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Truly Nolen Pest & Termite Control vs. Plunkett's Pest Control

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Editor · Research and verification: Handshake Research Desk

Truly Nolen Pest & Termite Control ranks #12 of 164 and Plunkett's Pest Control ranks #35 of 164 in the West, with Handshake Scores of 8.6 and 8.2 out of 10. Both have locations on file in California, New Mexico and Texas. Truly Nolen Pest & Termite Control also has locations in Arizona, Nevada and Utah, and Plunkett's Pest Control in Arkansas, Iowa, Kansas, Minnesota, Missouri, Nebraska and North Dakota.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

#12 of 164 in the West

Truly Nolen Pest & Termite Control8.6/10

Handshake Score. #12 of 164 in the West

#35 of 164 in the West

Plunkett's Pest Control8.2/10

Handshake Score · Provisional. #35 of 164 in the West

Truly Nolen Pest & Termite Control and Plunkett's Pest Control at a glance
Truly Nolen Pest & Termite ControlPlunkett's Pest Control
Rank#12 of 164 in the West#35 of 164 in the West
ConfidenceMediumLow
Provisional scoreNoYes
Door-to-door salesPartial9, 10, 11N/A5, 4
OwnershipIndependent4, 5, 6, 7, +1Independent3, 4
HeadquartersTucson, Arizona3Fridley, Minnesota2
States on fileArizona, California, Nevada, New Mexico, Texas and Utah41 locationsArkansas, California, Iowa, Kansas, Minnesota, Missouri, Nebraska, New Mexico, North Dakota and Texas26 locations
Record verifiedOctober 27, 2026October 27, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: Truly Nolen Pest & Termite Control and Plunkett's Pest Control
Truly Nolen Pest & Termite ControlPlunkett's Pest Control
Customer satisfaction 35%9.09.2
Plunkett's Pest Control scores higher on customer satisfaction (9.2 vs. 9.0).
Complaint record 10%10.010.0
Tied on complaint record (10.0 each).
Sales and contract fairness 15%N/A8.5
Plunkett's Pest Control scores 8.5 on sales and contract fairness; Truly Nolen Pest & Termite Control isn’t scored on it.
Licensing and compliance 15%9.010.0
Plunkett's Pest Control scores higher on licensing and compliance (10.0 vs. 9.0).
Legal and regulatory record 15%10.010.0
Tied on legal and regulatory record (10.0 each).
Handshake Score8.6/108.2/10
Truly Nolen Pest & Termite Control has the higher Handshake Score (8.6 vs. 8.2).

Truly Nolen Pest & Termite Control had no usable inputs for sales and contract fairness, so that factor was left out of its score and its remaining weights were scaled up to 100%.

Workplace

We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).

Workplace scores: Truly Nolen Pest & Termite Control and Plunkett's Pest Control
Truly Nolen Pest & Termite ControlPlunkett's Pest Control
Workplace score6.5N/A
Truly Nolen Pest & Termite Control has a workplace score of 6.5; Plunkett's Pest Control isn’t rated.

Review platforms

Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: Truly Nolen Pest & Termite Control and Plunkett's Pest Control
Truly Nolen Pest & Termite ControlPlunkett's Pest Control
Google listings in the West3526
Google reviews16,2094,165
Google average4.84.8

