Berrett Pest Control vs. Romex Pest & Termite Control
Berrett Pest Control ranks #16 of 164 and Romex Pest & Termite Control ranks #21 of 164 in the West, with Handshake Scores of 8.5 and 8.4 out of 10. Both have locations on file in Oklahoma and Texas. Berrett Pest Control also has locations in Colorado, and Romex Pest & Termite Control in Louisiana.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
| Berrett Pest Control | Romex Pest & Termite Control | |
|---|---|---|
| Rank | #16 of 164 in the West | #21 of 164 in the West |
| Confidence | High | High |
| Provisional score | No | No |
| Door-to-door sales | Partial6, 7, 8, 9 | Yes3, 9, 10, 11, +8 |
| Ownership | Independent5 | SubsidiaryParent: Rollins, Inc.3, 6, 7, 8 |
| Headquarters | Garland, Texas3 | Pleasant Grove, Utah2, 3, 4 |
| States on file | Colorado, Oklahoma and Texas14 locations | Louisiana, Oklahoma and Texas12 locations |
| Record verified | October 27, 2026 | October 27, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| Berrett Pest Control | Romex Pest & Termite Control | |
|---|---|---|
| Customer satisfaction 35% | 9.3 | 9.4 |
| Romex Pest & Termite Control scores higher on customer satisfaction (9.4 vs. 9.3). | ||
| Complaint record 10% | 10.0 | 8.0 |
| Berrett Pest Control scores higher on complaint record (10.0 vs. 8.0). | ||
| Sales and contract fairness 15% | 6.0 | 4.0 |
| Berrett Pest Control scores higher on sales and contract fairness (6.0 vs. 4.0). | ||
| Licensing and compliance 15% | 9.5 | 10.0 |
| Romex Pest & Termite Control scores higher on licensing and compliance (10.0 vs. 9.5). | ||
| Legal and regulatory record 15% | 10.0 | 10.0 |
| Tied on legal and regulatory record (10.0 each). | ||
| Handshake Score | 8.5/10 | 8.4/10 |
| Berrett Pest Control has the higher Handshake Score (8.5 vs. 8.4). | ||
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| Berrett Pest Control | Romex Pest & Termite Control | |
|---|---|---|
| Workplace score | 4.5 | 7.3 |
| Romex Pest & Termite Control has the higher workplace score (7.3 vs. 4.5). | ||
Review platforms
Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| Berrett Pest Control | Romex Pest & Termite Control | |
|---|---|---|
| Google listings in the West | 12 | 12 |
| Google reviews | 44,721 | 35,175 |
| Google average | 4.9 | 4.9 |
Berrett Pest Control 20 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleGarland, Texas | 4.9/5 | 8,840 | View |
| GoogleHouston, Texas | 4.8/5 | 8,629 | View |
| GoogleSan Antonio, Texas | 4.9/5 | 4,513 | View |
| GoogleAustin, Texas | 4.8/5 | 4,511 | View |
| GoogleDallas, Texas | 4.9/5 | 2,902 | View |
| GoogleConroe, Texas | 4.9/5 | 2,096 | View |
| GoogleMcKinney, Texas | 4.8/5 | 1,374 | View |
| GoogleSan Marcos, Texas | 4.8/5 | 1,079 | View |
| GooglePearland, Texas | 4.8/5 | 406 | View |
| GoogleDenver, Colorado | 4.8/5 | 6,341 | View |
| GoogleColorado Springs, Colorado | 4.9/5 | 501 | View |
| GoogleOklahoma City, Oklahoma | 4.9/5 | 3,529 | View |
| BBBcompany-wide: BBB headquarters profile | 4.4/5 | 111 | View |
| AngiDenver, Colorado | 4.5/5 | 154 | View |
| AngiAustin, Texas | 4.8/5 | 313 | View |
| AngiDallas, Texas | 4.9/5 | 140 | View |
| HomeAdvisorDallas, Texas | 4.9/5 | 140 | View |
| ThumbtackHouston, Texas | 4.6/5 | 91 | View |
| FacebookDallas, Texas | — | 3,004 | View |
| YelpGarland, Texas | — | — | View |
Romex Pest & Termite Control 17 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleLeander, Texas | 4.8/5 | 4,465 | View |
| GoogleProsper, Texas | 4.8/5 | 4,451 | View |
| GoogleGrand Prairie, Texas | 5.0/5 | 4,421 | View |
| GooglePlano, Texas | 4.9/5 | 2,846 | View |
| GoogleFlint, Texas | 4.8/5 | 2,465 | View |
| GoogleSan Antonio, Texas | 4.8/5 | 1,388 | View |
| GoogleMcKinney, Texas | 4.9/5 | 1,103 | View |
| GoogleTexas | 2.3/5 | 12 | View |
| GoogleTexas | 5.0/5 | 2 | View |
| GoogleEdmond, Oklahoma | 4.9/5 | 9,612 | View |
| GoogleTulsa, Oklahoma | 4.9/5 | 1,701 | View |
| GoogleSlidell, Louisiana | 4.9/5 | 2,709 | View |
| BBBPlano, Texas HQ profile — reviews for HQ and corporate-owned locations | 1.31/5 | 26 | View |
| BBBEdmond, Oklahoma profile | 1.5/5 | 2 | View |
| FacebookRomex Pest Control page | — | 292 | View |
| BBBBBB complaints, Plano, Texas HQ profile | — | 88 | View |
| BBBBBB complaints, Edmond, Oklahoma profile | — | 2 | View |
Better Business Bureau
Berrett Pest Control. Its BBB profile shows an A grade and 29 complaints in the last three years.
