Berrett Pest Control Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Headquarters profile ‘Berrett Home Services - DFW’ (BBB serving North Central Texas). BBB says it includes the headquarters and corporate-owned locations; separate local profiles (Denver, Colorado Springs, Oklahoma City, Houston, Pearland, Austin, San Antonio, Fort Worth, Garland, Dallas HVAC) show the same complaint totals. All locations are in Texas, Colorado and Oklahoma.

Scored: Complaint record, Sales and contract fairness (−1, −2)

Complaint themes

• Continued billing after a cancellation request / disputed cancellation timing
• Missed or incomplete service visits and follow-ups
• Contract length or cancellation fee different from what was understood at signup
• Property damage claims (roof, vents)
• Rodent/wildlife exclusion work disputed

BBB profiles

• Main profile · AView

Door-to-door sales: Partial

One first-hand BBB complaint (August 13, 2025) describes ‘the door-to-door salesperson for Berrett Pest Control’ and says the customer has Ring video of the pitch. Otherwise the evidence points to an inbound model: city pages push ‘CALL NOW’, several complaints describe a salesperson or estimator sent after the customer called, and Indeed shows salaried-plus-commission Outside Sales Representatives (base pay, company vehicle), not summer door-to-door crews. The company says its ‘success doesn’t require knocking on doors’. No summer-sales recruiting, solicitor permits or no-soliciting reports were found. Rated ‘partial’: door-to-door selling is documented once but is not shown to be the main channel.

• “On July 27th 2025 The door-to-door salesperson for Berrett Pest Control clearly stated (and I have Ring camera footage to prove it) that they have a 4-month contract, unlike most companies that require a year or two contact. However, when I tried to cancel after four months, I was told it was actually a year-long contract that they signed me up for.”

  bbb.org · retrieved October 27, 2026⁶

  BBB headquarters profile (Texas, Colorado and Oklahoma corporate-owned locations); complaint dated August 13, 2025

• “They sent a sales person out to put me on a monthly plan.”

  bbb.org · retrieved October 27, 2026⁷

  In-home sales visit after the customer called (not door-to-door); complaint dated September 10, 2024

• “Good benefits and great opportunities to make money Outside Sales Representative Austin, TX Depending on your monthly sales and closing percentage you can make up to 15% commission on top of the guaranteed $2500 monthly base pay.”

  indeed.com · retrieved October 27, 2026⁸

  Austin, Texas employee review, November 18, 2025

• “Our success doesn't require knocking on doors; we've grown to serve over 250,000 families through happy customers telling their friends about our work.”

  berretthomeservices.com · retrieved October 27, 2026⁹

  company claim (Denver page; same text on other city pages)

Contract terms and pricing

• Residential general pest plan: a 4-month agreement (initial treatment plus one additional treatment); after 4 months service continues until the customer cancels, with no new agreement.¹⁰

  “No. You’ll only sign a 4-month agreement which includes your initial treatment & one additional treatment (plus, anything you might need in between). No need to sign a new agreement after the 4-months, service will continue until you decide otherwise.”

  Scored: Sales and contract fairness (−0.5)

• One-time treatment available from $185 with a 30-day warranty (company advises against it).¹⁰

  “If you choose a one-time treatment, it starts at $185 and comes with a 30-day warranty.”

• Advertised ‘$139 Initial Pest Service’ including general pest service and warranty (Dallas, Denver, Oklahoma City and Houston pages).¹⁰

  “$139 Initial Pest Service Includes General Pest Service + Warranty”

• Termite Protection Plan: $15/month alongside quarterly pest service; spot-treatment of subterranean termites at no charge or 50% off a full treatment.¹⁰

  “For $15/mo alongside your quarterly pest service, your home stays under an active subterranean termite warranty.”

• Terms & Conditions (last updated August 19, 2025): binding individual AAA arbitration and class-action waiver.³

  “Arbitration & class‑action waiver: Any dispute not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. You and we waive the right to a jury trial and to participate in a class or representative action.”

  Scored: Sales and contract fairness (−0.5)

• Arbitration opt-out by mailed notice within 30 days of first accepting the Terms.³

  “Opt‑out: You may opt out of arbitration/class waiver within 30 days after you first accept these Terms by mailing a notice to the address in Section 1”

  Scored: Sales and contract fairness (−0.5)

• Appointment rescheduling/cancellation needs 24 hours’ notice; a $49 late-cancellation or no-show fee may apply. The published Terms still carry template drafting notes (‘(Adjust amount as desired.)’, ‘Please confirm the contact details above before publishing.’).³

  “Rescheduling/Cancellation: Please provide at least 24 hours’ notice to reschedule or cancel. A $49 late‑cancellation or no‑show fee may apply. (Adjust amount as desired.)”

