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ClearDefense Pest Control vs. Flex Pest Control

Two craftsman porches side by side, one with a green door and one with a terracotta door, each with a blank checklist on a clipboard.

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Editor · Research and verification: Handshake Research Desk

ClearDefense Pest Control ranks #2 of 164 and Flex Pest Control ranks #37 of 164 in the West, with Handshake Scores of 9.3 and 8.2 out of 10. Both have locations on file in Arkansas. ClearDefense Pest Control also has locations in Louisiana, Missouri and Texas.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

#2 of 164 in the West

ClearDefense Pest Control9.3/10

Handshake Score. #2 of 164 in the West

#37 of 164 in the West

Flex Pest Control8.2/10

Handshake Score · Provisional. #37 of 164 in the West

ClearDefense Pest Control and Flex Pest Control at a glance
ClearDefense Pest ControlFlex Pest Control
Rank#2 of 164 in the West#37 of 164 in the West
ConfidenceHighLow
Provisional scoreNoYes
Door-to-door salesYes9, 10, 11, 12, +3N/A7, 8, 6
OwnershipPE-backedParent: Coalesce Capital (private equity; growth investment announced Sept. 28, 2026; founders and management retain a meaningful equity interest)4, 7, 8Independent3, 4, 5, 6
HeadquartersMatthews, North Carolina2Bentonville, Arkansas2
States on fileArkansas, Louisiana, Missouri and Texas5 locationsArkansas4 locations
Record verifiedOctober 27, 2026October 27, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: ClearDefense Pest Control and Flex Pest Control
ClearDefense Pest ControlFlex Pest Control
Customer satisfaction 35%10.010.0
Tied on customer satisfaction (10.0 each).
Complaint record 10%10.010.0
Tied on complaint record (10.0 each).
Sales and contract fairness 15%9.0N/A
ClearDefense Pest Control scores 9.0 on sales and contract fairness; Flex Pest Control isn’t scored on it.
Licensing and compliance 15%10.010.0
Tied on licensing and compliance (10.0 each).
Legal and regulatory record 15%10.010.0
Tied on legal and regulatory record (10.0 each).
Handshake Score9.3/108.2/10
ClearDefense Pest Control has the higher Handshake Score (9.3 vs. 8.2).

Flex Pest Control had no usable inputs for sales and contract fairness, so that factor was left out of its score and its remaining weights were scaled up to 100%.

Workplace

We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).

Workplace scores: ClearDefense Pest Control and Flex Pest Control
ClearDefense Pest ControlFlex Pest Control
Workplace score7.7N/A
ClearDefense Pest Control has a workplace score of 7.7; Flex Pest Control isn’t rated.

Review platforms

Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: ClearDefense Pest Control and Flex Pest Control
ClearDefense Pest ControlFlex Pest Control
Google listings in the West54
Google reviews10,0523,035
Google average5.05.0

ClearDefense Pest Control 15 review profiles

Review profiles recorded for ClearDefense Pest Control
Platform and scopeRatingReviewsSource
GoogleAustin, Texas5.0/52,173View
GoogleAmarillo, Texas5.0/51View
GoogleKansas City, Missouri5.0/52,576View
GoogleBaton Rouge, Louisiana5.0/52,195View
GoogleLittle Rock, Arkansas5.0/53,107View
FacebookLittle Rock, Arkansas—449View
FacebookAustin, Texas—53View
FacebookBaton Rouge, Louisiana—603View
FacebookKansas City, Missouri—394View
ThumbtackAustin, Texas4.9/510View
BBBLittle Rock, Arkansas1.0/51View
BBBBaton Rouge, Louisiana1.0/51View
BBBAustin, Texas—0View
BBBKansas City, Missouri—0View
YelpAustin, Texas—38View

Flex Pest Control 10 review profiles

Review profiles recorded for Flex Pest Control
Platform and scopeRatingReviewsSource
GoogleBentonville, Arkansas5.0/51,726View
GoogleFayetteville, Arkansas5.0/5683View
GoogleRogers, Arkansas5.0/5349View
GoogleConway, Arkansas5.0/5277View
ThumbtackBentonville, Arkansas5.0/5970View
BBBBentonville, Arkansas—0View
HomeAdvisorBentonville, Arkansas—0View
OtherFayetteville, Arkansas—0View
YelpBentonville, Arkansas——View
OtherRogers, Arkansas5.0/5334View

Better Business Bureau

ClearDefense Pest Control. Its BBB profiles show 0 complaints in the last three years; grades vary by branch.

