ClearDefense Pest Control vs. Romex Pest & Termite Control
ClearDefense Pest Control ranks #2 of 164 and Romex Pest & Termite Control ranks #21 of 164 in the West, with Handshake Scores of 9.3 and 8.4 out of 10. Both have locations on file in Louisiana and Texas. ClearDefense Pest Control also has locations in Arkansas and Missouri, and Romex Pest & Termite Control in Oklahoma.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
| ClearDefense Pest Control | Romex Pest & Termite Control | |
|---|---|---|
| Rank | #2 of 164 in the West | #21 of 164 in the West |
| Confidence | High | High |
| Provisional score | No | No |
| Door-to-door sales | Yes9, 10, 11, 12, +3 | Yes3, 9, 10, 11, +8 |
| Ownership | PE-backedParent: Coalesce Capital (private equity; growth investment announced Sept. 28, 2026; founders and management retain a meaningful equity interest)4, 7, 8 | SubsidiaryParent: Rollins, Inc.3, 6, 7, 8 |
| Headquarters | Matthews, North Carolina2 | Pleasant Grove, Utah2, 3, 4 |
| States on file | Arkansas, Louisiana, Missouri and Texas5 locations | Louisiana, Oklahoma and Texas12 locations |
| Record verified | October 27, 2026 | October 27, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| ClearDefense Pest Control | Romex Pest & Termite Control | |
|---|---|---|
| Customer satisfaction 35% | 10.0 | 9.4 |
| ClearDefense Pest Control scores higher on customer satisfaction (10.0 vs. 9.4). | ||
| Complaint record 10% | 10.0 | 8.0 |
| ClearDefense Pest Control scores higher on complaint record (10.0 vs. 8.0). | ||
| Sales and contract fairness 15% | 9.0 | 4.0 |
| ClearDefense Pest Control scores higher on sales and contract fairness (9.0 vs. 4.0). | ||
| Licensing and compliance 15% | 10.0 | 10.0 |
| Tied on licensing and compliance (10.0 each). | ||
| Legal and regulatory record 15% | 10.0 | 10.0 |
| Tied on legal and regulatory record (10.0 each). | ||
| Handshake Score | 9.3/10 | 8.4/10 |
| ClearDefense Pest Control has the higher Handshake Score (9.3 vs. 8.4). | ||
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| ClearDefense Pest Control | Romex Pest & Termite Control | |
|---|---|---|
| Workplace score | 7.7 | 7.3 |
| ClearDefense Pest Control has the higher workplace score (7.7 vs. 7.3). | ||
Review platforms
Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| ClearDefense Pest Control | Romex Pest & Termite Control | |
|---|---|---|
| Google listings in the West | 5 | 12 |
| Google reviews | 10,052 | 35,175 |
| Google average | 5.0 | 4.9 |
ClearDefense Pest Control 15 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleAustin, Texas | 5.0/5 | 2,173 | View |
| GoogleAmarillo, Texas | 5.0/5 | 1 | View |
| GoogleKansas City, Missouri | 5.0/5 | 2,576 | View |
| GoogleBaton Rouge, Louisiana | 5.0/5 | 2,195 | View |
| GoogleLittle Rock, Arkansas | 5.0/5 | 3,107 | View |
| FacebookLittle Rock, Arkansas | — | 449 | View |
| FacebookAustin, Texas | — | 53 | View |
| FacebookBaton Rouge, Louisiana | — | 603 | View |
| FacebookKansas City, Missouri | — | 394 | View |
| ThumbtackAustin, Texas | 4.9/5 | 10 | View |
| BBBLittle Rock, Arkansas | 1.0/5 | 1 | View |
| BBBBaton Rouge, Louisiana | 1.0/5 | 1 | View |
| BBBAustin, Texas | — | 0 | View |
| BBBKansas City, Missouri | — | 0 | View |
| YelpAustin, Texas | — | 38 | View |
Romex Pest & Termite Control 17 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleLeander, Texas | 4.8/5 | 4,465 | View |
| GoogleProsper, Texas | 4.8/5 | 4,451 | View |
| GoogleGrand Prairie, Texas | 5.0/5 | 4,421 | View |
| GooglePlano, Texas | 4.9/5 | 2,846 | View |
| GoogleFlint, Texas | 4.8/5 | 2,465 | View |
| GoogleSan Antonio, Texas | 4.8/5 | 1,388 | View |
| GoogleMcKinney, Texas | 4.9/5 | 1,103 | View |
| GoogleTexas | 2.3/5 | 12 | View |
| GoogleTexas | 5.0/5 | 2 | View |
| GoogleEdmond, Oklahoma | 4.9/5 | 9,612 | View |
| GoogleTulsa, Oklahoma | 4.9/5 | 1,701 | View |
| GoogleSlidell, Louisiana | 4.9/5 | 2,709 | View |
| BBBPlano, Texas HQ profile — reviews for HQ and corporate-owned locations | 1.31/5 | 26 | View |
| BBBEdmond, Oklahoma profile | 1.5/5 | 2 | View |
| FacebookRomex Pest Control page | — | 292 | View |
| BBBBBB complaints, Plano, Texas HQ profile | — | 88 | View |
| BBBBBB complaints, Edmond, Oklahoma profile | — | 2 | View |
Better Business Bureau
ClearDefense Pest Control. Its BBB profiles show 0 complaints in the last three years; grades vary by branch.
