Holper's Pest & Animal Solutions Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Headquarters file “includes complaints for Holper’s Pest & Animal Solutions’s headquarters and its corporate-owned locations” and its service area is six Missouri entries (Jefferson, Saint Charles, Saint Louis and Saint Louis City counties, Union, Washington), so no outside-West area is listed. BBB’s search also lists a second Holper’s file at 2745 High Ridge Blvd # 1, High Ridge, Missouri 63049 (A+, phone (636) 677-1137, the “Other Phone” on the main file). BBB alternate names on the main file (Frank’s Pest Management, Mole Patrol, Superior Pest 1, Franklin Pest, Paske Pest, Safeway Pest, Dunnigan Termite & Tree Service) mirror the acquisitions the company describes. The count of complaints closed in the last 12 months left blank: BBB shows 1 complaint in 12 months, not whether it is closed. Both complaints show a business response, so unanswered = 0. The second High Ridge entry (2745 High Ridge Blvd # 1, High Ridge, Missouri 63049, (636) 677-1137) is not a separate BBB file. Its profile URL carries the same BBB file id with a View Headquarters link back to the Saint Louis profile, and it shows the same figures (2 complaints in the last 3 years, 4 customer reviews, A+). It is another address listed under the headquarters file, so its complaints are not added to the total (no double count). Read via text fetch on October 28, 2026.

Scored: Complaint record

Complaint themes

• Billing after the customer asked to cancel (Resolved)
• Wildlife-exclusion repair that kept failing after a possum was trapped (Answered, customer rejected the reply)

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door sales evidence found. The company site says “Most customers find Holper’s through referrals” (about page) and sells through a free-quote form and phone. No summer-sales or door-to-door recruiting page, no solicitor-permit news and no BBB or Google review describing reps at the door were found. Indeed, Glassdoor and Facebook were not fetched (their terms bar automated access), so job-post evidence is a gap. One search hit (a Facebook group post about an unnamed “bug man” ringing a doorbell) does not name Holper’s and was not used.

Contract terms and pricing

• Recurring residential plans are quarterly: Bronze from $42/mo, SilverXP from $54/mo, Platinum from $125/mo. Each lists “Easy Pay automatic billing” and a Pest-Free Guarantee. Page also says “EPA-regulated treatments protect your home for about 90 days. Quarterly service keeps that protection active year-round.”⁵

  “Starting at: $42 /mo”

• General pest control is the core line: the home page headline is “Year-Round Pest Protection Starting At $42/Mo” and the plans cover “100+ pests, including ants, spiders, wasps & more”; wildlife removal is one of several service lines (not wildlife-only).⁵

  “Covers 100+ pests, including ants, spiders, wasps & more”

• Published price guidance: a one-time pest control service typically runs $150 to $350; most homeowners choose a recurring plan from $42/mo.⁵

  “a one-time pest control service typically falls between $150 and $350”

• Residential terms say service runs “for the term outlined in the agreement”: a separate Service Agreement sets the term length, and its text is not published.²

  “for the structure/property address listed for the term outlined in the agreement”

• First-year commitment: “A customer that is within their first year of service must receive at least 4 quarterly services before cancellation is allowed, even if it has been 12 months.”²

  “A customer that is within their first year of service must receive at least 4 quarterly services before cancellation is allowed, even if it has been 12 months.”

  No minimum term in months is stated in the published text, and the length of the service period is left to the unpublished Service Agreement. Reading A: a first-year commitment of about 12 months, because the clause refers to the first year and to “12 months”. Reading B: the commitment is satisfied by four quarterly visits (about 9 months if the first visit is at sign-up), which is below the 12-month band.

• Automatic renewal: “At the end of the service period, this service agreement will automatically renew for another term of the same length.” The company may raise the price after each term.²

  “At the end of the service period, this service agreement will automatically renew for another term of the same length.”

  Scored: Sales and contract fairness (−0.5)

• Non-renewal needs written notice at least 60 days before the term ends: “the other party must be notified of this in writing at least sixty (60) days before the end of that agreement period.”²

  “the other party must be notified of this in writing at least sixty (60) days before the end of that agreement period”

• Mandatory arbitration: disputes go to “binding arbitration” under American Arbitration Association rules, and the parties waive jury trial. No class-action waiver is stated.²

  “the parties hereby expressly agree to submit their dispute to binding arbitration for resolution in accordance with the rules and requirements of the American Arbitration Association.”

  Scored: Sales and contract fairness (−0.5)

• Appointment cancellation inside 24 hours with a reschedule request “will incur a fee in accordance with the agreement in place at that time” (amount not published). This is a missed-appointment fee, not an early-termination fee.²

  “Cancellation within a 24-hour period with a request to reschedule the appointment will incur a fee in accordance with the agreement in place at that time.”