Romex Pest & Termite Control. Its BBB profile shows a B grade and 90 complaints in the last three years across its BBB files.
| Berrett Pest Control | Romex Pest & Termite Control | |
|---|---|---|
| BBB grade | A5, 35, 36, 37, +2 | B4, 9, 17, 44, +2 |
| Accredited | Yes | No |
| Complaints, last 3 years | 29 | 90, across 2 BBB files |
| BBB customer reviews | 4.4/5 average from 111 reviews | 1.31/5 average from 26 reviews |
| Profile scope | Headquarters profile ‘Berrett Home Services - DFW’ (BBB serving North Central Texas). BBB says it includes the headquarters and corporate-owned locations; separate local profiles (Denver, Colorado Springs, Oklahoma City, Houston, Pearland, Austin, San Antonio, Fort Worth, Garland, Dallas HVAC) show the same complaint totals. All locations are in Texas, Colorado and Oklahoma. | HQ profile (Plano, Texas) — “includes complaints for Romex Pest & Termite Control’s headquarters and its corporate-owned locations”; BBB lists 6 locations: Plano Texas (HQ), La Verkin Utah, St George Utah, Slidell Louisiana, an Edmond-area Oklahoma address (3825 NW 166th St D4, shown as “Bray, OK”) and, on page 2 of the list, a further “Romex Pest Control, LLC” entry at PO Box 911644, St George, Utah. No Mississippi location is listed. The Flint, Texas branch page is not in the list but links to this HQ and shows its totals. |
| Retrieved | October 27, 2026 | October 27, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
Berrett Pest Control 14 terms
Residential general pest plan: a 4-month agreement (initial treatment plus one additional treatment); after 4 months service continues until the customer cancels, with no new agreement.10
One-time treatment available from $185 with a 30-day warranty (company advises against it).10
Advertised ‘$139 Initial Pest Service’ including general pest service and warranty (Dallas, Denver, Oklahoma City and Houston pages).10
Termite Protection Plan: $15/month alongside quarterly pest service; spot-treatment of subterranean termites at no charge or 50% off a full treatment.10
Terms & Conditions (last updated August 19, 2025): binding individual AAA arbitration and class-action waiver.3
Arbitration opt-out by mailed notice within 30 days of first accepting the Terms.3
Appointment rescheduling/cancellation needs 24 hours’ notice; a $49 late-cancellation or no-show fee may apply. The published Terms still carry template drafting notes (‘(Adjust amount as desired.)’, ‘Please confirm the contact details above before publishing.’).3
Customers authorize charges to a card on file for recurring plan payments.3
Company says ‘No long-term contracts’ (claim; the plan carries a 4-month agreement).10
Company (BBB response, February 2026) to a commercial customer: initial-treatment discount given for a one-year agreement; canceling early requires paying the discount back (amount not stated).11
Company (BBB response, June 2024) on mosquito service: $99 per treatment over an 8-month season, or $66/month spread over 12 months.7
Customer report (Angi Denver, Aug 2022): told they could not leave the initial 4-month contract without a $100 penalty, and the card was charged $100.12
Customer report (BBB complaint, June 13, 2025): charged a $100 early termination fee after being told at signup there were no fees.6
Company (BBB response, August 21, 2025): general pest is ‘a quarterly service with monthly billing’.6
Romex Pest & Termite Control 15 terms
Company terms: recurring service plans are canceled by written notice; prepaid amounts are refunded minus any early termination fee set in the service agreement (the fee amount is not published on the site).20
Company terms set Texas law and the courts of Dallas County, Texas, for disputes; the website terms contain no arbitration clause or class-action waiver. The service agreement itself was not seen.20
Company claim on pricing: no hidden fees; recurring plans are every-other-month to quarterly.1
The website contact form offers a “Canceling my Romex account” request type, so cancellation is not phone-only per the company’s own channels.21
A Texas customer quotes the signed agreement (Section 11(a)): cancellation by written notice within three business days of signing; after that a $250 early termination fee applies.9
Customer reports the early-cancellation fee as $250 plus tax ($270.63).9
Customer told by the office they had a 12-month contract with a $250 cancellation fee.22
Customer on a 12-month service plan charged a $250 cancellation fee after moving.23
Customer describes being pushed to sign a one-year contract; $270 fee charged on cancellation.24
Customer says Romex wants service continued for the next 18 months or a $250-plus-tax cancellation fee.9
Customer says the paper contract stated 12 months / 6 treatments while Romex claimed an electronically signed 18-month contract.25
Oklahoma customer told the $250 cancellation fee applied; says Romex required a phone call and would not handle it by email.26
