Romex Pest & Termite Control vs. Fox Pest Control
Romex Pest & Termite Control ranks #21 of 164 and Fox Pest Control ranks #53 of 164 in the West, with Handshake Scores of 8.4 and 7.9 out of 10. Both have locations on file in Louisiana and Texas. Romex Pest & Termite Control also has locations in Oklahoma, and Fox Pest Control in Washington, Oregon, Idaho, Iowa, Kansas, Nevada and South Dakota.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
| Romex Pest & Termite Control | Fox Pest Control | |
|---|---|---|
| Rank | #21 of 164 in the West | #53 of 164 in the West |
| Confidence | High | Medium |
| Provisional score | No | No |
| Door-to-door sales | Yes3, 9, 10, 11, +8 | Yes2, 6, 7, 8, +7 |
| Ownership | SubsidiaryParent: Rollins, Inc.3, 6, 7, 8 | SubsidiaryParent: Rollins, Inc. (NYSE: ROL), acquired April 2023 through its HomeTeam Pest Defense brand2, 4 |
| Headquarters | Pleasant Grove, Utah2, 3, 4 | Logan, Utah2 |
| States on file | Louisiana, Oklahoma and Texas12 locations | Washington, Oregon, Idaho, Iowa, Kansas, Louisiana, Nevada, South Dakota and Texas20 locations |
| Record verified | October 27, 2026 | October 27, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| Romex Pest & Termite Control | Fox Pest Control | |
|---|---|---|
| Customer satisfaction 35% | 9.4 | 8.4 |
| Romex Pest & Termite Control scores higher on customer satisfaction (9.4 vs. 8.4). | ||
| Complaint record 10% | 8.0 | 7.0 |
| Romex Pest & Termite Control scores higher on complaint record (8.0 vs. 7.0). | ||
| Sales and contract fairness 15% | 4.0 | 4.0 |
| Tied on sales and contract fairness (4.0 each). | ||
| Licensing and compliance 15% | 10.0 | 10.0 |
| Tied on licensing and compliance (10.0 each). | ||
| Legal and regulatory record 15% | 10.0 | 10.0 |
| Tied on legal and regulatory record (10.0 each). | ||
| Handshake Score | 8.4/10 | 7.9/10 |
| Romex Pest & Termite Control has the higher Handshake Score (8.4 vs. 7.9). | ||
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| Romex Pest & Termite Control | Fox Pest Control | |
|---|---|---|
| Workplace score | 7.3 | 6.0 |
| Romex Pest & Termite Control has the higher workplace score (7.3 vs. 6.0). | ||
Review platforms
Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| Romex Pest & Termite Control | Fox Pest Control | |
|---|---|---|
| Google listings in the West | 12 | 20 |
| Google reviews | 35,175 | 19,886 |
| Google average | 4.9 | 4.7 |
Romex Pest & Termite Control 17 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleLeander, Texas | 4.8/5 | 4,465 | View |
| GoogleProsper, Texas | 4.8/5 | 4,451 | View |
| GoogleGrand Prairie, Texas | 5.0/5 | 4,421 | View |
| GooglePlano, Texas | 4.9/5 | 2,846 | View |
| GoogleFlint, Texas | 4.8/5 | 2,465 | View |
| GoogleSan Antonio, Texas | 4.8/5 | 1,388 | View |
| GoogleMcKinney, Texas | 4.9/5 | 1,103 | View |
| GoogleTexas | 2.3/5 | 12 | View |
| GoogleTexas | 5.0/5 | 2 | View |
| GoogleEdmond, Oklahoma | 4.9/5 | 9,612 | View |
| GoogleTulsa, Oklahoma | 4.9/5 | 1,701 | View |
| GoogleSlidell, Louisiana | 4.9/5 | 2,709 | View |
| BBBPlano, Texas HQ profile — reviews for HQ and corporate-owned locations | 1.31/5 | 26 | View |
| BBBEdmond, Oklahoma profile | 1.5/5 | 2 | View |
| FacebookRomex Pest Control page | — | 292 | View |
| BBBBBB complaints, Plano, Texas HQ profile | — | 88 | View |
| BBBBBB complaints, Edmond, Oklahoma profile | — | 2 | View |
Fox Pest Control 23 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GooglePharr, Texas | 4.7/5 | 1,975 | View |
| GoogleCorpus Christi, Texas | 4.7/5 | 1,832 | View |
| GoogleLubbock, Texas | 4.8/5 | 1,530 | View |
| GoogleMidland, Texas | 4.8/5 | 1,513 | View |
| GoogleSouthlake, Texas | 4.8/5 | 990 | View |
| GoogleOdessa, Texas | 4.8/5 | 888 | View |
| GoogleBrownsville, Texas | 4.7/5 | 79 | View |
| GoogleBaton Rouge, Louisiana | 4.8/5 | 3,213 | View |
| GoogleMandeville, Louisiana | 4.9/5 | 1,400 | View |
| GoogleScott, Louisiana | 4.8/5 | 1,302 | View |
