ABC Home & Commercial Services Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Three separate BBB files, one per operating company, all in Texas and all A+ accredited. The 3-year complaint count 27 = 19 (Austin) + 3 (Houston) + 5 (DFW); the Tyler branch page repeats the DFW total and is not added. No pattern-of-complaints alert seen on any file. The Austin file’s phone list includes numbers of the Houston and DFW companies and an Orlando, Florida number; its displayed complaints are all Texas-type services, but whether any Orlando complaints are pooled into it cannot be confirmed. The count of complaints closed in the last 12 months not shown.

Scored: Complaint record, Sales and contract fairness (−1)

Complaint themes

• Missed or late appointments and no-shows
• Billing disputes (monthly split billing, charges after cancellation)
• Non-pest trades (HVAC, plumbing, handyman, tree)
• Wildlife/rodent jobs not completed

From BBB complaints and reviews

• BBB complaint · November 13, 2023

  “I was informed by CSR on phone and also by the technician that was sent out to do an home assessment and also as well by the technician who treated my home that the Agreement I was signed up for included up to 2 more treatments within the next few months at a cost of only $20 per next two treatments”

  Name not shownTexas: Austin company file (complaint names the San Antonio office)Read on BBB

BBB profiles

• Main profile · A+View

• ABC Home & Commercial Services · A+ · accredited · 19 complaints in 3 yearsView

• ABC Home & Commercial Services · A+ · accredited · 3 complaints in 3 yearsView

• ABC Home & Commercial Services of DFW · A+ · accredited · 5 complaints in 3 yearsView

• ABC Home & Commercial Services of East Texas · A+ · accredited · 5 complaints in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: no summer/D2D sales recruiting, no reviews or complaints describing reps at the door, and the 2 door-to-door searches returned nothing about ABC. The Austin company recruits in-store “Brand Ambassadors” at Costco (posting says no cold calling) for HVAC/water-heater leads, and the DFW company advertises a salaried Residential Sales Representative role whose description we did not read. Employee reviews describe pressure on technicians to upsell (Indeed), which is not door-to-door. The Dallas company says growth comes from referrals and inbound calls (company claim). Status stays “unknown” because absence of evidence is not proof.

• “Our growth is through referrals and by our customers calling to choose to do business with us.”

  abchomeandcommercial.com · retrieved October 27, 2026⁴

• “We're looking for friendly, energetic, and team-oriented individuals to join us as Retail Brand Ambassadors inside Costco locations throughout the Austin area.”

  ziprecruiter.com · retrieved October 27, 2026⁷

• “No cold calling - all interactions happen in-store”

  ziprecruiter.com · retrieved October 27, 2026⁷

• “Residential Sales Representative Plano, TX $60,000 - $100,000 a year”

  indeed.com · retrieved October 27, 2026⁸

Contract terms and pricing

• DFW company: pest plans are billed quarterly, from $108 per quarter before taxes (advertised as $35/month); price varies by property size and options.⁹

  “*Plans are billed quarterly, with services starting at $108 per quarter before taxes (equivalent to $35 per month).”

• DFW company: 5% discount for prepaying the yearly balance.⁹

  “Get a 5% discount if you pre-pay your yearly balance.”

• DFW company: plans include “The ABC Guarantee” of free re-services for covered pests between visits (company statement).⁹

  “all our pest treatment plans come with The ABC Guarantee”

• Houston company: free, no-obligation inspection and estimate before service.¹⁰

  “Schedule an appointment today to get a free, no-obligation estimate.”

• Austin company, BBB reply (Dec 2024): recurring pest service can be billed monthly; example given was an every-other-month service at $101.76 per visit billed as $50.88 per month, with the final half-payment billed after cancellation.¹¹

  “Each visit to the house is broken into two payments. Each visit (every other month) is priced at $101.76, and each payment (monthly) is $50.88.”

