Western Pest Control vs. Croach Pest Control
Western Pest Control ranks #26 of 164 and Croach Pest Control ranks #29 of 164 in the West, with Handshake Scores of 8.4 and 8.3 out of 10. Both have locations on file in Utah. Western Pest Control also has locations in Nevada, and Croach Pest Control in Washington, Oregon, Idaho and Colorado.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
| Western Pest Control | Croach Pest Control | |
|---|---|---|
| Rank | #26 of 164 in the West | #29 of 164 in the West |
| Confidence | High | High |
| Provisional score | No | No |
| Door-to-door sales | N/A7, 5, 8 | Yes10, 11, 12, 13, +6 |
| Ownership | Independent2, 4, 5, 6 | Independent6, 9 |
| Headquarters | Washington, Utah2, 3 | Hayden, Idaho6, 7, 8 |
| States on file | Nevada and Utah6 locations | Washington, Oregon, Idaho, Colorado and Utah16 locations |
| Record verified | October 27, 2026 | October 11, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| Western Pest Control | Croach Pest Control | |
|---|---|---|
| Customer satisfaction 35% | 9.8 | 9.2 |
| Western Pest Control scores higher on customer satisfaction (9.8 vs. 9.2). | ||
| Complaint record 10% | 10.0 | 10.0 |
| Tied on complaint record (10.0 each). | ||
| Sales and contract fairness 15% | N/A | 4.5 |
| Croach Pest Control scores 4.5 on sales and contract fairness; Western Pest Control isn’t scored on it. | ||
| Licensing and compliance 15% | 10.0 | 9.0 |
| Western Pest Control scores higher on licensing and compliance (10.0 vs. 9.0). | ||
| Legal and regulatory record 15% | 10.0 | 10.0 |
| Tied on legal and regulatory record (10.0 each). | ||
| Handshake Score | 8.4/10 | 8.3/10 |
| Western Pest Control has the higher Handshake Score (8.4 vs. 8.3). | ||
Western Pest Control had no usable inputs for sales and contract fairness, so that factor was left out of its score and its remaining weights were scaled up to 100%.
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| Western Pest Control | Croach Pest Control | |
|---|---|---|
| Workplace score | N/A | 5.5 |
| Croach Pest Control has a workplace score of 5.5; Western Pest Control isn’t rated. | ||
Review platforms
Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| Western Pest Control | Croach Pest Control | |
|---|---|---|
| Google listings in the West | 4 | 14 |
| Google reviews | 3,321 | 11,198 |
| Google average | 5.0 | 4.9 |
Western Pest Control 9 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleSt. George, Utah | 4.9/5 | 1,635 | View |
| GoogleCedar City, Utah | 5.0/5 | 802 | View |
| GoogleHurricane, Utah | 5.0/5 | 666 | View |
| GoogleWashington, Utah | — | 0 | View |
| GoogleMesquite, Nevada | 5.0/5 | 218 | View |
| AngiWESTERN PEST CONTROL INC, Washington, Utah profile | 5.0/5 | 71 | View |
| FacebookWestern Pest Control page | — | 32 | View |
| BBBWestern Pest Control, Inc. | — | 0 | View |
| YelpWashington, Utah, Hurricane, Cedar City and Mesquite listings | — | — | View |
Croach Pest Control 27 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleBoise, Idaho | 4.9/5 | 1,617 | View |
| GooglePost Falls, Idaho | 4.9/5 | 1,477 | View |
| GoogleBeaverton, Oregon | 4.9/5 | 1,404 | View |
| GoogleMukilteo, Washington | 4.9/5 | 1,270 | View |
| GoogleSumner, Washington | 4.9/5 | 1,129 | View |
| GoogleHayden, Idaho | 4.9/5 | 497 | View |
| GoogleKirkland, Washington | 4.4/5 | 406 | View |
| GoogleTacoma, Washington | 4.8/5 | 252 | View |
| GoogleMount Vernon, Washington | 4.5/5 | 108 | View |
| GoogleWashington service-area listing | 4.8/5 | 68 | View |
| GoogleIdaho service-area listing | 4.6/5 | 58 | View |
| BBBHayden, Idaho HQ profile | 2.5/5 | 6 | View |
| HomeAdvisor / AngiMukilteo, Washington | 4.6/5 | 190 | View |
| HomeAdvisor / AngiBeaverton, Oregon | 4.3/5 | 82 | View |
| Trustpilotnational profile | 3.2/5 | 1 | View |
| Facebooknational page | — | 12 | View |
| BestCompanynational profile | 4.5/5 | 170 | View |
| Washington Consumers' CheckbookKirkland, Washington | — | 44 | View |
| Trustindex (aggregator)national profile | 4.9/5 | 15,038 | View |
| Trustburnnational profile | 4.1/5 | 10 | View |
| Experience.comMukilteo, Washington | — | 0 | View |
| Othernational profile | 1.4/5 | 3 | View |
| GoogleWashington | 4.5/5 | 70 | View |
| GoogleFrederick, Colorado | 4.9/5 | 1,378 | View |
| GoogleAurora, Colorado | 4.8/5 | 768 | View |
| GoogleSandy, Utah | 4.8/5 | 1,464 | View |
| BBBFrederick, Colorado | — | 0 | View |
Better Business Bureau
Western Pest Control. Its BBB profile shows an A+ grade and 0 complaints in the last three years.