Truly Nolen Pest & Termite Control 43 review profiles

Review profiles recorded for Truly Nolen Pest & Termite Control
Platform and scopeRatingReviewsSource
GoogleSan Diego, California4.7/5658View
GooglePalm Desert, California4.8/5553View
GooglePerris / Moreno Valley, California4.8/5405View
GoogleOrange, California4.7/5312View
GoogleSan Marcos, California4.5/5182View
GoogleTemecula, California4.8/5152View
GoogleCorona, California4.8/589View
GoogleFort Worth, Texas4.8/5627View
GoogleEl Paso, Texas4.8/5519View
GoogleGalveston, Texas4.8/5361View
GoogleKeller, Texas4.7/5338View
GoogleSan Antonio, Texas4.6/5265View
GoogleLewisville, Texas4.5/5170View
GoogleAbilene, Texas4.7/549View
GoogleLubbock, Texas5.0/57View
GoogleAustin, Texas3.0/54View
GoogleTempe, Arizona4.9/51,807View
GoogleTucson, Arizona4.8/51,188View
GoogleChandler, Arizona4.8/51,093View
GoogleGreen Valley, Arizona4.9/5902View
GoogleTucson, Arizona4.8/5767View
GoogleTucson, Arizona4.9/5674View
GoogleSierra Vista, Arizona4.8/5645View
GooglePeoria, Arizona4.8/5554View
GooglePrescott Valley, Arizona4.6/5489View
GoogleLa Quinta, California4.8/5366View
GoogleYuma, Arizona4.8/5336View
GoogleTucson, Arizona4.9/5335View
GoogleLake Havasu City, Arizona4.8/5300View
GooglePhoenix, Arizona4.7/5277View
GoogleFlagstaff, Arizona4.5/537View
GoogleTucson, Arizona4.8/531View
GoogleAlbuquerque, New Mexico4.7/5550View
GoogleRio Rancho, New Mexico4.8/5364View
GoogleSanta Fe, New Mexico4.6/5358View
BBBcompany-wide1.0/56View
Trustpilotcompany-wide3.2/558View
HomeAdvisorTucson, Arizona—0View
GoogleLas Vegas, Nevada4.7/5284View
GoogleMidvale, Utah4.6/5114View
GoogleOgden, Utah4.3/5107View
GoogleSt. George, Utah—0View
Googlenational: all US Google listings of the Truly Nolen Pest & Termite Control brand, used only as the complaint base4.76/538,874see record

Plunkett's Pest Control 33 review profiles

Review profiles recorded for Plunkett's Pest Control
Platform and scopeRatingReviewsSource
GoogleFridley, Minnesota4.8/51,535View
GoogleEdina, Minnesota4.8/5419View
GoogleMankato, Minnesota4.8/5223View
GoogleMoorhead, Minnesota4.9/5213View
GoogleFergus Falls, Minnesota4.9/5142View
GoogleWorthington, Minnesota4.9/5102View
GoogleRochester, Minnesota4.9/530View
GoogleSpringdale, Arkansas4.8/561View
GoogleSan Francisco, California3.4/58View
GoogleCedar Rapids, Iowa4.9/5207View
GoogleEmporia, Kansas4.7/5107View
GoogleLiberal, Kansas4.8/599View
GoogleSalina, Kansas4.9/598View
GooglePittsburg, Kansas4.7/574View
GoogleWichita, Kansas4.7/572View
GoogleManhattan, Kansas4.7/555View
GoogleKansas City, Missouri4.9/528View
GoogleSt Joseph, Missouri5.0/521View
GoogleHillsboro, Missouri1.0/51View
GoogleLincoln, Nebraska4.8/5157View
GoogleNebraska4.5/517View
GoogleSanta Fe, New Mexico4.7/5136View
GoogleFarmington, New Mexico4.7/5135View
GoogleAlbuquerque, New Mexico4.9/5129View
GoogleBismarck, North Dakota4.6/570View
GoogleLubbock, Texas4.8/526View
BBBcompany-wide3.0/512View
YelpFridley, Minnesota—94View
OtherFridley, Minnesota4.78/51,362View
OtherFridley, Minnesota—171View
AngiSioux Falls, South Dakota——View
BBBFridley, Minnesota branch file——View
Googlenational: all US Google listings of the Plunkett’s Pest Control brand, used only as the complaint base4.79/56,635see record

Better Business Bureau

Truly Nolen Pest & Termite Control. Its company-wide BBB profile shows a B- grade and 29 complaints in the last three years.

Plunkett's Pest Control. Its company-wide BBB profile shows an A+ grade and 5 complaints in the last three years.

