Orange Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★☆☆☆☆BBB, Mesa, Arizona · June 4, 2025

  “Complete con artists! They will lie and try to trick you into services at double the rate. They quoted me $49.99 bi-monthly for bi-monthly service visits. And she specifically stated any visits between that would be free if I found any more scorpions.”

  Michael H.Read on BBB

  Continues: the technician said the price was $49.99 per month with bi-monthly visits and that the customer must have misunderstood; calls it “a bait and switch”. No business response shown.

• Google, Mesa, Arizona · about 2 weeks before October 27, 2026

  “Have been using Orange Pest Control for about two years now, they are great! Always the most friendly staff and workers, on time and very communicative.”

  Hayden G.Read on Google

• Google, Mesa, Arizona · about a week before October 27, 2026

  “First service with Orange but already very happy with my choice. Max was incredibly kind and helpful, going over everything he was doing, and throughly explained the process and helped answer my questions!”

  Eric (username)Read on Google

  Owner replied.

• Google, Mesa, Arizona · about 3 months before October 27, 2026

  “We did an outdoor mosquito treatment and indoor/outdoor treatments to target ants. Super happy with the results. We were told the mosquito treatment would last a month and it did even with all the June rain!”

  A R (username)Read on Google

• Google, Mesa, Arizona · about a month before October 27, 2026

  “This service provided very informative and friendly assistance. The technician was incredibly reassuring when it came to scorpions.”

  John B.Read on Google

  Owner replied.

• Facebook, Arizona: company page · September 14 (year not shown)

  “One star because apparently leaving unwanted advertisements at people’s front doors is part of your business model. I do not want advertisements left at my door.”

  Kaylee W.Read on Facebook

  “Doesn’t recommend.” Continues: asks the company to respect people’s “no soliciting” preferences instead of leaving unwanted junk behind. Text truncated (“See more”).

• Yelp, Mesa, Arizona · September 24, 2026

  “I have to pay to have my services scheduled. I was not made aware of that at the beginning. Deceptive.”

  Chris G.Read on Yelp

  Yelp review as mirrored on Yahoo Local; star rating not shown in the mirror.

• Yelp, Mesa, Arizona · August 12, 2026

  “Stephen texted he could come earlier, if it was okay with me. I appreciated that he could. He introduced himself at the door, as is a standard practice of all technicians from Orange Pest Control.”

  Susan S.Read on Yelp

  Yelp review as mirrored on Yahoo Local.

Profile scope: Single Arizona profile (BBB, Mountain West & Pacific Southwest) covering the company’s only office. A BBB search for “Orange Pest Control” near Mesa, Arizona returned this one profile (plus ads for other companies). Other same-name BBB files are different businesses: Orange Pest Control, Inc. (Melbourne, Florida) is unrelated and not counted.

Scored: Complaint record

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: no summer or D2D sales recruiting, no solicitor permits, no review describing a rep knocking. The company’s hiring post describes an office role taking calls with sales commissions, and a LinkedIn snippet describes a customer service/sales representative handling 50+ calls a day. One Facebook reviewer objects to advertisements left at front doors (door-hanger style marketing, not door knocking). Status left ‘unknown’ (badge: N/A) because absence of evidence is not proof of no D2D.

• “We’re looking to add another Lead Customer Service/Admin office member here at Orange Pest Control!”

  instagram.com · retrieved October 27, 2026⁷

  Company hiring post: in-office role that handles “incoming/outgoing calls” and “Scheduling & routing services”, paid “$20–$28/hour” plus “Sales commissions & regular bonuses”. Points to office/phone sales; no field sales role advertised.

• “Orange Pest Control. May 2022 - Present 4 years 6 months. Mesa, Arizona, United States. Handling 50+ calls per day to service the needs of new and existing”

  linkedin.com · retrieved October 27, 2026⁸

  LinkedIn profile of Abigail H., title “Customer service / Sales Representative” (search snippet; LinkedIn requires login).

