Truly Nolen Pest & Termite Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: company-wide: the Tucson headquarters file covers headquarters and all corporate-owned locations (nationwide, incl. Florida). The Arizona Mesa (Phoenix BBB) and CA Perris files show the same totals and B- grade. Not BBB accredited. The HQ file (BBB Serving Southern Arizona) is the company-wide record; the Phoenix-BBB Mesa file and the Perris, California file repeat its totals. New Mexico’s three branch files and several Texas branch files are separate BBB files, each with 0 complaints; whether complaints about those branches are instead filed on the HQ file is not stated. No BBB file was found for Galveston, Texas or for the California branches other than Perris. No BBB pattern-of-complaints alert was shown on the files read.

Scored: Complaint record

Complaint themes

• Service/termite treatment not resolving the problem
• Refund and billing delays (duplicate charges)
• Cancellation requests not acted on / continued billing
• Franchise-closure dispute (former franchisee’s customer)

BBB profiles

• Main profile · B-View

• Truly Nolen of America, Inc. · not accredited · 29 complaints in 3 yearsView

• Truly Nolen of America Inc · not accredited · 29 complaints in 3 yearsView

• Truly Nolen of America, Inc. · not accredited · 29 complaints in 3 yearsView

• Truly Nolen of America, Inc. · not accredited · 0 complaints in 3 yearsView

• Truly Nolen of America, Inc. · not accredited · 0 complaints in 3 yearsView

• Truly Nolen of America, Inc. · not accredited · 0 complaints in 3 yearsView

• Truly Nolen Pest Control · not accredited · 0 complaints in 3 yearsView

• Truly Nolen Exterminating Co. · not accredited · 0 complaints in 3 yearsView

• Truly Nolen · not accredited · 0 complaints in 3 yearsView

• Truly Nolen Pest Control · not accredited · 0 complaints in 3 yearsView

• Truly Nolen Exterminating · not accredited · 0 complaints in 3 yearsView

• Truly Nolen · not accredited · 0 complaints in 3 yearsView

• Truly Nolen Pest Control · not accreditedView

Door-to-door sales: Partial

Rated partial: one recent first-hand report (BBB, Feb 2026, location not stated) of a Truly Nolen sales rep knocking on the customer’s door several times. Truly Nolen sells mainly through inbound calls, online purchase and salaried outside sales reps doing inspections; no summer door-to-door program, recruiting site or solicitor-permit record was found. Two searches for door-to-door/summer sales returned no Truly Nolen D2D program.

• “I hired REMOVEDin June 2025 after having their sales rep knock on my door several times.”

  bbb.org · retrieved October 27, 2026⁹

  BBB complaint dated 02/27/2026 on the company-wide HQ file; the customer’s location is not stated.

• “You go to about 3 to 5 houses a day”

  indeed.com · retrieved October 27, 2026¹⁰

  Indeed review by a Sales Representative, Lakeland, Florida (July 26, 2026): describes in-home sales visits, not canvassing.

• “Outside Sales Representative (Base salary plus uncapped commission) Tucson, AZ $65,064 - $92,000 a year”

  indeed.com · retrieved October 27, 2026¹¹

  Salaried outside sales roles in Tucson and Houston; the posting text could not be opened (Indeed human-verification check), so canvassing duties are not confirmed.

Contract terms and pricing

• Residential pest control is sold as quarterly ‘4 Seasons Pest Control’ or a one-time treatment.¹²

  “You can choose to get quarterly service with our 4 Seasons Pest Control or a one-time treatment.”

• Online promotion refers to a ‘new service contract’ for Four Seasons Pest Control; contract length, renewal and cancellation terms are not published on the site.¹³

  “Save $50 on Four Seasons Pest Control with a new service contract when you schedule a free inspection or service online.”

• Satisfaction guarantee: full refund on the most recent service if not satisfied.¹²

  “If you’re not completely satisfied, you’ll get a full refund on your most recent service with our 100% money back guarantee.”

• Company statement (BBB reply, 2024): annual termite coverage lapses when the renewal is not paid (‘auto-canceled due to non-payment of the renewal’), and a ‘Retreat Only’ termite agreement covers re-treatment but not repairs. This describes renewal by payment, not automatic renewal.¹⁴

  “The termite coverage auto-canceled due to non-payment of the renewal in July of 2023”

• First-hand complaint (location not stated): the customer says the contract gave a right to cancel if the pest issue was not resolved, but after canceling by phone in Oct 2025 the account was sent to collections.⁹

  “Per the contract I have the Right to cancel if the issue is not resolved yet the Manager never called me to proceed with the cancellation.”

