ClearDefense Pest Control vs. Rottler Pest Solutions
ClearDefense Pest Control ranks #2 of 164 and Rottler Pest Solutions ranks #14 of 164 in the West, with Handshake Scores of 9.3 and 8.6 out of 10. Both have locations on file in Missouri. ClearDefense Pest Control also has locations in Arkansas, Louisiana and Texas, and Rottler Pest Solutions in Kansas.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
| ClearDefense Pest Control | Rottler Pest Solutions | |
|---|---|---|
| Rank | #2 of 164 in the West | #14 of 164 in the West |
| Confidence | High | Medium |
| Provisional score | No | No |
| Door-to-door sales | Yes9, 10, 11, 12, +3 | Partial10, 11, 12 |
| Ownership | PE-backedParent: Coalesce Capital (private equity; growth investment announced Sept. 28, 2026; founders and management retain a meaningful equity interest)4, 7, 8 | Independent4, 5, 6, 7, +2 |
| Headquarters | Matthews, North Carolina2 | St. Louis, Missouri5 |
| States on file | Arkansas, Louisiana, Missouri and Texas5 locations | Kansas and Missouri12 locations |
| Record verified | October 27, 2026 | October 27, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| ClearDefense Pest Control | Rottler Pest Solutions | |
|---|---|---|
| Customer satisfaction 35% | 10.0 | 9.6 |
| ClearDefense Pest Control scores higher on customer satisfaction (10.0 vs. 9.6). | ||
| Complaint record 10% | 10.0 | 10.0 |
| Tied on complaint record (10.0 each). | ||
| Sales and contract fairness 15% | 9.0 | 9.0 |
| Tied on sales and contract fairness (9.0 each). | ||
| Licensing and compliance 15% | 10.0 | 10.0 |
| Tied on licensing and compliance (10.0 each). | ||
| Legal and regulatory record 15% | 10.0 | 10.0 |
| Tied on legal and regulatory record (10.0 each). | ||
| Handshake Score | 9.3/10 | 8.6/10 |
| ClearDefense Pest Control has the higher Handshake Score (9.3 vs. 8.6). | ||
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| ClearDefense Pest Control | Rottler Pest Solutions | |
|---|---|---|
| Workplace score | 7.7 | 7.3 |
| ClearDefense Pest Control has the higher workplace score (7.7 vs. 7.3). | ||
Review platforms
Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| ClearDefense Pest Control | Rottler Pest Solutions | |
|---|---|---|
| Google listings in the West | 5 | 11 |
| Google reviews | 10,052 | 9,709 |
| Google average | 5.0 | 4.9 |
ClearDefense Pest Control 15 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleAustin, Texas | 5.0/5 | 2,173 | View |
| GoogleAmarillo, Texas | 5.0/5 | 1 | View |
| GoogleKansas City, Missouri | 5.0/5 | 2,576 | View |
| GoogleBaton Rouge, Louisiana | 5.0/5 | 2,195 | View |
| GoogleLittle Rock, Arkansas | 5.0/5 | 3,107 | View |
| FacebookLittle Rock, Arkansas | — | 449 | View |
| FacebookAustin, Texas | — | 53 | View |
| FacebookBaton Rouge, Louisiana | — | 603 | View |
| FacebookKansas City, Missouri | — | 394 | View |
| ThumbtackAustin, Texas | 4.9/5 | 10 | View |
| BBBLittle Rock, Arkansas | 1.0/5 | 1 | View |
| BBBBaton Rouge, Louisiana | 1.0/5 | 1 | View |
| BBBAustin, Texas | — | 0 | View |
| BBBKansas City, Missouri | — | 0 | View |
| YelpAustin, Texas | — | 38 | View |
Rottler Pest Solutions 16 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleFenton, Missouri | 4.9/5 | 1,714 | View |
| GoogleSt. Louis, Missouri | 4.9/5 | 1,617 | View |
| GoogleSpringfield, Missouri | 4.9/5 | 1,466 | View |
| GoogleWentzville, Missouri | 4.9/5 | 1,191 | View |
| GoogleChesterfield, Missouri | 4.9/5 | 1,148 | View |
| GoogleRiverside, Missouri | 4.9/5 | 921 | View |
| GoogleSt. Louis, Missouri | 4.6/5 | 508 | View |
| GoogleJoplin, Missouri | 5.0/5 | 428 | View |
| GoogleColumbia, Missouri | 4.9/5 | 354 | View |
| GoogleFestus, Missouri | 5.0/5 | 312 | View |
| GoogleOverland Park, Kansas | 5.0/5 | 50 | View |
| BBBSt. Louis HQ file | 1.0/5 | 2 | View |
| AngiROTTLER PEST CONTROL COMPANY, St. Louis, Missouri 63114 | — | 0 | View |
| YelpColumbia, Missouri | — | — | View |
| YelpSt. Louis, Missouri | — | — | View |
| Googlenational: all US Google listings of the Rottler Pest Solutions brand, used only as the complaint base | 4.89/5 | 10,415 | see record |
Better Business Bureau
ClearDefense Pest Control. Its BBB profiles show 0 complaints in the last three years; grades vary by branch.
