Bills Pest Termite Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

One BBB file (Phoenix HQ, 24820 N 16th Ave Ste 130) covers the HQ and corporate-owned locations; its only other ‘branch’ is a Phoenix PO box. The company operates only in Arizona, so the file is Arizona-scoped. No pattern-of-complaints alert shown. The single complaint shows a business response (Answered). A BBB search near Mesa returned only these two Phoenix entries.

Scored: Complaint record

Complaint themes

• Billing reminders for an optional termite-warranty renewal read as an overdue balance (one complaint, 08/25/2025, answered)

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found. Searches for door-to-door, summer sales, ‘knocked’, ‘came to my door’ and sales-rep reports (bills-pest-termite-control-d2d, -d2d2, -hiring) returned nothing about this company; no sales-rep job postings or recruiting pages were found, and none of the BBB complaints or reviews read mention a rep at the door. The company’s own site sells through inbound calls (602-308-4510), a 24/7 text line, web quote forms and free evaluations (‘Request a Free Evaluation or Quote’). Absence of evidence is not proof, so the status stays ‘unknown’.

Contract terms and pricing

• Company-published plan: a $75-per-month termite protection program with monthly termite inspections and a free monthly exterior pest-control (power spray) service, priced at $900 per year.⁶

  “Our $75 monthly program represents an investment of just $900 per year”

• Company states its $75/month termite protection program (monthly termite inspections plus free monthly exterior pest control) has no long-term contract and no hidden fees, and can be canceled at any time with 30 days’ notice. The statement is on that program’s page only; the company publishes no terms for a standalone general pest-control plan. The page does not say how notice must be given (phone, writing or online).⁶

  “Cancel anytime with just 30 days’ notice. No long-term contracts or hidden fees”

• Company states the program’s termite warranty is renewable and transferable, covers the property ‘for as long as you maintain active service’, includes re-treatment at no extra cost if termites return, and can qualify for 10+ years of coverage.⁶

  “Qualify for a 10+ year renewable warranty.”

• Company BBB reply (08/25/2025): its $177 termite-warranty renewal is optional; the reminders sent to a customer who began service in April 2020 and renewed his warranty two years later were for ‘an optional continuing termite warranty’, not a balance due. The company says it removed him from notifications and canceled the service agreement, and is reviewing its reminder wording.⁷

  “The $177 amount referenced in our text and email notifications was not a bill for past services, but rather the renewal cost for an optional continuing termite warranty.”

• Company states warranty availability, coverage and renewal terms vary by pest and service program and are explained before service begins; no written service agreement, terms of service or cancellation policy is published on billstermiteco.com (the page sitemap lists only a privacy policy).^{4, 8}

  “Warranty availability, coverage and renewal terms vary by pest and service program. Applicable terms are explained before service begins.”

• Third-party financing for qualifying customers. The company’s pages conflict on the promotional term: 0% interest for up to 60 months (About page) vs up to 24 months (Contact page).^{4, 9}

  “promotional plans offering 0% interest for up to 60 months”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB Mountain West & Pacific Southwest (Phoenix, Arizona file) · Complaint summaryScored: Complaint record

  1 complaint in the last 3 years, 0 in the last 12 months. The one complaint (08/25/2025, Service or Repair Issues, status Answered) concerned repeated texts and emails about a $177 ‘overdue balance’; the company replied the same day that it was the optional renewal cost of a termite warranty, removed the customer from notifications and canceled the agreement.⁷

• October 27, 2026 · Arizona Department of Agriculture, Pest Management Division · Complaint summaryN/A

  The company record’s ‘See List of Complaint(s)’ panel (all adjudicated complaints in the last 3 years) returned no records for business license 5468. The adjudicated-complaint search (records go back 5 years; complaints under investigation are not shown) also returned no records for license number 5468 or for the respondent name ‘TROTT’.^{23, 24, 25}

• October 27, 2026 · Arizona Attorney General · Complaint summaryN/A

  The Arizona Attorney General’s site search for “Bill’s Pest” returned no results, and web searches for AG actions, settlements, consent orders and class actions (bills-pest-termite-control-ag, -lawsuit, -complaint) found nothing about this company. AG complaint records are confidential in Arizona.²⁶

• October 27, 2026 · Federal and state courts (CourtListener) · Complaint summaryN/A

  CourtListener returned no opinions for “Bill’s Pest & Termite” and no RECAP (federal docket) results for “Bill’s Pest” Phoenix.^{27, 28}

• December 9, 2025 · Maricopa County Justice Courts (North Valley Justice Court), Arizona · LawsuitN/A

  Private small-claims case CC2025247556 in Maricopa County’s North Valley Justice Court, filed 10/15/2025 by an individual against a defendant named ‘Bill’s Pest Control’ (pro per). The defendant filed an answer and a counterclaim (10/31/2025); after a small-claims hearing on 12/9/2025 the case was dismissed with prejudice, with no judgment and no case documents on file. The record shows no address, license number or other identifier for the defendant, and the company’s registered names are BILL’S PEST & TERMITE, LLC and BILL’S PEST & TERMITE COMPANY, so the defendant could not be tied to this company. Not attributed to this company; not scored.²⁹

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Family-owned, three generations, serving Metropolitan Phoenix since 1992 (other company posts say ‘since 1996’).⁴

• More than 8,000 five-star reviews across online platforms (not verified; the two Google listings total about 3,800 reviews live).⁴

• BBB Accredited with an A+ rating (confirmed on BBB: accredited since 2/11/2009, A+).⁴

• Same-day service for most pest emergencies when customers call before noon; responses within one business hour during office hours.⁹

• Advertises pigeon netting, trapping and solar-panel screening in Las Vegas (a Nevada service page; it says ‘Las Vegas, AZ’ in places and lists the Phoenix phone number). No Nevada office, Google listing or Nevada license was found, so Nevada is not a location.³⁷

Mentions

• Arizona Charged (azcharged.com) · Directory · October 21, 2026 · Positive toneRead

  Best Pest Control Companies in Phoenix (2026): 9 Picks

  Listicle (published June 2, 2026, updated October 21, 2026) naming Bill’s as one of two picks for termite work in Phoenix, described as a family-owned north Phoenix company; the site says no company paid to be listed.

