HomeTeam Pest Defense Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: National headquarters profile (BBB of Greater Atlanta). BBB: “This profile includes complaints for HomeTeam Pest Defense’s headquarters and its corporate-owned locations.” Branch profiles in the West (Austin, Fort Worth and Houston Texas; Peoria and Phoenix Arizona; Las Vegas Nevada; Albuquerque New Mexico; Riverside and Escondido California) carry “View Headquarters” links; the Austin branch complaints page shows the same 51/22 figures. The HQ profile’s “Business Started 1/1/1901” and “Business Incorporated 8/19/1964” are Rollins/Orkin dates, not HomeTeam’s. Unanswered count: not determined (the complaints shown were answered or resolved).

Scored: Complaint record

Complaint themes

• Charges after cancellation / refunds
• Balance demanded at cancellation
• Sales representations at the door (Florida)
• Taexx system and termite-warranty servicing

BBB profiles

• Main profile · A+View

Door-to-door sales: Yes

Door-to-door selling is a current HomeTeam channel in Texas: an open Fort Worth ‘Outside Sales Representative’ post lists ‘knocking on doors’ among the duties, and Texas sales reps on Indeed (2018-2023, Richardson and San Antonio among them) describe door knocking. HomeTeam also sells through home builders (Taexx in-wall systems and termite pre-treatments installed during construction) and inside sales. No D2D evidence specific to the Arizona, Nevada, New Mexico or California branches was found; Florida seasonal ‘DTD MKTG REP’ openings and BBB complaint replies confirm the channel company-wide.

• “Outside Sales Representative Fort Worth, Texas”

  careers.crittercontrol.com · retrieved October 27, 2026⁷

  Fort Worth, Texas · Current HomeTeam job post on the Rollins careers platform.

• “Reach out to homeowners in your assigned area to generate sales, including knocking on doors, sending mail, and making telephone calls”

  careers.crittercontrol.com · retrieved October 27, 2026⁷

  Fort Worth, Texas

• “September 23, 2023 Toxic chaos Warranty Consultant Richardson, TX There are not any good words for HomeTeam. A terrible place to work. No room for growth. No respect. No training. No money to be made. It is just a door to door.”

  indeed.com · retrieved October 27, 2026⁸

  Richardson, Texas

• “June 2, 2023 A Good Company Sales Representative Texas As a sales representative you're required to knock a certain amount of doors and make phone calls every day.”

  indeed.com · retrieved October 27, 2026⁸

  Texas

• “October 26, 2018 Do not work here. High turn over. Outside Sales Representative San Antonio, TX I would not recommend this place to anyone I care about. It’s a door knocking job.”

  indeed.com · retrieved October 27, 2026⁸

  San Antonio, Texas

• “May 10, 2019 A Great Company Outside Sales Texas My jobs in sales. Outside sales. Some would say it is a door knocker job. But it honestly goes deeper. You build relationships with new home builders, model home reps, HOA's, and the new homeowners themselves.”

  indeed.com · retrieved October 27, 2026⁸

  Texas

• “PT Seasonal DTD MKTG REP Naples, FL $14 - $15 an hour”

  indeed.com · retrieved October 27, 2026⁹

  Naples, Florida (outside the West) · Seasonal door-to-door (“DTD”) marketing rep openings were also listed for Bonita Springs, Lehigh Acres and Punta Gorda, Florida.

• “After reviewing this matter, we confirmed that the account originated from a door-to-door sales enrollment.”

  bbb.org · retrieved October 27, 2026¹⁰

  company-wide (branch not shown) · Company reply to a BBB complaint on the national HomeTeam profile.

• “I accept responsibility for canceling a reliable service and signing an agreement with a door-to-door salesperson without first researching your companys reputation”

  bbb.org · retrieved October 27, 2026¹⁰

  Florida (complainant cites Florida law) · Complainant on the national HomeTeam BBB profile; not tied to a West branch.

Contract terms and pricing

• Service is quarterly or bi-monthly; free retreatments between scheduled services come with all annual pest control plans (company FAQ).¹¹

  “we offer customized quarterly or bi-monthly service based on the pest pressures of your region. Free retreatments are available in between scheduled services with all annual pest control plans.”

