Rottler Pest Solutions Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★☆☆☆☆BBB, St. Louis HQ file · March 21, 2026

  “This company has not come back to finish their work. I paid $800 for this verbiage in the contract..”

  Rhoda P.Read on BBB

• ★☆☆☆☆BBB, St. Louis HQ file · September 16, 2024

  “Nice people. After 2 years of service moles are much worse, yet most service reports said no mole activity.”

  Russell H.Read on BBB

• Google, Fenton, Missouri · September 2026 (shown as 'a month ago' on October 28, 2026)

  “Dustin completed our initial visit for the Signature Pest Control service. He was very friendly, kind, respectful, and informative.”

  Anna P.Read on Google

• Google, Springfield, Missouri · October 2026 (shown as '3 weeks ago' on October 28, 2026)

  “Freddie did a great job treating our home! He was professional, friendly, and took the time to explain everything clearly.”

  Angeline D.Read on Google

• Google, St. Louis, Missouri · July 2026 (shown as '3 months ago' on October 28, 2026)

  “Horrible Service! We've used Rottler for probably 10 years and over the last several years their service has gone downhill! For years we'd had the same service tech but then we started getting a new person every other visit.”

  Marisa F.Read on Google

• Google, St. Louis, Missouri · August 2026 (shown as '2 months ago' on October 28, 2026)

  “Nathan Boley went above and beyond at our appointment. He showed compassion when he found out a utility company flooded our house and went the extra mile to make sure we were okay.”

  Holly H.Read on Google

Headquarters file also covers corporate-owned locations, including the Fairview Heights, Illinois office (BBB lists it as a branch of the same file, profile 0734-310006015, at 5609 N Illinois St, ‘East Saint Louis, IL 62208’), so it is not scoped to the 24 states. BBB’s Riverside, Missouri file (BBB of Midwest Plains, ‘View Headquarters’ link) shows the same 9/4 totals and lists no complaints. The count of complaints closed in the last 12 months left blank: BBB shows 4 complaints in the last 12 months, not how many were closed.

Scored: Complaint record

Complaint themes

• Missed appointments / unfinished work
• Billing after cancellation requests
• Program-length confusion (‘6 years’ vs ‘6/year’)
• Mole and bed bug program results

BBB profiles

• Main profile · A+View

Door-to-door sales: Partial

Partial. One recruiting post (Springfield, Missouri, posted 07/1/2026) describes door-to-door prospecting as part of a commissioned sales-inspector role; the company also sells through inbound phone, web booking and online purchase. No customer review or complaint read mentions a rep at the door, and a door-to-door search (rottler-pest-solutions-d2d-door) returned only other companies. The St. Louis sales-inspector post body was not opened.

• “Close sales through door-to-door prospecting and build long-term accounts”

  recruiting.paylocity.com · retrieved October 28, 2026¹⁰

  Residential Sales Inspector, Springfield, Missouri, full-time, ‘$60K–$90K typical performers’, ‘Uncapped commissions’. The all-jobs page lists a second Residential Sales Inspector opening in St. Louis (posted 05/8/2026) and a District Sales Representative opening in Fairview Heights, Illinois on the careers page.

• “Residential Sales Inspector - Springfield, MO 07/1/2026”

  recruiting.paylocity.com · retrieved October 28, 2026¹¹

• “DISTRICT SALES REPRESENTATIVE Fairview Heights, IL”

  rottler.com · retrieved October 28, 2026¹²

Contract terms and pricing

• Company states the ant (6/year) program it was complaining about carries no 6-year contract and no early termination fee: ‘we do not have a contract that lasts 6 years for ants and there’s no early termination fees with this agreement.’ (Rottler’s BBB reply dated 08/12/2024.)¹³

  “I explained that we do not have a contract that lasts 6 years for ants and there's no early termination fees with this agreement.”

• Company states there is no cancellation fee on its bed bug program (BBB reply dated 03/13/2024), and refunded the last service charge.¹³

  “There's no fee for cancelling and if there were any service issues, we will credit the last service of $126.00.”

• A separate signed ‘program agreement’ exists but is not published: Rottler’s BBB reply cites an attached ‘program agreement’ and says it ‘went over the agreement together’ with the customer. Renewal, cancellation channel, minimum term and dispute terms are therefore not read from any company-published text.¹³

  “Attached program agreement.”

• Year-round programs: Signature Plus (10 visits per year) and Signature (6 visits per year), each with free return visits between scheduled services (the ‘Rottler Promise’).¹⁴

  “This program includes 10 visits per year, plus any in-between visits at no additional cost.”

• One-time services are offered; pricing is quoted per property and no price list is published. A $250,000 Termite Damage Warranty is offered to qualifying customers with an active termite protection plan.¹⁵

  “Yes - we offer one-time services for certain pest issues.”

• BBB profile states a money-back guarantee: if Rottler cannot control the pest problem it will make things right or refund the cost of that service visit.⁴

  “Money Back Guarantee: If Rottler is unable to control the pest problem, we will make things right or refund the cost of that service visit.”

