Termio Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Arizona: single BBB file for Termio LLC at 1525 W University Dr Ste 108, Tempe (BBB Mountain West & Pacific Southwest). No separate Termio BBB file for the former Texas branches was found. All 6 complaints shown carry a business response (3 marked Resolved, 3 Answered), so 0 unanswered. No pattern-of-complaints alert on the profile. The count of complaints closed in the last 12 months is not shown as such; BBB shows 1 complaint in the last 12 months.

Scored: Complaint record, Sales and contract fairness (−1)

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence was found: no summer or D2D sales job posts, recruiting pages, solicitor permits or reviews describing reps at the door. Sales evidence points to inside (phone) sales plus direct mail to new homeowners. Left “unknown” (absence of evidence is not proof of no D2D).

• “Inside Sales Representative $57,563 per year 11 salaries reported”

  indeed.com · retrieved October 27, 2026¹¹

• “Excellent Place to Learn Sales Inside Sales Representative Tempe, AZ”

  indeed.com · retrieved October 27, 2026¹²

• “Termio learned through public records that we recently purchased a new home.”

  bbb.org · retrieved October 27, 2026¹³

• “How Did You Hear About Us? Select One Google Social Media Referral Saw Trucks Mailer Other”

  web.archive.org · retrieved October 27, 2026¹⁴

Contract terms and pricing

• Standard residential plan (Termio Essentials Plan): quarterly exterior service, interior as needed, free re-treatments between visits; starting at $49/month after a $155 initial service. No minimum term, renewal, cancellation or arbitration terms are stated on the page.¹⁵

  “Starting at: $49/mo* *Initial service of $155 to get started.”

• 2024 plan line-up (Arizona and Texas): Termio Essentials from $49/month; Termio Preferred from $59/month (pest plus termite-infestation correction); a third tier from $89/month adding a termite baiting system. Money-back guarantee: re-service between treatments at no cost.¹⁶

  “Termio Preferred Plan STARTING AT $59 /month Protect your home from common pests PLUS get coverage to correct termite infestations.”

• Termite warranty: annual termite inspection, guaranteed re-treatment coverage, termite damage not covered, no deductibles; renewable and transferable; company contacts the customer before expiry to discuss renewal.¹⁰

  “Our plan includes an annual termite inspection, guaranteed re-treatment coverage (termite damage is not covered), and no deductibles.”

• Company states the termite warranty does not renew automatically: at year end, if the homeowner does not renew, nothing is owed and the account closes.¹³

  “When the year ends, if the homeowner chooses not to renew, they owe nothing to us, and the account automatically closes, ending their coverage.”

• Company states termite-warranty renewal is optional every year; a renewal invoice is an optional bill, voided when the customer declines.¹³

  “None of our customers are obligated to renew their warranty as it is 100% optional every year.”

• Company states it gives free one-year termite warranties to select new homeowners (and lets customers transfer or gift them), with paid renewal optional afterwards.¹³

  “At Termio Pest Control, we offer free termite warranties to select groups of new homeowners as a complimentary service.”

• Cancellation channel: in an 10/29/2025 BBB reply the company invited the customer to contact it “directly” to cancel a termite protection plan; BBB redacted the contact details, so the channel (phone, email or both) is not visible.¹³

  “If you would like to cancel that service as well, wed be happy to assist.”

• Customer-reported termite warranty price of about $110–$120 per year (customer since 2018).¹⁷

  “We have a yearly warranty with you that I believe is 110 or $120 per year.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · Arizona (BBB Mountain West & Pacific Southwest) · Complaint summaryScored: Complaint record

  BBB Tempe file (A+, accredited since 2018): 6 complaints in the last 3 years, 1 in the last 12 months, all with a business response (3 Resolved, 3 Answered). Themes: termite-warranty letters described as misleading (4: three about ‘transferring’ a prior owner’s warranty, one about a warranty ‘expiring’ followed by a renewal invoice), missed warranty inspections (1), and an alleged sales misstatement about bee removal and price (1). No BBB alert.¹³

• February 1, 2022 · Arizona Department of Agriculture, Office of Pest Management · EnforcementN/A

  One adjudicated complaint against business license 9745 (TERMIO LLC): complaint no. 100994, adjudicated 02/01/2022. The “View Order (pdf)” column is blank and no order link is shown, so the allegation, outcome and any penalty are unknown. No other adjudicated complaints in AZDA’s 5-year search; none for Responsible license 8759 in the last 3 years. Recorded only; not scored (no penalty, settlement or order shown).^{27, 28, 29}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accreditation (A+), BBB Mountain West & Pacific Southwest, 2018–present³

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• 9,250+ homes protected.³⁶

• Locally owned and family-operated, eliminating pests in the Phoenix area since 2017.³⁶