| GoogleIowa City, Iowa | 4.5/5 | 896 | View |
| GoogleDavenport, Iowa | 4.7/5 | 341 | View |
| GoogleAnkeny, Iowa | 4.5/5 | 284 | View |
| GoogleSioux Falls, South Dakota | 4.7/5 | 685 | View |
| BBBcompany-wide | 3.69/5 | 553 | View |
| Trustpilotcompany-wide | 2.6/5 | 4 | View |
| GoogleKennewick, Washington | 4.7/5 | 832 | View |
| GoogleSpokane Valley, Washington | 4.6/5 | 513 | View |
| GoogleEugene, Oregon | 4.3/5 | 362 | View |
| GoogleIdaho | 4.8/5 | 43 | View |
| GooglePark City, Kansas | 4.5/5 | 253 | View |
| GoogleSparks, Nevada | 4.5/5 | 955 | View |
| Googlenational: all US Google listings of the Fox Pest Control brand, used only as the complaint base | 4.74/5 | 83,640 | see record |
Better Business Bureau
Romex Pest & Termite Control. Its BBB profile shows a B grade and 90 complaints in the last three years across its BBB files.
Fox Pest Control. Its company-wide BBB profile shows an A+ grade and 263 complaints in the last three years.
| Romex Pest & Termite Control | Fox Pest Control | |
|---|---|---|
| BBB grade | B4, 9, 17, 44, +2 | A+17, 40, 41, 42 |
| Accredited | No | Yes, since 5/26/2021 |
| Complaints, last 3 years | 90, across 2 BBB files | 263, company-wide |
| BBB customer reviews | 1.31/5 average from 26 reviews | 3.69/5 average from 553 reviews |
| Profile scope | HQ profile (Plano, Texas) — “includes complaints for Romex Pest & Termite Control’s headquarters and its corporate-owned locations”; BBB lists 6 locations: Plano Texas (HQ), La Verkin Utah, St George Utah, Slidell Louisiana, an Edmond-area Oklahoma address (3825 NW 166th St D4, shown as “Bray, OK”) and, on page 2 of the list, a further “Romex Pest Control, LLC” entry at PO Box 911644, St George, Utah. No Mississippi location is listed. The Flint, Texas branch page is not in the list but links to this HQ and shows its totals. | HQ profile, Logan, Utah; “includes complaints for Fox Pest Control HQ’s headquarters and its corporate-owned locations” (national). The Texas, Louisiana, Iowa and South Dakota branch profiles (Lubbock, Midland, Odessa, Brownsville, Corpus Christi, Pharr, Southlake, Baton Rouge, Scott, Mandeville, Davenport, Iowa City, Sioux Falls) each show the same HQ totals (263 / 107) on their complaint tabs, so no state-scoped complaint counts exist. |
| Retrieved | October 27, 2026 | October 27, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
Romex Pest & Termite Control 15 terms
Company terms: recurring service plans are canceled by written notice; prepaid amounts are refunded minus any early termination fee set in the service agreement (the fee amount is not published on the site).20
Company terms set Texas law and the courts of Dallas County, Texas, for disputes; the website terms contain no arbitration clause or class-action waiver. The service agreement itself was not seen.20
Company claim on pricing: no hidden fees; recurring plans are every-other-month to quarterly.1
The website contact form offers a “Canceling my Romex account” request type, so cancellation is not phone-only per the company’s own channels.21
A Texas customer quotes the signed agreement (Section 11(a)): cancellation by written notice within three business days of signing; after that a $250 early termination fee applies.9
Customer reports the early-cancellation fee as $250 plus tax ($270.63).9
Customer told by the office they had a 12-month contract with a $250 cancellation fee.22
Customer on a 12-month service plan charged a $250 cancellation fee after moving.23
Customer describes being pushed to sign a one-year contract; $270 fee charged on cancellation.24
Customer says Romex wants service continued for the next 18 months or a $250-plus-tax cancellation fee.9
Customer says the paper contract stated 12 months / 6 treatments while Romex claimed an electronically signed 18-month contract.25
Oklahoma customer told the $250 cancellation fee applied; says Romex required a phone call and would not handle it by email.26
