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Truly Nolen Pest & Termite Control vs. Western Pest Control

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Editor · Research and verification: Handshake Research Desk

Truly Nolen Pest & Termite Control ranks #12 of 164 and Western Pest Control ranks #26 of 164 in the West, with Handshake Scores of 8.6 and 8.4 out of 10. Both have locations on file in Nevada and Utah. Truly Nolen Pest & Termite Control also has locations in Arizona, California, New Mexico and Texas.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

#12 of 164 in the West

Truly Nolen Pest & Termite Control8.6/10

Handshake Score. #12 of 164 in the West

#26 of 164 in the West

Western Pest Control8.4/10

Handshake Score. #26 of 164 in the West

Truly Nolen Pest & Termite Control and Western Pest Control at a glance
Truly Nolen Pest & Termite ControlWestern Pest Control
Rank#12 of 164 in the West#26 of 164 in the West
ConfidenceMediumHigh
Provisional scoreNoNo
Door-to-door salesPartial9, 10, 11N/A7, 5, 8
OwnershipIndependent4, 5, 6, 7, +1Independent2, 4, 5, 6
HeadquartersTucson, Arizona3Washington, Utah2, 3
States on fileArizona, California, Nevada, New Mexico, Texas and Utah41 locationsNevada and Utah6 locations
Record verifiedOctober 27, 2026October 27, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: Truly Nolen Pest & Termite Control and Western Pest Control
Truly Nolen Pest & Termite ControlWestern Pest Control
Customer satisfaction 35%9.09.8
Western Pest Control scores higher on customer satisfaction (9.8 vs. 9.0).
Complaint record 10%10.010.0
Tied on complaint record (10.0 each).
Sales and contract fairness 15%N/AN/A
Neither company is scored on sales and contract fairness.
Licensing and compliance 15%9.010.0
Western Pest Control scores higher on licensing and compliance (10.0 vs. 9.0).
Legal and regulatory record 15%10.010.0
Tied on legal and regulatory record (10.0 each).
Handshake Score8.6/108.4/10
Truly Nolen Pest & Termite Control has the higher Handshake Score (8.6 vs. 8.4).

Neither company had usable inputs for sales and contract fairness, so that factor was left out of both scores and the remaining weights were scaled up to 100%.

Workplace

We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).

Workplace scores: Truly Nolen Pest & Termite Control and Western Pest Control
Truly Nolen Pest & Termite ControlWestern Pest Control
Workplace score6.5N/A
Truly Nolen Pest & Termite Control has a workplace score of 6.5; Western Pest Control isn’t rated.

Review platforms

Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: Truly Nolen Pest & Termite Control and Western Pest Control
Truly Nolen Pest & Termite ControlWestern Pest Control
Google listings in the West354
Google reviews16,2093,321
Google average4.85.0

Truly Nolen Pest & Termite Control 43 review profiles

Review profiles recorded for Truly Nolen Pest & Termite Control
Platform and scopeRatingReviewsSource
GoogleSan Diego, California4.7/5658View
GooglePalm Desert, California4.8/5553View
GooglePerris / Moreno Valley, California4.8/5405View
GoogleOrange, California4.7/5312View
GoogleSan Marcos, California4.5/5182View
GoogleTemecula, California4.8/5152View
GoogleCorona, California4.8/589View
GoogleFort Worth, Texas4.8/5627View
GoogleEl Paso, Texas4.8/5519View
GoogleGalveston, Texas4.8/5361View
GoogleKeller, Texas4.7/5338View
GoogleSan Antonio, Texas4.6/5265View
GoogleLewisville, Texas4.5/5170View
GoogleAbilene, Texas4.7/549View
GoogleLubbock, Texas5.0/57View
GoogleAustin, Texas3.0/54View
GoogleTempe, Arizona4.9/51,807View
GoogleTucson, Arizona4.8/51,188View
GoogleChandler, Arizona4.8/51,093View
GoogleGreen Valley, Arizona4.9/5902View
GoogleTucson, Arizona4.8/5767View
GoogleTucson, Arizona4.9/5674View
GoogleSierra Vista, Arizona4.8/5645View
GooglePeoria, Arizona4.8/5554View
GooglePrescott Valley, Arizona4.6/5489View
GoogleLa Quinta, California4.8/5366View
GoogleYuma, Arizona4.8/5336View
GoogleTucson, Arizona4.9/5335View
GoogleLake Havasu City, Arizona4.8/5300View
GooglePhoenix, Arizona4.7/5277View
GoogleFlagstaff, Arizona4.5/537View
GoogleTucson, Arizona4.8/531View
GoogleAlbuquerque, New Mexico4.7/5550View
GoogleRio Rancho, New Mexico4.8/5364View
GoogleSanta Fe, New Mexico4.6/5358View
BBBcompany-wide1.0/56View
Trustpilotcompany-wide3.2/558View
HomeAdvisorTucson, Arizona—0View
GoogleLas Vegas, Nevada4.7/5284View
GoogleMidvale, Utah4.6/5114View
GoogleOgden, Utah4.3/5107View
GoogleSt. George, Utah—0View
Googlenational: all US Google listings of the Truly Nolen Pest & Termite Control brand, used only as the complaint base4.76/538,874see record