  Scored: Sales and contract fairness (−1)

• The service guarantee (free re-service between visits) applies with a signed agreement (company FAQ).¹¹

  “Our pest management services are 100% guaranteed, every time.* If you have concerns with pests in between regular services, we will inspect and re-service your house with on-demand (24h response) to requests, free of charge. *With signed agreement”

• Registering a builder-installed Taexx system does not start a service contract (company FAQ).¹¹

  “Registering your Taexx system does not automatically “turn on” pest control in your walls, nor does it enter you into any service contract with HomeTeam Pest Defense.”

• Builder-paid termite warranties renew annually with a termite inspection; continued coverage requires the annual renewals (company termite warranty page).¹²

  “Your warranty becomes due for an annual renewal. This renewal includes a full termite inspection. Continued Annual Renewals+ Continue your scheduled annual renewals to maintain your warranty and continued coverage.”

• Company reply to a BBB complaint: the customer’s signed service agreement set a quarterly service charge of $150, billed at $50 per month (Florida complainant).¹⁰

  “We also have a signed service agreement on file that outlines the pricing and terms of the program, including a total quarterly service charge of $150.00, billed at $50.00 per month.”

• Company reply to a BBB complaint: the electronically signed service agreement authorized recurring monthly payments and automatic billing (branch not shown).¹⁰

  “The original service agreement, which was electronically signed by Mr. REMOVEDauthorized recurring monthly payments and automatic billing.”

• BBB complainant (location not shown) says the contract states there is no cancellation fee, but was charged $200, lowered to $150, to close the account; the company says the balance was for services already provided and waived it.¹⁰

  “I went to cancel my contract with Home Team (where it states there is no cancellation fee in the contract). When contacted via email and phone, they would refuse why they were going to charge me $200 to close out the account.”

• Trustpilot reviewer (location not shown) says the salesperson presented the service as a trial but enrolled them in a year-long subscription.¹³

  “First thing, the sales guy tricked us, he said you can do trail and see how it works, but didn’t told us that he was putting in year subscription.”

• Trustpilot reviewer (location not shown) describes a 1-year contract at an agreed rate and an overcharge of $70.49 at non-renewal.¹³

  “We had a 1 year contract with an agreed upon rate. When we informed them that we would not be renewing the contract at expiration...they charged us 70.49 above what the contract allowed.”

• Peoria, Arizona Google reviewer says that after canceling, HomeTeam kept billing a termite service (about $99) for months; the reply asks the customer to call the Peoria branch.¹⁴

  “Called and canceled service in December and still getting charge for a termite service that said I didn’t cancel. Yet I prepaid for year last March and they charge me 99 and change still for February March and April of this year.”

• No customer service agreement, terms of service, cancellation policy or arbitration clause is published on pestdefense.com (FAQ, termite warranty page, privacy policy and the “Terms & Conditions” link, which opens a notice of collection, were read).¹⁵

  “Complete contracts for our Services as well as any disclosures or other documents required by law.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB of Greater Atlanta (national HomeTeam Pest Defense headquarters profile) · Complaint summaryScored: Complaint record

  The national HomeTeam profile (Atlanta, Georgia headquarters; A+, BBB Accredited since 3/1/2007) shows 51 complaints in the last 3 years and 22 in the last 12 months. BBB says the profile covers the headquarters and all corporate-owned locations; the Austin, Texas branch profile shows the same 51/22, so West branches roll up into it. Complaints read on the first page were all answered or resolved; themes are billing after cancellation, refunds and disputed sales representations.^{10, 55}

• October 27, 2026 · Arizona Department of Agriculture, Pest Management Division · Complaint summaryN/A

  The adjudicated-complaint lists for HomeTeam’s other Arizona license records (9572 Tucson; 5390, the expired LLC record) show no adjudicated complaints in the last 3 years.⁶⁵

• October 27, 2026 · Texas Department of Agriculture, Structural Pest Control Service · Complaint summaryN/A