• Same-day service if you call before 2:00 pm Mon–Fri.³⁶

• Rated 4.9 of 5 stars from 3,683 reviews, next to the line “Rated 4.9 on Google Reviews” (June 2026 site). The page does not say the 3,683 are all Google reviews.³⁶

• Offices listed on the 2026 site: Queen Creek (18625 S 187th Pl Suite B104) and Tempe (1525 W University Dr Suite 108), both (602) 900-0807.¹⁴

• Former Texas footprint (outside this record’s locations): the 2024 site listed Dallas, Texas and Houston, Texas service-area pages and served “Arizona and Texas”; LinkedIn lists a Dallas office at 8951 Cypress Waters Blvd Suite 160.^{37, 38}

• Free re-service between scheduled treatments; money-back guarantee (2024 site).¹⁶

Mentions

Reddit hasn’t been searched for this company yet.

2 locations on file in Arizona (2).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• 3,854 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 19 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Arizona Corporation Commission entity record not read: the ACC business search requires an image CAPTCHA, and OpenCorporates showed a browser check. Legal name TERMIO LLC is from the AZDA license record and BBB; entity status (active/merged/dissolved after the CERTUS deal) not verified.
• AZDA complaint 100994 (adjudicated 02/01/2022): no order PDF is linked, so the allegation, outcome and any penalty are unknown. Older or open complaints would need an Arizona public-records request (not sent).
• Queen Creek office (18625 S 187th Pl Ste B104): not shown as a registered OPM branch office on Termio LLC 9745 or Responsible 8759; not deducted (no confirmed problem).
• Termio LLC business license 9745 shows Expired (05/31/2026). Not treated as an expired-license problem because the Tempe office is a registered, Active branch (no. 3) of Responsible Pest and Scorpion Control license 8759 after the CERTUS acquisition.
• Insurance and bond: not shown on AZDA public pages.
• Arizona AG: complaints are confidential by policy; a site:azag.gov search found no Termio press release or action.
• Arizona courts: the statewide Public Access search needs verification words (CAPTCHA); not searched. Web searches for Termio lawsuits, settlements, class actions and AG actions found nothing.
• Workplace safety: OSHA establishment search shows a human-verification page to agents; not searched.
• Yelp blocked (403); Yelp figures (3.0, 34 reviews) are from the Yahoo Local mirror and search snippets only, recorded for context and not scored.
• Glassdoor blocked (403); 8 reviews per search snippet, rating not seen; not scored.
• mypmp.net article on the CERTUS deal returned 403 (human-verification check); cited via PMP’s LinkedIn post and PCT instead.
• Facebook business page (facebook.com/Termiopest) shows “This content isn’t available right now”; no Facebook recommendation figure.
• No Angi, HomeAdvisor, Thumbtack, Trustpilot (termiopest.com review page returns not found) or Nextdoor profile found; RepVue and Comparably not found.
• Reddit: no Termio threads found via search.
• Google listings show a limited, unsorted view; no negative Google review was visible, so the Google excerpts are positive-only.
• Contract terms for the standard quarterly pest plan (minimum term, auto-renewal, cancellation method and fee, arbitration) are not published on the archived Termio site or found elsewhere. The current Responsible Pest Control terms page covers website use only. Termite-warranty renewal is described in company BBB replies (optional, account closes).
• Post-acquisition branding: Google listings still say Termio, but termiopest.com redirects to Responsible Pest & Scorpion Control; whether the Termio brand will be retired is not stated.
• Texas: Termio’s former Dallas and Houston branches belong to Barefoot Mosquito & Pest Control since January 2024; no Texas location is in this record, so Texas licensing and registry were not researched beyond a TDA enforcement lookup (0 rows for “Termio”).
• The Co_detail pages for 9745 (Expired) and 8759 (Tempe branch no. 3 Active to 05/31/2027) and both complaint lists were re-read live.
• No live evidence that it closed: on October 28, 2026 the Google listing was open (hours shown), linked termiopest.com, showed owner responses edited about 3 months earlier and the brand’s owner post from 18 hours earlier. It has never been shown as a registered OPM branch office (no history is available on AZDA pages), so the expired 9745 license is not evidence that this office closed.
• Brand consolidation: termiopest.com now redirects to Responsible Pest & Scorpion Control and the Tempe office is a branch on Responsible’s license.

Open questions

• Setting false would remove the -1.5 undisclosed-terms deduction.
• Queen Creek office is not a registered OPM branch on Termio LLC 9745 or Responsible 8759; whether it is a branch office, a satellite or a service point is not shown. Recorded as a gap, not deducted.
• Termio brand may be folded into Responsible Pest & Scorpion Control (website redirect, Tempe office on Responsible’s license).