• Ending card-on-file billing: the customer may revoke the payment authorization by email, phone or mail; the company “requires at least 30 days’ notice prior to the scheduled payment date”. No early-termination fee is stated anywhere in the published terms.²

  “In order to cancel this authorization, I will give notice to the Company by email at customerservice@holperspest.com, by phone at (314) 403-8422, or by mail to 9223 Gravois Road, St. Louis, MO 63123”

• Pest-Free Guarantee condition: “you must receive at least quarterly (every 90 days) pest service with no more than a 45-day window between when service is due and when it is received”; otherwise the customer pays the initial service cost to resume.²

  “To receive the Pest-Free Guarantee, you must receive at least quarterly (every 90 days) pest service with no more than a 45-day window between when service is due and when it is received.”

• Liquid termite renewal: 12-month term, annual fee, price changes capped at 10%; “If the customer cancels, renewal fees already paid are not refunded.”²

  “If the customer cancels, renewal fees already paid are not refunded.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB Serving Greater Missouri & Southern Illinois (Holper’s headquarters file, Missouri service area) · Complaint summaryScored: Complaint record

  BBB file: 2 complaints in the last 3 years, 1 in the last 12 months. Both received a business response: a 12/26/2024 billing complaint (customer says a card was charged after cancellation; status Resolved) and an 08/13/2026 service complaint about a soffit repair after possum trapping (status Answered; the customer rejected the response and the company offered a $225 exclusion repair). The file shows A+ and accreditation since 2/22/2023, and no BBB alert on its Information and Alerts page.^{13, 14}

• October 28, 2026 · Missouri Attorney General (ago.mo.gov site search) · EnforcementN/A

  Searching the Missouri Attorney General’s site for “Holper” returned no results. The AG publishes no per-company complaint data, and MDA publishes no enforcement list, so absence here is not proof of a clean record. Case.net and OSHA lookups did not return usable results (see gaps).²⁰

• June 12, 2007 · Pennsylvania Superior Court (CourtListener, 928 A.2d 278) · LawsuitN/A

  Susquehanna Patriot Commercial Leasing Co. v. Holper Industries, Inc. et al., an appeal naming Holper Industries, Inc., Holper’s Pest & Animal Solutions and Jeffrey H. Holper. A private commercial dispute from 2007 against the pre-2022 owner; the opinion was not read (CourtListener search card only). Not a government action and outside the 5-10 year window; not scored.¹⁹

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Best Places to Work in Pest Control 2026, #8 Medium Employer (company claim), Pest Control Technology (PCT) / Best Companies Group, 2026²⁶

  Source shown; issuer check not recorded

  Stated on the company’s own blog (Sept 4, 2026) and About page. PCT’s published ranking page was not retrieved (pctonline.com timed out), so the placement is unverified on the issuer’s site. The company’s Facebook post says “Top 10 Companies to Work For”.

• QualityPro certified (company claim), NPMA QualityPro²⁷

  Source shown; issuer check not recorded

  Company claim only; the QualityPro directory was not searched (gap).

• BBB Accredited Business, A+, Better Business Bureau, 2023³

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Locally owned since 1952; “70+ years. 70,000 customers.”²⁷

  The home page header says “Locally Owned Since 1952”. A 2017 local-news item puts the business at 32 years (1985) and the current legal entity dates to 2022, so the 1952 figure is the company’s own claim and was not corroborated.

• Trusted by 4,000+ homeowners across Missouri and Illinois; 4,000 recurring customers.⁵

• Pest-Free Guarantee on Recurring Plans.⁵

• Family and woman-owned.⁵

• Service areas: 15 counties in Missouri and Illinois (Boone, Christian, Franklin, Greene, Jefferson, Polk, St. Charles, St. Louis, Taney, Webster in Missouri; Jackson, Madison, Monroe, St. Clair, Tazewell in Illinois). No Illinois office is listed, so Illinois is a service footprint, not a location.⁵

• Growth by acquisition: “we’ve grown by welcoming other trusted local pest companies into the Holper’s family.”²⁷

• Midwestern Pest Control has joined Holper’s (announcement page); the fictitious name “Midwestern Pest & Termite” was registered to Superior Pest 1, LLC on 2/25/2026.²⁸

• Operating hours Mo-Fr 8:00 am - 5:00 pm, Sat 9:00 am - 12:00pm.²⁹

Mentions

• South County Times (Times Newspapers) · News · April 28, 2017 · Positive toneRead

  Holper's Pest & Animal Solutions Celebrates 32 Years

  Community business note: ribbon-cutting at the Affton (9223 Gravois Rd) office for 32 years in business; names Jeff Holper as owner and lists roaches, bed bugs, termites and many wildlife species among its services.

  “Holper's Pest & Animal Solutions, 9223 Gravois Road in Affton, recently celebrated its 32nd year in business with a ribbon cutting.”

• Reddit · Reddit · Date not shown · Negative toneRead

  Can anyone recommend a good pest control company? (r/StLouis)

  An old r/StLouis thread (date not shown, the URL pattern suggests around 2011) in which a commenter lists Holper’s among companies to avoid. Pre-dates the 2022 change of ownership; reason not visible in the snippet.