  “For termites, Bill’s Pest & Termite Control and Budget Brothers Termite & Pest”

• Phoenix New Times · News · December 26, 2025 · Neutral toneRead

  What to know about Arizona termite treatment and prevention

  Explainer on Valley termites that cites Bill’s Pest and Termite as a source on how common infestations are.

  “And the folks at Bill’s Pest and Termite note that nearly one in every three houses has or will have a termite infestation.”

• The Arizona Republic (azcentral.com) · News · June 16, 2025 · Neutral toneRead

  What are these beetles in my house? Most common Arizona beetles

  Consumer article that cites Bill’s Pest and Termite as the source on carpet beetles in Arizona.

  “According to Bill's Pest and Termite, an exterminator company in Phoenix, carpet beetles are among the most widespread beetle species in Arizona”

• The Arizona Republic (azcentral.com) · News · July 18, 2024 · Neutral toneRead

  Arizona monsoon can attract mosquitos to your yard

  Monsoon-season mosquito article that quotes or cites Bill’s Pest and Termite Control on standing water.

  “Bill's Pest and Termite Control. Because monsoon season brings extra water to the Valley, there is more potential for standing water”

• Reddit r/phoenix · Reddit · Date not shown · Mixed toneRead

  Any recommendations for pest control? (r/phoenix)

  A commenter who used ‘Bill’s Pest Control’ in Phoenix praises the technicians but raises a problem with setting up appointments (the snippet is cut off). Old thread (id 3ayi1l, about 2015); the snippet gives no detail tying ‘Bill’s Pest Control’ to this company, so the entity is not confirmed.

  “I've used Bill's Pest Control, the people that have come out are great and seem to know their stuff. That said setting up appointments can”

Reddit hasn’t been searched for this company yet.

2 locations on file in Arizona (2).

Overall confidence in this score: High, 8 of 11 points.

Where it fell short of full marks:

• 3,712 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 18 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Both were confirmed live and against the AZDA record. The company site lists no office in any other covered state. Its Las Vegas pigeon-control page is a service page with no Nevada office; Nevada licensing was not looked up.
• Google: the signed-out Maps view shows only five ‘most relevant’ reviews (all 5-star) and no sort menu, so low-rated Google reviews could not be read; no Google review themes recorded.
• Yelp business page and Trustpilot (www and uk) returned 403; their figures come from search snippets only and are not scored.
• Glassdoor returned a ‘Humans only’ block; only the search-snippet count (1 review) is recorded. No RepVue or Comparably profile found.
• No Angi, HomeAdvisor, Thumbtack or Nextdoor review profile found by search (bills-pest-termite-control-angi, -angi3, -homeadvisor, -nextdoor). Porch and GuildQuality list the company without reviews (search snippets only, not opened).
• No written service agreement, terms of service or cancellation policy is published on billstermiteco.com; renewal mechanics of the monthly plan, the cancellation channel and any arbitration clause are unknown. The general pest-control recurring plan’s terms are not published at all.
• Arizona Corporation Commission Business Search (image CAPTCHA) not used; entity status read from OpenCorporates (secondary). Past revocations or reinstatements, if any, not checked.
• Arizona AG complaint data is confidential by policy; AG press-release site search found nothing.
• Maricopa County Superior Court and the statewide Arizona court search (verification words) not searched. One North Valley Justice Court small-claims case against ‘Bill’s Pest Control’ was found by web search; identity not confirmed.
• OSHA/ADOSH establishment search not run.
• AZDA adjudicated-complaint name search for “BILL’S PEST” did not finish loading (capture shows ‘Procesing....’); the license-number search (5468) and the company panel both returned no records.
• Founding year conflicts across sources (1992 company site; 1996 company social posts; 1976 BBB ‘Business Started’; 1997 AZDA license issue date); the company’s About page year is used.
• Reddit thread and two azcentral articles could not be opened (human-verification check / subscriber gate); they rest on search snippets.
• Entity note: ‘Bill’s Home Service Company Pest & Termite Control’ (Green Valley, southern Arizona) and Bill’s Pest Control businesses in Houston Texas, North Bend Oregon and elsewhere are different companies and were excluded.
• Searches used: 38 of 40 (files bills-pest-termite-control-1/-2/-3; two queries in file 1/2 were never run: -acquired, -court).
• licensing/registry for Nevada.
• The AZDA hash-driven searches (PCBusSearch, ComplaintSearch, Co_detail #complaints) do not execute on a plain re-read. The Co_detail record itself was re-read live (5468 Active, issued 10/10/1997, QP Trott categories 1/2A/7 to 05/31/2028, Mesa branch No. 2 Active to 05/31/2027, 34 applicators, 5 without a CA number). OpenCorporates (ACC copy) and the Maryvale page did not load on re-read; their earlier captures stand.

Open questions

• Standalone pest-plan terms are unpublished.
• Las Vegas pigeon-control page advertises Nevada service; Nevada licensing not looked up.