Oklahoma customer facing a $250 cancellation fee.27
East Texas commenter says Romex canceled on them and charged a $270 cancellation fee.13
Second-hand: a commenter says reps don’t tell customers it is a year contract costing about $1,200 (about the commenter’s mother).12
Fox Pest Control 13 terms
Company: the Home Protection Plan is year-round coverage with quarterly treatments and monthly billing.5
Company: the customer signs the agreement at the first appointment.5
Company guarantee: free targeted re-treatments between visits; if three targeted treatments fail, the last monthly fee is refunded.16
Company (BBB response, 09/28/2026): an early termination fee is assessed under the signed service agreement when a customer cancels before the end of the agreed service term.4
Company (BBB response, 09/03/2026): states a $250 early termination fee on one account, which it waived.17
Company (BBB response, 09/01/2026): one door-to-door customer’s Service Agreement ran 24 months although he had been told 12; Fox closed the account without the fee.17
Customer (BBB complaint, 07/10/2026) reports being signed to a 12-month contract after asking for three months, and being quoted a $300 cancellation fee. Fox’s response (07/15/2026) apologizes for “the miscommunication regarding the expected duration of service” and says her understanding “differed from the agreement on file”; it does not state the agreement’s length.18
Customer (BBB complaint, 06/30/2026) quotes the agreement: cancel by midnight of the 3rd business day, otherwise repay the signing discount plus a $300 early termination fee. The complainant describes the plan both as an “18 month program” and as “$67.00 per month for 1 year program”.18
Customer (BBB complaint, 09/17/2026, door-to-door sale) says she was told she was locked into a 24-month contract with a $300 early termination fee.4
Customer (BBB complaint, 07/22/2026) reports a 30-day notice requirement to avoid a $250 cancellation fee at the end of a 1-year contract, and being told a manager phone call was required to close the account.19
Iowa City Google reviewer reports a 2-year contract, continued charges after the term ended, and being told twice to speak to a manager to cancel.10
Website Terms of Use include binding AAA arbitration of “any controversies, claims, counterclaims or other disputes between you and us” and a class/representative-action waiver. The Terms govern access to and use of the Fox website, define “You” as a user of the Site and say they “apply only to the Website and the associated products and services we offer”; they do not mention the residential service agreement, which is not published.20
Free inspection and estimate with no obligation to buy; price depends on home size.5
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
Romex Pest & Termite Control 11 records (Texas 6, Oklahoma 2, Louisiana 3)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Texas | Texas Department of AgricultureCommercial business license (categories PTL) | 0747351 | Active (listed in TDA current-license report) | 09/30/2027 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PT) | 0899149 | Active (listed in TDA current-license report) | 12/31/2026 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PTL) | 0899167 | Active (listed in TDA current-license report) | 12/31/2026 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PT) | 0933548 | Active (listed in TDA current-license report) | 04/30/2027 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PT) | 0945485 | Active (listed in TDA current-license report) | 09/30/2027 | 5 |
| Oklahoma | Oklahoma Department of Agriculture, Food and ForestryPesticide License (commercial business) | 8943 | Active (unexpired categories 3A, 7A, 7B) | December 31, 2026 | 47, 48 |
| Oklahoma | Oklahoma Department of Agriculture, Food and ForestryPesticide License (commercial business) | 10074 | Active (unexpired categories 3A, 7A, 7B) | December 31, 2026 | 48, 49 |