  “I can only suggest who not to choose. Holper's Pest - http://www.holperspest.”

• Yelp · Other · October 2026 · Negative toneRead

  Holper's Pest & Animal Solutions - Yelp listing (October 2026)

  A Yelp listing exists for the St. Louis office. Yelp was not fetched (its terms bar automated access); only a search snippet from one critical review about a squirrel job and its warranty was seen. No Yelp rating or count is known, so Yelp is not in customer satisfaction.other.

  “This company is a complete Scam. They did an inspection and said they evicted the squirrels and if any squirrels came back it was covered under warranty.”

• PestReviews.org · Directory · Date not shown · Positive toneRead

  Reviews of Holper's Pest & Animal Solutions - PestReviews.org

  A pest-industry review aggregator page that shows the St. Louis office with 5 stars and “2,055 Verified Pest Control Reviews”, each tagged “Service Performed by” a named technician, which indicates a post-service customer survey feed. The site returned HTTP 503 when fetched, so this is a search snippet only; treated as a company-solicited feed and not scored.

  “★★★★★ 2,055 Verified Pest Control Reviews”

• Facebook (Holper’s own page) · Other · 2026 · Positive toneRead

  Holper's names a 2026 PCT Best Place to Work (Facebook post)

  The company’s own Facebook post announcing the PCT ranking (company statement, snippet only; Facebook not fetched).

  “Holper's Pest has been named one of PCT Magazine's Top 10 Companies to Work For in 2026 !”

Reddit hasn’t been searched for this company yet.

4 locations on file in Missouri (4).

Overall confidence in this score: Medium, 5 of 11 points.

What keeps it from rating higher:

• 2,171 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 13 independent websites cited (25 or more earns a point).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Wildlife removal is one of several lines.
• Ozark 5.0 (142) vs 128; Union 5.0 (102) vs 91. Addresses and phones match the company site for all three.
• Google Maps gives a limited review view: sorting did not load, so only a handful of recent (mostly positive) reviews could be read per listing; the lowest-rated Google reviews were not reachable.
• BBB also lists a second Holper’s file at 2745 High Ridge Blvd # 1, High Ridge, Missouri 63049.
• Missouri pesticide licensing: Missouri licenses individuals; the MDA lookup shows one Pesticide Business record (00025X, 9223 Gravois) and an individual Commercial Applicator (Richard J Chappuis Jr). No separate record was found for the Union, Ozark or Florissant offices (recorded, not deducted). The lookup shows no insurance or bond field (RSMo 281.065 requires one).
• Missouri Secretary of State entity detail pages are behind a Cloudflare check, so only search-result rows were read (no officers, no annual-report history). Predecessor Holper Industries, Inc. (charter 00367482) shows “Admin Diss/Cancel - Report”; its dissolution date is not shown and it is not the operating licensee.
• Court records: Missouri Case.net name search for “Superior Pest 1” loaded but its result table stayed on “Loading...” (0 of 0), so it proved nothing; a “Holper” search was not run. CourtListener (federal and some state opinions) returned one 2007 Pennsylvania opinion naming Holper Industries; PACER and state trial courts were not searched.
• OSHA establishment search not attempted (human-verification page per the Missouri source guide). MDA publishes no enforcement list; a records request was outside this pass.
• Yelp, Facebook, Indeed and Glassdoor were not fetched (terms bar automated access). Yelp rating and count, Indeed rating (5 reviews per a search title) and any Glassdoor/RepVue profile are unknown; no employee rating is scored. PCT’s Best Places to Work page timed out, and the QualityPro directory was not checked, so both credentials are company claims.
• Angi, HomeAdvisor, Thumbtack, Nextdoor and Trustpilot: no profile was found by search or reachable by direct URL, so no non-Google platform other than BBB (4 reviews, under the 5-review minimum) is on file. The site’s Trustindex widget mirrors Google and PestReviews.org (503 on fetch) is a post-service survey feed; neither is scored.
• Reddit discovery returned one old r/StLouis thread (snippet only). Reddit was not fetched.
• Door-to-door sales: no evidence either way (see the sales notes). No careers or recruiting page is listed in the site’s page sitemap.
• The published Residential and Commercial terms refer to a separate signed Service Agreement for the term length; its text, any early-termination fee and the exact renewal length are not published. The Terms page names Superior Pest 1, LLC, so it is treated as the service contract, with the renewal, arbitration and written-notice terms stated outright.
• Illinois: the company serves five Illinois counties but lists no Illinois office; Illinois is outside the 24 covered states and nothing was researched there. No locations in any other covered state were found.
• holperspest.com live re-read timed out; the Terms page was checked against our capture of October 28, 2026. The 2022 ownership change is not documented as a sale.

Open questions

• Was the business sold by the Holper family in 2022? Records show a new LLC and fictitious name but no source states a sale.
• Minimum term: the signed Service Agreement length is unpublished.
• Yelp, Facebook, Indeed and Glassdoor were not fetched (terms bar automated access).
• Illinois (service footprint) is outside the 24 states and not researched.