• One Austin-profile BBB reviewer (Ryan S., 10/08/2025) objected to a 30-day cancellation policy. This is a customer report, not a company statement; no notice period, minimum term, auto-renewal, cancellation fee or arbitration clause is published on the company website.¹²

  “30-day cancellation policy. It feels unreasonable and outdatedespecially”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB Heart of Texas · Complaint summaryScored: Complaint record

  BBB Heart of Texas file for the Austin company (HQ and corporate-owned branches): 19 complaints in the last 3 years, 4 in the last 12 months. All 17 complaints displayed (two pages) show a business response (statuses Answered or Resolved); none shown as unanswered. Many concern non-pest trades (HVAC, plumbing, handyman, tree, lawn). Pest-related ones include a termite agreement dispute (10/2025), an ant re-treatment the customer called “bait and switch” (09/2026; the company agreed to do the prepaid treatment at no additional cost, status Resolved), a bill of over $900 for a year of service the customer says was not requested (03/2025; the company says no invoice is owed), enrollment in recurring service the customer says they did not authorize (12/2024; company says the recorded call shows verbal acceptance), and a San Antonio customer who says the CSR and technicians described up to 2 follow-up treatments at $20 each, then billed monthly for a year of every-other-month service (11/2023; the company called it normal billing, canceled future service and refunded the requested amount).¹¹

• October 27, 2026 · BBB of Greater Houston and South Texas · Complaint summaryScored: Complaint record

  BBB of Greater Houston and South Texas file for the Houston company: 3 complaints in the last 3 years, 0 in the last 12 months; all 3 show business responses (1 Answered, 2 Resolved). Topics: wildlife removal no-shows and refunds, missed recurring inspections.⁵³

• October 27, 2026 · BBB serving North Central Texas · Complaint summaryScored: Complaint record

  BBB serving North Central Texas file for ABC Home & Commercial Services of DFW (HQ and corporate-owned branches; the Tyler “East Texas” branch page shows the same 5): 5 complaints in the last 3 years, 0 in the last 12 months. 3 are displayed, all with business responses: open invoices after an autopay deactivation (balance removed, Resolved), and roach and bed-bug treatment disputes in which the company said it would refund the customer ($535 and $2,000; Answered).⁵⁴

Workplace score: 6.2/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Family-owned, serving Texas and Florida since 1949.⁶¹

• Serves homeowners across Texas and Florida (the website map shows one Florida market, Orlando, run by the Houston company per its About page; outside the 24 covered states, not listed in locations).⁶¹

• Austin company employs over 900 people.⁶²

• Houston company employs over 300 people.³

• Largest independently owned and operated pest control company in Texas (Dallas About page).⁴

• Website footer lists QualityPro certification, a “Best Place for Working Parents 2024” badge and Pest Vets among “Awards & Expertise” (logos only; not verified with the issuers).⁶¹

Mentions

• KBTX · News · August 31, 2025 · Positive toneRead

  Texas business owners & brothers cycle from Alaska to College Station for charities

  Bobby (Austin/Bryan) and Raleigh (Houston) Jenkins rode 5,500 miles from Anchorage to College Station to raise money for two charities.

  “Bobby Jenkins, owner and CEO of ABC Home & Commercial Services in Bryan & Austin, and his brother Raleigh, president of ABC Home & Commercial Services in Houston, began their trek in Anchorage, Alaska, on June 19.”

• Voyage San Antonio · Blog · May 6, 2026 · Neutral toneRead

  Meet Bo Jenkins of ABC Home & Commercial Services

  Interview with the Austin company’s new VP of Operations and Sales; explains that the three brothers run three separate ABC businesses under one brand. Company voice.

  “We share a name and the ABC brand, but we are 3 separate businesses. All 3 brothers have different business strategies as we’ve expanded into other service lines besides pest.”

• Rio Grande Guardian · News · January 21, 2025 · Neutral toneRead

  Jenkins: Lawsuit Abuse is Driving Up Costs for All of Us

  Op-ed by Bobby Jenkins as chairman of Citizens Against Lawsuit Abuse of Central Texas, arguing personal-injury suits against fleets raise costs. Opinion piece by the owner, not a report about the company.

  “Yet, the nature of our work and fleet of vehicles means some personal injury lawyers see an opportunity to line their wallets.”

• Pest Management Professional (PMP) · Trade press · January 17, 2018 · Neutral toneRead

  Bobby Jenkins: How ABC’s app aids in customer communication

  Video interview on the Austin company’s GoGetQuality customer-communication app, recorded at the 2017 PMP Growth Summit.

  “ABC Home & Commercial Services Austin (Texas) Owner Bobby Jenkins explains how the company’s GoGetQuality app helps fill the void of face-to-face relationships with its clients.”