Western Pest Control 9 review profiles

Review profiles recorded for Western Pest Control
Platform and scopeRatingReviewsSource
GoogleSt. George, Utah4.9/51,635View
GoogleCedar City, Utah5.0/5802View
GoogleHurricane, Utah5.0/5666View
GoogleWashington, Utah—0View
GoogleMesquite, Nevada5.0/5218View
AngiWESTERN PEST CONTROL INC, Washington, Utah profile5.0/571View
FacebookWestern Pest Control page—32View
BBBWestern Pest Control, Inc.—0View
YelpWashington, Utah, Hurricane, Cedar City and Mesquite listings——View

Better Business Bureau

Truly Nolen Pest & Termite Control. Its company-wide BBB profile shows a B- grade and 29 complaints in the last three years.

Western Pest Control. Its BBB profile shows an A+ grade and 0 complaints in the last three years.

BBB records: Truly Nolen Pest & Termite Control and Western Pest Control
Truly Nolen Pest & Termite ControlWestern Pest Control
BBB gradeB-3, 9, 59, 61, +10A+2, 25, 26
AccreditedNoYes, since 5/16/2011
Complaints, last 3 years29, company-wide0
BBB customer reviews1.0/5 average from 6 reviewsNo reviews
Profile scopecompany-wide: the Tucson headquarters file covers headquarters and all corporate-owned locations (nationwide, incl. Florida). The Arizona Mesa (Phoenix BBB) and CA Perris files show the same totals and B- grade.One profile for Western Pest Control, Inc.: HQ at 553 Calle del Sol, Washington, Utah, with branch address pages for St. George and Cedar City. All its addresses are in Utah; no Nevada address is listed.
RetrievedOctober 27, 2026October 28, 2026
Profiles

Contract terms

Terms as recorded from the linked sources.

Truly Nolen Pest & Termite Control 6 terms

  • Residential pest control is sold as quarterly ‘4 Seasons Pest Control’ or a one-time treatment.12

  • Online promotion refers to a ‘new service contract’ for Four Seasons Pest Control; contract length, renewal and cancellation terms are not published on the site.13

  • Satisfaction guarantee: full refund on the most recent service if not satisfied.12

  • Company statement (BBB reply, 2024): annual termite coverage lapses when the renewal is not paid (‘auto-canceled due to non-payment of the renewal’), and a ‘Retreat Only’ termite agreement covers re-treatment but not repairs. This describes renewal by payment, not automatic renewal.14

  • First-hand complaint (location not stated): the customer says the contract gave a right to cancel if the pest issue was not resolved, but after canceling by phone in Oct 2025 the account was sent to collections.9

  • Employment (not customer) agreements: the ‘RESOLVE’ program requires employees to arbitrate employment disputes (AAA). No customer arbitration clause was found.15

Western Pest Control 11 terms

  • Published terms (last updated January 29, 2025): canceling before the end of the agreement after the initial service means reimbursing the initial-service discount; no amount is stated.9

  • FAQ repeats the early-cancellation term: the customer may need to repay discounts received at the initial service.10

  • Dispute terms: informal negotiation first, then either party may request mediation or arbitration in Washington County, Utah. The FAQ adds small claims court as an option. No class-action waiver appears in the terms.9

  • FAQ on disputes names mediation, arbitration or small claims court.10

  • Late fee of 5% per month after 30 days unpaid.9

  • Monthly autopay billing is independent of service dates (1st or 15th).10

  • Advertised price: plans start at $44.77 a month.11

  • HomeGuard is a bi-monthly plan with unlimited warranty visits between services.10

  • Guarantee: free re-treatment if pests return between visits.10

  • Price increases are notified in advance.10

  • Not stated anywhere in the published terms or FAQ: the agreement’s minimum length, whether it renews automatically, and how to cancel (channel). One-time services are offered only “in rare cases”. The Terms say the services, frequency, pricing and follow-up guarantee terms are set out in a separate “Service Agreement or Proposal” the customer receives; that document is not published.9, 10

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Truly Nolen Pest & Termite Control 13 records (Arizona 1, Texas 9, New Mexico 1, California 2)