Croach Pest Control. Its company-wide BBB profile shows a C- grade and 14 complaints in the last three years.
| Western Pest Control | Croach Pest Control | |
|---|---|---|
| BBB grade | A+2, 25, 26 | C-6 |
| Accredited | Yes, since 5/16/2011 | No |
| Complaints, last 3 years | 0 | 14, company-wide |
| BBB customer reviews | No reviews | 2.5/5 average from 6 reviews |
| Profile scope | One profile for Western Pest Control, Inc.: HQ at 553 Calle del Sol, Washington, Utah, with branch address pages for St. George and Cedar City. All its addresses are in Utah; no Nevada address is listed. | Not recorded |
| Retrieved | October 28, 2026 | October 28, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
Western Pest Control 11 terms
Published terms (last updated January 29, 2025): canceling before the end of the agreement after the initial service means reimbursing the initial-service discount; no amount is stated.9
FAQ repeats the early-cancellation term: the customer may need to repay discounts received at the initial service.10
Dispute terms: informal negotiation first, then either party may request mediation or arbitration in Washington County, Utah. The FAQ adds small claims court as an option. No class-action waiver appears in the terms.9
FAQ on disputes names mediation, arbitration or small claims court.10
Late fee of 5% per month after 30 days unpaid.9
Monthly autopay billing is independent of service dates (1st or 15th).10
Advertised price: plans start at $44.77 a month.11
HomeGuard is a bi-monthly plan with unlimited warranty visits between services.10
Guarantee: free re-treatment if pests return between visits.10
Price increases are notified in advance.10
Not stated anywhere in the published terms or FAQ: the agreement’s minimum length, whether it renews automatically, and how to cancel (channel). One-time services are offered only “in rare cases”. The Terms say the services, frequency, pricing and follow-up guarantee terms are set out in a separate “Service Agreement or Proposal” the customer receives; that document is not published.9, 10
Croach Pest Control 10 terms
12-month service agreement required (company FAQ).20
Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.21
Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.21
If customer is not home on service day, Croach services the exterior and charges the normal service charge.21
Late payment over 30 days: service can be discontinued, collection costs/attorney fees and interest ‘at the highest legal rate’.21
No guarantee of complete elimination of pests.21
Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).10
Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).10
A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told canceling would cost 75% of the $150 fee (BBB review 05/11/2026); a Trustpilot reviewer reported being quoted a ‘$300+’ cancellation fee.10
Monthly billing available; recurring visits monthly, bi-monthly or quarterly.20
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
Western Pest Control 4 records (Utah 2, Nevada 2)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Utah | Utah Department of Agriculture and Food (UDAF) Pesticide Program4000 - Commercial Pesticide Business | 4000-461 | Active | 12/31/2028 | 27 |
| Nevada | Nevada Department of Agriculture, Pest Control ProgramPest Control Business License (company license number) | 7174 | Listed in the 2026 Licensed Operators report (all licenses expire December 31st, 2026) | 12/31/2026 | 28 |
| Nevada | Nevada Secretary of State (ORION business registry)Foreign Corporation (80); entity no. E15819032021-6 | NV20212155340 | Active | Not shown | 29 |
| Utah | Utah Division of Corporations and Commercial CodeCorporation (per BBB: incorporated 3/12/2001) | Not shown | Not verified (registry search gated by Cloudflare Turnstile) | Not shown | 2 |
Croach Pest Control 18 records (Washington 7, Oregon 4, Idaho 4, Colorado 2, Utah 1)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Washington | WSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP) | 99029 (designated Commercial Applicator Ian Frazier) | Renewed | 12/31/2026 | 47 |