• No service agreement, terms of service or cancellation policy is published on rottler.com (the FAQ has no cancellation or renewal entry, and the site’s only terms pages are the privacy policy and an SMS terms page). Auto-renewal, cancellation channel, arbitration, minimum term and the standard-plan cancellation fee are not stated in any company-published text. The company’s own Facebook posts (search snippets only, not opened: ‘no long term commitments; you can cancel any time’ and ‘no lock-in contracts’) are recorded in claims and not scored.¹⁵

  “How do I reschedule my service appointment?”

  Absence finding. The FAQ lists questions on services, pricing, guarantees and support; none covers cancellation, renewal or contract length.

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB Serving Greater Missouri & Southern Illinois, St. Louis HQ file (headquarters and corporate-owned locations) · Complaint summaryScored: Complaint record

  BBB rating A+, accredited since 7/28/1997. 9 complaints in the last 3 years, 4 in the last 12 months; every complaint shown has a business response. Themes: missed appointments and unfinished work (trap and soffit job, $1,700 paid), billing after cancellation, a no-show service that was billed, bed bug program expectations, ineffective mole treatment, and two customers who described a program (‘$129 biweekly’ and ‘6/year’) as a 6-year contract (Rottler’s reply to the second says there is no 6-year contract and no early termination fee). Most are marked Resolved and several customers wrote that the reply satisfied them. No pattern-of-complaints alert or government-action notice shown.¹³

• October 28, 2026 · BBB of Midwest Plains, Riverside, Missouri file · Complaint summaryN/A

  A separate BBB file for the Riverside (Kansas City) office, A+, accredited since 12/22/2023. Its complaints page repeats the HQ totals (9 in 3 years, 4 in 12 months) but lists none, so it mirrors the St. Louis file and adds no separate complaints.³⁴

• October 18, 2024 · City of St. Louis Comptroller, Internal Audit Section (Lambert International Airport contract) · OtherN/A

  Internal audit of the airport’s pest-control service agreement with Rottler Pest Control Solutions (period 7/1/2021 to 6/30/2023, contract price $123,600). The 11-page PDF has no text layer; read as page images. Conclusion (page 3): the contractor ‘fully complied with the contract agreement terms and conditions’ and invoice billings were consistent; the one improvement point concerns the airport’s monitoring of the work. A clean vendor audit, not a regulatory action.³⁷

• October 18, 2016 · Missouri Court of Appeals, Eastern District (appeal from the Labor and Industrial Relations Commission) · OtherN/A

  Appellate order captioned Parr v. Rottler Pest Control Co., 505 S.W.3d 342 (No. ED 103923, filed October 18, 2016). It is a former employee’s appeal from the Missouri Labor and Industrial Relations Commission’s decision disqualifying him from unemployment benefits; Rottler and the Division of Employment Security were respondents and the court affirmed the Commission. A private unemployment-benefits matter, not a government action against Rottler, not a wage-and-hour case; not scored.³⁵

Workplace score: 7.3/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• QualityPro certified (company claim: since 2004), NPMA QualityPro, 2004⁶

  Source shown; issuer check not recorded

  Company claim; the QualityPro credential directory was not searched. QualityPro’s own board page lists ‘Dan Rottler, Rottler Pest Solutions, Saint Louis, MO’ as a director (https://www.npmaqualitypro.org/about-qualitypro/board-of-directors/), which shows involvement but not current certification.

• PCT Top 100 (company claim: every year since 2002), Pest Control Technology, 2002-⁵

  Source shown; issuer check not recorded

  The 2023 poster lists Rottler.

• BBB Torch Award, St. Louis, Columbia and Springfield, Better Business Bureau, 2022⁴⁶

  Source shown; issuer check not recorded

  Company-reported on its awards page; not verified with BBB.

• PCT Technician of the Year, Pest Control Technology, 2024⁴⁶

  Source shown; issuer check not recorded

  Company-reported; the same page lists 2020 PCT Magazine Technician of Year and a 2022 runner-up.

• St. Louis Magazine A-List, St. Louis Magazine, 2023⁴⁶

  Source shown; issuer check not recorded

  Company-reported, reader-vote style award; not verified with the issuer.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Largest independent pest control company in Missouri, with over 340 service vehicles and twelve locations across St. Louis, Springfield, Joplin, Kansas City, Columbia and Jefferson City areas.⁵

• Outside the 24 covered states: an office in Fairview Heights, Illinois (5609 N Illinois St) acquired through Barnett’s Pest Control (Feb 2019). Missouri Department of Agriculture’s MOPlants lookup row 003744 (‘dba BARNETT’S TERMITE & PEST CONTROL’, Illinois address) is ‘Pesticide Business (Active)’.^{33, 47}

• Serves bordering Illinois and Kansas; the Kansas office is Overland Park (7180 W 107th St Ste 4), listing 816-312-4942.⁴⁸

• No lock-in contracts / no long-term commitments, cancel any time (Rottler’s own Facebook posts, search snippets only; not scored).^{49, 50}

• A Valley Park branch was named 2026 Branch of the Year; Valley Park is not on the company’s office list and no listing or license was found for it.⁵¹

• Missouri also lists an Active ‘Pesticide Dealer Outlet’ record (00041Z) at 8625 St Charles Rock Road, St. Louis.³³

Mentions

Reddit hasn’t been searched for this company yet.