Rottler Pest Solutions. Its company-wide BBB profile shows an A+ grade and 9 complaints in the last three years.
| ClearDefense Pest Control | Rottler Pest Solutions | |
|---|---|---|
| BBB grade | A+ (AR, MO, LA branch profiles); A- (TX)33, 41 | A+4, 13 |
| Accredited | No | Yes, since 1997-07-28 |
| Complaints, last 3 years | 0 | 9, company-wide |
| BBB customer reviews | 1.0/5 average from 1 review | 1.0/5 average from 2 reviews |
| Profile scope | Four branch profiles, each covering one West branch: Austin Texas, Little Rock Arkansas, Kansas City Missouri, Baton Rouge Louisiana. BBB also has separate profiles for ClearDefense market LLCs outside the West (e.g. Raleigh B-, Richmond C, Charleston A); those are not included. | Not recorded |
| Retrieved | October 27, 2026 | October 28, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
ClearDefense Pest Control 8 terms
Company FAQ: cancellation fees, if any, depend on the customer’s service agreement; no fee amount is published.16
Company FAQ: whether a contract is required varies by location; no term length is published.16
Company FAQ: customers can cancel by phone, email or a website request to the local branch.16
Company FAQ: billing is set up on a recurring basis that aligns with the service plan; the FAQ recommends quarterly service for most homes.16
Company FAQ: free re-service between scheduled visits.16
Little Rock BBB reviewer (1 star, 11/10/2025) says she asked before signing whether she would be in a contract, was told she would not be, and later received a letter requiring her to pay out the contract.17
Website terms cover the website and SMS/email programs only; pest control services are governed by separate service agreements, which are not published. The web terms choose North Carolina law and courts and contain no arbitration clause.2
Website promotion: $50 off the first service for new customers.1
Rottler Pest Solutions 7 terms
Company states the ant (6/year) program it was complaining about carries no 6-year contract and no early termination fee: ‘we do not have a contract that lasts 6 years for ants and there’s no early termination fees with this agreement.’ (Rottler’s BBB reply dated 08/12/2024.)13
Company states there is no cancellation fee on its bed bug program (BBB reply dated 03/13/2024), and refunded the last service charge.13
A separate signed ‘program agreement’ exists but is not published: Rottler’s BBB reply cites an attached ‘program agreement’ and says it ‘went over the agreement together’ with the customer. Renewal, cancellation channel, minimum term and dispute terms are therefore not read from any company-published text.13
Year-round programs: Signature Plus (10 visits per year) and Signature (6 visits per year), each with free return visits between scheduled services (the ‘Rottler Promise’).14
One-time services are offered; pricing is quoted per property and no price list is published. A $250,000 Termite Damage Warranty is offered to qualifying customers with an active termite protection plan.15
BBB profile states a money-back guarantee: if Rottler cannot control the pest problem it will make things right or refund the cost of that service visit.4
No service agreement, terms of service or cancellation policy is published on rottler.com (the FAQ has no cancellation or renewal entry, and the site’s only terms pages are the privacy policy and an SMS terms page). Auto-renewal, cancellation channel, arbitration, minimum term and the standard-plan cancellation fee are not stated in any company-published text. The company’s own Facebook posts (search snippets only, not opened: ‘no long term commitments; you can cancel any time’ and ‘no lock-in contracts’) are recorded in claims and not scored.15
Absence finding. The FAQ lists questions on services, pricing, guarantees and support; none covers cancellation, renewal or contract length.