| Washington | WSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP and TJW Croach LLC) | 84548 (designated Commercial Applicator Michele Cruzat) | Renewed | 12/31/2026 | 48 |
| Washington | WSDA Pesticide LicensingCommercial Applicator (designated CA for Croach NW LLC) | 96949 (designated Commercial Applicator Donald Martin Lynd) | Renewed | 12/31/2026 | 49 |
| Washington | WSDA Pesticide LicensingCommercial Applicator / Commercial Operator / Structural Pest Inspector (individual) | 65377 | Commercial Applicator: Invalid; Commercial Operator: Renewed (12/31/2026), ‘not employed by any company’ | Not shown | 50, 51 |
| Oregon | Oregon Department of Agriculture (pesticide licensing)Commercial Pesticide Operator (TJW CROACH LLC dba CROACH) | AG-L1043809CPO | Active | 31-DEC-26 | 52 |
| Oregon | Oregon Department of Agriculture (pesticide licensing)Commercial Pesticide Applicator (individual; ODA record does not show employer) | AG-L0167886CPA | Active | 31-DEC-26 | 52 |
| Idaho | Idaho State Department of Agriculture (applicator licensing)Professional applicator (categories CO IP OP PH), individual: Donald Lynd, Spokane Washington | 59863 | Listed (record shows expiration 12/31/2027; 0 of 16 CE credits) | 12/31/2027 | 53, 54 |
| Idaho | Idaho State Department of Agriculture (applicator licensing) | 57670 and 88390 (as advertised) | ISDA lookup returned ‘No Active licenses found’ for both numbers | Not shown | 55, 56 |
| Washington | Washington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (dba PEST FREE; parent T J CROACH LLP; UBI 602 900 640) | PESTFF*894K4 | Active | 02/28/2028 | 57 |
| Washington | Washington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (CROACH NW LLC; UBI 604 089 345) | CROACNL742DR | Active | 03/19/2028 | 58 |
| Oregon | Oregon Construction Contractors BoardCCB contractor license (TJW CROACH LLC) | 254243 | Active | Not shown | 59 |
| Idaho | Idaho Secretary of StateBusiness registration: TJ CROACH LLP (Limited Liability Partnership, Idaho) | 0000012573 | Active-Existing, Good Standing | AR due 01/31/2027 | 7 |
| Idaho | Idaho Secretary of StateBusiness registration: Croach ID LLC (Idaho LLC) | 0003747873 | Active-Existing | AR due 01/31/2027 | 3 |
| Oregon | Oregon Secretary of StateBusiness registration: TJW CROACH LLC (foreign LLC, home jurisdiction Washington) | 853204-98 | ACT (Active); next renewal 04-30-2027 | 04-30-2027 | 4 |
| Washington | Washington Secretary of State (via OpenCorporates mirror)Washington registrations: T J CROACH LLP, CROACH NW LLC, TJW CROACH LLC | 602900640 / 604089345 / 603202164 | Active per OpenCorporates mirror (not verified on Washington CCFS) | Not shown | 60, 61, 62, +1 |
| Colorado | Colorado Department of Agriculture (CDA)Commercial Applicator (business) license; categories 110, 207, 301, 302, 304 | 16006 | Current (search shows only current valid licenses) | 12/31/2026 | 64 |
| Colorado | Colorado Secretary of StateBusiness registration: Croach Colorado, LLC (Colorado LLC) | 20171103309 | Good Standing | Not shown | 65 |
| Utah | Utah Department of Agriculture and Food (UDAF) Pesticide Program4000 - Commercial Pesticide Business | 4000-2689 | Active | 12/31/2026 | 66 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
Western Pest Control 3 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 28, 2026 · Complaint summaryUsed in complaint record
BBB Mountain West & Pacific Southwest
BBB profile shows 0 complaints (3-year reporting period) and 0 customer reviews; A+ rating, accredited since 5/16/2011.25
October 28, 2026 · Complaint summaryShown only
Utah
Utah Attorney General site search for “Western Pest Control” returned no results.30
October 28, 2026 · Complaint summaryShown only
federal/state (CourtListener)
CourtListener search (“Western Pest Control” Utah) returned no published cases.31
Croach Pest Control 10 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 28, 2026 · Complaint summaryUsed in complaint record
