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Bulwark Exterminating vs. Croach Pest Control

Two craftsman porches side by side, one with a green door and one with a terracotta door, each with a blank checklist on a clipboard.

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Editor · Research and verification: Handshake Research Desk

Bulwark Exterminating ranks #1 of 164 and Croach Pest Control ranks #29 of 164 in the West, with Handshake Scores of 9.3 and 8.3 out of 10. Both have locations on file in Washington and Utah. Bulwark Exterminating also has locations in Arizona, Missouri, Nevada, New Mexico, Oklahoma and Texas, and Croach Pest Control in Oregon, Idaho and Colorado.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

#1 of 164 in the West

Bulwark Exterminating9.3/10

Handshake Score. #1 of 164 in the West

#29 of 164 in the West

Croach Pest Control8.3/10

Handshake Score. #29 of 164 in the West

Bulwark Exterminating and Croach Pest Control at a glance
Bulwark ExterminatingCroach Pest Control
Rank#1 of 164 in the West#29 of 164 in the West
ConfidenceMediumHigh
Provisional scoreNoNo
Door-to-door salesPartial8, 9, 10, 11Yes10, 11, 12, 13, +6
OwnershipIndependent3, 5, 6, 7Independent6, 9
HeadquartersMesa, Arizona2, 3, 4Hayden, Idaho6, 7, 8
States on fileWashington, Arizona, Missouri, Nevada, New Mexico, Oklahoma, Texas and Utah27 locationsWashington, Oregon, Idaho, Colorado and Utah16 locations
Record verifiedOctober 27, 2026October 11, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: Bulwark Exterminating and Croach Pest Control
Bulwark ExterminatingCroach Pest Control
Customer satisfaction 35%9.69.2
Bulwark Exterminating scores higher on customer satisfaction (9.6 vs. 9.2).
Complaint record 10%10.010.0
Tied on complaint record (10.0 each).
Sales and contract fairness 15%8.54.5
Bulwark Exterminating scores higher on sales and contract fairness (8.5 vs. 4.5).
Licensing and compliance 15%10.09.0
Bulwark Exterminating scores higher on licensing and compliance (10.0 vs. 9.0).
Legal and regulatory record 15%10.010.0
Tied on legal and regulatory record (10.0 each).
Handshake Score9.3/108.3/10
Bulwark Exterminating has the higher Handshake Score (9.3 vs. 8.3).

Workplace

We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).

Workplace scores: Bulwark Exterminating and Croach Pest Control
Bulwark ExterminatingCroach Pest Control
Workplace score6.55.5
Bulwark Exterminating has the higher workplace score (6.5 vs. 5.5).

Review platforms

Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: Bulwark Exterminating and Croach Pest Control
Bulwark ExterminatingCroach Pest Control
Google listings in the West2114
Google reviews31,75311,198
Google average4.94.9

Bulwark Exterminating 34 review profiles

Review profiles recorded for Bulwark Exterminating
Platform and scopeRatingReviewsSource
GoogleHouston, Texas4.9/55,048View
GoogleSchertz, Texas4.9/54,723View
GoogleAustin, Texas4.9/53,853View
GoogleCorpus Christi, Texas4.8/5412View
GoogleRound Rock, Texas4.8/5275View
GooglePeoria, Arizona4.9/52,398View
GoogleMesa, Arizona4.9/52,142View
GoogleMesa, Arizona4.9/51,187View
GoogleArizona4.9/51,099View
GooglePrescott, Arizona4.6/5147View
GoogleArizona5.0/5144View
GoogleSalt Lake City, Utah4.9/52,504View
GoogleSt. George, Utah4.9/5632View
GoogleLas Vegas, Nevada4.9/51,444View
GoogleNorth Las Vegas, Nevada5.0/51,337View
GoogleMesquite, Nevada5.0/5469View
BBBcompany-wide4.94/51,135View
Trustpilotcompany-wide2.9/518View
HomeAdvisorMesa, Arizona4.9/52,303View
HomeAdvisorSalt Lake City, Utah4.9/51,699View
AngiSt. George, Utah4.9/5739View
AngiDallas, Texas4.8/5852View
AngiShow Low, Arizona4.9/51,230View
AngiAustin, Texas4.6/5414View
OtherConsumerAffairs, company-wide4.9/53,261View
Facebookcompany-wide—113View
NextdoorHouston, Texas——View
GoogleTacoma, Washington4.8/51,899View
GoogleWashington—0View
GoogleKansas City, Missouri4.9/5650View
GoogleAlbuquerque, New Mexico4.9/5589View
GoogleTulsa, Oklahoma4.9/5746View
GoogleOklahoma4.9/555View
Googlenational: all US Google listings of the Bulwark Exterminating brand, used only as the complaint base4.9/545,797see record