  TDA’s “Structural Pest Control Enforcement Report” lists no HomeTeam Pest Defense entry: none of its 16 business license numbers, its legal name or its DBA “Stout” appears. The report is a rolling 12-month window, so older Texas enforcement history is not covered.⁶⁶

• October 27, 2026 · BBB serving North Central Texas · Complaint summaryN/A

  Two unaccredited “Rollins, Inc.” profiles in McKinney and Carrollton, Texas list HomeTeam Pest Defense names (Dallas East/West/North) as alternate names; BBB shows them as “Not Rated” because complaints are handled by another BBB (the national HomeTeam file).⁶⁷

• September 15, 2026 · Texas Fourteenth Court of Appeals (14-26-00614-CV), appeal from the 190th District Court of Harris County · LawsuitN/A

  Ricardo Ramirez v. HomeTeam Pest Defense Inc. and Morgan Dale Parrott: a personal-injury case (case type per the court docket). The trial court signed a judgment on 5/4/2026 (its content is not shown on the docket); Ramirez appealed (filed 6/16/2026), and on 9/15/2026 the court of appeals granted a motion to dismiss and dismissed the appeal for want of jurisdiction (memorandum opinion). The docket lists a petition for review due in the Texas Supreme Court on 10/30/2026. The underlying claim and the trial outcome were not read. Private suit, not scored.⁶³

• April 30, 2025 · San Bernardino County Agricultural Commissioner (California); DPR county civil-penalty list · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, San Bernardino County: NOPA EA-36-2025-127 against “HOMETEAM PEST DEFENSE” (license number 7614 = HomeTeam’s SPCB company registration PR 7614); structural (SCP); incident date April 30, 2025; code section 6738.1(a), Title 3 CCR; final fine $250. Minor administrative penalty.⁶⁸

• April 7, 2025 · U.S. District Court, D. South Carolina (2:24-cv-00242) · LawsuitN/A

  Brinson v. HomeTeam Pest Defense, Inc. and Rollins, Inc.: an Americans with Disabilities Act employment suit filed 1/16/2024, terminated 4/7/2025 after a 60-day settlement order. Private employment suit, not scored.⁶²

• August 23, 2022 · Arizona Department of Agriculture, Pest Management Division · EnforcementScored: Licensing and compliance (−0.5)

  Citation and order, case 101046: after a routine inspection at the Peoria branch, the division found HomeTeam Pest Defense, Inc. (business license 9906) let a certified applicator perform a pest-control service on 6/9/2022 before registering him as its employee. Order: administrative warning and a $150 civil penalty for the business; administrative warning for the qualifying party. Adjudicated 08/23/2022; listed on the license record as the only adjudicated complaint in the last 3 years.^{56, 57}

• April 18, 2022 · U.S. Securities and Exchange Commission (parent Rollins, Inc.) · SettlementScored: Legal and regulatory record (−0.5)

  Parent Rollins, Inc. agreed to pay an $8 million civil penalty to settle SEC charges of improper accounting practices used to meet analysts’ EPS estimates (2016-2017). Rollins owned HomeTeam at the time; the matter concerns the parent’s financial reporting, not HomeTeam’s services.⁵⁸

• October 6, 2021 · U.S. District Court, M.D. Florida (8:21-cv-01130) · LawsuitN/A

  Tejada v. HomeTeam Pest Defense, Inc.: a Fair Labor Standards Act (wage-and-hour) suit filed 5/10/2021 (the original complaint named staffing firm Staff Pro Workforce, LLC; the case is captioned against HomeTeam). The docket shows a notice of settlement and dismissal on 8/19-20/2021 and orders on motions for settlement through 10/6/2021. Which defendant settled, and the terms, are not shown in the docket text read.⁶¹

• November 17, 2017 · Florida Second District Court of Appeal (Case No. 2D16-4123) · LawsuitN/A

