How do I cancel Berrett Pest Control, and is there a cancellation fee?

What the record says about canceling Berrett Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Residential general pest plan: a 4-month agreement (initial treatment plus one additional treatment); after 4 months service continues until the customer cancels, with no new agreement.¹⁰

  “No. You’ll only sign a 4-month agreement which includes your initial treatment & one additional treatment (plus, anything you might need in between). No need to sign a new agreement after the 4-months, service will continue until you decide otherwise.”

• Terms & Conditions (last updated August 19, 2025): binding individual AAA arbitration and class-action waiver.³

  “Arbitration & class‑action waiver: Any dispute not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. You and we waive the right to a jury trial and to participate in a class or representative action.”

• Arbitration opt-out by mailed notice within 30 days of first accepting the Terms.³

  “Opt‑out: You may opt out of arbitration/class waiver within 30 days after you first accept these Terms by mailing a notice to the address in Section 1”

• Appointment rescheduling/cancellation needs 24 hours’ notice; a $49 late-cancellation or no-show fee may apply. The published Terms still carry template drafting notes (‘(Adjust amount as desired.)’, ‘Please confirm the contact details above before publishing.’).³

  “Rescheduling/Cancellation: Please provide at least 24 hours’ notice to reschedule or cancel. A $49 late‑cancellation or no‑show fee may apply. (Adjust amount as desired.)”

• Company says ‘No long-term contracts’ (claim; the plan carries a 4-month agreement).¹⁰

  “Same or next-day service No long-term contracts”

• Company (BBB response, February 2026) to a commercial customer: initial-treatment discount given for a one-year agreement; canceling early requires paying the discount back (amount not stated).¹¹

  “We gave a discount on the initial treatment as long as you were willing to do a one year agreement. If you would like to discontinue service, we can do that as long as you pay the discount back.”

• Company (BBB response, June 2024) on mosquito service: $99 per treatment over an 8-month season, or $66/month spread over 12 months.⁷

  “You have the option of paying per treatment, which is $99 per treatment over the 8 month season, or you can have the billing spread out over 12 months instead of 8 months.”

• Customer report (Angi Denver, Aug 2022): told they could not leave the initial 4-month contract without a $100 penalty, and the card was charged $100.¹²

  “they told me they could not let me out of my initial 4-month contract without charging me the $100 penalty”

• Customer report (BBB complaint, June 13, 2025): charged a $100 early termination fee after being told at signup there were no fees.⁶

  “We were told at signup that we could cancel at any time with no fees, and then charged $100 early termination fee.”

In customers’ words

Excerpts cited for the minimum term, fee or cancellation method, quoted exactly.

• “I called Berrett to cancel with them due to these issues (no return visit and finding many widow webs), and they told me they could not let me out of my initial 4-month contract without charging me the $100 penalty”

  Angi · Denver, Colorado (Angi profile “Berrett Pest Control”, Denver) · August 2022 · Gregory & Kim R.

  Read on the site

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Berrett Pest Control’s score on this factor: 6.0 out of 10.

• Early-cancellation fee $100^{6, 12}

  Counted in the score: −1

• Auto-renews¹⁰

  Counted in the score: −0.5

• Mandatory arbitration / class-action waiver³

  Counted in the score: −0.5

• Customer accounts of terms misstated at the sale (3 documented)^{6, 26}

  Counted in the score: −2

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