• Greater Austin Chamber of Commerce · Other · June 24, 2024 · Positive toneRead

  Philanthropy in Action: Best Practices with Bobby Jenkins

  Chamber event page describing the Austin owner as a Chamber board member and Vice Chair of Austin Gives.

  “Bobby Jenkins is the CEO and Owner of ABC Home and Commercial Services and is a current Austin Chamber Board member and the Vice Chair of Austin Gives.”

Reddit hasn’t been searched for this company yet.

26 locations on file in Texas (26).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• Verifier corrected or removed 11.9% of the items checked (10% or fewer earns a point).
• 16 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Yelp blocked (HTTP 403) for the Austin listing; Yelp ratings and counts for Austin, San Antonio, Houston and other branches not recorded. Search snippets suggested hundreds of Yelp reviews but could not be verified.
• Glassdoor blocked (HTTP 403); its rating is not recorded.
• Trustpilot page loaded only the summary (3 reviews, 3.7); review texts not read.
• HomeAdvisor, Thumbtack, Facebook recommendations and Nextdoor: no ABC rating figures found or loadable (Facebook and Nextdoor pages exist; no counts read). Angi has an Austin profile (836 reviews) and an empty San Antonio profile; no Houston or DFW Angi profile found.
• Reddit threads (r/Austin pest-control recommendations) are behind a login wall for the fetch tool; Reddit coverage comes only from search snippets, which showed no specific ABC threads.
• TDA SPCS enforcement report (rolling 12 months of final actions, October 27, 2025 to October 26, 2026; research/states/TX/data, downloaded October 27, 2026): no row for any ABC license number (0565992, 0565993, 0565995 and the 9 branch licenses) or entity name. Older TDA enforcement history is not published and was not checked. No Texas AG, FTC, court or OSHA actions involving the three ABC entities were found in our searches (lawsuit/settlement/AG, courts/petition, CourtListener, OSHA/wage). Old reported case Rudolph v. ABC Pest Control, Inc., 763 S.W.2d 930 (Tex. App. 1989) appeared in search results only (Lexis login wall); it is more than 10 years old and was not opened.
• TDA business-license report: each business location must hold its own license, but the report lists no separate ABC license for several advertised offices (Houston company: only Harris County; DFW company: only Denton County, none for Plano/Collin, Fort Worth/Tarrant, Tyler/Smith or Arlington; Austin company: none for Bastrop County). We could not determine whether these offices are licensed under another record, are sales/service points that do not need one, or are unlicensed; the Beaumont, Livingston, Fort Worth and Tyler pages advertise the parent company’s license number (TPCL 6398 / 7515), which matches TDA. Not treated as a confirmed problem.
• Google listings: 10 of 26 checked live on October 27, 2026, all the same business. The two service-area listings have no city: phone 512-392-9500 (on the Austin BBB file; pin near San Marcos/Kyle) and 469-549-7389 (pin in Collin County, DFW company). The Houston listing shows no street address live.
• The three operating companies are scored together as one brand (shared domain and Google listings). Their records differ: e.g. Indeed rates the DFW company 4.5 vs 3.3 for the pooled profile. A per-company view is not possible in the current schema.
• Contract terms (minimum term, auto-renewal, cancellation method and fee, arbitration) are not published on the website for any of the three companies; we found no sample service agreement. One BBB reviewer mentions a 30-day cancellation policy (Austin), which is a customer report only.
• An Indeed reviewer (2022) lists Oklahoma City, Oklahoma as a DFW-company work location. Orlando, Florida (Houston company) is outside the covered states.
• Door-to-door status: no evidence either way beyond in-store Costco lead generation and a DFW Residential Sales Representative posting whose description was not read.
• Nextdoor Austin business page loads but shows no recommendation count for ABC; not recorded as a rating.

Open questions

• The Austin BBB file lists an Orlando, Florida phone (407) 265-0665 among its numbers although Orlando is run by the Houston company; whether any Florida complaints are pooled into the Austin file cannot be confirmed (its 17 displayed complaints are all Texas).
• TDA lists separate branch business licenses only for Austin-company counties; the Houston (Harris only) and DFW (Denton only) companies show no branch licenses for their other advertised offices. Whether those offices need their own license was not resolved.
• Yelp and Glassdoor were blocked; only snippet figures exist and they are not scored.