Romex Pest & Termite Control. Its BBB profile shows a B grade and 90 complaints in the last three years across its BBB files.
| ClearDefense Pest Control | Romex Pest & Termite Control | |
|---|---|---|
| BBB grade | A+ (AR, MO, LA branch profiles); A- (TX)33, 41 | B4, 9, 17, 44, +2 |
| Accredited | No | No |
| Complaints, last 3 years | 0 | 90, across 2 BBB files |
| BBB customer reviews | 1.0/5 average from 1 review | 1.31/5 average from 26 reviews |
| Profile scope | Four branch profiles, each covering one West branch: Austin Texas, Little Rock Arkansas, Kansas City Missouri, Baton Rouge Louisiana. BBB also has separate profiles for ClearDefense market LLCs outside the West (e.g. Raleigh B-, Richmond C, Charleston A); those are not included. | HQ profile (Plano, Texas) — “includes complaints for Romex Pest & Termite Control’s headquarters and its corporate-owned locations”; BBB lists 6 locations: Plano Texas (HQ), La Verkin Utah, St George Utah, Slidell Louisiana, an Edmond-area Oklahoma address (3825 NW 166th St D4, shown as “Bray, OK”) and, on page 2 of the list, a further “Romex Pest Control, LLC” entry at PO Box 911644, St George, Utah. No Mississippi location is listed. The Flint, Texas branch page is not in the list but links to this HQ and shows its totals. |
| Retrieved | October 27, 2026 | October 27, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
ClearDefense Pest Control 8 terms
Company FAQ: cancellation fees, if any, depend on the customer’s service agreement; no fee amount is published.16
Company FAQ: whether a contract is required varies by location; no term length is published.16
Company FAQ: customers can cancel by phone, email or a website request to the local branch.16
Company FAQ: billing is set up on a recurring basis that aligns with the service plan; the FAQ recommends quarterly service for most homes.16
Company FAQ: free re-service between scheduled visits.16
Little Rock BBB reviewer (1 star, 11/10/2025) says she asked before signing whether she would be in a contract, was told she would not be, and later received a letter requiring her to pay out the contract.17
Website terms cover the website and SMS/email programs only; pest control services are governed by separate service agreements, which are not published. The web terms choose North Carolina law and courts and contain no arbitration clause.2
Website promotion: $50 off the first service for new customers.1
Romex Pest & Termite Control 15 terms
Company terms: recurring service plans are canceled by written notice; prepaid amounts are refunded minus any early termination fee set in the service agreement (the fee amount is not published on the site).20
Company terms set Texas law and the courts of Dallas County, Texas, for disputes; the website terms contain no arbitration clause or class-action waiver. The service agreement itself was not seen.20
Company claim on pricing: no hidden fees; recurring plans are every-other-month to quarterly.1
The website contact form offers a “Canceling my Romex account” request type, so cancellation is not phone-only per the company’s own channels.21
A Texas customer quotes the signed agreement (Section 11(a)): cancellation by written notice within three business days of signing; after that a $250 early termination fee applies.9
Customer reports the early-cancellation fee as $250 plus tax ($270.63).9
Customer told by the office they had a 12-month contract with a $250 cancellation fee.22
Customer on a 12-month service plan charged a $250 cancellation fee after moving.23
Customer describes being pushed to sign a one-year contract; $270 fee charged on cancellation.24
Customer says Romex wants service continued for the next 18 months or a $250-plus-tax cancellation fee.9
Customer says the paper contract stated 12 months / 6 treatments while Romex claimed an electronically signed 18-month contract.25
Oklahoma customer told the $250 cancellation fee applied; says Romex required a phone call and would not handle it by email.26
Oklahoma customer facing a $250 cancellation fee.27
East Texas commenter says Romex canceled on them and charged a $270 cancellation fee.13