| Louisiana | Louisiana Department of Agriculture and ForestryStructural Place of Business Permit | 0021DG | Active (as of the LDAF list revised April 20, 2026) | 6/30/2026 | 50 |
| Texas | Texas Comptroller of Public Accounts (franchise tax permit holders, data.texas.gov)Limited liability company (franchise tax account) | Taxpayer 32061246545; SOS file 0802518013 | SOS status A; right to transact business A | Not shown | 2 |
| Louisiana | Louisiana Secretary of StateLimited Liability Company (Non-Louisiana) | Charter 43306869Q | Active; Annual Report Status In Good Standing | Not shown | 8 |
| Louisiana | Louisiana Secretary of StateLimited Liability Company (Non-Louisiana) | Charter 47269723Q | Active; In Good Standing | Not shown | 7 |
Fox Pest Control 18 records (Texas 7, Louisiana 4, Iowa 5, South Dakota 2)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Texas | Texas Department of AgricultureCommercial business license | 0874467 | Active (listed in TDA’s current-licenses report) | 01/31/2027 | 43 |
| Texas | Texas Department of AgricultureCommercial business license | 0617449 | Active (listed in TDA’s current-licenses report) | 04/30/2027 | 43 |
| Texas | Texas Department of AgricultureCommercial business license | 0661650 | Active (listed in TDA’s current-licenses report) | 11/30/2026 | 43 |
| Texas | Texas Department of AgricultureCommercial business license | 0838205 | Active (listed in TDA’s current-licenses report) | 12/31/2026 | 43 |
| Texas | Texas Department of AgricultureCommercial business license | 0849132 | Active (listed in TDA’s current-licenses report) | 01/31/2027 | 43 |
| Texas | Texas Department of AgricultureEnforcement report check | Not shown | No Fox entity or Fox license number (0874467, 0617449, 0661650, 0838205, 0849132) appears in TDA’s current Structural Pest Control Enforcement Report. | Not shown | 44 |
| Louisiana | Louisiana Department of Agriculture and ForestryPlace of Business Permit | 00203C | Active | 6/30/2026 | 45 |
| Louisiana | Louisiana Department of Agriculture and ForestryPlace of Business Permit | 00203D | Active | 6/30/2026 | 45 |
| Louisiana | Louisiana Department of Agriculture and ForestryPlace of Business Permit | 00203F | Active | 6/30/2026 | 45 |
| Iowa | Iowa Department of Agriculture and Land StewardshipCommercial applicator company license | 10907-001 | Listed; expiration December 31, 2026 (current) | December 31, 2026 | 46 |
| Iowa | Iowa Department of Agriculture and Land StewardshipCommercial applicator company license | 11412-001 | Listed; expiration December 31, 2026 (current) | December 31, 2026 | 46 |
| Iowa | Iowa Department of Agriculture and Land StewardshipCommercial applicator company license | 11249-001 | Listed; expiration December 31, 2026 (current) | December 31, 2026 | 46 |
| Iowa | Iowa Department of Agriculture and Land StewardshipCompany license lookup (Davenport branch) | Not shown | No company license found for the Davenport branch: no Fox/FDS record with a Davenport, Moline, Bettendorf or Rock Island address in the IDALS lookup (searched by company name “Fox”, “Fox Pest”, “FDS”, “Quad” and by city). | Not shown | 46 |
| South Dakota | South Dakota Department of Agriculture and Natural ResourcesIndividual commercial applicator licenses (South Dakota does not license pest-control companies) | Not shown | 25 applicator records list company “Fox Pest Control”; 22 show an applicator license number, most expiring Mar 31 2027 or Mar 31 2028. | Not shown | 47 |
| Texas | Texas Comptroller of Public Accounts (franchise tax permit holders, open data)Business registration | SOS file 0801555474 (Fox Pest Control LLC); 0801674190 (Fox Pest Control - McAllen Texas, LLC.); 0803859185 (Fox Pest Control - DFW NW) | All three: SOS status code A, right to transact business A | Not shown | 48 |
| Louisiana | Louisiana Secretary of StateBusiness registration (foreign LLC) | 43322961Q | Active; Annual Report Status: In Good Standing; last report filed 12/17/2025 | Not shown | 49 |