Flex Pest Control. Its BBB profile shows an A+ grade and 1 complaint in the last three years.

BBB records: ClearDefense Pest Control and Flex Pest Control
ClearDefense Pest ControlFlex Pest Control
BBB gradeA+ (AR, MO, LA branch profiles); A- (TX)33, 41A+3
AccreditedNoNo
Complaints, last 3 years01
BBB customer reviews1.0/5 average from 1 reviewNo reviews
Profile scopeFour branch profiles, each covering one West branch: Austin Texas, Little Rock Arkansas, Kansas City Missouri, Baton Rouge Louisiana. BBB also has separate profiles for ClearDefense market LLCs outside the West (e.g. Raleigh B-, Richmond C, Charleston A); those are not included.One BBB Serving Arkansas file for Flex Pest Control LLC, 11928 Callis Rd, Bentonville; all four known offices are in Arkansas.
RetrievedOctober 27, 2026October 29, 2026
Profiles

Contract terms

Terms as recorded from the linked sources.

ClearDefense Pest Control 8 terms

  • Company FAQ: cancellation fees, if any, depend on the customer’s service agreement; no fee amount is published.16

  • Company FAQ: whether a contract is required varies by location; no term length is published.16

  • Company FAQ: customers can cancel by phone, email or a website request to the local branch.16

  • Company FAQ: billing is set up on a recurring basis that aligns with the service plan; the FAQ recommends quarterly service for most homes.16

  • Company FAQ: free re-service between scheduled visits.16

  • Little Rock BBB reviewer (1 star, 11/10/2025) says she asked before signing whether she would be in a contract, was told she would not be, and later received a letter requiring her to pay out the contract.17

  • Website terms cover the website and SMS/email programs only; pest control services are governed by separate service agreements, which are not published. The web terms choose North Carolina law and courts and contain no arbitration clause.2

  • Website promotion: $50 off the first service for new customers.1

Flex Pest Control 5 terms

  • Advertised price: “Services starting as $55/month.”9

  • Referral offer: a new customer who mentions a current customer gets “their first service free — a $319 value”; the referrer gets the next scheduled service free, “equal to 3 months of billing for monthly customers”. Shows monthly billing; gives no minimum term, renewal or cancellation terms.8

  • Satisfaction guarantee (company claim): “if you’re unsatisfied, we re-treat your home for free and return your money.”5

  • Customer-reported (BBB complaint, Billing Issues, resolved): “Company continues to charge after contract termination.” The company replied that it “refunded him over $1,300” and canceled the account as requested. Shows that service runs under a contract or subscription, but states no term, fee or renewal clause.10

  • No service agreement, minimum term, auto-renewal, cancellation fee, cancellation channel or arbitration clause is published. The site’s Terms & Conditions page covers only text-message (SMS) opt-in; the FAQ and special-offers pages state no contract terms.11

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

ClearDefense Pest Control 8 records (Texas 2, Louisiana 2, Missouri 2, Arkansas 2)