Second-hand: a commenter says reps don’t tell customers it is a year contract costing about $1,200 (about the commenter’s mother).12
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
ClearDefense Pest Control 8 records (Texas 2, Louisiana 2, Missouri 2, Arkansas 2)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Texas | Texas Department of AgricultureCommercial business license | 0882194 | Active (listed in TDA’s current-licenses report, file dated 26 Oct 2026) | 04/30/2027 | 42 |
| Louisiana | Louisiana Department of Agriculture and ForestryPlace of Business Permit | 001ZM8 | Active (LDAF POB list revised April 20, 2026) | 6/30/2026 (per the April 2026 list); BBB records the license with expiry 6/30/2027 | 33, 43 |
| Missouri | Missouri Department of AgriculturePesticide Business (MOPlants USAPlants Idaho) | 0032Y6 | Active | Not shown | 44 |
| Arkansas | Arkansas Department of AgricultureLicense Holder (business) license | Not shown | Not verified (no online lookup; the Department verifies licenses by email only) | Not shown | 45 |
| Texas | Texas Comptroller of Public Accounts (franchise tax account status; Texas SOS registration)Business entity registration (Texas LLC) | SOS file 0804415613; taxpayer 32082997274 | Right to Transact Business: ACTIVE; SOS registration ACTIVE (effective 02/02/2022) | Not shown | 3 |
| Louisiana | Louisiana Secretary of State (Commercial Division)Business entity registration (Louisiana LLC) | Charter 44293967K | Active; Annual Report Status In Good Standing; registered 2/23/2021; last report filed 1/29/2026 | Not shown | 4 |
| Arkansas | Arkansas Secretary of State (Corporations)Business entity registration (Arkansas LLC) | Filing # 811353243 | Good Standing; filed 02/02/2022 | Not shown | 5 |
| Missouri | Missouri Secretary of State (Business Services)Business entity registration (Missouri LLC) | Charter LC001571498 | Active; created 1/11/2018 | Not shown | 6 |
Romex Pest & Termite Control 11 records (Texas 6, Oklahoma 2, Louisiana 3)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Texas | Texas Department of AgricultureCommercial business license (categories PTL) | 0747351 | Active (listed in TDA current-license report) | 09/30/2027 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PT) | 0899149 | Active (listed in TDA current-license report) | 12/31/2026 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PTL) | 0899167 | Active (listed in TDA current-license report) | 12/31/2026 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PT) | 0933548 | Active (listed in TDA current-license report) | 04/30/2027 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PT) | 0945485 | Active (listed in TDA current-license report) | 09/30/2027 | 5 |
| Oklahoma | Oklahoma Department of Agriculture, Food and ForestryPesticide License (commercial business) | 8943 | Active (unexpired categories 3A, 7A, 7B) | December 31, 2026 | 47, 48 |
| Oklahoma | Oklahoma Department of Agriculture, Food and ForestryPesticide License (commercial business) | 10074 | Active (unexpired categories 3A, 7A, 7B) | December 31, 2026 | 48, 49 |
| Louisiana | Louisiana Department of Agriculture and ForestryStructural Place of Business Permit | 0021DG | Active (as of the LDAF list revised April 20, 2026) | 6/30/2026 | 50 |
| Texas | Texas Comptroller of Public Accounts (franchise tax permit holders, data.texas.gov)Limited liability company (franchise tax account) | Taxpayer 32061246545; SOS file 0802518013 | SOS status A; right to transact business A | Not shown | 2 |
| Louisiana | Louisiana Secretary of StateLimited Liability Company (Non-Louisiana) | Charter 43306869Q | Active; Annual Report Status In Good Standing | Not shown | 8 |
| Louisiana | Louisiana Secretary of StateLimited Liability Company (Non-Louisiana) | Charter 47269723Q | Active; In Good Standing | Not shown | 7 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
ClearDefense Pest Control 5 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 27, 2026 · Complaint summaryUsed in complaint record
Austin, Texas (BBB Heart of Texas)
