Rottler Pest Solutions vs. BugBros Pest Control
Rottler Pest Solutions ranks #14 of 164 and BugBros Pest Control ranks #33 of 164 in the West, with Handshake Scores of 8.6 and 8.3 out of 10. Both have locations on file in Kansas and Missouri. BugBros Pest Control also has locations in Oklahoma.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
| Rottler Pest Solutions | BugBros Pest Control | |
|---|---|---|
| Rank | #14 of 164 in the West | #33 of 164 in the West |
| Confidence | Medium | High |
| Provisional score | No | No |
| Door-to-door sales | Partial10, 11, 12 | N/A8, 9 |
| Ownership | Independent4, 5, 6, 7, +2 | Independent2, 4, 6 |
| Headquarters | St. Louis, Missouri5 | Tulsa, Oklahoma2 |
| States on file | Kansas and Missouri12 locations | Kansas, Missouri and Oklahoma9 locations |
| Record verified | October 27, 2026 | October 27, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| Rottler Pest Solutions | BugBros Pest Control | |
|---|---|---|
| Customer satisfaction 35% | 9.6 | 9.9 |
| BugBros Pest Control scores higher on customer satisfaction (9.9 vs. 9.6). | ||
| Complaint record 10% | 10.0 | 10.0 |
| Tied on complaint record (10.0 each). | ||
| Sales and contract fairness 15% | 9.0 | 9.0 |
| Tied on sales and contract fairness (9.0 each). | ||
| Licensing and compliance 15% | 10.0 | 10.0 |
| Tied on licensing and compliance (10.0 each). | ||
| Legal and regulatory record 15% | 10.0 | 10.0 |
| Tied on legal and regulatory record (10.0 each). | ||
| Handshake Score | 8.6/10 | 8.3/10 |
| Rottler Pest Solutions has the higher Handshake Score (8.6 vs. 8.3). | ||
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| Rottler Pest Solutions | BugBros Pest Control | |
|---|---|---|
| Workplace score | 7.3 | N/A |
| Rottler Pest Solutions has a workplace score of 7.3; BugBros Pest Control isn’t rated. | ||
Review platforms
Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| Rottler Pest Solutions | BugBros Pest Control | |
|---|---|---|
| Google listings in the West | 11 | 7 |
| Google reviews | 9,709 | 3,116 |
| Google average | 4.9 | 5.0 |
Rottler Pest Solutions 16 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleFenton, Missouri | 4.9/5 | 1,714 | View |
| GoogleSt. Louis, Missouri | 4.9/5 | 1,617 | View |
| GoogleSpringfield, Missouri | 4.9/5 | 1,466 | View |
| GoogleWentzville, Missouri | 4.9/5 | 1,191 | View |
| GoogleChesterfield, Missouri | 4.9/5 | 1,148 | View |
| GoogleRiverside, Missouri | 4.9/5 | 921 | View |
| GoogleSt. Louis, Missouri | 4.6/5 | 508 | View |
| GoogleJoplin, Missouri | 5.0/5 | 428 | View |
| GoogleColumbia, Missouri | 4.9/5 | 354 | View |
| GoogleFestus, Missouri | 5.0/5 | 312 | View |
| GoogleOverland Park, Kansas | 5.0/5 | 50 | View |
| BBBSt. Louis HQ file | 1.0/5 | 2 | View |
| AngiROTTLER PEST CONTROL COMPANY, St. Louis, Missouri 63114 | — | 0 | View |
| YelpColumbia, Missouri | — | — | View |
| YelpSt. Louis, Missouri | — | — | View |
| Googlenational: all US Google listings of the Rottler Pest Solutions brand, used only as the complaint base | 4.89/5 | 10,415 | see record |
BugBros Pest Control 14 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleTulsa, Oklahoma | 5.0/5 | 2,290 | View |
| GoogleOklahoma | 5.0/5 | 130 | View |
| GoogleOklahoma | 5.0/5 | 125 | View |
| GoogleOklahoma | — | 0 | View |
| GoogleWichita, Kansas | 5.0/5 | 472 | View |
| GoogleKansas | 5.0/5 | 14 | View |
| GoogleKansas | 5.0/5 | 4 | View |
| GoogleKansas | — | 0 | View |
| GoogleKansas City, Missouri | 5.0/5 | 81 | View |
| AngiTulsa, Oklahoma | 4.8/5 | 79 | View |
| HomeAdvisorTulsa, Oklahoma | 4.8/5 | 79 | View |
| YelpTulsa, Oklahoma | — | 15 | View |
| OtherExperience.com “verified reviews” | 4.92/5 | 370 | View |
| Otherbugbros.com/reviews: embedded Google-review feed for Tulsa, Wichita and Kansas City | — | — | View |
Better Business Bureau
Rottler Pest Solutions. Its company-wide BBB profile shows an A+ grade and 9 complaints in the last three years.
