Truly Nolen Pest & Termite Control vs. HomeTeam Pest Defense

Service is quarterly or bi-monthly; free retreatments between scheduled services come with all annual pest control plans (company FAQ).¹¹

The service guarantee (free re-service between visits) applies with a signed agreement (company FAQ).¹¹

Registering a builder-installed Taexx system does not start a service contract (company FAQ).¹¹

Builder-paid termite warranties renew annually with a termite inspection; continued coverage requires the annual renewals (company termite warranty page).¹²

Company reply to a BBB complaint: the customer’s signed service agreement set a quarterly service charge of $150, billed at $50 per month (Florida complainant).¹⁰

Company reply to a BBB complaint: the electronically signed service agreement authorized recurring monthly payments and automatic billing (branch not shown).¹⁰

BBB complainant (location not shown) says the contract states there is no cancellation fee, but was charged $200, lowered to $150, to close the account; the company says the balance was for services already provided and waived it.¹⁰

Trustpilot reviewer (location not shown) says the salesperson presented the service as a trial but enrolled them in a year-long subscription.¹³

Trustpilot reviewer (location not shown) describes a 1-year contract at an agreed rate and an overcharge of $70.49 at non-renewal.¹³

Peoria, Arizona Google reviewer says that after canceling, HomeTeam kept billing a termite service (about $99) for months; the reply asks the customer to call the Peoria branch.¹⁴

No customer service agreement, terms of service, cancellation policy or arbitration clause is published on pestdefense.com (FAQ, termite warranty page, privacy policy and the “Terms & Conditions” link, which opens a notice of collection, were read).¹⁵

April 18, 2022 · SettlementScored: legal record

U.S. Securities and Exchange Commission (parent Rollins, Inc.)

Parent Rollins, Inc. agreed to pay an $8 million civil penalty to settle SEC charges of improper accounting practices used to meet analysts’ EPS estimates (2016-2017). Rollins owned HomeTeam at the time; the matter concerns the parent’s financial reporting, not HomeTeam’s services.⁵⁸

October 27, 2026 · Complaint summaryUsed in complaint record

BBB of Greater Atlanta (national HomeTeam Pest Defense headquarters profile)

The national HomeTeam profile (Atlanta, Georgia headquarters; A+, BBB Accredited since 3/1/2007) shows 51 complaints in the last 3 years and 22 in the last 12 months. BBB says the profile covers the headquarters and all corporate-owned locations; the Austin, Texas branch profile shows the same 51/22, so West branches roll up into it. Complaints read on the first page were all answered or resolved; themes are billing after cancellation, refunds and disputed sales representations.^{10, 55}

October 27, 2026 · Complaint summaryShown only

Arizona Department of Agriculture, Pest Management Division

The adjudicated-complaint lists for HomeTeam’s other Arizona license records (9572 Tucson; 5390, the expired LLC record) show no adjudicated complaints in the last 3 years.⁶⁵

October 27, 2026 · Complaint summaryShown only

Texas Department of Agriculture, Structural Pest Control Service

TDA’s “Structural Pest Control Enforcement Report” lists no HomeTeam Pest Defense entry: none of its 16 business license numbers, its legal name or its DBA “Stout” appears. The report is a rolling 12-month window, so older Texas enforcement history is not covered.⁶⁶

October 27, 2026 · Complaint summaryShown only

BBB serving North Central Texas

Two unaccredited “Rollins, Inc.” profiles in McKinney and Carrollton, Texas list HomeTeam Pest Defense names (Dallas East/West/North) as alternate names; BBB shows them as “Not Rated” because complaints are handled by another BBB (the national HomeTeam file).⁶⁷

September 15, 2026 · LawsuitShown only

Texas Fourteenth Court of Appeals (14-26-00614-CV), appeal from the 190th District Court of Harris County