| Iowa | Iowa Secretary of StateBusiness registration (fictitious names) | 784697; 849233; 816084 | Active (three “Fox Pest Control” fictitious names held by FDS - Iowa City Iowa, LLC, FDS - Des Moines, Iowa LLC and FDS - Sioux Falls, South Dakota LLC) | Not shown | 50 |
| South Dakota | South Dakota Secretary of StateBusiness registration (DBA) | UB292284; UB292285 | Active DBAs “Fox Pest Control - Sioux Falls, SD” and “Fox Pest Control”, filed 01/31/2025 | Not shown | 51 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
Romex Pest & Termite Control 4 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 27, 2026 · Complaint summaryUsed in complaint record
BBB serving North Central Texas (HQ profile covering corporate-owned locations in Texas, Oklahoma, Louisiana and Utah)
BBB HQ profile: 88 complaints in the last 3 years, 38 in the last 12 months; rating B (reason given: the 88 complaints); not accredited. 73 complaint texts are displayed (pages 1–8): 41 marked Answered, 32 Resolved, none Unanswered. Types among displayed: Billing 33, Product 11, Service or Repair 10, Order 8, Sales and Advertising 7, Customer Service 4. Most recent complaints describe a $250 (+ tax $270.63) early-termination fee charged on cancellation, door-to-door sales misstatements, and missed services; the company’s usual reply is that it waived all fees and closed the account.9
October 27, 2026 · Complaint summaryUsed in complaint record
Better Business Bureau Oklahoma (Edmond, Oklahoma profile, separate file opened 9/2/2025)
Separate Edmond, Oklahoma BBB profile: 2 complaints in 3 years (1 in 12 months), one of them Unanswered (10/14/2025, cancellation fee and phone-only handling); rating D for failure to respond to 1 complaint and length of time in business; 2 reviews averaging 1.5.46
August 30, 2026 · Complaint summaryShown only
Texas Attorney General (consumer complaint, per the complainant)
A Texas customer’s BBB complaint says she also filed a consumer complaint with the Texas Attorney General over a door-to-door sale (no cancellation form given; charges after a timely 3-day cancellation). Romex waived the fees on BBB. A consumer filing, not an AG action; no Texas, Oklahoma or Louisiana AG action naming Romex was found.9
May 15, 2026 · PermitShown only
City of Bullard, Texas
The City of Bullard posted a notice that it had not issued a solicitors permit to Romex Pest Control, which the city said had been interacting with homeowners in Bullard, and urged residents to ask solicitors for a city permit. A city notice, not a citation or penalty; no further action was reported.11
Fox Pest Control 3 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 27, 2026 · Complaint summaryUsed in complaint record
company-wide (BBB Mountain West & Pacific Southwest)
BBB HQ profile (covers HQ and corporate-owned locations nationally): 263 complaints in the last 3 years, 107 in the last 12 months. Of the 60 most recent complaints displayed (pages 1–6, re-read October 27, 2026), 32 were marked Answered and 28 Resolved; none showed as unanswered.4
July 10, 2025 · PermitShown only
Volga, South Dakota
City of Volga, South Dakota posted that Fox Pest Control reps from Sioux Falls had obtained city permits to sell door to door.7
May 5, 2025 · PermitShown only
Harrisburg, South Dakota
City of Harrisburg, South Dakota posted that Fox Pest Control held a peddler’s license and was selling pest control.8
Keep reading
- Romex Pest & Termite Control review#21 of 164 in the West
- Fox Pest Control review#53 of 164 in the West
- Is Romex Pest & Termite Control legit?Licenses, BBB record and legal history
- Is Fox Pest Control legit?Licenses, BBB record and legal history
- The Pacific Northwest pest control rankingsThe full rankings, with every factor score
- How we review companiesThe five factors, their weights and what we count
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