Croach Pest Control 27 review profiles

Review profiles recorded for Croach Pest Control
Platform and scopeRatingReviewsSource
GoogleBoise, Idaho4.9/51,617View
GooglePost Falls, Idaho4.9/51,477View
GoogleBeaverton, Oregon4.9/51,404View
GoogleMukilteo, Washington4.9/51,270View
GoogleSumner, Washington4.9/51,129View
GoogleHayden, Idaho4.9/5497View
GoogleKirkland, Washington4.4/5406View
GoogleTacoma, Washington4.8/5252View
GoogleMount Vernon, Washington4.5/5108View
GoogleWashington service-area listing4.8/568View
GoogleIdaho service-area listing4.6/558View
BBBHayden, Idaho HQ profile2.5/56View
HomeAdvisor / AngiMukilteo, Washington4.6/5190View
HomeAdvisor / AngiBeaverton, Oregon4.3/582View
Trustpilotnational profile3.2/51View
Facebooknational page—12View
BestCompanynational profile4.5/5170View
Washington Consumers' CheckbookKirkland, Washington—44View
Trustindex (aggregator)national profile4.9/515,038View
Trustburnnational profile4.1/510View
Experience.comMukilteo, Washington—0View
Othernational profile1.4/53View
GoogleWashington4.5/570View
GoogleFrederick, Colorado4.9/51,378View
GoogleAurora, Colorado4.8/5768View
GoogleSandy, Utah4.8/51,464View
BBBFrederick, Colorado—0View

Better Business Bureau

Bulwark Exterminating. Its company-wide BBB profile shows an A+ grade and 35 complaints in the last three years.

Croach Pest Control. Its company-wide BBB profile shows a C- grade and 14 complaints in the last three years.

BBB records: Bulwark Exterminating and Croach Pest Control
Bulwark ExterminatingCroach Pest Control
BBB gradeA+3, 9, 50, 51, +5C-6
AccreditedYes, since 5/18/2000No
Complaints, last 3 years35, company-wide14, company-wide
BBB customer reviews4.94/5 average from 1,135 reviews2.5/5 average from 6 reviews
Profile scopeCompany-wide. The Mesa, Arizona HQ file covers “headquarters and its corporate-owned locations”; the BBB branch files checked for Austin, Houston, Schertz and Corpus Christi (Texas) and North Las Vegas (Nevada) show the same 35 complaints and 4.94 / 1,135 reviews, and Peoria, Flagstaff, Prescott (Arizona), St. George and Salt Lake City (Utah) are address listings on the HQ file. The HQ total therefore pools Texas, Arizona, Utah and Nevada and non-West states (Georgia, North Carolina, South Carolina, Tennessee, Indiana, Missouri, Oklahoma, Kansas, New Mexico and Washington). Only Tucson, Arizona has its own complaint record (1 complaint).Not recorded
RetrievedOctober 27, 2026October 28, 2026
Profiles

Contract terms

Terms as recorded from the linked sources.

Bulwark Exterminating 10 terms

  • Company-stated initial term: in a 12/28/2023 BBB response the company said the customer’s signed service agreement committed to an initial full year of service.12

  • Company-stated renewal and cancellation terms (termite warranty agreement): the warranty renewed month to month after its term, and either party may cancel with 30 days’ written notice (BBB response 04/10/2024).12

  • Company-stated renewal (termite warranty, Tucson BBB file): after the prepaid extension ends, coverage moves to a $14.85 monthly renewal fee (BBB response 02/16/2026).13

  • Company cancellation instructions: call Customer Support (described as quickest), or download the formal cancellation request form and submit it as the form instructs; customers are told to check their service agreement for cancellation policies or possible fees.14

