Adams Exterminating Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★☆☆☆☆BBB, BBB file for both offices · April 6, 2024

  “No matter how many times I call and complain, the same guy, does the same lazy half added job. Hit or miss.”

  Trish S.Read on BBB

• Google, Denton, Texas · about 3 months before Oct 28, 2026

  “Mark with Adams pest control gives fabulous customer service. He was always professional, kind, prompt, & responsive. We were thankful for his attention to detail with our home pest concerns.”

  Lauren S.Read on Google

• Google, Denton, Texas · about 2 months before Oct 28, 2026

  “We have been using Adams for a few years now and are very happy with our service. Our technician has always been Cesar. We are very pleased with his communication and quality of work.”

  Joshua C.Read on Google

• Google, Lewisville, Texas · about 8 months before Oct 28, 2026

  “We have been customers of Adams Exterminating for 28 years, and William from Adams is a superstar! He has taken exceptional care of our home, and we could never ask for better service.”

  Tracy B.Read on Google

• Google, Lewisville, Texas · about 5 months before Oct 28, 2026

  “Our service technician, Jacob, is always so friendly and supportive. Very appreciative of their promptness in requests, high standard of customer service, and their quality of work. Highly recommend!”

  Meredith R.Read on Google

• Angi, Denton, Texas · September 2017

  “Adams sprayed the house and the exterior and placed baits to poison the queen in the exterior cololoy. Two visits were involved. Adams was quick, efficient, and effective.”

  Eugene H.Read on Angi

• Angi, Denton, Texas · September 2011

  “It is our opinion that in our case, Adams was NOT interested in solving our carpenter ant problem; however, they were highly interested in selling a one-year perimeter-spray contract that would have done NOTHING to address our INTERNAL carpenter ant problem.”

  John S.Read on Angi

• Angi, Lewisville, Texas · May 2015

  “If there's a pest problem between regularly scheduled services they will come out and treat the home no charge, and if I ever need them to treat the inside again, they will do that at no charge, as well.”

  Hali H.Read on Angi

BBB name search returns two addresses for one file (0875-7000316), both in Texas, plus two unrelated namesakes: “Adams Exterminating” in Cottonwood, Arizona (alternate name K & S Exterminating, Inc.; officers Ken Barnes, Shiloh Tichi) and “Adams Exterminating Co.” in Springfield, Illinois. Neither is this company. The company site’s A+ claim matches; the company does not claim accreditation.

Scored: Complaint record

BBB profiles

• Main profile · A+View

• Adams Exterminating Company, Inc. · A+ · not accredited · 0 complaints in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: the careers page recruits service technicians and customer service representatives only (no sales reps or summer sales), no review read mentions a salesperson at the door, and no solicitor permits surfaced. The company says new plans start with a free estimate requested by phone or web form, followed by a technician inspection. One 2011 Angi reviewer says a technician sold a one-year contract on a service visit (in-home, not door-to-door). Not found ≠ proven absent.

Contract terms and pricing

• Three published residential plans, all with service every other month (6 exterior services a year), an interior service and guarantee: Perimeter Pest Control from a $150 initial service and $37.50 monthly (0-2,000 sq ft); Home Guardian (adds Sentricon termite monitoring and a termite warranty) from $195 initial and $68.00 monthly; Home Guardian+ (adds seasonal mosquito treatments March-October) from $245 initial and $108.00 monthly.⁷

  “0 - 2000 ft - Initial Service $150 | Monthly Charge $37.50”

• Payment is due at the time of service; a card kept on file is charged only after the service is rendered.⁶

  “We do ask that you pay at the time of service. Many of our customers put a credit card on file with our office. It is stored securely in our system and only charges AFTER the service is rendered.”

• Company guarantee: many treatments carry a service guarantee with free re-treatment if the problem persists.⁶

  “Many of our treatments are backed with a service guarantee, so if the problem persists, we will be back to treat again at no extra charge.”

• No published service agreement or terms: the site (home, about, plans, FAQ with every answer expanded, residential and commercial pages, coupons, careers, privacy policy) states no minimum term, auto-renewal, cancellation method, early-cancellation fee or arbitration clause.⁶

  “Do you offer plans or bundles? Yes, we offer three different plans designed to meet your needs and your budget.”

  Checked against saved capture

  Absence finding; the FAQ was captured with all accordions expanded.

• Customer report (Angi, Denton profile, September 2011, first-hand): signed a contract for one year of service at the technician’s insistence, later called to cancel it. No cancellation fee mentioned.⁸

  “We also signed a contract for one year of service, because the technician insisted that this would be necessary to combat the problem.”

• Customer report (Angi, Denton profile, October 2014, first-hand): a yearly contract with visits every 90 days for termite checks and rat traps.⁸

  “We have a yearly contract with them and they come every 90 days to check on termites and install rat traps.”

