Is Truly Nolen Pest & Termite Control legit?

Licenses

Company pesticide licenses in each state where it has a location, with the status the issuing agency showed on the date retrieved.

• Arizona

  Arizona Department of Agriculture (Pest Management Division; record labeled Office of Pest Management): Pest management business license⁸³

  Status: Active · Number 4020

• California

  Structural Pest Control Board (SPCB), Department of Consumer Affairs: Company Registration⁸⁶

  Status: Active (DCA licensee file refreshed October 1, 2026) · Number PR 285

• California

  Structural Pest Control Board (SPCB), Department of Consumer Affairs: Company Registration⁸⁶

  Status: Active (DCA licensee file refreshed October 1, 2026) · Number PR 10190

• Nevada

  No company pesticide license record on file.

• New Mexico

  New Mexico licenses individual pesticide applicators, not companies, so there is no company license to look up.

• Texas

  Texas Department of Agriculture (Structural Pest Control Service): Commercial business license⁸⁴

  Status: Active (listed in TDA’s report of current licenses) · Number 0569387 · Expires January 31, 2027

• Texas

  Texas Department of Agriculture (Structural Pest Control Service): Commercial business license⁸⁴

  Status: Active (listed in TDA’s report of current licenses) · Number 0591791 · Expires March 31, 2027

• Texas

  Texas Department of Agriculture (Structural Pest Control Service): Commercial business license⁸⁴

  Status: Active (listed in TDA’s report of current licenses) · Number 0569385 · Expires January 31, 2027

• Texas

  Texas Department of Agriculture (Structural Pest Control Service): Commercial business license⁸⁴

  Status: Active (listed in TDA’s report of current licenses) · Number 0569384 · Expires January 31, 2027

• Texas

  Texas Department of Agriculture (Structural Pest Control Service): Commercial business license⁸⁴

  Status: Active (listed in TDA’s report of current licenses) · Number 0569386 · Expires January 31, 2027

• Texas

  Texas Department of Agriculture (Structural Pest Control Service): Commercial business license⁸⁴

  Status: Active (listed in TDA’s report of current licenses) · Number 0569389 · Expires January 31, 2027

• Texas

  Texas Department of Agriculture (Structural Pest Control Service): Commercial business license⁸⁴

  Status: Active (listed in TDA’s report of current licenses) · Number 0737676 · Expires January 31, 2027

• Texas

  Texas Department of Agriculture (Structural Pest Control Service): Commercial business license⁸⁴

  Status: Active (listed in TDA’s report of current licenses) · Number 0959348 · Expires May 31, 2027

• Utah

  No company pesticide license record on file.

• Cost it points

  Minor administrative penalty: San Diego County Agricultural Commissioner civil penalty, NOPA EA-37-2025-137 (SPCB BR 5160, 3 CCR 6739: d) ($250, August 5, 2025)⁸⁹

  Counted in the score: −0.5

• Cost it points

  Minor administrative penalty: San Diego County Agricultural Commissioner civil penalty, NOPA EA-37-2026-036 (SPCB BR 5160, 3 CCR 6738) ($350, March 12, 2026)⁸⁹

  Counted in the score: −0.5

Better Business Bureau record

• Its company-wide BBB profile shows a B- grade and 29 complaints in the last three years.

  Not BBB accredited.^{3, 9, 59, 61}

  Full BBB record

What customers say

Ratings and counts as each site showed them on the date retrieved.

• Google

  16,209 reviews across 35 western US listings, averaging 4.8 out of 5 (weighted by review count).^{16, 17, 18, 19, 20, 22}

• Trustpilot

  3.2 out of 5 from 58 reviews (company-wide).⁵³

  Retrieved October 27, 2026

• BBB

  1.0 out of 5 from 6 reviews (company-wide).¹⁴

  Retrieved October 27, 2026

Review excerpts and the themes customers raise are on the company’s review page.

Legal and regulatory record

Only resolved government actions count toward the score. Pending lawsuits, private suits and allegations are listed as such; they are allegations, not findings.

• County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2026-036 against “TRULY NOLEN OF AMERICA, INC.” (license number SPCB 5160 = Truly Nolen’s San Diego branch office BR 5160); structural (SCP); incident date March 12, 2026; code section 6738, Title 3 CCR; final fine $350. Minor administrative penalty. The violation’s subject beyond the code section is not stated in the file.⁸⁹

  March 12, 2026 · San Diego County Agricultural Commissioner (California); DPR county civil-penalty list · Enforcement · Not scored

• County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2025-137 against “TRULY NOLEN OF AMERICA, INC.” (license number SPCB 5160 = Truly Nolen’s San Diego branch office BR 5160); structural (SCP); incident date August 5, 2025; code section 6739(d), Title 3 CCR; final fine $250. Minor administrative penalty. The violation’s subject beyond the code section is not stated in the file.⁸⁹

  August 5, 2025 · San Diego County Agricultural Commissioner (California); DPR county civil-penalty list · Enforcement · Not scored

• Omar Martinez sued in El Paso alleging he was wrongfully terminated after a workplace injury (filed August 31, 2017). On Feb. 26, 2020 the El Paso Court of Appeals affirmed the denial of Truly Nolen’s late motion to compel arbitration. Final outcome not found. Private employment suit.⁸⁸

  August 31, 2017 · Texas · Lawsuit · Not scored

• Miranda and Luna, pest control technicians, filed a putative class action in April 2011 alleging California wage-and-hour violations (unpaid straight time and overtime, meal and rest periods, final wages, wage statements). In Truly Nolen of America v. Superior Court (2012) 208 Cal.App.4th 487 the Court of Appeal issued a writ directing the trial court to reconsider whether arbitration should proceed individually. Final outcome not found. Private employment case; wage-and-hour, not consumer.¹⁵

  April 2011 · California · Lawsuit · Not scored

Two other records (complaint summaries and permits) are on its review page.

Does it sell door to door?

• Partial: door-to-door selling is documented, but only for part of how the company sells or only in the past.

  Sales evidence

How it ranks

• #12 of 164 in the West

  Handshake Score 8.6 out of 10, Medium confidence.

  Strongest: legal and regulatory record (10.0/10). Weakest: customer satisfaction (9.0/10). Sales and contract fairness: N/A.

  How we scored itFull rankingsTruly Nolen Pest & Termite Control vs. OrkinTruly Nolen Pest & Termite Control vs. TerminixBulwark Exterminating vs. Truly Nolen Pest & Termite ControlAtomic Pest Control vs. Truly Nolen Pest & Termite Control

Related

• Rankings by state
• How we review companies