BugBros Pest Control. Its BBB profiles show 0 complaints in the last three years across its BBB files; grades vary by branch.
| Rottler Pest Solutions | BugBros Pest Control | |
|---|---|---|
| BBB grade | A+4, 13 | A- (worst of 3 branch files; Tulsa A+, Wichita A+, Kansas City A-)5, 28, 31, 34 |
| Accredited | Yes, since 1997-07-28 | No |
| Complaints, last 3 years | 9, company-wide | 0, across 3 BBB files |
| BBB customer reviews | 1.0/5 average from 2 reviews | Not shown |
| Profile scope | Not recorded | Not recorded |
| Retrieved | October 28, 2026 | October 28, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
Rottler Pest Solutions 7 terms
Company states the ant (6/year) program it was complaining about carries no 6-year contract and no early termination fee: ‘we do not have a contract that lasts 6 years for ants and there’s no early termination fees with this agreement.’ (Rottler’s BBB reply dated 08/12/2024.)13
Company states there is no cancellation fee on its bed bug program (BBB reply dated 03/13/2024), and refunded the last service charge.13
A separate signed ‘program agreement’ exists but is not published: Rottler’s BBB reply cites an attached ‘program agreement’ and says it ‘went over the agreement together’ with the customer. Renewal, cancellation channel, minimum term and dispute terms are therefore not read from any company-published text.13
Year-round programs: Signature Plus (10 visits per year) and Signature (6 visits per year), each with free return visits between scheduled services (the ‘Rottler Promise’).14
One-time services are offered; pricing is quoted per property and no price list is published. A $250,000 Termite Damage Warranty is offered to qualifying customers with an active termite protection plan.15
BBB profile states a money-back guarantee: if Rottler cannot control the pest problem it will make things right or refund the cost of that service visit.4
No service agreement, terms of service or cancellation policy is published on rottler.com (the FAQ has no cancellation or renewal entry, and the site’s only terms pages are the privacy policy and an SMS terms page). Auto-renewal, cancellation channel, arbitration, minimum term and the standard-plan cancellation fee are not stated in any company-published text. The company’s own Facebook posts (search snippets only, not opened: ‘no long term commitments; you can cancel any time’ and ‘no lock-in contracts’) are recorded in claims and not scored.15
Absence finding. The FAQ lists questions on services, pricing, guarantees and support; none covers cancellation, renewal or contract length.
BugBros Pest Control 7 terms
The company sells the residential plan as a month-to-month “membership” (the CRAZY HAPPY Club) with no contract: customers can terminate the monthly subscription at any point.3
Company FAQ: no contract and no cancellation fees.10
Home page: no contracts, no cancellation fees; the first service starts at $100 for most homes, then monthly club pricing.9
Same page: “with no contracts, no cancellation fees, and unlimited re-services”.
Billing is a monthly subscription paid automatically; visits are bi-monthly or quarterly.3
The company press release says the same: “quarterly service with monthly autopay”. Neither says service continues after a term until the customer cancels; there is no initial term.
Company claim: 100% money-back guarantee (“We come back until you are. Still not happy? Money back!”).9
The only terms published on bugbros.com are website Terms and Conditions (use of the website; Oklahoma and Kansas law). No service agreement, cancellation procedure or arbitration/class-waiver clause is published; the website terms do not mention arbitration.11
Governing law clause: “These Terms shall be governed and construed in accordance with the laws of Oklahoma and Kansas”.
