ClearDefense Pest Control vs. Fox Pest Control
ClearDefense Pest Control ranks #2 of 164 and Fox Pest Control ranks #53 of 164 in the West, with Handshake Scores of 9.3 and 7.9 out of 10. Both have locations on file in Louisiana and Texas. ClearDefense Pest Control also has locations in Arkansas and Missouri, and Fox Pest Control in Washington, Oregon, Idaho, Iowa, Kansas, Nevada and South Dakota.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
| ClearDefense Pest Control | Fox Pest Control | |
|---|---|---|
| Rank | #2 of 164 in the West | #53 of 164 in the West |
| Confidence | High | Medium |
| Provisional score | No | No |
| Door-to-door sales | Yes9, 10, 11, 12, +3 | Yes2, 6, 7, 8, +7 |
| Ownership | PE-backedParent: Coalesce Capital (private equity; growth investment announced Sept. 28, 2026; founders and management retain a meaningful equity interest)4, 7, 8 | SubsidiaryParent: Rollins, Inc. (NYSE: ROL), acquired April 2023 through its HomeTeam Pest Defense brand2, 4 |
| Headquarters | Matthews, North Carolina2 | Logan, Utah2 |
| States on file | Arkansas, Louisiana, Missouri and Texas5 locations | Washington, Oregon, Idaho, Iowa, Kansas, Louisiana, Nevada, South Dakota and Texas20 locations |
| Record verified | October 27, 2026 | October 27, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| ClearDefense Pest Control | Fox Pest Control | |
|---|---|---|
| Customer satisfaction 35% | 10.0 | 8.4 |
| ClearDefense Pest Control scores higher on customer satisfaction (10.0 vs. 8.4). | ||
| Complaint record 10% | 10.0 | 7.0 |
| ClearDefense Pest Control scores higher on complaint record (10.0 vs. 7.0). | ||
| Sales and contract fairness 15% | 9.0 | 4.0 |
| ClearDefense Pest Control scores higher on sales and contract fairness (9.0 vs. 4.0). | ||
| Licensing and compliance 15% | 10.0 | 10.0 |
| Tied on licensing and compliance (10.0 each). | ||
| Legal and regulatory record 15% | 10.0 | 10.0 |
| Tied on legal and regulatory record (10.0 each). | ||
| Handshake Score | 9.3/10 | 7.9/10 |
| ClearDefense Pest Control has the higher Handshake Score (9.3 vs. 7.9). | ||
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| ClearDefense Pest Control | Fox Pest Control | |
|---|---|---|
| Workplace score | 7.7 | 6.0 |
| ClearDefense Pest Control has the higher workplace score (7.7 vs. 6.0). | ||
Review platforms
Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| ClearDefense Pest Control | Fox Pest Control | |
|---|---|---|
| Google listings in the West | 5 | 20 |
| Google reviews | 10,052 | 19,886 |
| Google average | 5.0 | 4.7 |
ClearDefense Pest Control 15 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleAustin, Texas | 5.0/5 | 2,173 | View |
| GoogleAmarillo, Texas | 5.0/5 | 1 | View |
| GoogleKansas City, Missouri | 5.0/5 | 2,576 | View |
| GoogleBaton Rouge, Louisiana | 5.0/5 | 2,195 | View |
| GoogleLittle Rock, Arkansas | 5.0/5 | 3,107 | View |
| FacebookLittle Rock, Arkansas | — | 449 | View |
| FacebookAustin, Texas | — | 53 | View |
| FacebookBaton Rouge, Louisiana | — | 603 | View |
| FacebookKansas City, Missouri | — | 394 | View |
| ThumbtackAustin, Texas | 4.9/5 | 10 | View |
| BBBLittle Rock, Arkansas | 1.0/5 | 1 | View |
| BBBBaton Rouge, Louisiana | 1.0/5 | 1 | View |
| BBBAustin, Texas | — | 0 | View |
| BBBKansas City, Missouri | — | 0 | View |
| YelpAustin, Texas | — | 38 | View |
Fox Pest Control 23 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GooglePharr, Texas | 4.7/5 | 1,975 | View |
| GoogleCorpus Christi, Texas | 4.7/5 | 1,832 | View |
| GoogleLubbock, Texas | 4.8/5 | 1,530 | View |
| GoogleMidland, Texas | 4.8/5 | 1,513 | View |
| GoogleSouthlake, Texas | 4.8/5 | 990 | View |
| GoogleOdessa, Texas | 4.8/5 | 888 | View |
| GoogleBrownsville, Texas | 4.7/5 | 79 | View |
| GoogleBaton Rouge, Louisiana | 4.8/5 | 3,213 | View |
| GoogleMandeville, Louisiana | 4.9/5 | 1,400 | View |
| GoogleScott, Louisiana | 4.8/5 | 1,302 | View |
| GoogleIowa City, Iowa | 4.5/5 | 896 | View |
| GoogleDavenport, Iowa | 4.7/5 | 341 | View |
| GoogleAnkeny, Iowa | 4.5/5 | 284 | View |
| GoogleSioux Falls, South Dakota | 4.7/5 | 685 | View |
| BBBcompany-wide | 3.69/5 | 553 | View |
| Trustpilotcompany-wide | 2.6/5 | 4 | View |
| GoogleKennewick, Washington | 4.7/5 | 832 | View |
| GoogleSpokane Valley, Washington | 4.6/5 | 513 | View |
| GoogleEugene, Oregon | 4.3/5 | 362 | View |
| GoogleIdaho | 4.8/5 | 43 | View |
| GooglePark City, Kansas | 4.5/5 | 253 | View |
| GoogleSparks, Nevada | 4.5/5 | 955 | View |
| Googlenational: all US Google listings of the Fox Pest Control brand, used only as the complaint base | 4.74/5 | 83,640 | see record |
Better Business Bureau
ClearDefense Pest Control. Its BBB profiles show 0 complaints in the last three years; grades vary by branch.