• Customers authorize charges to a card on file for recurring plan payments.³

  “You authorize us and our payment processor to charge your selected method for one‑time or recurring plan payments.”

• Company says ‘No long-term contracts’ (claim; the plan carries a 4-month agreement).¹⁰

  “Same or next-day service No long-term contracts”

• Company (BBB response, February 2026) to a commercial customer: initial-treatment discount given for a one-year agreement; canceling early requires paying the discount back (amount not stated).¹¹

  “We gave a discount on the initial treatment as long as you were willing to do a one year agreement. If you would like to discontinue service, we can do that as long as you pay the discount back.”

• Company (BBB response, June 2024) on mosquito service: $99 per treatment over an 8-month season, or $66/month spread over 12 months.⁷

  “You have the option of paying per treatment, which is $99 per treatment over the 8 month season, or you can have the billing spread out over 12 months instead of 8 months.”

• Customer report (Angi Denver, Aug 2022): told they could not leave the initial 4-month contract without a $100 penalty, and the card was charged $100.¹²

  “they told me they could not let me out of my initial 4-month contract without charging me the $100 penalty”

  Scored: Sales and contract fairness (−1)

• Customer report (BBB complaint, June 13, 2025): charged a $100 early termination fee after being told at signup there were no fees.⁶

  “We were told at signup that we could cancel at any time with no fees, and then charged $100 early termination fee.”

  Scored: Sales and contract fairness (−1)

• Company (BBB response, August 21, 2025): general pest is ‘a quarterly service with monthly billing’.⁶

  “So this is a quarterly service with monthly billing, meaning we go out to the property every 3 months, and the cost is divided into a monthly amount instead of a per treatment amount.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · company-wide (Texas, Colorado and Oklahoma) · Complaint summaryScored: Complaint record

  BBB: 29 complaints in the last 3 years and 11 in the last 12 months on the headquarters profile, which covers the headquarters and corporate-owned locations (the Denver, Colorado Springs and Oklahoma City profiles show the same totals). Of the 27 complaints displayed, 22 are ‘Answered’ and 5 ‘Resolved’; none shows as unanswered.¹¹

• July 28, 2026 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · EnforcementN/A

  TDA enforcement case 00049452 against TPCL 0566614 (Berrett Pest Control Services Inc’s Harris County/Houston business license): violations ‘Failure to comply with training or supervision requirements’, ‘Failure to maintain apprentice/technician training records’ and ‘Incomplete/incorrect use records’; agency action WARNING on each, no penalty; date final 07/28/2026.⁴⁵

  Matched by license number 0566614 and the exact legal name. A written warning is not a fine; ‘None’ in the Penalty Amount column is as stored in the file. No other Berrett rows appear in the report.

• October 27, 2025 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · EnforcementScored: Licensing and compliance (−0.5)

  TDA enforcement case 00045353 against TPCL 0683929 (Berrett Pest Control Services Inc’s Travis County/Austin business license): violation ‘Working without an apprentice license’; agency action ADMINISTRATIVE PENALTY, $1,000.00; date final 10/27/2025.⁴⁵

  The report has no address column. A final administrative penalty, with no settlement, consent order or judgment shown.

Workplace score: 4.5/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• NPMA member (Berrett Pest Control Co., LLC, Denver) — listed as a new member, National Pest Management Association⁵⁰

  Source shown; issuer check not recorded

  Undated newsletter listing; current membership not verified in NPMA’s directory.

• BBB Accredited Business (headquarters profile since 6/23/2025; Denver profile accredited since 3/22/2012), BBB, 2025⁵

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Family owned and operated since 1999¹⁰

• 250,000+ homes serviced across 3 states¹⁰

• Serves Texas, Oklahoma and Colorado¹

• No long-term contracts¹⁰

• Growth doesn’t rely on knocking on doors⁹

• Same-day or next-day service if called by 2 p.m.¹

• Founder Nathan Berrett; family built the business over three decades¹

Mentions

• Twin Home Experts (YouTube) · Video · about 2023 ("3 years ago") · Negative toneRead

  80-Year-Old Woman Saved from Berrett Pest Control Scam – Shocking Rescue!

  A rodent-control contractor’s YouTube channel (639K subscribers) films a rodent job at an elderly customer’s home that it says Berrett had handled, and names Berrett in the title; 123K views. The channel sells its own rodent products, and ‘scam’ is its characterization, not a finding by any authority.

  “80-Year-Old Woman Saved from Berrett Pest Control Scam – Shocking Rescue!”

• r/FortWorth · Reddit · Date not shown · Negative toneRead

  Berrett Pest Control

  A poster says a friend, an 80-year-old retired nurse, paid over $3K to Berrett for rodent work and still heard rats; appears to concern the same case as the YouTube video. Reddit blocked the page; only search snippets were read.