BBB records: Truly Nolen Pest & Termite Control and Plunkett's Pest Control
Truly Nolen Pest & Termite ControlPlunkett's Pest Control
BBB gradeB-3, 9, 59, 61, +10A+7, 41, 42
AccreditedNoYes, since 4/17/1985 (headquarters file); Fridley branch file 8/9/2019
Complaints, last 3 years29, company-wide5, company-wide
BBB customer reviews1.0/5 average from 6 reviews3.0/5 average from 12 reviews
Profile scopecompany-wide: the Tucson headquarters file covers headquarters and all corporate-owned locations (nationwide, incl. Florida). The Arizona Mesa (Phoenix BBB) and CA Perris files show the same totals and B- grade.company-wide headquarters file (Columbus, Ohio); includes corporate-owned locations in non-Western states, so not attributable to the West
RetrievedOctober 27, 2026November 2, 2026
Profiles

Contract terms

Terms as recorded from the linked sources.

Truly Nolen Pest & Termite Control 6 terms

  • Residential pest control is sold as quarterly ‘4 Seasons Pest Control’ or a one-time treatment.12

  • Online promotion refers to a ‘new service contract’ for Four Seasons Pest Control; contract length, renewal and cancellation terms are not published on the site.13

  • Satisfaction guarantee: full refund on the most recent service if not satisfied.12

  • Company statement (BBB reply, 2024): annual termite coverage lapses when the renewal is not paid (‘auto-canceled due to non-payment of the renewal’), and a ‘Retreat Only’ termite agreement covers re-treatment but not repairs. This describes renewal by payment, not automatic renewal.14

  • First-hand complaint (location not stated): the customer says the contract gave a right to cancel if the pest issue was not resolved, but after canceling by phone in Oct 2025 the account was sent to collections.9

  • Employment (not customer) agreements: the ‘RESOLVE’ program requires employees to arbitrate employment disputes (AAA). No customer arbitration clause was found.15

Plunkett's Pest Control 6 terms

  • Residential HomeGuard program: the initial service agreement is for 1 year and renews at the end of the year unless the customer cancels.6

  • HomeGuard advertised from $37/month (1,200-1,700 sq ft homes); payment by autopay, emailed link, portal, or annually in advance with a 3% discount.6

  • HomeGuard includes free call-backs between scheduled services.6

  • Company ‘Difference’ page says clients are not required to sign anything for interior service at a distance; estimates, service reports and receipts are sent electronically. (Wording dates from the COVID-era page; it sits beside the 1-year HomeGuard agreement.)4

  • Satisfaction guarantee quoted on the BBB profile: the company redoes service at no additional cost if a customer is not satisfied.7

  • HomeGuard FAQ: ‘Can I cancel my HomeGuard service?’ is answered that the plan renews annually and can be canceled any time after the first year with no penalties. This confirms the 12-month initial term and annual auto-renewal; it does not address canceling inside the first year.6

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Truly Nolen Pest & Termite Control 13 records (Arizona 1, Texas 9, New Mexico 1, California 2)

Licenses and registrations for Truly Nolen Pest & Termite Control
StateAuthority and typeNumberStatusExpiresSource
ArizonaArizona Department of Agriculture (Pest Management Division; record labeled Office of Pest Management)Pest management business license (company)4020ActiveNot shown83
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569387Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0591791Active (listed in TDA’s report of current licenses)March 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569385Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569384Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569386Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569389Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0737676Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (franchise, not the company)0959348Active (listed in TDA’s report of current licenses)May 31, 202784
TexasTexas Comptroller of Public Accounts / Texas Secretary of State (business registry)Foreign corporation registration (business registry, not a pesticide license)Taxpayer 18601691662; SOS file 0006438106ACTIVE (right to transact business; SOS registration)Not shown2
New MexicoNew Mexico Secretary of State (business registry)Foreign Profit Corporation (business registry, not a pesticide license)Business ID 1249846ActiveNot shown85
CaliforniaStructural Pest Control Board (SPCB), Department of Consumer AffairsCompany Registration (Fumigation-Pest & Termite Control)PR 285Active (DCA licensee file refreshed October 1, 2026)Not shown86
CaliforniaStructural Pest Control Board (SPCB), Department of Consumer AffairsCompany Registration (Pest & Termite Control) - franchisee, not the companyPR 10190Active (DCA licensee file refreshed October 1, 2026)Not shown86

