STL Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★BBB, St. Louis, Missouri · April 12, 2024

  “OMG, I can't believe I'm writing about pest control....who would've thought. Anyway, STL Pest Control will be my go-to service until they show me otherwise. The office staff and service engineer(s) were responsive, timely, professional, skilled, friendly and courteous in rendering their duties.”

  Donna W.Read on BBB

• ★★★★★Angi, St. Louis, Missouri · November 2016

  “I called and Rick came out in a timely manner to give me an estimate. He did the preventive termite re-treat upon my request, and things went as expected. He has a warranty for 10 years as long as I keep up the annual inspections, and I like that.”

  Sheila W.Read on Angi

• ★★★★★Angi, St. Louis, Missouri · October 2013

  “He came out quickly, was very reasonably priced, and very knowledgeable about the insects. We didn't even know what they were, and he explained more about them, their habitat, and best ways to keep them out.”

  Shannon M.Read on Angi

• Yelp, St. Louis, Missouri

  “I have been using STL Pest Control for about 7 years now. They are the best! Family owned company, no ongoing contract required. They come out, do what is ...”

  Name not shownRead on Yelp

BBB Serving Greater Missouri & Southern Illinois file for STL Pest Control, LLC, 2525 Hampton Ave; service area is four Missouri counties only (Jefferson, Saint Charles, Saint Louis, Saint Louis City), so the file is Missouri-scoped. BBB lists “Years in Business: 37”, “Business Started: 3/1/1989”, “Business Incorporated: 6/9/2025”. Complaints page: “This business has 0 complaints”. The company home page says it “was an accredited member of the Better Business Bureau for several years” (past tense) while BBB shows accreditation since 10/22/2025.

Scored: Complaint record

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found. The company site describes inbound scheduling (“Request Service”, phone, same-day service) and says services are provided “without written contracts”. No door-to-door or summer-sales job post, solicitor-permit action or review describing reps at the door appeared in searches stl1-g, stl2-j, stl3-d or in the BBB/Angi reviews read. A 4-year-old Facebook job post that surfaced in a search snippet (“Immediate Opening! $15-$20 per hour plus monthly bonus”, technician role) is not a sales post. Careers page and Indeed listings were not opened (Indeed and Facebook terms restrict automated access).

Contract terms and pricing

• Company states it provides services without written contracts (“No Contracts”), on its reviews page and its service-locations page.¹⁰

  “No Contracts Services provided without written contracts.”

• Residential page: company says it offers service “without all the contracts that others use to lock you in for an entire year”.¹²

  “without all the contracts that others use to lock you in for an entire year”

• Year-round “Pest Free” programs are priced monthly: STL Pest Free from $49/month, STL Pest & Rodents from $59/month, STL Complete Home Protection (adds termite bait stations) from $89/month, each with an initial fee for the first visit.¹³

  “Starting at $49/month *Initial Fee Applies STL PEST FREE”

• The programs FAQ does not state term, renewal or cancellation terms; it answers “Can I cancel my plan anytime, and are there any contract requirements?” with a referral to the office.¹³

  “Please contact our office for current plan terms and cancellation details.”

• Programs include free return visits between scheduled visits (“If covered pests return between scheduled visits ... we will arrange a return visit”).¹³

  “If covered pests return between scheduled visits, contact our office and we will arrange a return visit as needed under your program coverage.”

• No arbitration, auto-renewal, cancellation-channel or fee wording was found anywhere on the company site (home, programs, residential, commercial, termite, service-locations, reviews, privacy policy pages read). The only site terms page is a privacy / SMS-messaging policy.¹⁴

  “Reply STOP to cancel, HELP for help.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB Serving Greater Missouri & Southern Illinois, St. Louis file (service area: Jefferson, Saint Charles, Saint Louis and Saint Louis City counties, Missouri) · Complaint summaryScored: Complaint record

  BBB rating A+, BBB Accredited since 10/22/2025 (file opened 8/13/2012). The complaints page shows 0 complaints. The profile shows one customer review (5 stars, 04/12/2024) with a company reply. No pattern-of-complaints alert or government-action notice shown.²³

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accredited Business (A+), Better Business Bureau, 2025²

  Source shown; issuer check not recorded

  Verified on BBB. The company home page speaks of BBB accreditation in the past tense (“was an accredited member ... for several years”).

• Active member, Missouri Pest Management Association (MPMA), Missouri Pest Management Association, 2023²⁶

  Source shown; issuer check not recorded

  Listed in the 2023 member directory (Region 3). Membership is not a certification.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Company says its owner Rick Isenmann is president of the Greater St. Louis Pest Control Association, with son Zach (General Manager since 2020) on its board.⁷

• Company says it has an office staff and 14 full-time service technicians.⁷

• Company says it is a member of the Greater St. Louis Pest Control Association, the Missouri Pest Management Association and the National Pest Management Association.¹

• Company advertises “3,000+ Google Reviews” at 4.9 and, on its programs page, “over 2,800 5-star reviews”.¹

• Company advertises a guaranteed pest-free home, free return visits and “100% satisfaction guaranteed”.¹³

• Outside the 24 covered states: the Facebook page and BBB profile point to Illinois service (BBB lists the Illinois Department of Agriculture pesticide lookup). No Illinois office or listing was found, and Illinois is not a covered state.²

• Company describes itself as a “small, St. Louis-owned company” and a family-operated business led by Rick Isenmann and his son Zach; Angi lists it as “Family owned & operated”. These are company statements; see ownership for the 2026 trade-podcast account of a private-equity partnership.¹

Mentions

Reddit hasn’t been searched for this company yet.