  • The posted cancellation form is a three-business-day Notice of Cancellation, canceled by mailing or delivering written notice to a Dallas, Texas PO box.11

  • Money-back guarantee scope per the company (BBB response 04/11/2024): a refund of the most recent service charge, not the payment history.12

  • Consumer-reported early-cancellation fee of $300 after a door-to-door sale (one first-hand BBB complaint, 10/10/2025; state not shown).9

  • Company-described warranty billing: warranty-program services are billed in monthly installments rather than per visit (BBB response 01/28/2026).15

  • New-home complimentary service: per the company, it carries a 60-day retreatment warranty and no obligation to continue regular service (BBB response 05/28/2025).15

  • Customer-reported payment option (Las Vegas Google review): month-to-month payments or paying upfront.16

Croach Pest Control 10 terms

  • 12-month service agreement required (company FAQ).20

  • Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.21

  • Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.21

  • If customer is not home on service day, Croach services the exterior and charges the normal service charge.21

  • Late payment over 30 days: service can be discontinued, collection costs/attorney fees and interest ‘at the highest legal rate’.21

  • No guarantee of complete elimination of pests.21

  • Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).10

  • Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).10

  • A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told canceling would cost 75% of the $150 fee (BBB review 05/11/2026); a Trustpilot reviewer reported being quoted a ‘$300+’ cancellation fee.10

  • Monthly billing available; recurring visits monthly, bi-monthly or quarterly.20

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Bulwark Exterminating 12 records (Texas 7, Arizona 1, Utah 2, Nevada 2)

Licenses and registrations for Bulwark Exterminating
StateAuthority and typeNumberStatusExpiresSource
TexasTexas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license (TPCL 0566941; Harris County; Houston branch)0566941Listed on TDA’s Structural Pest Control “Current Licenses” Commercial Business report04/30/202757
TexasTexas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license (TPCL 0566944; Travis County; Austin branch)0566944Listed on TDA’s Structural Pest Control “Current Licenses” Commercial Business report04/30/202757
TexasTexas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license (TPCL 0566942; Guadalupe County; Schertz / San Antonio branch)0566942Listed on TDA’s Structural Pest Control “Current Licenses” Commercial Business report04/30/202757
TexasTexas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license (TPCL 0715854; Nueces County; Corpus Christi branch)0715854Listed on TDA’s Structural Pest Control “Current Licenses” Commercial Business report04/30/202757
TexasTexas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license (TPCL 0996159; Dallas County; Dallas branch, issued 05/19/2026)0996159Listed on TDA’s Structural Pest Control “Current Licenses” Commercial Business report05/31/202757
TexasTexas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license (TPCL 0566943; UNKNOWN County; county shown as UNKNOWN COUNTY; operator Adam T Seever)0566943Listed on TDA’s Structural Pest Control “Current Licenses” Commercial Business report04/30/202757
ArizonaArizona Department of Agriculture, Pest Management Division (Office of Pest Management license search, opm.azda.gov)Pest management business license (Bulwark Exterminating, LLC.; five qualifying parties; registered branch offices Peoria #3, Queen Creek #11, Taylor #8, Tucson #10)5632Active05/31/20274, 58
UtahUtah Department of Agriculture and Food (UDAF), Pesticide Program4000 - Commercial Pesticide Business (“BULWARK EXTERMINATING (STG)”, St. George)4000-467Active12/31/202859
UtahUtah Department of Agriculture and Food (UDAF), Pesticide Program4000 - Commercial Pesticide Business (“BULWARK EXTERMINATING LLC(SLC)”, Salt Lake City)4000-1943Active12/31/202659
NevadaNevada Department of Agriculture, Pest Control Section (Plant Industry - Pest Control Program licensed operator report)Pest Control Business License (company license number 5253, Bulwark Exterminating LLC); 35 licensed operators listed under it, primary principal Camron J. Davis (operator license 202105)5253Listed on the 2026 Licensed Operators report (report dated September 2, 2026)12/31/202660
TexasTexas Comptroller of Public Accounts (franchise tax account status / Texas SOS registration)Business registration: foreign LLC (state of formation Arizona); Texas SOS file 070497432318609502317Right to transact business: ACTIVE; SOS registration: ACTIVENot shown61
NevadaNevada Secretary of State (business entity search)Business registration: Foreign Limited-Liability Company, entity no. LLC4830-2001NV20011049862ActiveNot shown62