12 locations on file in Kansas (1), Missouri (11).

Overall confidence in this score: Medium, 5 of 11 points.

What keeps it from rating higher:

• 9,709 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 20 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Three were checked against earlier captures of the live listings (Fenton, Masterson Ave, Springfield): same business, address and phone. Google Maps was not fetched again in this pass (its terms forbid automated access).
• BBB’s HQ file covers it, so complaint record is marked not-attributable.
• Missouri licenses individuals only: the designated or qualifying commercial applicators behind each Pesticide Business record were not looked up (MOPlants individual search needs a last name). The lookup shows no insurance or bond field (RSMo 281.065).
• Kansas: the PBL search has no status or insurance fields; Kansas Secretary of State is behind an AWS WAF CAPTCHA and OpenCorporates returned a browser check, so Kansas business registration was not read. No Kansas AG company data is published (the AG search URL returned page-not-found).
• Missouri Secretary of State detail pages are behind a Cloudflare check; only the search-results rows are cited. Kansas and Missouri enforcement: neither agency publishes an enforcement list; a Missouri Open Records/Kansas Open Records request was out of scope, so a clean pesticide-enforcement record is not proven.
• Missouri AG: the ago.mo.gov site search for ‘Rottler’ returned only a 1992 Attorney General opinion index (unrelated to the company); no per-company complaint data is published.
• Courts: Missouri Case.net name search for ‘Rottler Pest’ loaded but its results table stayed on ‘Loading...’ (0 of 0) twice, so it proved nothing; CourtListener showed a human-verification check; Kansas CaseSearch needs the user agreement accepted and was not used. Court coverage is therefore partial. The one 2016 Missouri appellate order found by name, Parr v.
• Federal OSHA establishment search is behind a human check and was not used; workplace-safety records not verified. Wage-and-hour/FLSA search returned nothing relevant.
• BBB: the Riverside (BBB of Midwest Plains) file mirrors the St. Louis totals and shows no separate complaints; its reviews page was not captured. Complaint text on the HQ file does not name a state, and the file includes Illinois.
• Yelp (pages exist for Columbia and St. Louis), Facebook, Nextdoor and Thumbtack/HomeAdvisor pages were not opened (their terms forbid automated access, or no profile was found); no rating or count is recorded or scored. Angi’s profile has no reviews. Birdeye, pestcontrolreviews.com and similar aggregators mirror Google and are excluded.
• Glassdoor was blocked (403); RepVue not searched. Indeed’s terms restrict automated access, so it was not fetched again.
• Contract terms: no service agreement or terms are published. Minimum term, auto-renewal, cancellation channel and arbitration are unknown; the only company-stated fee statements are Rottler’s BBB replies (‘no early termination fees’, ‘no fee for cancelling’). The signed ‘program agreement’ that Rottler cites was not seen.
• Door-to-door: one recruiting post (Springfield, Missouri) mentions door-to-door prospecting; the St. Louis sales-inspector post was not opened. No first-hand report of reps at the door or ignoring no-soliciting signs was found. Reddit pages were not opened (search snippets only), and snippet-only items are not scored.
• QualityPro and BBB Torch Award claims were not verified on the issuers’ sites. The brand-to-entity link (Rottler Pest Solutions = Rottler Pest Control Company) is inferred from BBB alternate names and Missouri fictitious-name rows, not stated on a state record. ‘Valley Park’ branch could not be located.
• The 2023 PCT poster’s rank column could not be read reliably (two columns interleave), so only the revenue figure is cited.
• BBB complaints page for the St. Louis HQ file timed out on two reload attempts. Indeed was not re-read (terms restrict automated access); the 3.9 / 35 reviews figure was checked against the existing full-page capture. The two Facebook ‘no lock-in contracts / cancel any time’ posts remain search-snippet only (Facebook not opened).
• No other covered state needs a ‘licensing/registry’ entry.

Open questions

• Designated commercial applicators behind each MDA Pesticide Business record were not looked up.
• Kansas business registration (SOS behind CAPTCHA) and Case.net / CourtListener / Kansas courts not readable; a clean court and enforcement record is not proven.
• Yelp, Facebook, Glassdoor not opened or blocked, so no scored rating from them; Indeed relies on an earlier full-page capture.
• Missouri SOS: relationship of Rottler Services, Inc. (00356290) to the brand not established; brand-to-entity link rests on shared names and BBB alternate names.