Bulwark Exterminating vs. Romex Pest & Termite Control
Bulwark Exterminating ranks #1 of 164 and Romex Pest & Termite Control ranks #21 of 164 in the West, with Handshake Scores of 9.3 and 8.4 out of 10. Both have locations on file in Oklahoma and Texas. Bulwark Exterminating also has locations in Washington, Arizona, Missouri, Nevada, New Mexico and Utah, and Romex Pest & Termite Control in Louisiana.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
| Bulwark Exterminating | Romex Pest & Termite Control | |
|---|---|---|
| Rank | #1 of 164 in the West | #21 of 164 in the West |
| Confidence | Medium | High |
| Provisional score | No | No |
| Door-to-door sales | Partial8, 9, 10, 11 | Yes3, 9, 10, 11, +8 |
| Ownership | Independent3, 5, 6, 7 | SubsidiaryParent: Rollins, Inc.3, 6, 7, 8 |
| Headquarters | Mesa, Arizona2, 3, 4 | Pleasant Grove, Utah2, 3, 4 |
| States on file | Washington, Arizona, Missouri, Nevada, New Mexico, Oklahoma, Texas and Utah27 locations | Louisiana, Oklahoma and Texas12 locations |
| Record verified | October 27, 2026 | October 27, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| Bulwark Exterminating | Romex Pest & Termite Control | |
|---|---|---|
| Customer satisfaction 35% | 9.6 | 9.4 |
| Bulwark Exterminating scores higher on customer satisfaction (9.6 vs. 9.4). | ||
| Complaint record 10% | 10.0 | 8.0 |
| Bulwark Exterminating scores higher on complaint record (10.0 vs. 8.0). | ||
| Sales and contract fairness 15% | 8.5 | 4.0 |
| Bulwark Exterminating scores higher on sales and contract fairness (8.5 vs. 4.0). | ||
| Licensing and compliance 15% | 10.0 | 10.0 |
| Tied on licensing and compliance (10.0 each). | ||
| Legal and regulatory record 15% | 10.0 | 10.0 |
| Tied on legal and regulatory record (10.0 each). | ||
| Handshake Score | 9.3/10 | 8.4/10 |
| Bulwark Exterminating has the higher Handshake Score (9.3 vs. 8.4). | ||
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| Bulwark Exterminating | Romex Pest & Termite Control | |
|---|---|---|
| Workplace score | 6.5 | 7.3 |
| Romex Pest & Termite Control has the higher workplace score (7.3 vs. 6.5). | ||
Review platforms
Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| Bulwark Exterminating | Romex Pest & Termite Control | |
|---|---|---|
| Google listings in the West | 21 | 12 |
| Google reviews | 31,753 | 35,175 |
| Google average | 4.9 | 4.9 |
Bulwark Exterminating 34 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleHouston, Texas | 4.9/5 | 5,048 | View |
| GoogleSchertz, Texas | 4.9/5 | 4,723 | View |
| GoogleAustin, Texas | 4.9/5 | 3,853 | View |
| GoogleCorpus Christi, Texas | 4.8/5 | 412 | View |
| GoogleRound Rock, Texas | 4.8/5 | 275 | View |