Licenses and registrations for ClearDefense Pest Control
StateAuthority and typeNumberStatusExpiresSource
TexasTexas Department of AgricultureCommercial business license0882194Active (listed in TDA’s current-licenses report, file dated 26 Oct 2026)04/30/202742
LouisianaLouisiana Department of Agriculture and ForestryPlace of Business Permit001ZM8Active (LDAF POB list revised April 20, 2026)6/30/2026 (per the April 2026 list); BBB records the license with expiry 6/30/202733, 43
MissouriMissouri Department of AgriculturePesticide Business (MOPlants USAPlants Idaho)0032Y6ActiveNot shown44
ArkansasArkansas Department of AgricultureLicense Holder (business) licenseNot shownNot verified (no online lookup; the Department verifies licenses by email only)Not shown45
TexasTexas Comptroller of Public Accounts (franchise tax account status; Texas SOS registration)Business entity registration (Texas LLC)SOS file 0804415613; taxpayer 32082997274Right to Transact Business: ACTIVE; SOS registration ACTIVE (effective 02/02/2022)Not shown3
LouisianaLouisiana Secretary of State (Commercial Division)Business entity registration (Louisiana LLC)Charter 44293967KActive; Annual Report Status In Good Standing; registered 2/23/2021; last report filed 1/29/2026Not shown4
ArkansasArkansas Secretary of State (Corporations)Business entity registration (Arkansas LLC)Filing # 811353243Good Standing; filed 02/02/2022Not shown5
MissouriMissouri Secretary of State (Business Services)Business entity registration (Missouri LLC)Charter LC001571498Active; created 1/11/2018Not shown6

Flex Pest Control 2 records (Arkansas 2)

Licenses and registrations for Flex Pest Control
StateAuthority and typeNumberStatusExpiresSource
ArkansasArkansas Department of Agriculture, Pest Control Program (License Holder)License Holder business license (structural pest control); not verifiedNot shownNot verified: the Pest Control Program has no public lookup (verification is by email only; no email sent)Not shown3, 20, 21, +1
ArkansasArkansas Secretary of State (business registry)Business registry: domestic LLC, FLEX PEST CONTROL, LLC (fictitious name FLEX PEST CONTROL)811204439Good StandingNot shown2

Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

ClearDefense Pest Control 5 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 27, 2026 · Complaint summaryUsed in complaint record

    Austin, Texas (BBB Heart of Texas)

    BBB profile for ClearDefense Pest Control, 8906 Wall Street, Austin, Texas (BBB Heart of Texas; file opened 10/23/2025): not accredited, rated A-, 0 complaints, no customer reviews.35

  • October 27, 2026 · Complaint summaryUsed in complaint record

    Little Rock, Arkansas (BBB Serving Arkansas)

    BBB profile for ClearDefense Pest Control, Little Rock, Arkansas (BBB Serving Arkansas; file opened 3/3/2023): not accredited, rated A+, 0 complaints, 1 customer review (1 star).37

  • October 27, 2026 · Complaint summaryUsed in complaint record

    Kansas City, Missouri (BBB of Midwest Plains)

    BBB profile for ClearDefense Pest Control of Kansas City, 104 W 9th St Ste 10, Kansas City, Missouri (BBB of Midwest Plains; file opened 6/24/2026): not accredited, rated A+, 0 complaints, no customer reviews.39

  • October 27, 2026 · Complaint summaryUsed in complaint record

    Baton Rouge, Louisiana (BBB of South Central Louisiana)

    BBB profile for ClearDefense Pest Control of Baton Rouge, LLC (BBB of South Central Louisiana; file opened 6/13/2021): not accredited, rated A+, 0 complaints, 1 customer review (1 star).40

  • 2017 · LawsuitShown only

    U.S. District Court, M.D.N.C.

    Clear Defense, L.L.C. sued ClearDefense Pest Control of Greensboro, Charlotte and Raleigh LLCs in the U.S. District Court for the Middle District of North Carolina for trademark infringement under the Lanham Act (No. 1:17-cv-01139). Private suit outside the West. A memorandum opinion and order signed 10/23/2018 (filed October 24, 2018) granted the defendants’ motion to dismiss in part and denied it in part; the final outcome was not verified (Justia returned 403).46, 47

Flex Pest Control 1 record

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • November 18, 2025 · Complaint summaryUsed in complaint record

    Arkansas (BBB Serving Arkansas)

    BBB Bentonville file: A+, not accredited, 1 complaint in the last 3 years and 1 in the last 12 months. The one complaint (Billing Issues, filed 11/18/2025) alleged the company kept charging after the contract was terminated; the company replied on 12/08/2025 that it refunded over $1,300, and the customer answered on 12/09/2025 that the resolution was satisfactory. Status: Resolved. Not a government action.10

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