• Employment (not customer) agreements: the ‘RESOLVE’ program requires employees to arbitrate employment disputes (AAA). No customer arbitration clause was found.¹⁵

  “The arbitration agreement is part of a document titled “The ‘RESOLVE’ Program,” which details Truly Nolen’s conflict resolution policies”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · company-wide · Complaint summaryScored: Complaint record

  BBB headquarters file (covers headquarters and corporate-owned locations): 29 complaints in 3 years, 5 in the last 12 months, rating B- for failure to respond to 5 complaints. Complaints read include a duplicate-charge refund delay, cancellation requests not acted on with continued billing and a collections referral, a termite-fumigation warranty dispute and a dispute about a former franchisee’s work.⁹

• March 12, 2026 · San Diego County Agricultural Commissioner (California); DPR county civil-penalty list · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2026-036 against “TRULY NOLEN OF AMERICA, INC.” (license number SPCB 5160 = Truly Nolen’s San Diego branch office BR 5160); structural (SCP); incident date March 12, 2026; code section 6738, Title 3 CCR; final fine $350. Minor administrative penalty. The violation’s subject beyond the code section is not stated in the file.⁸⁹

• August 5, 2025 · San Diego County Agricultural Commissioner (California); DPR county civil-penalty list · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2025-137 against “TRULY NOLEN OF AMERICA, INC.” (license number SPCB 5160 = Truly Nolen’s San Diego branch office BR 5160); structural (SCP); incident date August 5, 2025; code section 6739(d), Title 3 CCR; final fine $250. Minor administrative penalty. The violation’s subject beyond the code section is not stated in the file.⁸⁹

• December 17, 2021 · Arizona · Complaint summaryN/A

  Arizona’s Office of Pest Management lookup lists one adjudicated complaint against business license 4020 (complaint 100989, adjudicated 12/17/2021). The order PDF is shown as ‘Pending’ (not posted), so the allegation and outcome are unknown. Not classified as an enforcement action.⁸⁷

• August 31, 2017 · Texas · LawsuitN/A

  Omar Martinez sued in El Paso alleging he was wrongfully terminated after a workplace injury (filed August 31, 2017). On Feb. 26, 2020 the El Paso Court of Appeals affirmed the denial of Truly Nolen’s late motion to compel arbitration. Final outcome not found. Private employment suit.⁸⁸

• April 2011 · California · LawsuitN/A

  Miranda and Luna, pest control technicians, filed a putative class action in April 2011 alleging California wage-and-hour violations (unpaid straight time and overtime, meal and rest periods, final wages, wage statements). In Truly Nolen of America v. Superior Court (2012) 208 Cal.App.4th 487 the Court of Appeal issued a writ directing the trial court to reconsider whether arbitration should proceed individually. Final outcome not found. Private employment case; wage-and-hour, not consumer.¹⁵

Workplace score: 6.5/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Family-owned with 85 years of experience; 100% money-back guarantee on the most recent service.¹²

• Services more than 150,000 customers and employs about 1,100 partners.⁴

• More than 80 U.S. locations in Arizona, Florida, New Mexico, California, Nevada and Texas; international locations in more than 30 countries.⁴

• ‘Total Termite Protection Plan’ is ‘the most complete termite protection plan offered in the U.S.’¹²

• Footprint outside the covered states (not listed in locations): Florida, Georgia, Kentucky, North Carolina, New Jersey, New York, Ohio and Pennsylvania, PR and Canada on the company’s location finder. The finder lists Nevada but not Utah.⁹⁵

Mentions

• PCT (Pest Control Technology) · Trade press · January 13, 2021 · Neutral toneRead

  Truly Nolen Pest Control Acquires Shields Pest Control of Tucson

  Truly Nolen bought Tucson-based Shields Pest Control; its acquisitions director called it the second acquisition that year.

  “Truly Nolen Pest Control recently announced the acquisition of Shields Pest Control, which is based in the company’s headquarter city of Tucson.”

• KGUN 9 (Tucson) · News · April 27, 2026 · Positive toneRead

  Truly Nolen Pest Control is a family legacy that started in Tucson, Arizona and is now a worldwide company

  Local TV feature on the family history and values of the Tucson-founded company.

  “Truly Nolen Pest Control is more than fun mouse cars and high quality service.”