| GooglePeoria, Arizona | 4.9/5 | 2,398 | View |
| GoogleMesa, Arizona | 4.9/5 | 2,142 | View |
| GoogleMesa, Arizona | 4.9/5 | 1,187 | View |
| GoogleArizona | 4.9/5 | 1,099 | View |
| GooglePrescott, Arizona | 4.6/5 | 147 | View |
| GoogleArizona | 5.0/5 | 144 | View |
| GoogleSalt Lake City, Utah | 4.9/5 | 2,504 | View |
| GoogleSt. George, Utah | 4.9/5 | 632 | View |
| GoogleLas Vegas, Nevada | 4.9/5 | 1,444 | View |
| GoogleNorth Las Vegas, Nevada | 5.0/5 | 1,337 | View |
| GoogleMesquite, Nevada | 5.0/5 | 469 | View |
| BBBcompany-wide | 4.94/5 | 1,135 | View |
| Trustpilotcompany-wide | 2.9/5 | 18 | View |
| HomeAdvisorMesa, Arizona | 4.9/5 | 2,303 | View |
| HomeAdvisorSalt Lake City, Utah | 4.9/5 | 1,699 | View |
| AngiSt. George, Utah | 4.9/5 | 739 | View |
| AngiDallas, Texas | 4.8/5 | 852 | View |
| AngiShow Low, Arizona | 4.9/5 | 1,230 | View |
| AngiAustin, Texas | 4.6/5 | 414 | View |
| OtherConsumerAffairs, company-wide | 4.9/5 | 3,261 | View |
| Facebookcompany-wide | — | 113 | View |
| NextdoorHouston, Texas | — | — | View |
| GoogleTacoma, Washington | 4.8/5 | 1,899 | View |
| GoogleWashington | — | 0 | View |
| GoogleKansas City, Missouri | 4.9/5 | 650 | View |
| GoogleAlbuquerque, New Mexico | 4.9/5 | 589 | View |
| GoogleTulsa, Oklahoma | 4.9/5 | 746 | View |
| GoogleOklahoma | 4.9/5 | 55 | View |
| Googlenational: all US Google listings of the Bulwark Exterminating brand, used only as the complaint base | 4.9/5 | 45,797 | see record |
Romex Pest & Termite Control 17 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleLeander, Texas | 4.8/5 | 4,465 | View |
| GoogleProsper, Texas | 4.8/5 | 4,451 | View |
| GoogleGrand Prairie, Texas | 5.0/5 | 4,421 | View |
| GooglePlano, Texas | 4.9/5 | 2,846 | View |
| GoogleFlint, Texas | 4.8/5 | 2,465 | View |
| GoogleSan Antonio, Texas | 4.8/5 | 1,388 | View |
| GoogleMcKinney, Texas | 4.9/5 | 1,103 | View |
| GoogleTexas | 2.3/5 | 12 | View |
| GoogleTexas | 5.0/5 | 2 | View |
| GoogleEdmond, Oklahoma | 4.9/5 | 9,612 | View |
| GoogleTulsa, Oklahoma | 4.9/5 | 1,701 | View |
| GoogleSlidell, Louisiana | 4.9/5 | 2,709 | View |
| BBBPlano, Texas HQ profile — reviews for HQ and corporate-owned locations | 1.31/5 | 26 | View |
| BBBEdmond, Oklahoma profile | 1.5/5 | 2 | View |
| FacebookRomex Pest Control page | — | 292 | View |
| BBBBBB complaints, Plano, Texas HQ profile | — | 88 | View |
| BBBBBB complaints, Edmond, Oklahoma profile | — | 2 | View |
Better Business Bureau
Bulwark Exterminating. Its company-wide BBB profile shows an A+ grade and 35 complaints in the last three years.
Romex Pest & Termite Control. Its BBB profile shows a B grade and 90 complaints in the last three years across its BBB files.