Ricardo Ramirez v. HomeTeam Pest Defense Inc. and Morgan Dale Parrott: a personal-injury case (case type per the court docket). The trial court signed a judgment on 5/4/2026 (its content is not shown on the docket); Ramirez appealed (filed 6/16/2026), and on 9/15/2026 the court of appeals granted a motion to dismiss and dismissed the appeal for want of jurisdiction (memorandum opinion). The docket lists a petition for review due in the Texas Supreme Court on 10/30/2026. The underlying claim and the trial outcome were not read. Private suit, not scored.⁶³

April 30, 2025 · EnforcementUsed in licensing and compliance

San Bernardino County Agricultural Commissioner (California); DPR county civil-penalty list

County agricultural commissioner civil penalty, San Bernardino County: NOPA EA-36-2025-127 against “HOMETEAM PEST DEFENSE” (license number 7614 = HomeTeam’s SPCB company registration PR 7614); structural (SCP); incident date April 30, 2025; code section 6738.1(a), Title 3 CCR; final fine $250. Minor administrative penalty.⁶⁸

April 7, 2025 · LawsuitShown only

U.S. District Court, D. South Carolina (2:24-cv-00242)

Brinson v. HomeTeam Pest Defense, Inc. and Rollins, Inc.: an Americans with Disabilities Act employment suit filed 1/16/2024, terminated 4/7/2025 after a 60-day settlement order. Private employment suit, not scored.⁶²

August 23, 2022 · EnforcementUsed in licensing and compliance

Arizona Department of Agriculture, Pest Management Division

Citation and order, case 101046: after a routine inspection at the Peoria branch, the division found HomeTeam Pest Defense, Inc. (business license 9906) let a certified applicator perform a pest-control service on 6/9/2022 before registering him as its employee. Order: administrative warning and a $150 civil penalty for the business; administrative warning for the qualifying party. Adjudicated 08/23/2022; listed on the license record as the only adjudicated complaint in the last 3 years.^{56, 57}

October 6, 2021 · LawsuitShown only

U.S. District Court, M.D. Florida (8:21-cv-01130)

Tejada v. HomeTeam Pest Defense, Inc.: a Fair Labor Standards Act (wage-and-hour) suit filed 5/10/2021 (the original complaint named staffing firm Staff Pro Workforce, LLC; the case is captioned against HomeTeam). The docket shows a notice of settlement and dismissal on 8/19-20/2021 and orders on motions for settlement through 10/6/2021. Which defendant settled, and the terms, are not shown in the docket text read.⁶¹

November 17, 2017 · LawsuitShown only

Florida Second District Court of Appeal (Case No. 2D16-4123)

Salazar v. Hometeam Pest Defense, Inc., 230 So. 3d 619 (Fla. 2d DCA 2017): HomeTeam sued a former Florida technician in 2015 to enforce a non-compete in his employment agreement and won a temporary injunction; on 11/17/2017 the appeals court reversed and remanded for the trial court to enter an order meeting Florida’s injunction rule. A private employment matter brought by HomeTeam, outside the West; not scored.⁶⁴

June 8, 2017 · LawsuitShown only

U.S. District Court, N.D. California (3:14-cv-05243)

Garnica v. HomeTeam Pest Defense, Inc. and Rollins, Inc.: a private putative antitrust class action (Sherman-Clayton Act) filed 11/26/2014 over servicing of the Taexx in-wall system. A class-certification motion was briefed; in May 2017 the court recorded that the case had settled, plaintiffs moved to dismiss, and an order of dismissal was entered 6/8/2017. Settlement terms are not on the docket summary read; no class-wide settlement approval was seen. Private suit, not scored.^{59, 60}

May 24, 2017 · LawsuitShown only

U.S. District Court, N.D. California (3:14-cv-05239)

Killian Pest Control v. HomeTeam (related to Garnica): a competitor’s antitrust suit over the tube-in-wall system, filed in 2014. The court’s 5/24/2017 minute entry in Garnica records that the Killian case also settled. Private suit, not scored.⁵⁹