A Reddit user in r/tulsa says BugBros “do offer year round contracts but are ...” (snippet cut off; not a company statement and not read on the page).12
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
Rottler Pest Solutions 13 records (Kansas 1, Missouri 12)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Kansas | Kansas Department of Agriculture (KDA), Pesticide and Fertilizer ProgramPesticide Business License (categories 3 Ornamental and Turf, 6 Right-of-Way, 7 Industrial, Institutional, Structural and Health-Related) | 6836 | Current (categories 3, 6 and 7 listed with expiry 12/31/2026) | December 31, 2026 | 32 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 00005X (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 00041X (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 000420 (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 000421 (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 000422 (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 000584 (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 0021XW (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 0021YK (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 0036XF (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 004018 (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies) | 004DKD (USAPlants Idaho) | Active | Not shown | 33 |
| Missouri | Missouri Secretary of State, Business ServicesGen. Business - For Profit (Domestic) corporation: ROTTLER PEST CONTROL COMPANY | 00258906 (charter number) | Good Standing | Not shown | 2 |
BugBros Pest Control 9 records (Oklahoma 3, Kansas 3, Missouri 3)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Oklahoma | Oklahoma Department of Agriculture, Food and Forestry (ODAFF), Pesticide Licensing (AGLook)Pesticide License (commercial applicator business) - BUGBROS PEST CONTROL LLC, Tulsa | 8876 | Current (expiration date in the future; AGLook shows no status word) | September 30, 2027 | 5, 7, 37 |
| Oklahoma | Oklahoma Department of Agriculture, Food and Forestry (ODAFF), Pesticide Licensing (AGLook)Pesticide License - BUGBROS MULTIFAMILY LLC, Bixby (separate LLC) | 9563 | Expired (expiration date September 30, 2024 has passed; AGLook shows no status word and still lists category 7A as “Active Unexpired”) | September 30, 2024 | 37, 38, 39, +1 |
| Kansas | Kansas Department of Agriculture (KDA), Pesticide and Fertilizer ProgramPesticide Business License - BugBros Pest Control, Wichita (category 7) | PBL 100110 | Licensed, category 7 (KDA shows no status column; a category with a future expiry means licensed for the year) | 12/31/2026 | 41 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business (agency business record; Missouri licenses individual applicators, not companies): Titan Bros LLC DBA BugBros Pest Control, Kansas City | 004WDM (USAPlants Idaho) | Active | Not shown | 42 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide ControlPesticide Business record: “BugBros Pest Control”, 11649 Lilburn Park Rd, St Louis (same search) | 00501Y (USAPlants Idaho) | Active | Not shown | 42 |
| Missouri | Missouri Secretary of State, Business ServicesLimited Liability Company (Domestic): TITAN BROS KC, LLC (registered agent Bauman, Daniel); search-results row, detail pages sit behind a Cloudflare check | Charter LC014674152 | Active | Not shown | 43, 44 |
| Oklahoma | Oklahoma Secretary of State (Business Entity Records)Business registry | Not shown | Not verified (Secretary of State search blocked by Cloudflare Turnstile; OpenCorporates returned a “Checking your browser” human-verification check) | Not shown | 45 |
| Kansas | Kansas Secretary of State (Business Entity Search)Business registry | Not shown | Not verified. A current KDA PBL requires good standing at issuance. | Not shown | 41 |
| Kansas | Kansas Department of Agriculture (KDA), Pesticide and Fertilizer ProgramPesticide Business License - “Bug Bros Kansas City c/o Titan Bros KC LLC” (categories 3 and 7), Kansas City, Missouri address | PBL 100904 | Licensed, categories 3 and 7 (KDA shows no status column; a category with a future expiry means licensed for the year) | 12/31/2026 | 41 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
Rottler Pest Solutions 4 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 28, 2026 · Complaint summaryUsed in complaint record
BBB Serving Greater Missouri & Southern Illinois, St. Louis HQ file (headquarters and corporate-owned locations)