Croach Pest Control 18 records (Washington 7, Oregon 4, Idaho 4, Colorado 2, Utah 1)

Licenses and registrations for Croach Pest Control
StateAuthority and typeNumberStatusExpiresSource
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP)99029 (designated Commercial Applicator Ian Frazier)Renewed12/31/202647
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP and TJW Croach LLC)84548 (designated Commercial Applicator Michele Cruzat)Renewed12/31/202648
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for Croach NW LLC)96949 (designated Commercial Applicator Donald Martin Lynd)Renewed12/31/202649
WashingtonWSDA Pesticide LicensingCommercial Applicator / Commercial Operator / Structural Pest Inspector (individual)65377Commercial Applicator: Invalid; Commercial Operator: Renewed (12/31/2026), ‘not employed by any company’Not shown50, 51
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Operator (TJW CROACH LLC dba CROACH)AG-L1043809CPOActive31-DEC-2652
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Applicator (individual; ODA record does not show employer)AG-L0167886CPAActive31-DEC-2652
IdahoIdaho State Department of Agriculture (applicator licensing)Professional applicator (categories CO IP OP PH), individual: Donald Lynd, Spokane Washington59863Listed (record shows expiration 12/31/2027; 0 of 16 CE credits)12/31/202753, 54
IdahoIdaho State Department of Agriculture (applicator licensing)57670 and 88390 (as advertised)ISDA lookup returned ‘No Active licenses found’ for both numbersNot shown55, 56
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (dba PEST FREE; parent T J CROACH LLP; UBI 602 900 640)PESTFF*894K4Active02/28/202857
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (CROACH NW LLC; UBI 604 089 345)CROACNL742DRActive03/19/202858
OregonOregon Construction Contractors BoardCCB contractor license (TJW CROACH LLC)254243ActiveNot shown59
IdahoIdaho Secretary of StateBusiness registration: TJ CROACH LLP (Limited Liability Partnership, Idaho)0000012573Active-Existing, Good StandingAR due 01/31/20277
IdahoIdaho Secretary of StateBusiness registration: Croach ID LLC (Idaho LLC)0003747873Active-ExistingAR due 01/31/20273
OregonOregon Secretary of StateBusiness registration: TJW CROACH LLC (foreign LLC, home jurisdiction Washington)853204-98ACT (Active); next renewal 04-30-202704-30-20274
WashingtonWashington Secretary of State (via OpenCorporates mirror)Washington registrations: T J CROACH LLP, CROACH NW LLC, TJW CROACH LLC602900640 / 604089345 / 603202164Active per OpenCorporates mirror (not verified on Washington CCFS)Not shown60, 61, 62, +1
ColoradoColorado Department of Agriculture (CDA)Commercial Applicator (business) license; categories 110, 207, 301, 302, 30416006Current (search shows only current valid licenses)12/31/202664
ColoradoColorado Secretary of StateBusiness registration: Croach Colorado, LLC (Colorado LLC)20171103309Good StandingNot shown65
UtahUtah Department of Agriculture and Food (UDAF) Pesticide Program4000 - Commercial Pesticide Business4000-2689Active12/31/202666

Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

Bulwark Exterminating 3 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 27, 2026 · Complaint summaryUsed in complaint record

    BBB Mountain West & Pacific Southwest (Mesa, Arizona HQ file; covers HQ and corporate-owned locations)

    35 BBB complaints in the last 3 years and 11 in the last 12 months on the HQ file, which the Texas (Austin, Houston, Schertz, Corpus Christi), Nevada, Utah and Arizona branch listings roll up to. All 30 complaints displayed (12/27/2023–10/14/2026) show Answered or Resolved. Types: service/repair 13, billing 9, order 3, product 2, sales/advertising 2, customer service 1. Recurring themes: billing after cancellation or for unwanted add-ons, accounts sent to collections and then cleared by the company, missed or undocumented services, and disputes over what a signature or free new-home service committed the customer to.9

  • October 27, 2026 · Complaint summaryShown only

    BBB Serving Southern Arizona (Tucson file)

