Sureguard Lawn & Pest Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Texas only: headquarters file (Midlothian, with a Red Oak branch address) plus a separate Waco file; both cover Texas locations only BBB searches for “sureguard” near Dallas and Fort Worth return only these files (the Red Oak entry is a branch address of the Midlothian file, same ID 90720845). No BBB file was found for the acquired brands Hero Pest Control (Waco), Williams Pest Control (Mabank) or BlackJack Pest Control (Dallas). The company’s X account claims an “A+ BBB rating” (search snippet; see claims); the files read show NR and A-.

Scored: Complaint record

BBB profiles

• Main profile · NRView

• Sureguard Termite Pest Svc · NR · not accredited · 0 complaints in 3 yearsView

• Sureguard Lawn & Pest - Waco · A- · not accredited · 0 complaints in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: searches for Sureguard with “door to door”, “door-to-door”, “summer sales”, RepVue and sales-rep jobs returned only the company’s own service-area pages; the careers page advertises general hiring only; no review read mentions a rep at the door. Sales described in trade press and on the site are by phone/online quote and by acquiring local companies (24 acquisitions since 2015 by mid-2024, plus Williams, Hero and BlackJack since). The Consumer Information Sheet’s 72-hour home-solicitation cancellation notice is TDA-required text, not evidence of door-to-door selling. Recorded as “not found” (unknown).

Contract terms and pricing

• Lawn care: the company says its lawn care programs require no long-term contract.⁸

  “We'll create a plan that fits your lawn's needs and your budget, with no long-term contracts required.”

• Pest control: perimeter service is sold as a recurring plan, typically quarterly; no minimum term, renewal, cancellation method or fee is published.⁹

  “Many Texas homes do well on a recurring quarterly plan, with adjustments during heavy pest seasons.”

• Re-service between scheduled visits depends on the customer’s service agreement; the agreement itself is not published.^{9, 10}

  “Covered pests that return between scheduled visits may qualify for re-service under your service agreement.”

• The site’s TDA Consumer Information Sheet states a 72-hour right to cancel a contract made through home solicitation (state-required notice).¹¹

  “If you are contracting for pest control services due to a home solicitation, you have the right to cancel the contract within 72 hours.”

• The site’s “Terms and Conditions” page covers website use and SMS messaging only; it has no service-contract, renewal, cancellation or arbitration terms.¹²

  “By using our website and subscribing to our messaging services, you agree to the following Terms and Conditions.”

• A BBB reviewer (April 2026) says the company would not honor a prepaid 5-year contract ($1,900) sold by a business it had acquired.¹³

  “They would not honor a 5 year contract that we purchased for $1900.”

• A Google reviewer (about 6 years before October 27, 2026) says they asked many times for a written termite contract after a verbal estimate and never received one.¹⁴

  “requested for a contract many times via e-mail and text to the technician, but never received one”

• A Waco Reddit user reports bi-monthly service at about $50 per month (former Hero Pest Control customer).¹⁵

  “I use Sureguard, they used to be Hero Pest Control. They come out every other month, around $50 per month.”

• Instagram promotion: 50% off the initial service with sign-up for a recurring service plan.¹⁶

  “sign up for a recurring service plan and get 50% off your initial service!”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · Texas (BBB serving North Central Texas, headquarters file) · Complaint summaryScored: Complaint record

  BBB headquarters file “Sureguard Termite Pest Svc” (Midlothian; opened 8/12/2016): 0 complaints, Not Rated, not accredited, 1 customer review (1/5).³⁶

• October 27, 2026 · Texas (BBB Heart of Texas, Waco file) · Complaint summaryScored: Complaint record

  BBB file “Sureguard Lawn & Pest - Waco” (opened 2/5/2026): 0 complaints, rating A- (time in business), not accredited, 0 reviews.³⁹

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Serving Texas since 1967 (“58 years of service”).¹

• Has protected Texas properties “for over 20 years” (pest-control page; conflicts with the 1967 claim and with the 2014 LLC).¹⁰

• Texas’ #1 pest control and lawn care provider; 5 locations; 100% customer satisfaction.¹

• Certified Sentricon USA Specialist, Good Contractors List member and “Best of Business Rate 2025” (not verified on the issuers’ sites).¹

• SureGuard Protect Guarantee: free re-treatments if pests return; “no hidden fees or surprise charges”.¹⁰

• Fully licensed, bonded and insured.⁵¹

• Family-owned business since 1967 with an “A+ BBB rating” (X profile). BBB files read show Not Rated (HQ) and A- (Waco), and the LLC is part of PE-backed Perennial Services Group.⁵²

• President Mike Houston (2025): “Part of being an independent business is frequently testing out options to find the best one.”⁴⁷

• BlackJack Pest Control (Greater DFW) joined Sureguard in September 2026; the letter is co-signed by Tyson Williams, General Manager.⁴⁹

• OpenCorporates lists North Carolina and South Carolina branch registrations of Sureguard Lawn & Pest, LLC (outside the covered states; not verified with those registries).⁴¹

Mentions

Reddit hasn’t been searched for this company yet.