Plunkett's Pest Control 15 records (Minnesota 2, Iowa 1, Texas 1, Missouri 1, Kansas 1, Colorado 1, South Dakota 1, North Dakota 2, Nebraska 1, New Mexico 1, California 1, Arkansas 1, Oklahoma 1)

Licenses and registrations for Plunkett's Pest Control
StateAuthority and typeNumberStatusExpiresSource
MinnesotaMinnesota Department of Agriculture (MDA), Pesticide & Fertilizer ManagementStructural Pest Control Company license20018762Active (expires December 31, 2026; suspension is not shown in the lookup)December 31, 202643
IowaIowa Department of Agriculture and Land Stewardship (IDALS), Pesticide BureauCompany license (IDALS lookup lists it by company; license type not shown)02163-000Listed with expiration December 31, 2026 (lookup shows no status column)December 31, 202644
TexasTexas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (categories PTLWC)0795706Current: on the TDA current-licenses report (license expiration October 31, 2027; insurance expiration January 1, 2027; renewed October 31, 2026)October 31, 202745
MissouriMissouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business record (agency business record; Missouri licenses individuals)0003NJ, 0034K5, 004FKA, 004X1H, 004X1M, 004X1N (USAPlants IDs)Active (6 records)Not shown46
KansasKansas Department of Agriculture (KDA), Pesticide and Fertilizer ProgramPesticide business license (PBL)7071Listed as a current PBL: categories 3, 5, 6 and 7, each expiring 12/31/2026 (KDA Pesticide Business Search for ‘Plunkett’, November 2, 2026; the lookup shows no separate status column)December 31, 202647
ColoradoColorado Department of Agriculture (CDA), Plant Industry DivisionCommercial applicator license (out-of-state business, Fridley Minnesota)BusinessId 17022Listed as current (lookup shows only valid licenses); expires December 31, 2026December 31, 202648
South DakotaSouth Dakota Department of Agriculture and Natural Resources (DANR), Pesticide ProgramIndividual commercial applicator licenses only (no business license in South Dakota)Not shownCompany-field search ‘Plunkett’ lists 128 items; active rows include Plunketts Pest Control Inc applicators, e.g. license 50791, Big Stone City South Dakota, expires Mar 31 2028Not shown49
North DakotaNorth Dakota Department of Agriculture / NDSU Extension (individual certification only)Individual certification only (North Dakota issues no business license)Not shownNot looked up (individual-only state; the NDSU applicator search shows no employer)Not shownsee record
North DakotaNorth Dakota Secretary of State (business registry, FirstStop)Business registration (foreign corporation)0000042164Active / Good Standing (filed 08/20/1993)Not shown50
MinnesotaMinnesota Secretary of State (business registry)Business registration (domestic business corporation)Not shownActive / In Good Standing (renewal due 12/31/2027). History shows administrative dissolutions on 3/13/2018 and 2/20/2020, each followed by reinstatement (3/20/2018 and 3/11/2020), both more than 5 years ago.Not shown2
NebraskaNebraska Department of Agriculture (NDA)Individual commercial applicators only (Nebraska issues no structural pest control business license)Not shownNot looked up (individual-only state; no company record exists)Not shownsee record
New MexicoNew Mexico Department of Agriculture (NMDA)Pesticide Business record (agency business record state)Not shownNot looked up (NMDA lookup terms restrict commercial use)Not shownsee record
CaliforniaStructural Pest Control Board (SPCB), Department of Consumer AffairsCompany RegistrationNot shownNot verified: no match for ‘Plunkett’ in the SPCB licensee snapshot (October 1, 2026; canceled registrations are omitted, so a miss proves nothing), no CDPR/county penalty rows, and no California page on plunketts.net.Not shownsee record
ArkansasArkansas Department of Agriculture, Pest Control ProgramLicense Holder (business license)Not shownNot verified: structural pest control License Holder records are not publicly searchable (verification by email request only per the Department fact sheet).Not shown51
OklahomaOklahoma Department of Agriculture, Food and Forestry (ODAFF), Pesticide LicensingPesticide License (business; ODAFF AGLook company search)8333Listed with expiration 12/31/26 (AGLook shows no status column; categories not read)December 31, 202652

Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

Truly Nolen Pest & Termite Control 6 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 27, 2026 · Complaint summaryUsed in complaint record

    company-wide

    BBB headquarters file (covers headquarters and corporate-owned locations): 29 complaints in 3 years, 5 in the last 12 months, rating B- for failure to respond to 5 complaints. Complaints read include a duplicate-charge refund delay, cancellation requests not acted on with continued billing and a collections referral, a termite-fumigation warranty dispute and a dispute about a former franchisee’s work.9

  • March 12, 2026 · EnforcementUsed in licensing and compliance

    San Diego County Agricultural Commissioner (California); DPR county civil-penalty list

    County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2026-036 against “TRULY NOLEN OF AMERICA, INC.” (license number SPCB 5160 = Truly Nolen’s San Diego branch office BR 5160); structural (SCP); incident date March 12, 2026; code section 6738, Title 3 CCR; final fine $350. Minor administrative penalty. The violation’s subject beyond the code section is not stated in the file.89

  • August 5, 2025 · EnforcementUsed in licensing and compliance

    San Diego County Agricultural Commissioner (California); DPR county civil-penalty list

    County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2025-137 against “TRULY NOLEN OF AMERICA, INC.” (license number SPCB 5160 = Truly Nolen’s San Diego branch office BR 5160); structural (SCP); incident date August 5, 2025; code section 6739(d), Title 3 CCR; final fine $250. Minor administrative penalty. The violation’s subject beyond the code section is not stated in the file.89

  • December 17, 2021 · Complaint summaryShown only

    Arizona

    Arizona’s Office of Pest Management lookup lists one adjudicated complaint against business license 4020 (complaint 100989, adjudicated 12/17/2021). The order PDF is shown as ‘Pending’ (not posted), so the allegation and outcome are unknown. Not classified as an enforcement action.87

  • August 31, 2017 · LawsuitShown only

    Texas

    Omar Martinez sued in El Paso alleging he was wrongfully terminated after a workplace injury (filed August 31, 2017). On Feb. 26, 2020 the El Paso Court of Appeals affirmed the denial of Truly Nolen’s late motion to compel arbitration. Final outcome not found. Private employment suit.88

  • April 2011 · LawsuitShown only

    California

    Miranda and Luna, pest control technicians, filed a putative class action in April 2011 alleging California wage-and-hour violations (unpaid straight time and overtime, meal and rest periods, final wages, wage statements). In Truly Nolen of America v. Superior Court (2012) 208 Cal.App.4th 487 the Court of Appeal issued a writ directing the trial court to reconsider whether arbitration should proceed individually. Final outcome not found. Private employment case; wage-and-hour, not consumer.15

Plunkett's Pest Control 2 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • November 2, 2026 · Complaint summaryShown only

    company-wide (BBB headquarters file)

    BBB: 5 complaints in the last 3 years (2 in the last 12 months), A+ rating, accredited, no pattern alert shown. Displayed complaints concern wildlife trapping service follow-up/billing (refunds issued) and a company-canceled service with a disputed refund (answered).41

  • March 25, 2024 · LawsuitShown only

    Illinois (U.S. District Court, N.D. Illinois)

    Followell v. Plunkett’s Pest Control, Inc., 1:24-cv-02392: Fair Labor Standards Act wage-and-hour suit by a former employee, filed March 25, 2024 and terminated September 12, 2024. The docket header does not say whether it settled, was dismissed or was adjudicated (CourtListener and Justia dockets are behind human-verification checks and were not worked around), so it is treated as an unresolved/unverified wage case, not a government action, and is not scored.53

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