BBB Great West + Pacific
BBB HQ file re-checked: grade now C- (failure to respond to 1 complaint), 14 complaints in 3 years, 4 in the last 12 months (13 and 3 on October 11, 2026). The file includes branches outside the West: the Columbia, South Carolina branch page links to the HQ and shows its grade and complaint count, as does the Aurora, Colorado branch page. One published HQ complaint (06/23/2025) is from South Carolina (business response cites “South Carolina regulations”). None of the 13 published complaints states a Colorado or Utah location.10, 68, 69
October 28, 2026 · Complaint summaryShown only
Colorado
Separate BBB profile for the Frederick, Colorado office (BBB serving Northern Colorado and Wyoming, file opened 4/5/2023): Not Rated, 0 complaints, 0 reviews.45, 70
October 11, 2026 · Complaint summaryUsed in complaint record
BBB Great West + Pacific
BBB HQ profile (Hayden, Idaho; covers corporate-owned locations, including non-Pacific Northwest branches): 13 complaints in 3 years, 3 in the last 12 months. The most common published complaint is a disputed early-cancellation fee after sign-up ($200 in several cases; one $489 bill). Several complaints describe door-to-door sales, and some say reps told customers they could cancel any time. Others concern missed or incomplete service.10
October 11, 2026 · Complaint summaryShown only
Washington
Washington L&I contractor records for PEST FREE (T J CROACH LLP) and CROACH NW LLC show no license violations, no lawsuits against the bond, no L&I tax debts and no workplace safety inspections in the prior 6 years.57
October 11, 2026 · Complaint summaryShown only
Oregon
Oregon CCB record for TJW CROACH LLC shows no complaints, no civil penalties or sanctions, and no administrative suspensions in the past 10 years.59
June 16, 2026 · Complaint summaryShown only
BBB (location not stated)
BBB complaint (filed by the customer’s child): a door-to-door rep allegedly initiated an unauthorized $150 Zelle transfer into the customer’s father’s bank account to secure the sale; Croach later adjusted the account to a zero balance and closed it.10
August 5, 2025 · Complaint summaryShown only
BBB / Kirkland, Washington
BBB complaint (resolved): sales rep and supervisor promised a referral deal (4 referrals = 1 free year) outside Croach’s standard program; Croach acknowledged ‘a commitment was made by one of our representatives’ and said it would honor it. The same story appears as a 1-star review on the Kirkland, Washington Google listing.10
December 13, 2023 · Complaint summaryShown only
State AG (name redacted on BBB; quoted letter cites RCW 42.56, Washington)
BBB complaint over a $200 cancellation fee and an account sent to collections. Croach’s 01/09/2024 response says the state AG (name redacted by BBB) closed the complaint through its informal resolution process; the quoted closing letter is addressed to ‘Croach NW’ and cites RCW 42.56 (Washington’s Public Records Act). The consumer rejected the response and said they were reopening the case.11
July 1, 2021 · PermitShown only
Oregon
Oregon SOS administratively revoked TJW CROACH LLC’s authority to transact business in Oregon on 06-28-2018 and 07-01-2021 (reason not stated on the record); reinstated 01-14-2021 and 12-17-2024. Now active.4
May 1, 2021 · PermitShown only
Colorado
Colorado SOS filing history for Croach Colorado, LLC: status changed to noncompliant on 05/01/2021 for failure to file the periodic report; the report was filed 05/03/2021. Not a revocation or dissolution; entity in Good Standing on October 28, 2026. Not scored.67
Keep reading
- Western Pest Control review#26 of 164 in the West
- Croach Pest Control review#29 of 164 in the West
- Is Western Pest Control legit?Licenses, BBB record and legal history
- Is Croach Pest Control legit?Licenses, BBB record and legal history
- The Pacific Northwest pest control rankingsThe full rankings, with every factor score
- How we review companiesThe five factors, their weights and what we count
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