Patriot Pest & Termite Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• Google, Prescott, Arizona · about 2 months before Oct 28, 2026

  “Excellent service! I really appreciated that they were able to schedule a pest control visit at the home I was selling on short notice.”

  Name not shownRead on Google

• Google, Prescott, Arizona · about 3 months before Oct 28, 2026

  “Ryan from Patriot Pest Control did a fantastic job. He explained everything in detail and answered all of our questions thoroughly.”

  HSBRead on Google

• Google, Prescott, Arizona · about 3 months before Oct 28, 2026

  “Great customer service. They were contacted and provided service in more than a reasonable time frame. I received the report the same day”

  Gary D.Read on Google

• Google, Prescott, Arizona · about 4 months before Oct 28, 2026

  “Tony did a great job treating my new home and was extremely helpful throughout the process.”

  Sherl J.Read on Google

• Google, Prescott, Arizona · about 2 months before Oct 28, 2026

  “Josh showed up at the correct time, answered a few questions I had, then proceeded with the job. He was careful around my organic garden which I really appreciate. He made a correction in the billing amount which I was quoted over the”

  Richard C.Read on Google

  Google truncates the review at this point (“… More” in the logged-out view); the rest is not visible.

• Facebook, company page · April 27 (2026)

  “Great service. Chris Graves was a pleasure to work with. While you hope to never need pest control services again, we would definitely use Patriot.”

  Gus P.Read on Facebook

• Trustindex, Prescott, Arizona · 2026.10.24

  “Tanner H was great! He was very thorough! He acted as if it WAS his house!”

  Kriste M.Read on Trustindex

Profile scope: One BBB file (BBB, Mountain West & Pacific Southwest, Prescott address) covering the whole company, which has a single Prescott office.

Scored: Complaint record

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence was found: no summer-sales or door-to-door recruiting (the careers page asks for a resume and ‘Tell us about yourself’, with no sales roles named), no solicitor permit, and none of the reviews read (Google, Facebook, Trustindex mirror) describe a rep at the door. The parent’s other Arizona brands are recorded as ‘unknown’ (ACTION) and ‘partial’, founder-only in 2015 (Urban Desert). Left ‘unknown’ rather than ‘no’ because absence of evidence is not proof.

• “GET INSTANT ESTIMATE!”

  patriotpestprescott.com · retrieved October 28, 2026⁶

  Header link to an online ‘instant estimate’ (a SmarterLaunch proposal page); with the phone and contact form this is inbound, quote-led selling.

• “Proposal delivery and follow-up”

  patriotpestprescott.com · retrieved October 28, 2026¹⁴

  The SMS program sends proposals and follow-ups to people who opt in.

• “We roll our sleeves up and get down and dirty with pest inspections to advise the best pest control strategy tailored specifically to your needs.”

  patriotpestprescott.com · retrieved October 28, 2026¹⁵

  Sales start from a customer-requested inspection (contact form and phone).

Contract terms and pricing

• Residential plans: an initial interior and exterior inspection, then ongoing preventative treatments; the company calls the bi-monthly plan its best plan and says it comes with a ‘100% warranty’. No term length, renewal, cancellation or fee is stated.¹⁶

  “The best plan for the success of your home is our Bi-monthly plan. With your bi-monthly plan we take the pain out of the process and you get a 100% warranty.”

• Home page advertises ‘1 Low Monthly Payment’ (billing format; no term stated).⁶

  “1 Low Monthly Payment”

• Company blog (May 31, 2022) gives general industry price ranges, not its own price list: one-time service ‘between $100 and $600’; ongoing plans monthly, bimonthly or every 6 months.¹⁷

  “The average cost for a one-time pest control service can be anywhere between $100 and $600.”

• No service agreement or terms are published. The pages read (home, about, residential, contact, careers, Sedona service area, a pricing blog post, SMS terms) give no minimum term, auto-renewal, cancellation method or fee, or arbitration clause. The only published terms are SMS terms (opt-out by replying STOP), which cover text messages, not the service contract.¹⁴

  “You may opt out of receiving SMS messages at any time by replying STOP to any message.”

• The 2022 AZDA order required that, if pretreatment final grades were not completed during probation, the company ‘extend the termite warranty’ on those accounts for one more year, which shows that new-construction termite treatments carry a warranty. Its terms are not published.¹⁸

  “the company shall extend the termite warranty on each of those outstanding accounts for one additional year”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB, Mountain West & Pacific Southwest · Complaint summaryScored: Complaint record

  BBB file (opened 3/2/2004, not accredited, A+) shows 0 complaints and 0 customer reviews. See bbb.²⁵

• October 28, 2026 · Arizona Attorney General · Complaint summaryN/A

  No AG action found. AG consumer complaints are confidential. The azag.gov site search for “Patriot Pest” returned no results, but that search has missed known AG cases for other companies, so it does not prove absence.³⁰

• March 5, 2025 · Arizona Department of Agriculture, Pest Management Division (Office of Pest Management) · EnforcementScored: Licensing and compliance (−0.5)