3 locations on file in Missouri (3).

Overall confidence in this score: Low (provisional), 3 of 11 points.

What keeps it from rating higher:

• Verifier rated the legal and regulatory record low (high earns a point).
• 3,026 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the licensing medium (high earns a point).
• 18 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Only indirect corroboration from the company site widget (“4.9... 3,000+ Google Reviews”).
• No other STL Pest Control Google listing exists in the Missouri brand data. “STL Pest Guru” (Fenton, 43 reviews, different phone and address) is a different business and was left out.
• Wildwood, Missouri 63040 is listed as an office on the company contact page but has no street address, phone or Google listing.
• Ownership: recorded as PE-backed (Perennial Services Group) on the strength of the PMP Industry Insiders Episode 292 show notes (September 24, 2026) and Apple Podcasts listing. The transaction date, terms and Perennial’s stake are not stated in anything read; Perennial Services Group’s own site, a Jan 2026 Brentwood Associates recapitalization press release (search snippet only), a job-board posting that lists Perennial as employer for STL Pest Control in Fenton and the podcast video page timed out or were not captured, so none is cited. Missouri SOS shows an Active foreign “STL PEST CONTROL, LLC” (FL001710971, created 6/9/2025, agent C T Corporation System) matching BBB’s “Business Incorporated 6/9/2025”; its detail page (state of formation, members) is behind a Cloudflare check and was not worked around, so whether it is the transaction vehicle is unconfirmed. Third-party snippets also describe the business as a “Division of RJI Enterprises Inc.” (Missouri charter 00364582, Good Standing). Searches for an announcement in PCT, PMP news, Missouri business press and PE sites found none.
• Earlier domestic “STL Pest Control, LLC” (LC0965758, created 5/1/2009, status Term/Cancel, agent Bruce DeGroot): termination date and relationship to the current company not shown in the search row; not scored.
• Missouri licenses individual applicators only. The only MDA Pesticide Business record found is Fenton (002G1M). No Pesticide Business record was found for the St. Louis (2525 Hampton Ave) or Wildwood offices under the names STL*, *STL* or RJI*, or by ZIP 63139. The lookup shows no expiry, insurance or bond; RSMo 281.065 requires a $50,000 bond or liability policy. Offices without their own record: recorded as a gap, not scored.
• Only the two owner-family applicator records were retrieved (Richard J. and Zachary Isenmann, Commercial Applicators at 500 Rudder Rd, Fenton). The roughly 14 technicians the company says it employs, and any applicator at the St. Louis or Wildwood offices, were not searched by name (MOPlants cannot search by employer).
• MDA publishes no enforcement list; closed investigation reports are available only by written/open-records request (outside this pass). No MDA violation or penalty was found for STL Pest Control in searches stl2-i and stl3-i.
• Courts: CourtListener case-law search for “STL Pest Control” returned no results; its RECAP/docket search returned HTTP 405 (blocked) and was not worked around. Missouri Case.net litigant search (business name, all courts) was submitted but its results table stayed on “Loading...” with 0 entries, so the court check is inconclusive.
• Missouri Attorney General: the ago.mo.gov site search for “STL Pest Control” (https://ago.mo.gov/?s=%22STL+Pest+Control%22) returned “No Results Found”; the AG publishes no per-company complaint data. Federal OSHA establishment search shows a human-verification page (not worked around), so no workplace-safety record was read.
• Yelp (178 reviews; rating 5.0 or 4.8 depending on snippet), Indeed (a company page with at least one 5.0 review), Facebook (company page and a negative group post) and LinkedIn are recorded from search snippets only; their terms restrict automated access and no page was opened. Reddit threads showed a human-verification page, so Reddit mentions rest on search snippets.
• KSDK and FOX 2 segment pages returned HTTP 403 to the automated fetch (not worked around); recorded from search snippets as sponsored/guest TV segments.
• Contract terms: the site says “No Contracts ... without written contracts”, but the programs FAQ declines to state term or cancellation terms and refers to the office. No service agreement, renewal, cancellation-channel or arbitration text is published. Customer reports of cancellation or fees: none found (BBB complaints 0).
• No door-to-door evidence found; careers page was not opened and no Glassdoor or RepVue page surfaced.
• Angi (4 reviews, 2013-2016), BBB (1 review) have fewer than 5 reviews and are not scored; no HomeAdvisor, Thumbtack, Trustpilot, Nextdoor or Porch page for the company surfaced in searches stl2-d, stl2-e or stl3-e.
• Contract terms (the “No Contracts” statements) pre-date or were captured around the partnership and could change under new ownership. Nothing read shows a change.

Open questions

• Date, terms and stake of the Perennial Services Group transaction (not stated in the show notes).
• Whether the Active foreign LLC FL001710971 (created 6/9/2025, agent C T Corporation System) is the transaction vehicle, and its state of formation (SOS detail page blocked).
• Whether service terms (“No Contracts”) have changed or will change under the new owner.
• Missouri Pesticide Business records for the St. Louis (2525 Hampton Ave) and Wildwood offices (none found; gap only).
• Court check inconclusive (Case.net results did not load; CourtListener RECAP blocked).
• The unconfirmed “Avoid using STL Pest Control” Facebook group snippet (entity, date, location, allegation not readable); not counted.