Arizona Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: One BBB file (BBB Serving Southern Arizona, Tucson) covering the whole company, which has a single Tucson office. No BBB alert shown. BBB lists 13 employees; the company says over 45.

Scored: Complaint record

Complaint themes

• Rodent (pack rat) trapping program caught nothing; company cited the signed agreement and its 7-day notice rule, then gave a $250 courtesy refund (Resolved)
• Dispute over a payment arrangement for a $352 balance; company says the full balance was due under the agreement and reserves collection rights (Answered)

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No evidence of door-to-door selling was found: no summer-sales or D2D recruiting, no D2D job posts, and none of the reviews or complaints read (Google, BBB, Angi, Facebook) describe a rep knocking. Searches arizona-pest-control-d2d and -sales returned nothing about this company. Left “unknown” rather than “no” because absence of evidence is not proof.

• “Now Hiring: Client Service Reps, Pest & Termite Technicians, & Salespeople”

  azpest.com · retrieved October 28, 2026¹¹

  The company recruits salespeople, without saying whether the role is field, in-home or office sales.

• “Pre-set appointments”

  azpest.com · retrieved October 28, 2026¹¹

  Listed among job benefits; with the site’s ‘FREE In-Home Evaluation’ offer this points to appointment-based selling rather than cold door-knocking, but it is not conclusive.

• “to schedule a free no obligation home pest evaluation.”

  azpest.com · retrieved October 28, 2026¹²

  Sales are solicited by phone/web for a free in-home evaluation. The phone number in this sentence varies between captures, apparently call tracking, so the quote was narrowed to the wording that is on both.

Contract terms and pricing

• Company BBB reply (06/22/2026) to a billing complaint: the customer ‘signing up for our services’ agreed to terms under which ‘the full balance was due’; the company offered a payment arrangement instead. The agreement itself is not published.¹³

  “Under the terms of the agreement, the full balance was due.”

• Company BBB replies (03/19/2026 and 03/23/2026) to a rodent-trapping complaint cite a signed service agreement and work orders: clients must notify the office within 7 days if issues persist; the agreement recommends continuing a baiting/trapping program; trapping is performed over a defined period and is ‘not a guaranteed elimination service’. The company offered a $250 courtesy refund, which the complainant accepted.¹³

  “As clearly outlined in both the service agreement and on the work order, clients are instructed to notify our office within 7 days if any issues persist”

• Residential service frequency is flexible: weekly, bi-weekly, monthly, bi-monthly and seasonal visits. No term length, renewal, cancellation fee or dispute terms are published on the website (home, about, residential, commercial, termite, rodent, special-offers and Tucson pages and the sitemap were checked; the site has no FAQ, terms or service-agreement page).¹⁰

  “contact us to set up weekly, bi-weekly monthly, bi-monthly and seasonal visits”

• Published coupons: $100 off termite control (new termite treatment), $50 off pest control (excludes bees and wasps), $25 off pack rat control, $25 off a new termite warranty, free pest evaluation; offers expire 11/1/2026.¹⁴

  “*Offers Expire 11/1/2026.”

• The free evaluation is described as “no obligation”.¹⁵

  “for your free, no-obligation estimate today.”

• A BBB reviewer (Barbara W., 05/30/2024) describes being ‘on contract’ for termite control and bimonthly spraying (customer statement; no term given).¹⁶

  “I have been on contract with them for termite control and bimonthly spraying of my house and outdoor perimeter for years.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · Arizona Department of Agriculture, Pest Management Division (Office of Pest Management) · Complaint summaryN/A

  No adjudicated OPM complaints against business license 4125: the per-company panel (‘all adjudicated complaints in the last 3yrs’) shows none, and the adjudicated complaint search (records go back 5 years; open investigations are not shown) returns no record for respondent name ‘ARIZONA PEST CONTROL’ or for business license 4125.^{5, 26, 27}

• October 28, 2026 · BBB Serving Southern Arizona · Complaint summaryScored: Complaint record

  2 BBB complaints in the last 3 years, both filed in the last 12 months and both answered by the company: a 03/18/2026 rodent-trapping service complaint (Resolved after a $250 courtesy refund) and a 06/21/2026 billing/payment-arrangement dispute (Answered; the company disputes the account and reserves collection rights). See bbb.¹³

• October 28, 2026 · Arizona Attorney General · Complaint summaryN/A

  No AG action found. The AG’s consumer complaints are confidential. The azag.gov site search returned ‘No Results Found !!’ for “Arizona Pest Control”, but it also returned nothing for a known AG case (“Atomic Pest Control”), so the site search is not reliable evidence of absence; web searches found no AG, FTC or court action naming this company.²⁸

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accredited Business (A+), BBB Serving Southern Arizona, since 1990⁶

  Source shown; issuer check not recorded

• Readers’ Choice ‘Favorite’, Best Pest Control Company, Arizona Daily Star, 2026³²

  Source shown; issuer check not recorded

• Nextdoor Neighborhood Favorite, Nextdoor, 2022³¹

  Source shown; issuer check not recorded

  Reported by trade press; not checked on the issuer’s own site.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Family-owned since 1947; ‘Tucson’s largest, locally owned pest management provider’¹²

• ‘Voted A Top Tucson Pest Control Company by AZ Daily Star Readers 2018, 2019, 2020, 2021, 2022’ (only the 2026 ‘Favorite’ listing was read on the issuer’s site; a 2019 Star result naming it a favorite was seen only in a search snippet)¹²