BBB rating A+, accredited since 7/28/1997. 9 complaints in the last 3 years, 4 in the last 12 months; every complaint shown has a business response. Themes: missed appointments and unfinished work (trap and soffit job, $1,700 paid), billing after cancellation, a no-show service that was billed, bed bug program expectations, ineffective mole treatment, and two customers who described a program (‘$129 biweekly’ and ‘6/year’) as a 6-year contract (Rottler’s reply to the second says there is no 6-year contract and no early termination fee). Most are marked Resolved and several customers wrote that the reply satisfied them. No pattern-of-complaints alert or government-action notice shown.13
October 28, 2026 · Complaint summaryShown only
BBB of Midwest Plains, Riverside, Missouri file
A separate BBB file for the Riverside (Kansas City) office, A+, accredited since 12/22/2023. Its complaints page repeats the HQ totals (9 in 3 years, 4 in 12 months) but lists none, so it mirrors the St. Louis file and adds no separate complaints.34
October 18, 2024 · OtherShown only
City of St. Louis Comptroller, Internal Audit Section (Lambert International Airport contract)
Internal audit of the airport’s pest-control service agreement with Rottler Pest Control Solutions (period 7/1/2021 to 6/30/2023, contract price $123,600). The 11-page PDF has no text layer; read as page images. Conclusion (page 3): the contractor ‘fully complied with the contract agreement terms and conditions’ and invoice billings were consistent; the one improvement point concerns the airport’s monitoring of the work. A clean vendor audit, not a regulatory action.37
October 18, 2016 · OtherShown only
Missouri Court of Appeals, Eastern District (appeal from the Labor and Industrial Relations Commission)
Appellate order captioned Parr v. Rottler Pest Control Co., 505 S.W.3d 342 (No. ED 103923, filed October 18, 2016). It is a former employee’s appeal from the Missouri Labor and Industrial Relations Commission’s decision disqualifying him from unemployment benefits; Rottler and the Division of Employment Security were respondents and the court affirmed the Commission. A private unemployment-benefits matter, not a government action against Rottler, not a wage-and-hour case; not scored.35
BugBros Pest Control 6 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 28, 2026 · Complaint summaryUsed in complaint record
Oklahoma
BBB Serving Eastern Oklahoma file for Bugbros Pest Control LLC (Tulsa): A+, not accredited, 0 complaints in the 3-year reporting period.5, 29
October 28, 2026 · Complaint summaryUsed in complaint record
Kansas
BBB of Midwest Plains file for BugBros Pest Control- Wichita: A+, not accredited, 0 complaints. The file was opened 5/6/2026, so its 3-year window is short.32
October 28, 2026 · Complaint summaryUsed in complaint record
Missouri
BBB of Midwest Plains file for BugBros Pest Control (Kansas City, Missouri): A-, not accredited, 0 complaints. The file was opened 5/6/2026 and the business started 10/22/2025.35
October 28, 2026 · LawsuitShown only
Oklahoma
Oklahoma state courts party search (OSCN, all 79 court listings: the counties and the appellate court) for “BugBros”: no records in any listing, including Tulsa County. The spaced variant “Bug Bros” was also searched.46, 47
October 6, 2026 · LawsuitShown only
US (private)
The Journal Record profile says the founders’ earlier, unrelated businesses (a house-flipping business that failed after the September 2008 financial crisis and drove the brothers into bankruptcy, and the Progenex sports-nutrition brand, including a suit the brothers brought against its then-CEO and a separate dispute among investors and management that ended in a confidential settlement) involved lawsuits and bankruptcy. These are private matters of other companies; none concerns BugBros Pest Control. Recorded for transparency; not scored.2
April 22, 2020 · LawsuitShown only
US (N.D. Okla.)
Federal trademark suit Bugbros Pest Control, LLC v. Bug Brothers LLC (N.D. Okla. 4:20-cv-00164, nature of suit 840 Trademark): BugBros is the first-named party in the caption (plaintiff by caption convention; the outcome is not shown on the search page); terminated August 11, 2020. Not a matter against BugBros and not a government action.48
Keep reading
- Rottler Pest Solutions review#14 of 164 in the West
- BugBros Pest Control review#33 of 164 in the West
- Is Rottler Pest Solutions legit?Licenses, BBB record and legal history
- Is BugBros Pest Control legit?Licenses, BBB record and legal history
- The Pacific Northwest pest control rankingsThe full rankings, with every factor score
- How we review companiesThe five factors, their weights and what we count
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