    Separate Tucson BBB file (opened 11/18/2025, A+, accredited since 11/26/2025): 1 complaint in the last 3 years (02/09/2026, termite-warranty billing, Resolved after the company confirmed the prepaid coverage); 0 customer reviews.13

  • October 27, 2026 · Complaint summaryShown only

    Arizona Department of Agriculture, Pest Management Division

    The Arizona pest-management license record for Bulwark Exterminating, LLC. (license 5632) lists no adjudicated complaints in the last 3 years.4

Croach Pest Control 10 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 28, 2026 · Complaint summaryUsed in complaint record

    BBB Great West + Pacific

    BBB HQ file re-checked: grade now C- (failure to respond to 1 complaint), 14 complaints in 3 years, 4 in the last 12 months (13 and 3 on October 11, 2026). The file includes branches outside the West: the Columbia, South Carolina branch page links to the HQ and shows its grade and complaint count, as does the Aurora, Colorado branch page. One published HQ complaint (06/23/2025) is from South Carolina (business response cites “South Carolina regulations”). None of the 13 published complaints states a Colorado or Utah location.10, 68, 69

  • October 28, 2026 · Complaint summaryShown only

    Colorado

    Separate BBB profile for the Frederick, Colorado office (BBB serving Northern Colorado and Wyoming, file opened 4/5/2023): Not Rated, 0 complaints, 0 reviews.45, 70

  • October 11, 2026 · Complaint summaryUsed in complaint record

    BBB Great West + Pacific

    BBB HQ profile (Hayden, Idaho; covers corporate-owned locations, including non-Pacific Northwest branches): 13 complaints in 3 years, 3 in the last 12 months. The most common published complaint is a disputed early-cancellation fee after sign-up ($200 in several cases; one $489 bill). Several complaints describe door-to-door sales, and some say reps told customers they could cancel any time. Others concern missed or incomplete service.10

  • October 11, 2026 · Complaint summaryShown only

    Washington

    Washington L&I contractor records for PEST FREE (T J CROACH LLP) and CROACH NW LLC show no license violations, no lawsuits against the bond, no L&I tax debts and no workplace safety inspections in the prior 6 years.57

  • October 11, 2026 · Complaint summaryShown only

    Oregon

    Oregon CCB record for TJW CROACH LLC shows no complaints, no civil penalties or sanctions, and no administrative suspensions in the past 10 years.59

  • June 16, 2026 · Complaint summaryShown only

    BBB (location not stated)

    BBB complaint (filed by the customer’s child): a door-to-door rep allegedly initiated an unauthorized $150 Zelle transfer into the customer’s father’s bank account to secure the sale; Croach later adjusted the account to a zero balance and closed it.10

  • August 5, 2025 · Complaint summaryShown only

    BBB / Kirkland, Washington

    BBB complaint (resolved): sales rep and supervisor promised a referral deal (4 referrals = 1 free year) outside Croach’s standard program; Croach acknowledged ‘a commitment was made by one of our representatives’ and said it would honor it. The same story appears as a 1-star review on the Kirkland, Washington Google listing.10

  • December 13, 2023 · Complaint summaryShown only

    State AG (name redacted on BBB; quoted letter cites RCW 42.56, Washington)

    BBB complaint over a $200 cancellation fee and an account sent to collections. Croach’s 01/09/2024 response says the state AG (name redacted by BBB) closed the complaint through its informal resolution process; the quoted closing letter is addressed to ‘Croach NW’ and cites RCW 42.56 (Washington’s Public Records Act). The consumer rejected the response and said they were reopening the case.11

  • July 1, 2021 · PermitShown only

    Oregon

    Oregon SOS administratively revoked TJW CROACH LLC’s authority to transact business in Oregon on 06-28-2018 and 07-01-2021 (reason not stated on the record); reinstated 01-14-2021 and 12-17-2024. Now active.4

  • May 1, 2021 · PermitShown only

    Colorado

    Colorado SOS filing history for Croach Colorado, LLC: status changed to noncompliant on 05/01/2021 for failure to file the periodic report; the report was filed 05/03/2021. Not a revocation or dissolution; entity in Good Standing on October 28, 2026. Not scored.67

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