• Employs ‘over 45 people’ (BBB lists 13; Indeed shows 11 to 50; the AZDA applicator list has 48 names)⁷

• Angie’s List Super Service Award winner 2010-2020 (the company’s Angi profile text says 2010-2013)⁷

• Member of the Arizona Pest Professional Organization (AZPPO) and the National Pest Management Association (not verified on the issuers’ sites)⁷

• Owner is a past chairman of the Structural Pest Control Commission of Arizona and received a 2001 National Leadership Award from the National Pest Control Association⁷

• Authorized Sentricon Termite Colony Elimination System operator⁷

• ‘Veteran Operated’ (operations manager Josh Tennenbaum served four years in the Marines)¹²

• ‘Million Dollar Roach Contest’ (2000) and cockroach contests in the 1990s⁷

• Commercial work: ‘We Guarantee Our Work!’³⁵

• Service area: Tucson, Green Valley, Oro Valley, Saddlebrooke, Vail, Corona De Tucson and Marana (southern Arizona only)¹²

Mentions

• PCT Online · Award · August 25, 2022 · Positive toneRead

  Arizona Pest Control Named a Nextdoor 'Neighborhood Favorite'

  Trade press reports the company was named to Nextdoor’s 2022 Neighborhood Favorites, based on neighbor recommendations.

  “Arizona Pest Control been named to Nextdoor’s 6th annual Neighborhood Favorites, an awards program recognizing local businesses committed to helping their neighborhoods thrive.”

• PCT Online · Trade press · January 25, 2021 · Neutral toneRead

  Cross-Country PMP Conversations with Court: Episode 10 — Bruce Tennenbaum

  Video interview with the company president during a sponsored industry RV tour.

  “As part of his cross-country RV tour, Court Parker stopped at Arizona Pest Control, Tucson, Ariz., to catch up with Bruce Tennenbaum, the company's president.”

• Arizona Daily Star · Award · September 15, 2026 · Positive toneRead

  2026 Readers' Choice Winners & Favorites

  Named a ‘Favorite’ (finalist) in the Best Pest Control Company category; the winner was Rigo Pest Prevention.

  “Best Pest Control Company WINNER Rigo Pest Prevention FAVORITE Arizona Pest Control”

• Arizona Daily Star · News · October 20, 2024 · Positive toneRead

  Giving back in Southern Arizona

  Business-news brief on a $30,000 donation to Tucson school sports and education programs, over $100,000 since 2022.

  “Arizona Pest Control recently donated $30,000 to support sports and education programs in Tucson.”

• Arizona Daily Star (letter to the editor) · News · July 5, 2020 · Positive toneRead

  Letter: A caring company

  A customer praises the termite inspector’s COVID-19 precautions for an immune-compromised household.

  “Here's a shout-out to Arizona Pest Control. In scheduling our annual termite inspection, I asked if their representative could wear a mask”

• Arizona Daily Star · News · March 9, 2006 · Neutral toneRead

  Killer bees in city early — blame the drought

  Quotes the company’s then-president on Africanized bee activity; shows the company’s long Tucson presence and its earlier leadership.

  “Tom Martin, president of Arizona Pest Control Co., said his company's officials have actually seen colonies full of dead bees out in the desert this winter”

Reddit hasn’t been searched for this company yet.

1 location on file in Arizona (1).

Overall confidence in this score: Medium, 6 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 2,533 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 17 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Arizona Corporation Commission business registry not read (image CAPTCHA); the operating legal entity is unconfirmed. OpenCorporates switched to a reCAPTCHA after one load. Arizona Secretary of State trade-name search not tried.
• Yelp blocked (403). The only Yelp figure seen (3.8 from 136) is a widget on the company website; not scored.
• Google Maps: logged-out limited view showed only 5 reviews and no sort control, so lowest-rated reviews could not be sampled; negative Google coverage is thin.
• Indeed reviews tab and glassdoor.com blocked (Cloudflare); figures come from the Indeed overview page and the Glassdoor Singapore location page. Employee reviews total 14 (< 20), so Workplace is not scored.
• No Thumbtack, HomeAdvisor or Trustpilot profile found. Nextdoor pages are not public.
• Reddit: the one r/Tucson thread found (o4m5ux, about pest control without contracts) showed a “Prove your humanity” page; no Reddit mention of this company was confirmed.
• Service agreement not published. The company’s BBB replies cite a signed service agreement whose renewal, cancellation-channel, fee and dispute terms are unknown (Alamo ruling).
• Arizona AG: complaints are confidential; azag.gov site search does not return known cases, so it cannot show absence. No AG action found by web search.
• Arizona courts (Public Access) need verification words; OSHA establishment search shows a human check. Neither was searched. EPA Region 9 FIFRA dockets not searched.
• Insurance/bond not shown on AZDA public pages.

Open questions

• Operating legal entity unconfirmed (ACC registry behind an image CAPTCHA): BBB says sole proprietorship, while CourtListener creditor lists show “...CONTROL MANAGEMENT INC DBA. ARIZONA PEST CONTROL 1127 N ROOK AVE”.
• Yelp (tucson-3, 3.8/136 per the company widget) cannot be read; unscored unless the page itself is captured.
• Arizona court records (Public Access), ADOSH and EPA Region 9 not searched (human checks); no legal item found by search.