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
ClearDefense Pest Control 8 records (Texas 2, Louisiana 2, Missouri 2, Arkansas 2)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Texas | Texas Department of AgricultureCommercial business license | 0882194 | Active (listed in TDA’s current-licenses report, file dated 26 Oct 2026) | 04/30/2027 | 42 |
| Louisiana | Louisiana Department of Agriculture and ForestryPlace of Business Permit | 001ZM8 | Active (LDAF POB list revised April 20, 2026) | 6/30/2026 (per the April 2026 list); BBB records the license with expiry 6/30/2027 | 33, 43 |
| Missouri | Missouri Department of AgriculturePesticide Business (MOPlants USAPlants Idaho) | 0032Y6 | Active | Not shown | 44 |
| Arkansas | Arkansas Department of AgricultureLicense Holder (business) license | Not shown | Not verified (no online lookup; the Department verifies licenses by email only) | Not shown | 45 |
| Texas | Texas Comptroller of Public Accounts (franchise tax account status; Texas SOS registration)Business entity registration (Texas LLC) | SOS file 0804415613; taxpayer 32082997274 | Right to Transact Business: ACTIVE; SOS registration ACTIVE (effective 02/02/2022) | Not shown | 3 |
| Louisiana | Louisiana Secretary of State (Commercial Division)Business entity registration (Louisiana LLC) | Charter 44293967K | Active; Annual Report Status In Good Standing; registered 2/23/2021; last report filed 1/29/2026 | Not shown | 4 |
| Arkansas | Arkansas Secretary of State (Corporations)Business entity registration (Arkansas LLC) | Filing # 811353243 | Good Standing; filed 02/02/2022 | Not shown | 5 |
| Missouri | Missouri Secretary of State (Business Services)Business entity registration (Missouri LLC) | Charter LC001571498 | Active; created 1/11/2018 | Not shown | 6 |
Rottler Pest Solutions 13 records (Kansas 1, Missouri 12)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Kansas | Kansas Department of Agriculture (KDA), Pesticide and Fertilizer ProgramPesticide Business License (categories 3 Ornamental and Turf, 6 Right-of-Way, 7 Industrial, Institutional, Structural and Health-Related) | 6836 | Current (categories 3, 6 and 7 listed with expiry 12/31/2026) | December 31, 2026 | 32 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 00005X (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 00041X (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 000420 (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 000421 (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 000422 (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 000584 (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 0021XW (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 0021YK (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 0036XF (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 004018 (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 004DKD (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Secretary of State, Business ServicesGen. Business - For Profit (Domestic) corporation: ROTTLER PEST CONTROL COMPANY | 00258906 (charter number) | Good Standing | Not shown | 2 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
ClearDefense Pest Control 5 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 27, 2026 · Complaint summaryUsed in complaint record
Austin, Texas (BBB Heart of Texas)
BBB profile for ClearDefense Pest Control, 8906 Wall Street, Austin, Texas (BBB Heart of Texas; file opened 10/23/2025): not accredited, rated A-, 0 complaints, no customer reviews.35
October 27, 2026 · Complaint summaryUsed in complaint record
Little Rock, Arkansas (BBB Serving Arkansas)
BBB profile for ClearDefense Pest Control, Little Rock, Arkansas (BBB Serving Arkansas; file opened 3/3/2023): not accredited, rated A+, 0 complaints, 1 customer review (1 star).37
October 27, 2026 · Complaint summaryUsed in complaint record
Kansas City, Missouri (BBB of Midwest Plains)
BBB profile for ClearDefense Pest Control of Kansas City, 104 W 9th St Ste 10, Kansas City, Missouri (BBB of Midwest Plains; file opened 6/24/2026): not accredited, rated A+, 0 complaints, no customer reviews.39
October 27, 2026 · Complaint summaryUsed in complaint record
Baton Rouge, Louisiana (BBB of South Central Louisiana)
BBB profile for ClearDefense Pest Control of Baton Rouge, LLC (BBB of South Central Louisiana; file opened 6/13/2021): not accredited, rated A+, 0 complaints, 1 customer review (1 star).40
2017 · LawsuitShown only
U.S. District Court, M.D.N.C.