• “One star because apparently leaving unwanted advertisements at people’s front doors is part of your business model.”

  facebook.com · retrieved October 27, 2026⁹

  Facebook review by Kaylee W. (September 14): complains about advertisements left at front doors and asks the company to respect “no soliciting” preferences. Describes printed advertising left at the door, not a sales rep knocking.

• “They quoted me $49.99 bi-monthly for bi-monthly service visits. And she specifically stated any visits between that would be free if I found any more scorpions.”

  bbb.org · retrieved October 27, 2026¹⁰

  BBB review (Michael H., 06/04/2025): the quote came from a female company representative before the first visit; the channel (phone or in person) is not stated.

Contract terms and pricing

• The website’s “Legal Terms” say a subscription continues and renews automatically until canceled, with recurring charges. The Legal Terms govern “access to and use of the Services”, defined as the website plus “any other related products and services that refer or link to these legal terms”. No residential service agreement was found that refers to them, so it is not shown that this clause governs the pest-control service plan.^{3, 11}

  “Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order.”

• The same Legal Terms say a subscription can be canceled at any time by contacting the company, effective at the end of the paid term. The listed contact channels are phone (480) 593-4850, email office@orangepestaz.com and mail.³

  “You can cancel your subscription at any time by contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term.”

• The Legal Terms require binding AAA arbitration of disputes “related to these Legal Terms”, after 30 days of informal negotiation, with a class-action waiver. Same scope caveat: no service agreement was found that incorporates them.³

  “If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration.”

• Minimum term, early-cancellation fee and residential plan prices are not published on the website (the site’s pages, FAQ, schedule-service page and Legal Terms were read). The site advertises $50 off the first service.¹

  “Claim your $50 discount for your first pest control service with Orange Pest Control!”

• Termite treatments come with a whole-home termite warranty (company FAQ); for new-construction pretreatments the company says the industry standard is 3 years and many of its treatments carry 5 years.⁶

  “Yes, every termite treatment we do comes with a full home termite warranty!”

• One BBB reviewer (Michael H., 06/04/2025, 1 star) says he was quoted $49.99 bi-monthly with free in-between visits, and the technician then said the price was $49.99 per month for bi-monthly visits and that he must have misunderstood; he calls it a bait and switch. No business response is shown.¹⁰

  “The tech arrives late, and then says it's $49.99 per month but the visits are still bi-monthly. Then he had the nerve to try and say i must have misunderstood”

  Scored: Sales and contract fairness (−1)

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · Arizona · Complaint summaryN/A

  Arizona Department of Agriculture (Office of Pest Management): no adjudicated complaints against business license 8954. The company record’s “See List of Complaint(s)” panel (last 3 years) returned “No record(s) found!”, and the 5-year adjudicated complaint search by license number 8954 and by name “ORANGE PEST” also returned no records. AZDA notes that these searches exclude complaints still under investigation.^{22, 23, 24}

• October 27, 2026 · BBB, Mountain West & Pacific Southwest (Mesa, Arizona profile) · Complaint summaryScored: Complaint record

  BBB (Mountain West & Pacific Southwest) profile for Orange Pest Control, Mesa: 0 complaints; rating A+; not accredited.¹⁶

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Nextdoor Neighborhood Favorite, Nextdoor, 2021, 2023, 2024, 2025³¹

  Source shown; issuer check not recorded

  Shown on the company’s Nextdoor business page (issuer’s own site). The page’s neighbor summary is machine-generated and is not used as review evidence.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Trusted by over 10,000 clients across Arizona.¹

• In business for 15 years, with over 3,000 five-star reviews (company hiring post).⁷

• Licensed and insured; background-checked technicians; guaranteed services.⁶

• Arizona’s most trusted pest control company.³²

• Spiders are among the pests guaranteed with the service.⁶

• Service area: the website lists East Valley and Phoenix-area cities (Ahwatukee, Apache Junction, Cave Creek, Chandler, Fountain Hills, Gilbert, Gold Canyon, Mesa, Paradise Valley, Phoenix, Queen Creek, Rio Verde, Scottsdale, Tempe and others). No office outside Mesa, Arizona and no operations outside Arizona were found. The Legal Terms contain a boilerplate California Department of Consumer Affairs complaint paragraph, but no California operations were found.⁶

Mentions

• r/ChandlerAZ · Reddit · Date not shown · Positive toneRead

  Pest control rec

  A Chandler commenter says they had a great experience with Orange Pest Control over a few years; the rest of the comment is cut off in the snippet.