  Salazar v. Hometeam Pest Defense, Inc., 230 So. 3d 619 (Fla. 2d DCA 2017): HomeTeam sued a former Florida technician in 2015 to enforce a non-compete in his employment agreement and won a temporary injunction; on 11/17/2017 the appeals court reversed and remanded for the trial court to enter an order meeting Florida’s injunction rule. A private employment matter brought by HomeTeam, outside the West; not scored.⁶⁴

• June 8, 2017 · U.S. District Court, N.D. California (3:14-cv-05243) · LawsuitN/A

  Garnica v. HomeTeam Pest Defense, Inc. and Rollins, Inc.: a private putative antitrust class action (Sherman-Clayton Act) filed 11/26/2014 over servicing of the Taexx in-wall system. A class-certification motion was briefed; in May 2017 the court recorded that the case had settled, plaintiffs moved to dismiss, and an order of dismissal was entered 6/8/2017. Settlement terms are not on the docket summary read; no class-wide settlement approval was seen. Private suit, not scored.^{59, 60}

• May 24, 2017 · U.S. District Court, N.D. California (3:14-cv-05239) · LawsuitN/A

  Killian Pest Control v. HomeTeam (related to Garnica): a competitor’s antitrust suit over the tube-in-wall system, filed in 2014. The court’s 5/24/2017 minute entry in Garnica records that the Killian case also settled. Private suit, not scored.⁵⁹

Workplace score: 6.8/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• David Weekley Homes National Preferred Partner (14th time), David Weekley Homes, 2026⁷⁴

  Source shown; issuer check not recorded

  Read on the company’s own release (quotes a David Weekley Homes executive); not verified on the issuer’s site.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• 58+ branch locations, 2 million services a year, 2,000+ employees; ranked #1 home builder pest management company.³

• More than 2 million Taexx built-in systems installed (milestone in 2026, its 30th year); more than 1,000 builder partners.⁵

• 100% service guarantee: free re-service between regular services (with signed agreement).¹¹

• Branch footprint outside the 24 western states (not listed in locations): Florida (about 20 branches), North and South Carolina, Virginia and West Virginia.³

Mentions

• PCT (pctonline.com) · Trade press · May 19, 2009 · Neutral toneRead

  HomeTeam Pest Defense Announces Acquisition of Several Companies

  Reports HomeTeam’s 2009 purchase of Raburn Pest Control and Lindsey Termite and Pest Control (Tampa) and PestBear’s assets (Atlanta), a year after Rollins acquired HomeTeam.

  “HomeTeam Pest Defense announced it has acquired Raburn Pest Control and Lindsey Termite and Pest Control, both of Tampa, Fla., and the assets of PestBear in Atlanta, Ga.”

• Rollins, Inc. (Business Wire) · News · April 3, 2008 · Neutral toneRead

  Rollins, Inc. Completes Acquisition of HomeTeam Pest Defense from Centex

  Parent-company release on the 2008 purchase: HomeTeam had $134M revenue in 2007, more than 50 branches, 400,000 customers and 1,500 builder partners.

  “HomeTeam Pest Defense recorded revenues of $134 million in 2007 related to its pest control business.”

• r/vegaslocals (title seen as a related-post link on an r/pestcontrol thread) · Reddit · Date not shown · Neutral toneRead

  HomeTeam Pest Defense pitching new termite service for $100

  Only the post title was visible (Reddit shows a “Prove your humanity” page to the automated browser); it names a HomeTeam termite-service pitch in Las Vegas. Content and sentiment of the post are unknown.

  “HomeTeam Pest Defense pitching new termite service for $100 · r/vegaslocals”

• PCT Magazine (LinkedIn post) · Trade press · Date not shown · Neutral toneRead

  HomeTeam Pest Defense acquires Anchor Pest Control

  PCT’s LinkedIn post reports HomeTeam, as a Rollins subsidiary, acquired Pensacola, Fla.-based Anchor Pest Control (outside the West).

  “HomeTeam Pest Defense, a Rollins subsidiary, has acquired Pensacola, Fla.-based Anchor Pest Control.”

Reddit hasn’t been searched for this company yet.

24 locations on file in Arizona (3), California (3), Nevada (1), New Mexico (1), Texas (16).

Overall confidence in this score: High, 9 of 11 points.

