Is HomeTeam Pest Defense legit?

Licenses

Company pesticide licenses in each state where it has a location, with the status the issuing agency showed on the date retrieved.

• Arizona

  Arizona Department of Agriculture, Pest Management Division (opm.azda.gov company search): Pest management business license^{47, 48}

  Status: Active · Number 9906 · Expires 05/31/2028

• Arizona

  Arizona Department of Agriculture, Pest Management Division (opm.azda.gov company search): Pest management business license^{48, 49}

  Status: Active · Number 9572 · Expires 05/31/2027

• Arizona

  Arizona Department of Agriculture, Pest Management Division (opm.azda.gov company search): Pest management business license⁵⁰

  Status: Expired · Number 5390 · Expires 05/31/2019

• California

  Structural Pest Control Board (SPCB), Department of Consumer Affairs: Company Registration⁵⁴

  Status: Active (DCA licensee file refreshed October 1, 2026) · Number PR 7614

• Nevada

  Nevada Department of Agriculture, Pest Control Section (Plant Industry - Pest Control Program, 2026 Licensed Operators report): Pest control business license⁵¹

  Status: Licensed (listed on the 2026 Licensed Operators report) · Number 6502 · Expires 12/31/2026

• New Mexico

  New Mexico licenses individual pesticide applicators, not companies, so there is no company license to look up.

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0568615 · Expires 10/31/2027

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0568620 · Expires 10/31/2027

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0568614 · Expires 10/31/2027

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0568616 · Expires 10/31/2026

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0568617 · Expires 10/31/2026

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0568613 · Expires 10/31/2027

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0568621 · Expires 10/31/2026

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0568618 · Expires 10/31/2026

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0618848 · Expires 03/31/2027

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0578776 · Expires 07/31/2027

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0727049 · Expires 11/30/2026

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0727050 · Expires 11/30/2026

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0700997 · Expires 07/31/2027

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0786204 · Expires 06/30/2027

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0938025 · Expires 06/30/2027

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial business license⁴⁶

  Status: Current (listed on TDA’s report of active commercial business licenses) · Number 0958876 · Expires 04/30/2027

• Cost it points

  Minor administrative penalty: Arizona Dept. of Agriculture Pest Management Division citation and order, case 101046 (BL 9906, Peoria branch): unregistered applicator; administrative warning and $150 civil penalty^{56, 57}

  Counted in the score: −0.5

• Cost it points

  Minor administrative penalty: San Bernardino County Agricultural Commissioner civil penalty, NOPA EA-36-2025-127 (SPCB PR 7614, 3 CCR 6738.1: a) ($250, April 30, 2025)⁶⁸

  Counted in the score: −0.5

Better Business Bureau record

• Its company-wide BBB profile shows an A+ grade and 51 complaints in the last three years.

  BBB accredited since 3/1/2007.

  22 complaints filed in the last 12 months.^{6, 43, 44, 45}

  Full BBB record

What customers say

Ratings and counts as each site showed them on the date retrieved.

• Google

  25,736 reviews across 24 western US listings, averaging 4.8 out of 5 (weighted by review count).^{14, 16, 17, 18, 19, 20}

• Yelp

  2.9 out of 5 from 121 reviews (Austin, Texas).^{40, 41}

  Retrieved October 27, 2026

• Trustpilot

  2.2 out of 5 from 8 reviews (company-wide).¹³

  Retrieved October 27, 2026

Review excerpts and the themes customers raise are on the company’s review page.

Legal and regulatory record

Only resolved government actions count toward the score. Pending lawsuits, private suits and allegations are listed as such; they are allegations, not findings.

• Parent Rollins, Inc. paid $8M to settle SEC accounting charges (Rollins owned HomeTeam at the time) (2022)⁵⁸

  Counted in the score: −0.5

• Ricardo Ramirez v. HomeTeam Pest Defense Inc. and Morgan Dale Parrott: a personal-injury case (case type per the court docket). The trial court signed a judgment on 5/4/2026 (its content is not shown on the docket); Ramirez appealed (filed 6/16/2026), and on 9/15/2026 the court of appeals granted a motion to dismiss and dismissed the appeal for want of jurisdiction (memorandum opinion). The docket lists a petition for review due in the Texas Supreme Court on 10/30/2026. The underlying claim and the trial outcome were not read. Private suit, not scored.⁶³