17 locations on file in Texas (17).

Overall confidence in this score: Medium, 5 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 4 of 5 factors scored (not scored: sales and contract fairness).
• 5,375 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 20 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Everything else came from direct page loads.
• Google: the limited view shows only five reviews per listing and offers no sort, so low-rated Google reviews could not be read; Google themes are not derived and negative Google excerpts are limited to the 5-review service-area listing.
• Yelp: www.yelp.com and m.yelp.com returned 403 for “Sureguard Termite & Pest Services of Dallas” (Addison); no Yelp rating recorded.
• Glassdoor: 403 “Humans only” on https://www.glassdoor.com/Reviews/Sureguard-Reviews-E7386748.htm; the employer ID may belong to an unrelated Sureguard. No Glassdoor rating recorded.
• Workplace: no attributable employee rating (Indeed “Sureguard” mixes unrelated employers; the Sureguard Termite & Pest and Sureguard Lawn & Pest Indeed pages have 0 reviews). RepVue: no profile surfaced.
• Angi, HomeAdvisor, Thumbtack, Trustpilot, Porch: no Sureguard pest profile surfaced in searches (results were the SureGuard herbicide and mattress brands); not checked further.
• Facebook: https://www.facebook.com/sureguardpest/reviews returned “This content isn’t available right now” without login; the Waco page shows “No reviews”.
• Reddit: the r/Waco thread shows a “Prove your humanity” challenge on www.reddit.com and a login wall on old.reddit.com. The Instagram promotion and the X profile claim also rest on search snippets (pages not fetched).
• TDA licensing: no business license on the current report for Ellis County (Midlothian office/listing, Waxahachie listing) or Tarrant County (Richland Hills listing). Per the Texas rule, recorded as a gap and not deducted. TDA’s enforcement report covers only the last 12 months; older enforcement could not be checked.
• Texas AG: no public complaint dataset; the AG site’s news search is not filterable by keyword (the search URL returned 404 / unfiltered listings); searches found no AG action. Per-company complaint counts would need a Public Information Act request (not sent).
• Courts: re:SearchTX needs an account; county district-clerk portals were not checked. CourtListener shows a closed miscellaneous U.S. Bankruptcy Court (S.D. Tex.) case 25-00630 captioned “SUREGUARD TERMITE AND PEST SERVICES” (filed Jan 16, 2025; closed Mar 13, 2025); its nature and whether it concerns this company are not visible without PACER, so it is not recorded as a legal matter. A 2020 creditor schedule in Benevis Corp. (Bankr. S.D. Tex.) names “SUREGUARD TERMITE & PEST SERVICES P.O. BOX 1637”; identity unconfirmed.
• OSHA establishment search shows a human-verification check for automated browsers; not attempted.
• Contract terms: no residential pest service agreement, minimum term, auto-renewal, cancellation method, early-cancellation fee or arbitration clause is published (the “Terms and Conditions” page covers SMS only).
• Ownership timing: the date Sureguard joined Perennial Services Group is not published; the 2023 Public Information Report already lists Perennial/Tenex officers.
• Founding: the 1967 claim refers to the Houston family’s time in the industry; the current LLC dates from 2014. The site also says “for over 20 years”.
• OpenCorporates shows North Carolina and South Carolina branch registrations of the LLC; not verified with those states (outside the covered states) and no North Carolina and South Carolina locations were found on the company site.
• Awards and certifications (Sentricon specialist, Good Contractors List, Best of Business 2025) are company claims not verified on the issuers’ sites.
• The Venus Google excerpt attributed to “Heather H.” (~4 months before October 27, 2026, “Super friendly, detailed in work...”) could not be found in any capture of the listing (the view loads only a few reviews) and was removed.
• Indeed returned 403 to the re-check.
• Every page in the company sitemap (485 URLs) was read for contract terms. “No long-term contracts required” appears only on the four lawn-care program pages (Texas, DFW, Waco, Cedar Creek); no pest-control page states a minimum term, renewal, cancellation method, fee or arbitration. The “Service Packages” block on pest pages renders no package details.

Open questions

• Sales and contract fairness: “no long-term contracts required” is stated only for lawn care programs. Treating it as company-wide would score sales and contract fairness at 8.5 (unpublished renewal/cancellation/arbitration terms -1.5) and the overall at 8.8.
• Bankruptcy-court docket S.D. Tex. 25-00630 captioned “SUREGUARD TERMITE AND PEST SERVICES” (filed January 16, 2025, terminated March 13, 2025): nature and party identity need PACER; kept in gaps only.
• Midlothian (Ellis County, BBB HQ address), Waxahachie (Ellis) and Richland Hills (Tarrant) listings have no TPCL of their own on the TDA report; per the Texas rule this is a gap, not a deduction.