| Bulwark Exterminating | Romex Pest & Termite Control | |
|---|---|---|
| BBB grade | A+3, 9, 50, 51, +5 | B4, 9, 17, 44, +2 |
| Accredited | Yes, since 5/18/2000 | No |
| Complaints, last 3 years | 35, company-wide | 90, across 2 BBB files |
| BBB customer reviews | 4.94/5 average from 1,135 reviews | 1.31/5 average from 26 reviews |
| Profile scope | Company-wide. The Mesa, Arizona HQ file covers “headquarters and its corporate-owned locations”; the BBB branch files checked for Austin, Houston, Schertz and Corpus Christi (Texas) and North Las Vegas (Nevada) show the same 35 complaints and 4.94 / 1,135 reviews, and Peoria, Flagstaff, Prescott (Arizona), St. George and Salt Lake City (Utah) are address listings on the HQ file. The HQ total therefore pools Texas, Arizona, Utah and Nevada and non-West states (Georgia, North Carolina, South Carolina, Tennessee, Indiana, Missouri, Oklahoma, Kansas, New Mexico and Washington). Only Tucson, Arizona has its own complaint record (1 complaint). | HQ profile (Plano, Texas) — “includes complaints for Romex Pest & Termite Control’s headquarters and its corporate-owned locations”; BBB lists 6 locations: Plano Texas (HQ), La Verkin Utah, St George Utah, Slidell Louisiana, an Edmond-area Oklahoma address (3825 NW 166th St D4, shown as “Bray, OK”) and, on page 2 of the list, a further “Romex Pest Control, LLC” entry at PO Box 911644, St George, Utah. No Mississippi location is listed. The Flint, Texas branch page is not in the list but links to this HQ and shows its totals. |
| Retrieved | October 27, 2026 | October 27, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
Bulwark Exterminating 10 terms
Company-stated initial term: in a 12/28/2023 BBB response the company said the customer’s signed service agreement committed to an initial full year of service.12
Company-stated renewal and cancellation terms (termite warranty agreement): the warranty renewed month to month after its term, and either party may cancel with 30 days’ written notice (BBB response 04/10/2024).12
Company-stated renewal (termite warranty, Tucson BBB file): after the prepaid extension ends, coverage moves to a $14.85 monthly renewal fee (BBB response 02/16/2026).13
Company cancellation instructions: call Customer Support (described as quickest), or download the formal cancellation request form and submit it as the form instructs; customers are told to check their service agreement for cancellation policies or possible fees.14
The posted cancellation form is a three-business-day Notice of Cancellation, canceled by mailing or delivering written notice to a Dallas, Texas PO box.11
Money-back guarantee scope per the company (BBB response 04/11/2024): a refund of the most recent service charge, not the payment history.12
Consumer-reported early-cancellation fee of $300 after a door-to-door sale (one first-hand BBB complaint, 10/10/2025; state not shown).9
Company-described warranty billing: warranty-program services are billed in monthly installments rather than per visit (BBB response 01/28/2026).15
New-home complimentary service: per the company, it carries a 60-day retreatment warranty and no obligation to continue regular service (BBB response 05/28/2025).15
Customer-reported payment option (Las Vegas Google review): month-to-month payments or paying upfront.16
Romex Pest & Termite Control 15 terms
Company terms: recurring service plans are canceled by written notice; prepaid amounts are refunded minus any early termination fee set in the service agreement (the fee amount is not published on the site).20
Company terms set Texas law and the courts of Dallas County, Texas, for disputes; the website terms contain no arbitration clause or class-action waiver. The service agreement itself was not seen.20
Company claim on pricing: no hidden fees; recurring plans are every-other-month to quarterly.1
The website contact form offers a “Canceling my Romex account” request type, so cancellation is not phone-only per the company’s own channels.21
A Texas customer quotes the signed agreement (Section 11(a)): cancellation by written notice within three business days of signing; after that a $250 early termination fee applies.9
Customer reports the early-cancellation fee as $250 plus tax ($270.63).9
Customer told by the office they had a 12-month contract with a $250 cancellation fee.22
Customer on a 12-month service plan charged a $250 cancellation fee after moving.23
Customer describes being pushed to sign a one-year contract; $270 fee charged on cancellation.24
Customer says Romex wants service continued for the next 18 months or a $250-plus-tax cancellation fee.9
Customer says the paper contract stated 12 months / 6 treatments while Romex claimed an electronically signed 18-month contract.25