• Pest Management Professional · Trade press · April 20, 2017 · Neutral toneRead

  IN MEMORIAM: Truly David Nolen

  Obituary of the founder (died April 18, 2017); notes Truly Nolen of America (Tucson) and Truly Nolen International (Orlando) and more than 320 offices in 63 countries.

  “Today, there are more than 320 Truly Nolen offices in 63 countries.”

• r/pestcontrol · Reddit · Date not shown · Neutral toneRead

  I was quoted over $2700 from multiple companies for ...

  A homeowner lists Truly Nolen among four companies quoted for termite, rodent and flea work; no Truly Nolen-specific judgment in the snippet.

  “I called 4 companies (Orkin, Truly Nolen, Terminix, and a local company) for no tent termites, rodents, and lawn care fleas and ticks”

Reddit hasn’t been searched for this company yet.

41 locations on file in Arizona (15), California (9), Nevada (1), New Mexico (3), Texas (10), Utah (3).

Overall confidence in this score: Medium, 5 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• Company pesticide license not confirmable in Nevada and Utah.
• 4 of 5 factors scored (not scored: sales and contract fairness).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the legal and regulatory record medium (high earns a point).
• 21 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• California SPCB: the DCA License Search (search.dca.ca.gov) is behind a Cloudflare Turnstile check. SPCB disciplinary records (accusations) were not searched.
• California and Arizona business registries not read: bizfileonline.sos.ca.gov rendered an empty page; Arizona Corporation Commission eCorp redirects to a login page. Texas (Comptroller/SOS) and New Mexico (SOS) registries were read; both say the corporation was formed in Arizona.
• Arizona OPM adjudicated complaint 100989 (2021): the order PDF is listed as ‘Pending’, so its subject and outcome are unknown.
• New Mexico pesticide records: not looked up (NMDA lookup terms restrict commercial use). New Mexico licenses individual applicators only.
• Yelp (HTTP 403), Glassdoor (bot challenge) and Indeed job postings (Cloudflare) blocked. Yelp search snippets show Truly Nolen Orange County/LA-area listings at 3.7 (100 reviews) and 3.6 (51) but do not identify the branches, so they were not recorded. Angi, Thumbtack, Facebook and Nextdoor were not checked.
• Google review excerpts: the Reviews sort menu could not be operated, so only Google’s default ‘most relevant’ reviews (all positive) were captured for Tempe and San Marcos; no negative Google excerpts were captured.
• Trustpilot: only the summary and 4 review cards rendered; no negative Trustpilot reviews were readable.
• Searches for state AG actions, FTC, EPA/OSHA, consent orders, settlements and class actions (Arizona, California, Texas and New Mexico and national) found no government action against Truly Nolen of America; CA SPCB disciplinary records could not be searched (see above). The Miranda (California) and Martinez (Texas) employment suits’ final outcomes were not found.
• BBB: no complaint counts for the two old Houston files; no BBB file found for Galveston, Texas or most California branches (California branches resolve to the HQ file). The San Antonio file (4806 Blue Heron St, owner John Weber) could not be tied to the current San Antonio branch.
• Door-to-door: only one first-hand report (BBB complaint, location not stated). Reddit was checked via search snippets only.
• Mesa, Arizona appears on the company’s Arizona page without a street address (call-center number), so it was not added to locations.
• The company’s location finder lists Nevada but not Utah, so the Utah listings’ operator and status are unconfirmed.
• licensing/registry for Nevada
• licensing/registry for Utah
• Arizona OPM (opm.azda.gov) showed a Cloudflare check during part of verification on October 27, 2026.
• TDA enforcement report: no rows for Truly Nolen of America, its Texas license numbers or Dusty Forks Holdings. The Austin franchisee’s operator WHEARLEY ENTERPRISES has warning rows under its own license 0850098 (DBA FIREMANS PEST AND TERMITE), which is not a Truly Nolen-named license; not recorded.

Open questions

• Utah: the Midvale, Ogden and St. George Google listings carry the brand name and link to trulynolen.com, but the company’s location finder lists no Utah branch. Are they still operating, and corporate or franchised? Kept in customer satisfaction.google for now (Midvale 114, Ogden 107 reviews).
• Nevada and Utah licensing/registry not yet looked up (Nevada and Utah both license companies).
• Arizona OPM complaint 100989 (adjudicated 12/17/2021): order still listed as ‘Pending’; subject and outcome unknown, not scored.