  Citation and order, case 101185 (adjudicated 03/05/2025). An AZDA inspector found that at 11 new-construction termite treatment sites in Prescott Valley (January to July 2024) Patriot applicators mixed Bora-care at a 13% solution, not the label’s 23% for preventative treatment; the owner/QP admitted the wrong dilution. The company also filed 219 of 291 termite action report forms (TARFs) more than 30 days late (April 2023 to October 2024). Violations: pesticide misuse by QP Kevin DeWitt, qualified applicator Shane Powell and one certified applicator (#1-3), and late TARFs by the business (#4). Order: the business (BL 9734) serves a 3-month probation (April 1 to July 1, 2025) with a TARF audit and weekly reporting, with no monetary penalty on the business; each of the three individuals pays a $400 civil penalty ($1,200 case total). The order became final if no hearing was requested within 30 days; none is shown.^{27, 28, 29}

• February 1, 2022 · Arizona Department of Agriculture, Pest Management Division (Office of Pest Management) · EnforcementScored: Licensing and compliance (−0.5)

  Citation and order, case 100978 (adjudicated 02/01/2022), after an April 2021 office records inspection. Of 71 termite pretreatments done 3/2019 to 4/2020, the company completed 26 final-grade treatments more than 12 months after pretreatment, and did not file TARFs for 45 final grades completed on time. Order: the business (BL 9734) is issued a Warning, serves a 6-month probation from March 1, 2022 (monthly TARF audits, daily pre-reporting and weekly post-reporting of final grades), and must pay a $1,000 civil penalty ‘stayed conditional on successful completion of probation’. If required final grades were not completed during probation, the company had to extend the termite warranty on those accounts by one year; otherwise the stay on the $1,000 penalty would be lifted. The record does not show whether probation was completed or the stay lifted. (The order’s post-reporting header cites ‘#100989’, apparently a typo for 100978.)^{18, 28, 29}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

No employee reviews on file.

Awards and certifications

• Nextdoor Neighborhood Favorite, Nextdoor, 2021, 2022, 2023, 2025³³

  Source shown; issuer check not recorded

  Shown on Nextdoor’s own business page. Nextdoor has two pages for the business (this one and ...-prescott-az-5); the second shows no award.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• ‘Prescott’s #1 choice for pest control service’; ‘Award-Winning Service’⁶

• Serving Arizona since 1976⁶

• ‘Locally owned and operated’ and ‘a local family-owned business’ (website text, still live after the October 2025 AXN acquisition)^{34, 35}

  Since October 2025 the business is part of AXN Growth Partners, a Shore Capital-backed platform (ownership). Recorded as a claim; it concerns ownership, not contract terms, so it is not a sales and contract fairness claim contradiction.

• Bi-monthly plan comes with a ‘100% warranty’¹⁶

• Google listing attribute: ‘Identifies as women-owned’⁴

• Eco-friendly, child-safe and pet-safe methods⁶

• Employees are background-checked and licensed with the State of Arizona³⁴

Mentions

Reddit hasn’t been searched for this company yet.

1 location on file in Arizona (1).

Overall confidence in this score: Medium, 5 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 2,039 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 16 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• No license, office or listing in any other covered state was found.
• Arizona Corporation Commission business registry not read. OpenCorporates returned a reCAPTCHA page to an automated browser and to a plain request; not evaded. The operating legal entity is unconfirmed. Arizona Secretary of State trade-name search not tried.
• Yelp business page blocked (403). Only a search-snippet count (40 reviews, no rating) was seen; not scored.
• Google Maps: the logged-out limited view loads only 5 reviews with no star icons in the text and no sort control, so negative Google reviews could not be sampled; negative-review coverage is thin (the Trustindex mirror shows 6 one-star and 2 two-star reviews of 2,152).
• Employee reviews: Indeed company page (indeed.com/cmp/Patriot-Pest-&-Termite-Control) returned a Cloudflare 403 and Glassdoor returned 403 (“Humans only”); no employee rating was read. RepVue not found. Workplace has no inputs.
• No Angi, HomeAdvisor, Thumbtack, Porch or Trustpilot profile found. Nextdoor recommendation counts are not shown on its public pages.
• Service agreement and terms not published; minimum term, renewal, cancellation method and fee, and arbitration are unknown. No BBB complaints or replies exist to fill them.
• Arizona AG: complaints are confidential; azag.gov site search returned nothing but is not reliable evidence of absence.
• Courts: Arizona Public Access (verification words) and CourtListener (“Let’s confirm you are human”) could not be searched; no court record was checked directly. OSHA establishment search not searched. EPA Region 9 FIFRA dockets not searched.
• AZDA case 100978 (2022): whether the 6-month probation was completed and the stayed $1,000 penalty lifted or not is not shown on the public record; a public-records request to AZDA would be needed (not sent).
• Insurance/bond not shown on AZDA public pages.
• License record lists a second website (www.patriotpestcontrolaz.com) that was not loaded.
• The SMS-terms page failed twice (socket error) and the WDFX press release did not load; earlier captures stand. The license-listed domain www.patriotpestcontrolaz.com timed out, so whether it advertises a license number is unknown; the live site patriotpestprescott.com (home, about, careers) shows no license number.

Open questions

• AZDA case 100978: the $1,000 civil penalty was ordered but stayed on successful completion of the 6-month probation. Whether probation was completed (stay never lifted) is not on the public record. The alternative reading leaves it record-only (+0.5 on licensing and compliance).
• Operating legal entity after the October 2025 AXN deal is unconfirmed (Arizona Corporation Commission behind an image CAPTCHA).
• Yelp: only a search-snippet count (40) exists; not re-checkable and not scored.