Fox Pest Control. Its company-wide BBB profile shows an A+ grade and 263 complaints in the last three years.
| ClearDefense Pest Control | Fox Pest Control | |
|---|---|---|
| BBB grade | A+ (AR, MO, LA branch profiles); A- (TX)33, 41 | A+17, 40, 41, 42 |
| Accredited | No | Yes, since 5/26/2021 |
| Complaints, last 3 years | 0 | 263, company-wide |
| BBB customer reviews | 1.0/5 average from 1 review | 3.69/5 average from 553 reviews |
| Profile scope | Four branch profiles, each covering one West branch: Austin Texas, Little Rock Arkansas, Kansas City Missouri, Baton Rouge Louisiana. BBB also has separate profiles for ClearDefense market LLCs outside the West (e.g. Raleigh B-, Richmond C, Charleston A); those are not included. | HQ profile, Logan, Utah; “includes complaints for Fox Pest Control HQ’s headquarters and its corporate-owned locations” (national). The Texas, Louisiana, Iowa and South Dakota branch profiles (Lubbock, Midland, Odessa, Brownsville, Corpus Christi, Pharr, Southlake, Baton Rouge, Scott, Mandeville, Davenport, Iowa City, Sioux Falls) each show the same HQ totals (263 / 107) on their complaint tabs, so no state-scoped complaint counts exist. |
| Retrieved | October 27, 2026 | October 27, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
ClearDefense Pest Control 8 terms
Company FAQ: cancellation fees, if any, depend on the customer’s service agreement; no fee amount is published.16
Company FAQ: whether a contract is required varies by location; no term length is published.16
Company FAQ: customers can cancel by phone, email or a website request to the local branch.16
Company FAQ: billing is set up on a recurring basis that aligns with the service plan; the FAQ recommends quarterly service for most homes.16
Company FAQ: free re-service between scheduled visits.16
Little Rock BBB reviewer (1 star, 11/10/2025) says she asked before signing whether she would be in a contract, was told she would not be, and later received a letter requiring her to pay out the contract.17
Website terms cover the website and SMS/email programs only; pest control services are governed by separate service agreements, which are not published. The web terms choose North Carolina law and courts and contain no arbitration clause.2
Website promotion: $50 off the first service for new customers.1
Fox Pest Control 13 terms
Company: the Home Protection Plan is year-round coverage with quarterly treatments and monthly billing.5
Company: the customer signs the agreement at the first appointment.5
Company guarantee: free targeted re-treatments between visits; if three targeted treatments fail, the last monthly fee is refunded.16
Company (BBB response, 09/28/2026): an early termination fee is assessed under the signed service agreement when a customer cancels before the end of the agreed service term.4
Company (BBB response, 09/03/2026): states a $250 early termination fee on one account, which it waived.17
Company (BBB response, 09/01/2026): one door-to-door customer’s Service Agreement ran 24 months although he had been told 12; Fox closed the account without the fee.17
Customer (BBB complaint, 07/10/2026) reports being signed to a 12-month contract after asking for three months, and being quoted a $300 cancellation fee. Fox’s response (07/15/2026) apologizes for “the miscommunication regarding the expected duration of service” and says her understanding “differed from the agreement on file”; it does not state the agreement’s length.18
Customer (BBB complaint, 06/30/2026) quotes the agreement: cancel by midnight of the 3rd business day, otherwise repay the signing discount plus a $300 early termination fee. The complainant describes the plan both as an “18 month program” and as “$67.00 per month for 1 year program”.18
Customer (BBB complaint, 09/17/2026, door-to-door sale) says she was told she was locked into a 24-month contract with a $300 early termination fee.4
Customer (BBB complaint, 07/22/2026) reports a 30-day notice requirement to avoid a $250 cancellation fee at the end of a 1-year contract, and being told a manager phone call was required to close the account.19
Iowa City Google reviewer reports a 2-year contract, continued charges after the term ended, and being told twice to speak to a manager to cancel.10