BBB profile for ClearDefense Pest Control, 8906 Wall Street, Austin, Texas (BBB Heart of Texas; file opened 10/23/2025): not accredited, rated A-, 0 complaints, no customer reviews.35
October 27, 2026 · Complaint summaryUsed in complaint record
Little Rock, Arkansas (BBB Serving Arkansas)
BBB profile for ClearDefense Pest Control, Little Rock, Arkansas (BBB Serving Arkansas; file opened 3/3/2023): not accredited, rated A+, 0 complaints, 1 customer review (1 star).37
October 27, 2026 · Complaint summaryUsed in complaint record
Kansas City, Missouri (BBB of Midwest Plains)
BBB profile for ClearDefense Pest Control of Kansas City, 104 W 9th St Ste 10, Kansas City, Missouri (BBB of Midwest Plains; file opened 6/24/2026): not accredited, rated A+, 0 complaints, no customer reviews.39
October 27, 2026 · Complaint summaryUsed in complaint record
Baton Rouge, Louisiana (BBB of South Central Louisiana)
BBB profile for ClearDefense Pest Control of Baton Rouge, LLC (BBB of South Central Louisiana; file opened 6/13/2021): not accredited, rated A+, 0 complaints, 1 customer review (1 star).40
2017 · LawsuitShown only
U.S. District Court, M.D.N.C.
Clear Defense, L.L.C. sued ClearDefense Pest Control of Greensboro, Charlotte and Raleigh LLCs in the U.S. District Court for the Middle District of North Carolina for trademark infringement under the Lanham Act (No. 1:17-cv-01139). Private suit outside the West. A memorandum opinion and order signed 10/23/2018 (filed October 24, 2018) granted the defendants’ motion to dismiss in part and denied it in part; the final outcome was not verified (Justia returned 403).46, 47
Romex Pest & Termite Control 4 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 27, 2026 · Complaint summaryUsed in complaint record
BBB serving North Central Texas (HQ profile covering corporate-owned locations in Texas, Oklahoma, Louisiana and Utah)
BBB HQ profile: 88 complaints in the last 3 years, 38 in the last 12 months; rating B (reason given: the 88 complaints); not accredited. 73 complaint texts are displayed (pages 1–8): 41 marked Answered, 32 Resolved, none Unanswered. Types among displayed: Billing 33, Product 11, Service or Repair 10, Order 8, Sales and Advertising 7, Customer Service 4. Most recent complaints describe a $250 (+ tax $270.63) early-termination fee charged on cancellation, door-to-door sales misstatements, and missed services; the company’s usual reply is that it waived all fees and closed the account.9
October 27, 2026 · Complaint summaryUsed in complaint record
Better Business Bureau Oklahoma (Edmond, Oklahoma profile, separate file opened 9/2/2025)
Separate Edmond, Oklahoma BBB profile: 2 complaints in 3 years (1 in 12 months), one of them Unanswered (10/14/2025, cancellation fee and phone-only handling); rating D for failure to respond to 1 complaint and length of time in business; 2 reviews averaging 1.5.46
August 30, 2026 · Complaint summaryShown only
Texas Attorney General (consumer complaint, per the complainant)
A Texas customer’s BBB complaint says she also filed a consumer complaint with the Texas Attorney General over a door-to-door sale (no cancellation form given; charges after a timely 3-day cancellation). Romex waived the fees on BBB. A consumer filing, not an AG action; no Texas, Oklahoma or Louisiana AG action naming Romex was found.9
May 15, 2026 · PermitShown only
City of Bullard, Texas
The City of Bullard posted a notice that it had not issued a solicitors permit to Romex Pest Control, which the city said had been interacting with homeowners in Bullard, and urged residents to ask solicitors for a city permit. A city notice, not a citation or penalty; no further action was reported.11
Keep reading
- ClearDefense Pest Control review#2 of 164 in the West
- Romex Pest & Termite Control review#21 of 164 in the West
- Is ClearDefense Pest Control legit?Licenses, BBB record and legal history
- Is Romex Pest & Termite Control legit?Licenses, BBB record and legal history
- The Pacific Northwest pest control rankingsThe full rankings, with every factor score
- How we review companiesThe five factors, their weights and what we count
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