• Customer report (Angi, Denton profile, February 2015): after a termite treatment the customer signed up for the annual service.⁸

  “When the termites didn… return, we signed up for their annual service.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB serving North Central Texas · Complaint summaryScored: Complaint record

  BBB serving North Central Texas file for Adams Exterminating Company, Inc. (headquarters address 901 N Mill St STE 101, Lewisville; Denton office 1201 E McKinney St is a branch address on the same file; alternate name Adams Exterminating Co. of North Texas, Inc.): 0 complaints, rating A+, not accredited, file opened 7/25/1999.¹⁸

• October 27, 2026 · Texas Department of Agriculture · EnforcementN/A

  TDA Structural Pest Control enforcement report (rolling 12 months, Date Final October 27, 2025 to October 26, 2026): no rows for “ADAMS”, 0566084 or 0566085. Absence finding only; older enforcement history is not published there.²⁶

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Best of Denton: Best Pest Control (winner), Denton Record-Chronicle readers’ poll, 2026²⁹

  Source shown; issuer check not recorded

• Best of Denton: Best Pest Control (winner), Denton Record-Chronicle readers’ poll, 2023³⁰

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Serving the DFW Metroplex since 1947; over 75 years in North Texas; four generations of the Adams family.³⁶

• Trusted by 10,000+ homes and businesses.³⁶

• Trained entomologists on staff.³⁶

• A Plano phone line (469-405-9640, “TEXT PLANO OFFICE”) and a Plano service page; no Plano street address is published and no Plano Google listing was found, so Plano is not a location.³⁶

• Family history: founder Virgil H. Adams; son V.C. Adams served as president of the Texas Pest Control Association and chairman of the Texas Structural Pest Control Board in the 1980s; Spunky Adams joined in 1974; Dustin and Ryan Adams now work in the Denton office.²

• Employee benefits: health insurance, retirement benefits, company vehicles; closed on weekends.⁵

• Service area of about 60 North Texas cities (Denton, Collin, Dallas and Tarrant counties), e.g. Frisco, McKinney, Plano, Dallas, Southlake.³⁷

Mentions

Reddit hasn’t been searched for this company yet.

2 locations on file in Texas (2).

Overall confidence in this score: Medium, 5 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 2,635 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 14 independent websites cited (25 or more earns a point).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Google low-rated reviews not readable: Maps shows a limited view (3 most-relevant reviews per listing; full list and sorting need sign-in). Google excerpts are therefore all positive.
• Yelp (adams-exterminating-denton-2, adams-exterminating-lewisville, adams-exterminating-lewisville-2) returned HTTP 403; the Denton rating 4.7 from 28 is known only from a search snippet and is not scored. The lewisville-2 Yelp page and a MapQuest/Yahoo listing use the old address 690 S Stemmons Fwy, Lewisville (the Lewisville corporation’s registered office), not a current office.
• Glassdoor (E3377139) blocked by Cloudflare “Humans only”; 3 reviews per search snippet, rating unseen. RepVue and Comparably: no profile found in searches. Employee reviews total 5 (Indeed), so Workplace is not scored.
• Trustpilot: no page for adamspest.com (“page could not be found”). Thumbtack Denton page removed (HTTP 410); other Thumbtack pages (Lewisville, a second Denton page) not fetched. HomeAdvisor and Nextdoor: no profile found (site-restricted searches returned other “Adams” companies). Birdeye exists (excluded from scoring).
• Facebook: page shows “Not yet rated (3 reviews)”; individual recommendations not readable without login.
• Contract terms: no service agreement or terms are published. Minimum term, auto-renewal, cancellation method, early-cancellation fee and arbitration are unknown from company sources; the only term evidence is three Angi Denton reviews from 2011-2015.
• Licensing: both offices hold current TDA commercial business licenses (0566084 Denton, 0566085 Lewisville). The footer’s “88G” is not a number on the current TDA file; it has the format TDA uses for suffixed SPCB branch numbers (e.g. 710A for ORKIN LLC), but which office, if any, it once denoted is not published.
• TDA enforcement: the rolling 12-month SPCS enforcement report (Date Final October 27, 2025 to October 26, 2026) has no rows for “ADAMS”, 0566084 or 0566085; older enforcement history is not published.
• Courts and AG: searches for lawsuit/settlement/attorney general/class action returned nothing about this company. CourtListener: the only RECAP hit is a vendor claim transfer by “Adams Exterminating of North Texas Inc” in the Tribune Media bankruptcy (Bankr. D. Del. 08-13141, 2010) - a creditor claim, not a case against the company; the only opinion hit (Fender v. Adams Exterminators, Inc., Ga. Ct. App. 1995) is a different Georgia company. Texas publishes no AG complaint data; no free statewide trial-court search, so Denton County civil filings were not checked.
• OSHA establishment search not run; workplace-safety records not checked.
• PCT “Best Places to Work in Pest Control: Runners Up” (2024) appears in pctonline.com site-search results for “Adams Exterminating”, but the article is paywalled (“GAIN ACCESS”), so the listing could not be read; not recorded as an award. A search snippet of a Facebook “fb-answers” page says the company was a 2024 PCT/Best Companies Group Best Place to Work - unverified.
• Best of Denton 2022 (search snippet lists Adams as Best Pest Control) is behind the Denton Record-Chronicle paywall; not recorded. Prosper Chamber of Commerce member listing returned a human-verification check (HTTP 403).
• Entity resolution: unrelated namesakes kept apart - “Adam’s Pest Control” (adamspestcontrol.com, Medina, Minnesota), “Adams Exterminating” Cottonwood, Arizona (K & S Exterminating, Inc.), “Adams Exterminating Co.” Springfield, Illinois, “Adams Exterminators, Inc.” (Georgia), “Adams Pest Control” (Louisiana, Arkansas, Oklahoma and Florida) and the Texas TDA licensees “Adams Pest Control” (Comal, Grimes), “Adams Affordable Pest Control” (Orange) and “Adams Termite and Pest Control Inc” (Travis). Only TPCLs 0566084 and 0566085 are this company. No location in any other covered state.
• Reddit r/Denton thread returned a “Prove your humanity” human-verification check; the mention rests on a search snippet.

Open questions

• Upheld as a termite/rodent program, not the standard plan.
• What “88G” in the site footer denotes (a former SPCB branch suffix of license 88 is the likely reading); not deducted.
• Denton County civil filings and OSHA establishment records were not checked (no free statewide search; OSHA human-verification check).