Website Terms of Use include binding AAA arbitration of “any controversies, claims, counterclaims or other disputes between you and us” and a class/representative-action waiver. The Terms govern access to and use of the Fox website, define “You” as a user of the Site and say they “apply only to the Website and the associated products and services we offer”; they do not mention the residential service agreement, which is not published.20
Free inspection and estimate with no obligation to buy; price depends on home size.5
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
ClearDefense Pest Control 8 records (Texas 2, Louisiana 2, Missouri 2, Arkansas 2)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Texas | Texas Department of AgricultureCommercial business license | 0882194 | Active (listed in TDA’s current-licenses report, file dated 26 Oct 2026) | 04/30/2027 | 42 |
| Louisiana | Louisiana Department of Agriculture and ForestryPlace of Business Permit | 001ZM8 | Active (LDAF POB list revised April 20, 2026) | 6/30/2026 (per the April 2026 list); BBB records the license with expiry 6/30/2027 | 33, 43 |
| Missouri | Missouri Department of AgriculturePesticide Business (MOPlants USAPlants Idaho) | 0032Y6 | Active | Not shown | 44 |
| Arkansas | Arkansas Department of AgricultureLicense Holder (business) license | Not shown | Not verified (no online lookup; the Department verifies licenses by email only) | Not shown | 45 |
| Texas | Texas Comptroller of Public Accounts (franchise tax account status; Texas SOS registration)Business entity registration (Texas LLC) | SOS file 0804415613; taxpayer 32082997274 | Right to Transact Business: ACTIVE; SOS registration ACTIVE (effective 02/02/2022) | Not shown | 3 |
| Louisiana | Louisiana Secretary of State (Commercial Division)Business entity registration (Louisiana LLC) | Charter 44293967K | Active; Annual Report Status In Good Standing; registered 2/23/2021; last report filed 1/29/2026 | Not shown | 4 |
| Arkansas | Arkansas Secretary of State (Corporations)Business entity registration (Arkansas LLC) | Filing # 811353243 | Good Standing; filed 02/02/2022 | Not shown | 5 |
| Missouri | Missouri Secretary of State (Business Services)Business entity registration (Missouri LLC) | Charter LC001571498 | Active; created 1/11/2018 | Not shown | 6 |
Fox Pest Control 18 records (Texas 7, Louisiana 4, Iowa 5, South Dakota 2)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Texas | Texas Department of AgricultureCommercial business license | 0874467 | Active (listed in TDA’s current-licenses report) | 01/31/2027 | 43 |
| Texas | Texas Department of AgricultureCommercial business license | 0617449 | Active (listed in TDA’s current-licenses report) | 04/30/2027 | 43 |
| Texas | Texas Department of AgricultureCommercial business license | 0661650 | Active (listed in TDA’s current-licenses report) | 11/30/2026 | 43 |
| Texas | Texas Department of AgricultureCommercial business license | 0838205 | Active (listed in TDA’s current-licenses report) | 12/31/2026 | 43 |
| Texas | Texas Department of AgricultureCommercial business license | 0849132 | Active (listed in TDA’s current-licenses report) | 01/31/2027 | 43 |
| Texas | Texas Department of AgricultureEnforcement report check | Not shown | No Fox entity or Fox license number (0874467, 0617449, 0661650, 0838205, 0849132) appears in TDA’s current Structural Pest Control Enforcement Report. | Not shown | 44 |
| Louisiana | Louisiana Department of Agriculture and ForestryPlace of Business Permit | 00203C | Active | 6/30/2026 | 45 |
| Louisiana | Louisiana Department of Agriculture and ForestryPlace of Business Permit | 00203D | Active | 6/30/2026 | 45 |
| Louisiana | Louisiana Department of Agriculture and ForestryPlace of Business Permit | 00203F | Active | 6/30/2026 | 45 |
| Iowa | Iowa Department of Agriculture and Land StewardshipCommercial applicator company license | 10907-001 | Listed; expiration December 31, 2026 (current) | December 31, 2026 | 46 |
| Iowa | Iowa Department of Agriculture and Land StewardshipCommercial applicator company license | 11412-001 | Listed; expiration December 31, 2026 (current) | December 31, 2026 | 46 |
| Iowa | Iowa Department of Agriculture and Land StewardshipCommercial applicator company license | 11249-001 | Listed; expiration December 31, 2026 (current) | December 31, 2026 | 46 |
| Iowa | Iowa Department of Agriculture and Land StewardshipCompany license lookup (Davenport branch) | Not shown | No company license found for the Davenport branch: no Fox/FDS record with a Davenport, Moline, Bettendorf or Rock Island address in the IDALS lookup (searched by company name “Fox”, “Fox Pest”, “FDS”, “Quad” and by city). | Not shown | 46 |