Oklahoma customer told the $250 cancellation fee applied; says Romex required a phone call and would not handle it by email.26
Oklahoma customer facing a $250 cancellation fee.27
East Texas commenter says Romex canceled on them and charged a $270 cancellation fee.13
Second-hand: a commenter says reps don’t tell customers it is a year contract costing about $1,200 (about the commenter’s mother).12
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
Bulwark Exterminating 12 records (Texas 7, Arizona 1, Utah 2, Nevada 2)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license (TPCL 0566941; Harris County; Houston branch) | 0566941 | Listed on TDA’s Structural Pest Control “Current Licenses” Commercial Business report | 04/30/2027 | 57 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license (TPCL 0566944; Travis County; Austin branch) | 0566944 | Listed on TDA’s Structural Pest Control “Current Licenses” Commercial Business report | 04/30/2027 | 57 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license (TPCL 0566942; Guadalupe County; Schertz / San Antonio branch) | 0566942 | Listed on TDA’s Structural Pest Control “Current Licenses” Commercial Business report | 04/30/2027 | 57 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license (TPCL 0715854; Nueces County; Corpus Christi branch) | 0715854 | Listed on TDA’s Structural Pest Control “Current Licenses” Commercial Business report | 04/30/2027 | 57 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license (TPCL 0996159; Dallas County; Dallas branch, issued 05/19/2026) | 0996159 | Listed on TDA’s Structural Pest Control “Current Licenses” Commercial Business report | 05/31/2027 | 57 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license (TPCL 0566943; UNKNOWN County; county shown as UNKNOWN COUNTY; operator Adam T Seever) | 0566943 | Listed on TDA’s Structural Pest Control “Current Licenses” Commercial Business report | 04/30/2027 | 57 |
| Arizona | Arizona Department of Agriculture, Pest Management Division (Office of Pest Management license search, opm.azda.gov)Pest management business license (Bulwark Exterminating, LLC.; five qualifying parties; registered branch offices Peoria #3, Queen Creek #11, Taylor #8, Tucson #10) | 5632 | Active | 05/31/2027 | 4, 58 |
| Utah | Utah Department of Agriculture and Food (UDAF), Pesticide Program4000 - Commercial Pesticide Business (“BULWARK EXTERMINATING (STG)”, St. George) | 4000-467 | Active | 12/31/2028 | 59 |
| Utah | Utah Department of Agriculture and Food (UDAF), Pesticide Program4000 - Commercial Pesticide Business (“BULWARK EXTERMINATING LLC(SLC)”, Salt Lake City) | 4000-1943 | Active | 12/31/2026 | 59 |
| Nevada | Nevada Department of Agriculture, Pest Control Section (Plant Industry - Pest Control Program licensed operator report)Pest Control Business License (company license number 5253, Bulwark Exterminating LLC); 35 licensed operators listed under it, primary principal Camron J. Davis (operator license 202105) | 5253 | Listed on the 2026 Licensed Operators report (report dated September 2, 2026) | 12/31/2026 | 60 |
| Texas | Texas Comptroller of Public Accounts (franchise tax account status / Texas SOS registration)Business registration: foreign LLC (state of formation Arizona); Texas SOS file 0704974323 | 18609502317 | Right to transact business: ACTIVE; SOS registration: ACTIVE | Not shown | 61 |
| Nevada | Nevada Secretary of State (business entity search)Business registration: Foreign Limited-Liability Company, entity no. LLC4830-2001 | NV20011049862 | Active | Not shown | 62 |
Romex Pest & Termite Control 11 records (Texas 6, Oklahoma 2, Louisiana 3)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Texas | Texas Department of AgricultureCommercial business license (categories PTL) | 0747351 | Active (listed in TDA current-license report) | 09/30/2027 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PT) | 0899149 | Active (listed in TDA current-license report) | 12/31/2026 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PTL) | 0899167 | Active (listed in TDA current-license report) | 12/31/2026 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PT) | 0933548 | Active (listed in TDA current-license report) | 04/30/2027 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PT) | 0945485 | Active (listed in TDA current-license report) | 09/30/2027 | 5 |
| Oklahoma | Oklahoma Department of Agriculture, Food and ForestryPesticide License (commercial business) | 8943 | Active (unexpired categories 3A, 7A, 7B) | December 31, 2026 | 47, 48 |
| Oklahoma | Oklahoma Department of Agriculture, Food and ForestryPesticide License (commercial business) | 10074 | Active (unexpired categories 3A, 7A, 7B) | December 31, 2026 | 48, 49 |