  “I'm not one to name and shame, but this "company" ripped off a dear friend of mine. She is an 80-yr old retired nurse”

• NPMA ePestWorld (National Pest Management Association newsletter) · Trade press · Date not shown · Neutral toneRead

  Welcome New Members!

  NPMA’s member newsletter lists ‘Berrett Pest Control Co., LLC of Denver, CO’ among new members (undated issue).

  “Berrett Pest Control Co., LLC of Denver, CO”

Reddit hasn’t been searched for this company yet.

14 locations on file in Colorado (2), Oklahoma (2), Texas (10).

Overall confidence in this score: High, 8 of 11 points.

Where it fell short of full marks:

• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the legal and regulatory record medium (high earns a point).
• 19 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Live counts are slightly higher or within a few reviews; Colorado Springs shows 4.8 live vs 4.9 in the snapshot.
• No Google listing was found for the Fort Worth (Haltom City) or Tulsa offices on the company site. A 2.7/13 “Berrett Pest Control” listing at 713 Pikes Peak Ave, Colorado Springs (no website) and a “Berrett HVAC & Plumbing” listing (4.8/1,048) were left out of the Google set.
• Google review excerpts were not collected (Maps reviews need scrolling); Google themes are empty.
• Texas: TDA’s current-licenses report shows business licenses only for Dallas (0566613), Harris (0566614) and Travis (0683929) counties. TDA requires a business license for each business location including branch offices; no separate Berrett license was found for the San Antonio, San Marcos, Conroe, Pearland, Fort Worth/Haltom City or McKinney offices. The report has no address column, so whether those sites are licensed branch offices under another record could not be determined. Not treated as a confirmed violation.
• Oklahoma: the Secretary of State business search (sos.ok.gov) shows a Cloudflare Turnstile check; entity name and status in Oklahoma were not read. ODAFF license 9368 is in Oklahoma City; no Tulsa license under the Berrett name was found.
• Colorado: CDA lists one business license (Denver). Colorado Springs is presumably covered by it, but CDA does not show branches.
• Yelp (403), Glassdoor (403), Reddit (human check) and CourtListener (human-verification check; API needs a key) blocked the automated browser. Yelp counts come only from search snippets; Glassdoor rating unknown; Reddit thread read only as a snippet.
• Legal: searches for lawsuits, settlements, consent orders, attorney-general actions and OSHA/wage cases (batch queries “lawsuit”, “ag”, “court”, “osha”, “legal3”) found nothing about this company. The Colorado AG site search for “Berrett” returned “No search results found”. The Texas and Oklahoma AG site searches are script-driven and could not be run. TDA’s Structural Pest Control Enforcement Report (a rolling 12-month list of final actions) was checked at verification and lists two Berrett cases; older TDA actions are not in that report, and no ODAFF or CDA enforcement list was found online. Absence of findings is not proof of a clean record.
• BBB: 27 of the 29 complaints are displayed; the other 2 are not shown, so their status is unknown. Unanswered count recorded as 0 (all 27 displayed are Answered or Resolved).
• Door-to-door: one first-hand BBB complaint names a “door-to-door salesperson”. RepVue not found.
• Entity resolution: “Berrett Pest Control Arizona, Inc.” (dba Blue Sky Pest Control, Gilbert/Phoenix/Tucson Arizona) and “Berrett Pest Management”/“Berrett Talega Pest Control” (Fullerton, California) share the name but have different management and are not part of this company (BBB lists Nathan K Woolf as president of the Arizona company); nothing from them is used here. An older Austin address (8906 Wall St) and Keller, Texas and Houston (14173 Northwest Fwy) addresses appear on directories and are treated as former offices.
• The Terms & Conditions page still contains template drafting notes (e.g. ‘Please confirm the contact details above before publishing.’); recorded as published.

Open questions

• Is the ‘Berrett Pest Control’ Google listing at 713 Pikes Peak Ave, Colorado Springs (2.7/13, phone (214) 234-3073, no website) an old Berrett listing? Not confirmed, so left out; its weight would not move customer satisfaction.
• TDA shows business licenses only for Dallas, Harris and Travis counties; whether the San Antonio, San Marcos, Conroe, Pearland, Haltom City and McKinney offices hold their own branch licenses can’t be told from the report (no address column). Not deducted.
• TDA’s enforcement report covers only the last 12 months; older Texas actions, Oklahoma (ODAFF) and Colorado (CDA) enforcement history were not available online.
• Oklahoma Secretary of State entity status not read (Cloudflare check).
• The Facebook page (98% of 3,004) carries the Dallas address and is tagged Texas, but may pool reviews from all markets.