Licenses and registrations for Truly Nolen Pest & Termite Control
StateAuthority and typeNumberStatusExpiresSource
ArizonaArizona Department of Agriculture (Pest Management Division; record labeled Office of Pest Management)Pest management business license (company)4020ActiveNot shown83
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569387Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0591791Active (listed in TDA’s report of current licenses)March 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569385Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569384Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569386Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0569389Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (TPCL), categories PT0737676Active (listed in TDA’s report of current licenses)January 31, 202784
TexasTexas Department of Agriculture (Structural Pest Control Service)Commercial business license (franchise, not the company)0959348Active (listed in TDA’s report of current licenses)May 31, 202784
TexasTexas Comptroller of Public Accounts / Texas Secretary of State (business registry)Foreign corporation registration (business registry, not a pesticide license)Taxpayer 18601691662; SOS file 0006438106ACTIVE (right to transact business; SOS registration)Not shown2
New MexicoNew Mexico Secretary of State (business registry)Foreign Profit Corporation (business registry, not a pesticide license)Business ID 1249846ActiveNot shown85
CaliforniaStructural Pest Control Board (SPCB), Department of Consumer AffairsCompany Registration (Fumigation-Pest & Termite Control)PR 285Active (DCA licensee file refreshed October 1, 2026)Not shown86
CaliforniaStructural Pest Control Board (SPCB), Department of Consumer AffairsCompany Registration (Pest & Termite Control) - franchisee, not the companyPR 10190Active (DCA licensee file refreshed October 1, 2026)Not shown86

Western Pest Control 4 records (Utah 2, Nevada 2)

Licenses and registrations for Western Pest Control
StateAuthority and typeNumberStatusExpiresSource
UtahUtah Department of Agriculture and Food (UDAF) Pesticide Program4000 - Commercial Pesticide Business4000-461Active12/31/202827
NevadaNevada Department of Agriculture, Pest Control ProgramPest Control Business License (company license number)7174Listed in the 2026 Licensed Operators report (all licenses expire December 31st, 2026)12/31/202628
NevadaNevada Secretary of State (ORION business registry)Foreign Corporation (80); entity no. E15819032021-6NV20212155340ActiveNot shown29
UtahUtah Division of Corporations and Commercial CodeCorporation (per BBB: incorporated 3/12/2001)Not shownNot verified (registry search gated by Cloudflare Turnstile)Not shown2

Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

Truly Nolen Pest & Termite Control 6 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 27, 2026 · Complaint summaryUsed in complaint record

    company-wide

    BBB headquarters file (covers headquarters and corporate-owned locations): 29 complaints in 3 years, 5 in the last 12 months, rating B- for failure to respond to 5 complaints. Complaints read include a duplicate-charge refund delay, cancellation requests not acted on with continued billing and a collections referral, a termite-fumigation warranty dispute and a dispute about a former franchisee’s work.9

  • March 12, 2026 · EnforcementUsed in licensing and compliance

    San Diego County Agricultural Commissioner (California); DPR county civil-penalty list

    County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2026-036 against “TRULY NOLEN OF AMERICA, INC.” (license number SPCB 5160 = Truly Nolen’s San Diego branch office BR 5160); structural (SCP); incident date March 12, 2026; code section 6738, Title 3 CCR; final fine $350. Minor administrative penalty. The violation’s subject beyond the code section is not stated in the file.89

  • August 5, 2025 · EnforcementUsed in licensing and compliance

    San Diego County Agricultural Commissioner (California); DPR county civil-penalty list

    County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2025-137 against “TRULY NOLEN OF AMERICA, INC.” (license number SPCB 5160 = Truly Nolen’s San Diego branch office BR 5160); structural (SCP); incident date August 5, 2025; code section 6739(d), Title 3 CCR; final fine $250. Minor administrative penalty. The violation’s subject beyond the code section is not stated in the file.89

  • December 17, 2021 · Complaint summaryShown only

    Arizona

    Arizona’s Office of Pest Management lookup lists one adjudicated complaint against business license 4020 (complaint 100989, adjudicated 12/17/2021). The order PDF is shown as ‘Pending’ (not posted), so the allegation and outcome are unknown. Not classified as an enforcement action.87

  • August 31, 2017 · LawsuitShown only

    Texas

    Omar Martinez sued in El Paso alleging he was wrongfully terminated after a workplace injury (filed August 31, 2017). On Feb. 26, 2020 the El Paso Court of Appeals affirmed the denial of Truly Nolen’s late motion to compel arbitration. Final outcome not found. Private employment suit.88

  • April 2011 · LawsuitShown only

    California

    Miranda and Luna, pest control technicians, filed a putative class action in April 2011 alleging California wage-and-hour violations (unpaid straight time and overtime, meal and rest periods, final wages, wage statements). In Truly Nolen of America v. Superior Court (2012) 208 Cal.App.4th 487 the Court of Appeal issued a writ directing the trial court to reconsider whether arbitration should proceed individually. Final outcome not found. Private employment case; wage-and-hour, not consumer.15

Western Pest Control 3 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 28, 2026 · Complaint summaryUsed in complaint record

    BBB Mountain West & Pacific Southwest

    BBB profile shows 0 complaints (3-year reporting period) and 0 customer reviews; A+ rating, accredited since 5/16/2011.25

  • October 28, 2026 · Complaint summaryShown only

    Utah

    Utah Attorney General site search for “Western Pest Control” returned no results.30

  • October 28, 2026 · Complaint summaryShown only

    federal/state (CourtListener)

    CourtListener search (“Western Pest Control” Utah) returned no published cases.31

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