Clear Defense, L.L.C. sued ClearDefense Pest Control of Greensboro, Charlotte and Raleigh LLCs in the U.S. District Court for the Middle District of North Carolina for trademark infringement under the Lanham Act (No. 1:17-cv-01139). Private suit outside the West. A memorandum opinion and order signed 10/23/2018 (filed October 24, 2018) granted the defendants’ motion to dismiss in part and denied it in part; the final outcome was not verified (Justia returned 403).46, 47
Rottler Pest Solutions 4 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 28, 2026 · Complaint summaryUsed in complaint record
BBB Serving Greater Missouri & Southern Illinois, St. Louis HQ file (headquarters and corporate-owned locations)
BBB rating A+, accredited since 7/28/1997. 9 complaints in the last 3 years, 4 in the last 12 months; every complaint shown has a business response. Themes: missed appointments and unfinished work (trap and soffit job, $1,700 paid), billing after cancellation, a no-show service that was billed, bed bug program expectations, ineffective mole treatment, and two customers who described a program (‘$129 biweekly’ and ‘6/year’) as a 6-year contract (Rottler’s reply to the second says there is no 6-year contract and no early termination fee). Most are marked Resolved and several customers wrote that the reply satisfied them. No pattern-of-complaints alert or government-action notice shown.13
October 28, 2026 · Complaint summaryShown only
BBB of Midwest Plains, Riverside, Missouri file
A separate BBB file for the Riverside (Kansas City) office, A+, accredited since 12/22/2023. Its complaints page repeats the HQ totals (9 in 3 years, 4 in 12 months) but lists none, so it mirrors the St. Louis file and adds no separate complaints.34
October 18, 2024 · OtherShown only
City of St. Louis Comptroller, Internal Audit Section (Lambert International Airport contract)
Internal audit of the airport’s pest-control service agreement with Rottler Pest Control Solutions (period 7/1/2021 to 6/30/2023, contract price $123,600). The 11-page PDF has no text layer; read as page images. Conclusion (page 3): the contractor ‘fully complied with the contract agreement terms and conditions’ and invoice billings were consistent; the one improvement point concerns the airport’s monitoring of the work. A clean vendor audit, not a regulatory action.37
October 18, 2016 · OtherShown only
Missouri Court of Appeals, Eastern District (appeal from the Labor and Industrial Relations Commission)
Appellate order captioned Parr v. Rottler Pest Control Co., 505 S.W.3d 342 (No. ED 103923, filed October 18, 2016). It is a former employee’s appeal from the Missouri Labor and Industrial Relations Commission’s decision disqualifying him from unemployment benefits; Rottler and the Division of Employment Security were respondents and the court affirmed the Commission. A private unemployment-benefits matter, not a government action against Rottler, not a wage-and-hour case; not scored.35
Keep reading
- ClearDefense Pest Control review#2 of 164 in the West
- Rottler Pest Solutions review#14 of 164 in the West
- Is ClearDefense Pest Control legit?Licenses, BBB record and legal history
- Is Rottler Pest Solutions legit?Licenses, BBB record and legal history
- The Pacific Northwest pest control rankingsThe full rankings, with every factor score
- How we review companiesThe five factors, their weights and what we count
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