  “I had a great experience with Orange Pest Control. They're always friendly and considerate. I used them for a few years.”

• ThreeBestRated · Directory · 2026 · Positive toneRead

  3 Best Pest Control Companies in Mesa, Arizona

  Listicle including Orange Pest Control (Mesa) with its own “4.8 Score” and “Since 2011”; descriptive text repeats the company’s marketing (10,000 clients). Directory/listicle, not an independent review.

  “ORANGE PEST CONTROL (4.8 Score) 1061 East University Drive, Mesa, AZ 85203”

Reddit hasn’t been searched for this company yet.

1 location on file in Arizona (1).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• 3,419 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 18 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Arizona Corporation Commission registry not checked: the search is behind an image CAPTCHA, and OpenCorporates returned a browser check. LLC status, members and statutory agent are unverified (BBB gives LLC incorporated 3/4/2011; the AZDA record names ORANGE PEST CONTROL, LLC.).
• Service contract not published: minimum term, early-cancellation fee and plan prices could not be found on the website. The only contract-like text is the website “Legal Terms” (auto-renewing subscription, cancel by contacting the company, AAA arbitration and class waiver), and no service agreement was found that refers to them, so whether they govern the pest-control plan is not established.
• Google review excerpts: logged-out Maps showed only 5 relevance-sorted reviews and the ‘Lowest rating’ sort did not apply, so no low-rated Google review was read.
• Yelp business page returned 403 (www and m.yelp.com). Rating 4.9/171 (search snippet) and 5.0/169 (Yahoo Local mirror) recorded but not scored.
• Angi, HomeAdvisor, Thumbtack and Trustpilot: no profile for the Arizona business found in searches. Nextdoor business page shows awards but no countable rating. Facebook showed only 1 of 68 review texts logged out.
• Employee reviews: Indeed’s page (4 reviews) mixes 2 Mesa, Arizona reviews with 2 Florida reviews from an apparently unrelated same-name company. RepVue and Comparably: no profile found. Workplace not scorable (well under 20 reviews).
• Arizona Attorney General: complaints are confidential by policy, and searches found no AG action naming the company. Arizona state courts (Public Access, CAPTCHA) not searched. CourtListener returned a human check, and its API needs authentication; searches found no lawsuit naming the Arizona company.
• OSHA/ADOSH establishment search returns a human-verification check for automated agents; not checked.
• Reddit: the only thread found (r/ChandlerAZ) needs a login; recorded from the search snippet.
• Door-to-door: no recruiting, solicitor permit or knock report found; one Facebook reviewer objects to advertisements left at front doors. Status left ‘unknown’. A query for door-hanger and knocking reports failed twice at the search provider.
• Locations: only the Mesa, Arizona office is known (no other covered-state listing or office found; AZDA shows no registered branch offices).
• Searches used: 35 answered of 38 requested; 3 requests failed at the provider and returned nothing.
• Indeed now returns a Cloudflare verification page; the 4-review breakdown rests on the October 27, 2026 capture. The Pompano Beach namesake (Orange Pest Control & Services, Inc.) is known only from a search snippet.
• LinkedIn, Reddit and Glassdoor remain search-snippet only.

Open questions

• Applied as unknown per the October 27, 2026 website-terms ruling.
• Sales and contract fairness is scored only because of the single BBB misrepresentation report. With a count of 0, sales and contract fairness would be excluded rather than 7.5, so this one review decides whether the factor appears.
• ACC registry (LLC status, members, statutory agent) still unverified (CAPTCHA).