Where it fell short of full marks:

• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Checked live October 27, 2026: Richardson 2,148, Austin 1,417, Peoria 1,265, Phoenix 1,126, Las Vegas 1,887 and Albuquerque 1,001 reviews, each the same HomeTeam listing.
• California was not a selected state but has 3 counted listings, so its locations and Google figures were added. California SPCB licensing: the online search (search.dca.ca.gov) sits behind a Cloudflare Turnstile check. Licensing/registry for CA: the Secretary of State business registry entry and California AG / court searches are.
• Google review text: signed-out Google Maps shows only ~5-8 reviews per listing, and sorting / review search do not work without signing in, so low-star excerpts could be pulled only where they appeared by default (Peoria). Excerpts are therefore skewed positive; balance comes from Trustpilot and BBB complaint text.
• Yelp (www and m.yelp.com) returns HTTP 403; ratings for the West listings could not be read. The Austin figure (2.9 from 121) rests on a verbatim Google result snippet only.
• Glassdoor blocked (Cloudflare “Humans only”); no rating or count recorded. RepVue and Comparably not found by search.
• Angi, HomeAdvisor and Thumbtack profiles were not found by search; Nextdoor pages exist (Las Vegas) but were not read. GuildQuality (builder-commissioned surveys), Birdeye and Experience.com profiles were seen in search but are excluded aggregators/solicited feeds and were not recorded.
• BBB: complaints roll up to one national HomeTeam HQ profile (51 in 3 years). No national Google review total for pestdefense.com exists in the record (third-party listings were pulled for the 24 western states only; HomeTeam’s Florida, Carolinas and Virginia branches are not covered), so the complaint rate cannot be normalized. Unanswered-complaint count not determined.
• Arizona Corporation Commission business search shows an image CAPTCHA (“User validation required”); Arizona entity status not verified (the AZDA license record names HOMETEAM PEST DEFENSE, INC, Active).
• Texas: the TDA license lookup is a set of CSV reports, not per-license pages; the TDA enforcement report lists recent final actions without a stated date range, so older Texas enforcement history is unknown. No Texas AG action found by search.
• Nevada: the NDA license report gives no addresses; branch match is by company name. No Nevada Department of Agriculture enforcement list was found to check.
• New Mexico: pesticide licensing not looked up (NMDA lookup terms restrict commercial use). NMDA licenses individual applicators only, so there is no company license to record. The New Mexico Secretary of State shows the Inc. Active. No New Mexico AG or NMDA enforcement item found.
• Ricardo Ramirez v. HomeTeam (Tex. App. 14th Dist., 14-26-00614-CV): the docket shows a personal-injury case whose appeal was dismissed for want of jurisdiction; the trial-court claim and judgment were not read. Tejada (M.D. Fla. FLSA): which defendant settled and on what terms is not visible in the docket text read. Garnica/Killian settlement terms not seen.
• Reddit pages return “Prove your humanity”; only a post title (r/vegaslocals) was seen via a search snippet. Searches for “attorney general”, “settlement”, “consent order”, “class action”, OSHA and wage cases found no government action other than the AZDA citation and the parent-level SEC matter.
• BBB search also shows HomeTeam-named profiles in Provo, Utah and Chesterfield, Missouri.
• Contract terms: no service agreement, cancellation policy or arbitration clause is published; terms come only from the FAQ and company replies to BBB complaints.
• Not recorded as a HomeTeam action and not scored.
• Arizona Corporation Commission entity status still unverified (CAPTCHA); licensing/registry for California (Secretary of State). The Provo, Utah and Chesterfield, Missouri HomeTeam-named BBB profiles were not researched; licensing/registry for Utah and Missouri is not needed unless a location there is confirmed.

Open questions

• Riverside County DPR row EA-33-2025-091 ($100) names HOMETEAM PEST DEFENSE but carries license number 5103; attributing it would cost a further -0.5 in licensing and compliance if a county record ties it to HomeTeam.
• North Highlands, California listing is unconfirmed as a branch.
• Including it company-wide lowers the overall by about 0.1.