  September 15, 2026 · Texas Fourteenth Court of Appeals (14-26-00614-CV), appeal from the 190th District Court of Harris County · Lawsuit · Not scored

• County agricultural commissioner civil penalty, San Bernardino County: NOPA EA-36-2025-127 against “HOMETEAM PEST DEFENSE” (license number 7614 = HomeTeam’s SPCB company registration PR 7614); structural (SCP); incident date April 30, 2025; code section 6738.1(a), Title 3 CCR; final fine $250. Minor administrative penalty.⁶⁸

  April 30, 2025 · San Bernardino County Agricultural Commissioner (California); DPR county civil-penalty list · Enforcement · Not scored

• Brinson v. HomeTeam Pest Defense, Inc. and Rollins, Inc.: an Americans with Disabilities Act employment suit filed 1/16/2024, terminated 4/7/2025 after a 60-day settlement order. Private employment suit, not scored.⁶²

  April 7, 2025 · U.S. District Court, D. South Carolina (2:24-cv-00242) · Lawsuit · Not scored

• Citation and order, case 101046: after a routine inspection at the Peoria branch, the division found HomeTeam Pest Defense, Inc. (business license 9906) let a certified applicator perform a pest-control service on 6/9/2022 before registering him as its employee. Order: administrative warning and a $150 civil penalty for the business; administrative warning for the qualifying party. Adjudicated 08/23/2022; listed on the license record as the only adjudicated complaint in the last 3 years.^{56, 57}

  August 23, 2022 · Arizona Department of Agriculture, Pest Management Division · Enforcement · Not scored

• Tejada v. HomeTeam Pest Defense, Inc.: a Fair Labor Standards Act (wage-and-hour) suit filed 5/10/2021 (the original complaint named staffing firm Staff Pro Workforce, LLC; the case is captioned against HomeTeam). The docket shows a notice of settlement and dismissal on 8/19-20/2021 and orders on motions for settlement through 10/6/2021. Which defendant settled, and the terms, are not shown in the docket text read.⁶¹

  October 6, 2021 · U.S. District Court, M.D. Florida (8:21-cv-01130) · Lawsuit · Not scored

• Salazar v. Hometeam Pest Defense, Inc., 230 So. 3d 619 (Fla. 2d DCA 2017): HomeTeam sued a former Florida technician in 2015 to enforce a non-compete in his employment agreement and won a temporary injunction; on 11/17/2017 the appeals court reversed and remanded for the trial court to enter an order meeting Florida’s injunction rule. A private employment matter brought by HomeTeam, outside the West; not scored.⁶⁴

  November 17, 2017 · Florida Second District Court of Appeal (Case No. 2D16-4123) · Lawsuit · Not scored

• Garnica v. HomeTeam Pest Defense, Inc. and Rollins, Inc.: a private putative antitrust class action (Sherman-Clayton Act) filed 11/26/2014 over servicing of the Taexx in-wall system. A class-certification motion was briefed; in May 2017 the court recorded that the case had settled, plaintiffs moved to dismiss, and an order of dismissal was entered 6/8/2017. Settlement terms are not on the docket summary read; no class-wide settlement approval was seen. Private suit, not scored.^{59, 60}

  June 8, 2017 · U.S. District Court, N.D. California (3:14-cv-05243) · Lawsuit · Not scored

• Killian Pest Control v. HomeTeam (related to Garnica): a competitor’s antitrust suit over the tube-in-wall system, filed in 2014. The court’s 5/24/2017 minute entry in Garnica records that the Killian case also settled. Private suit, not scored.⁵⁹

  May 24, 2017 · U.S. District Court, N.D. California (3:14-cv-05239) · Lawsuit · Not scored

Four other records (complaint summaries and permits) are on its review page.

Does it sell door to door?

• Yes: the research record documents the company selling door to door.

  Sales evidence

How it ranks

• #17 of 164 in the West

  Handshake Score 8.5 out of 10, High confidence.

  Strongest: complaint record (10.0/10). Weakest: sales and contract fairness (7.5/10).

  How we scored itFull rankingsBulwark Exterminating vs. HomeTeam Pest DefenseAtomic Pest Control vs. HomeTeam Pest DefenseTruly Nolen Pest & Termite Control vs. HomeTeam Pest DefenseEcoGuard Pest Management vs. HomeTeam Pest Defense

Related

• Rankings by state
• How we review companies