| South Dakota | South Dakota Department of Agriculture and Natural ResourcesIndividual commercial applicator licenses (South Dakota does not license pest-control companies) | Not shown | 25 applicator records list company “Fox Pest Control”; 22 show an applicator license number, most expiring Mar 31 2027 or Mar 31 2028. | Not shown | 47 |
| Texas | Texas Comptroller of Public Accounts (franchise tax permit holders, open data)Business registration | SOS file 0801555474 (Fox Pest Control LLC); 0801674190 (Fox Pest Control - McAllen Texas, LLC.); 0803859185 (Fox Pest Control - DFW NW) | All three: SOS status code A, right to transact business A | Not shown | 48 |
| Louisiana | Louisiana Secretary of StateBusiness registration (foreign LLC) | 43322961Q | Active; Annual Report Status: In Good Standing; last report filed 12/17/2025 | Not shown | 49 |
| Iowa | Iowa Secretary of StateBusiness registration (fictitious names) | 784697; 849233; 816084 | Active (three “Fox Pest Control” fictitious names held by FDS - Iowa City Iowa, LLC, FDS - Des Moines, Iowa LLC and FDS - Sioux Falls, South Dakota LLC) | Not shown | 50 |
| South Dakota | South Dakota Secretary of StateBusiness registration (DBA) | UB292284; UB292285 | Active DBAs “Fox Pest Control - Sioux Falls, SD” and “Fox Pest Control”, filed 01/31/2025 | Not shown | 51 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
ClearDefense Pest Control 5 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 27, 2026 · Complaint summaryUsed in complaint record
Austin, Texas (BBB Heart of Texas)
BBB profile for ClearDefense Pest Control, 8906 Wall Street, Austin, Texas (BBB Heart of Texas; file opened 10/23/2025): not accredited, rated A-, 0 complaints, no customer reviews.35
October 27, 2026 · Complaint summaryUsed in complaint record
Little Rock, Arkansas (BBB Serving Arkansas)
BBB profile for ClearDefense Pest Control, Little Rock, Arkansas (BBB Serving Arkansas; file opened 3/3/2023): not accredited, rated A+, 0 complaints, 1 customer review (1 star).37
October 27, 2026 · Complaint summaryUsed in complaint record
Kansas City, Missouri (BBB of Midwest Plains)
BBB profile for ClearDefense Pest Control of Kansas City, 104 W 9th St Ste 10, Kansas City, Missouri (BBB of Midwest Plains; file opened 6/24/2026): not accredited, rated A+, 0 complaints, no customer reviews.39
October 27, 2026 · Complaint summaryUsed in complaint record
Baton Rouge, Louisiana (BBB of South Central Louisiana)
BBB profile for ClearDefense Pest Control of Baton Rouge, LLC (BBB of South Central Louisiana; file opened 6/13/2021): not accredited, rated A+, 0 complaints, 1 customer review (1 star).40
2017 · LawsuitShown only
U.S. District Court, M.D.N.C.
Clear Defense, L.L.C. sued ClearDefense Pest Control of Greensboro, Charlotte and Raleigh LLCs in the U.S. District Court for the Middle District of North Carolina for trademark infringement under the Lanham Act (No. 1:17-cv-01139). Private suit outside the West. A memorandum opinion and order signed 10/23/2018 (filed October 24, 2018) granted the defendants’ motion to dismiss in part and denied it in part; the final outcome was not verified (Justia returned 403).46, 47
Fox Pest Control 3 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 27, 2026 · Complaint summaryUsed in complaint record
company-wide (BBB Mountain West & Pacific Southwest)
BBB HQ profile (covers HQ and corporate-owned locations nationally): 263 complaints in the last 3 years, 107 in the last 12 months. Of the 60 most recent complaints displayed (pages 1–6, re-read October 27, 2026), 32 were marked Answered and 28 Resolved; none showed as unanswered.4
July 10, 2025 · PermitShown only
Volga, South Dakota
City of Volga, South Dakota posted that Fox Pest Control reps from Sioux Falls had obtained city permits to sell door to door.7
May 5, 2025 · PermitShown only
Harrisburg, South Dakota
City of Harrisburg, South Dakota posted that Fox Pest Control held a peddler’s license and was selling pest control.8
Keep reading
- ClearDefense Pest Control review#2 of 164 in the West
- Fox Pest Control review#53 of 164 in the West
- Is ClearDefense Pest Control legit?Licenses, BBB record and legal history
- Is Fox Pest Control legit?Licenses, BBB record and legal history
- The Pacific Northwest pest control rankingsThe full rankings, with every factor score
- How we review companiesThe five factors, their weights and what we count
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