| Louisiana | Louisiana Department of Agriculture and ForestryStructural Place of Business Permit | 0021DG | Active (as of the LDAF list revised April 20, 2026) | 6/30/2026 | 50 |
| Texas | Texas Comptroller of Public Accounts (franchise tax permit holders, data.texas.gov)Limited liability company (franchise tax account) | Taxpayer 32061246545; SOS file 0802518013 | SOS status A; right to transact business A | Not shown | 2 |
| Louisiana | Louisiana Secretary of StateLimited Liability Company (Non-Louisiana) | Charter 43306869Q | Active; Annual Report Status In Good Standing | Not shown | 8 |
| Louisiana | Louisiana Secretary of StateLimited Liability Company (Non-Louisiana) | Charter 47269723Q | Active; In Good Standing | Not shown | 7 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
Bulwark Exterminating 3 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 27, 2026 · Complaint summaryUsed in complaint record
BBB Mountain West & Pacific Southwest (Mesa, Arizona HQ file; covers HQ and corporate-owned locations)
35 BBB complaints in the last 3 years and 11 in the last 12 months on the HQ file, which the Texas (Austin, Houston, Schertz, Corpus Christi), Nevada, Utah and Arizona branch listings roll up to. All 30 complaints displayed (12/27/2023–10/14/2026) show Answered or Resolved. Types: service/repair 13, billing 9, order 3, product 2, sales/advertising 2, customer service 1. Recurring themes: billing after cancellation or for unwanted add-ons, accounts sent to collections and then cleared by the company, missed or undocumented services, and disputes over what a signature or free new-home service committed the customer to.9
October 27, 2026 · Complaint summaryShown only
BBB Serving Southern Arizona (Tucson file)
Separate Tucson BBB file (opened 11/18/2025, A+, accredited since 11/26/2025): 1 complaint in the last 3 years (02/09/2026, termite-warranty billing, Resolved after the company confirmed the prepaid coverage); 0 customer reviews.13
October 27, 2026 · Complaint summaryShown only
Arizona Department of Agriculture, Pest Management Division
The Arizona pest-management license record for Bulwark Exterminating, LLC. (license 5632) lists no adjudicated complaints in the last 3 years.4
Romex Pest & Termite Control 4 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 27, 2026 · Complaint summaryUsed in complaint record
BBB serving North Central Texas (HQ profile covering corporate-owned locations in Texas, Oklahoma, Louisiana and Utah)
BBB HQ profile: 88 complaints in the last 3 years, 38 in the last 12 months; rating B (reason given: the 88 complaints); not accredited. 73 complaint texts are displayed (pages 1–8): 41 marked Answered, 32 Resolved, none Unanswered. Types among displayed: Billing 33, Product 11, Service or Repair 10, Order 8, Sales and Advertising 7, Customer Service 4. Most recent complaints describe a $250 (+ tax $270.63) early-termination fee charged on cancellation, door-to-door sales misstatements, and missed services; the company’s usual reply is that it waived all fees and closed the account.9
October 27, 2026 · Complaint summaryUsed in complaint record
Better Business Bureau Oklahoma (Edmond, Oklahoma profile, separate file opened 9/2/2025)
Separate Edmond, Oklahoma BBB profile: 2 complaints in 3 years (1 in 12 months), one of them Unanswered (10/14/2025, cancellation fee and phone-only handling); rating D for failure to respond to 1 complaint and length of time in business; 2 reviews averaging 1.5.46
August 30, 2026 · Complaint summaryShown only
Texas Attorney General (consumer complaint, per the complainant)
A Texas customer’s BBB complaint says she also filed a consumer complaint with the Texas Attorney General over a door-to-door sale (no cancellation form given; charges after a timely 3-day cancellation). Romex waived the fees on BBB. A consumer filing, not an AG action; no Texas, Oklahoma or Louisiana AG action naming Romex was found.9
May 15, 2026 · PermitShown only
City of Bullard, Texas
The City of Bullard posted a notice that it had not issued a solicitors permit to Romex Pest Control, which the city said had been interacting with homeowners in Bullard, and urged residents to ask solicitors for a city permit. A city notice, not a citation or penalty; no further action was reported.11
Keep reading
- Bulwark Exterminating review#1 of 164 in the West
- Romex Pest & Termite Control review#21 of 164 in the West
- Is Bulwark Exterminating legit?Licenses, BBB record and legal history
- Is Romex Pest & Termite Control legit?Licenses, BBB record and legal history
- The Pacific Northwest pest control rankingsThe full rankings, with every factor score
- How we review companiesThe five factors, their weights and what we count
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