Oklahoma customer facing a $250 cancellation fee.27
East Texas commenter says Romex canceled on them and charged a $270 cancellation fee.13
Second-hand: a commenter says reps don’t tell customers it is a year contract costing about $1,200 (about the commenter’s mother).12
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
Berrett Pest Control 8 records (Texas 5, Colorado 2, Oklahoma 1)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license, categories PTLWCD; DBA Berrett Home Services; Dallas County; responsible applicator Keith D Abbott | 0566613 | Listed in TDA’s current-licenses report (active); issued 03/19/1999, renewed 03/31/2026 | 03/31/2027 | 4 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license, categories PTL; DBA Berrett Pest Control Serv Inc; Harris County (Houston); responsible applicator Brandon K Robinson | 0566614 | Listed in TDA’s current-licenses report (active); issued 03/12/2010, renewed 03/31/2026 | 03/31/2027 | 4 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business license, categories PL; Travis County (Austin); responsible applicator Jared Dowling | 0683929 | Listed in TDA’s current-licenses report (active); issued 11/12/2013, renewed 11/30/2025 | 11/30/2026 | 4 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCertified applicators registered to the three Berrett business licenses (business client # 00434940): 17 under 0566613 (Dallas), 11 under 0566614 (Harris), 4 under 0683929 (Travis); includes Nathan Berrett (0557865) | Not shown | Individual applicator records, expiring 03/31/2027 or 11/30/2026 | Not shown | 40 |
| Colorado | Colorado Department of Agriculture (CDA), Plant Industry Division pesticide applicator programCommercial Applicator business license, BERRETT PEST CONTROL CO LLC, Denver; categories 110, 206, 301, 302, 304, 307 | 13652 | Current (CDA search returns only current valid licenses) | 12/31/2026 | 41 |
| Oklahoma | Oklahoma Department of Agriculture, Food and Forestry (ODAFF), AGLook pesticide license searchPesticide License (company), BERRETT PEST CONTROL, Oklahoma City 73114, Oklahoma County | 9368 | Current: the AGLook company record shows License Expiration Date September 30, 2027 and Active Unexpired Categories 7A, 7B, 8, 11A, 3A | 09/30/27 | 42, 43 |
| Texas | Texas Comptroller of Public Accounts (active franchise tax permit holders; Secretary of State status)Business registration: BERRETT PEST CONTROL SERVICES, INC., corporation, 708 Easy St, Garland Texas; charter February 10, 2000 | SOS file 0156924400 | SOS status A; right to transact business A | Not shown | 2 |
| Colorado | Colorado Secretary of State business entities (data.colorado.gov dataset)Business registration: BERRETT PEST CONTROL CO LLC, Colorado LLC, 7770 E Iliff Ave Ste G, Denver; formed March 4, 2011 | Entity Idaho 20111134635 | Good Standing | Not shown | 44 |
Romex Pest & Termite Control 11 records (Texas 6, Oklahoma 2, Louisiana 3)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Texas | Texas Department of AgricultureCommercial business license (categories PTL) | 0747351 | Active (listed in TDA current-license report) | 09/30/2027 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PT) | 0899149 | Active (listed in TDA current-license report) | 12/31/2026 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PTL) | 0899167 | Active (listed in TDA current-license report) | 12/31/2026 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PT) | 0933548 | Active (listed in TDA current-license report) | 04/30/2027 | 5 |
| Texas | Texas Department of AgricultureCommercial business license (categories PT) | 0945485 | Active (listed in TDA current-license report) | 09/30/2027 | 5 |
| Oklahoma | Oklahoma Department of Agriculture, Food and ForestryPesticide License (commercial business) | 8943 | Active (unexpired categories 3A, 7A, 7B) | December 31, 2026 | 47, 48 |
| Oklahoma | Oklahoma Department of Agriculture, Food and ForestryPesticide License (commercial business) | 10074 | Active (unexpired categories 3A, 7A, 7B) | December 31, 2026 | 48, 49 |
| Louisiana | Louisiana Department of Agriculture and ForestryStructural Place of Business Permit | 0021DG | Active (as of the LDAF list revised April 20, 2026) | 6/30/2026 | 50 |
| Texas | Texas Comptroller of Public Accounts (franchise tax permit holders, data.texas.gov)Limited liability company (franchise tax account) | Taxpayer 32061246545; SOS file 0802518013 | SOS status A; right to transact business A | Not shown | 2 |
| Louisiana | Louisiana Secretary of StateLimited Liability Company (Non-Louisiana) | Charter 43306869Q | Active; Annual Report Status In Good Standing | Not shown | 8 |
| Louisiana | Louisiana Secretary of StateLimited Liability Company (Non-Louisiana) | Charter 47269723Q | Active; In Good Standing | Not shown | 7 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
Berrett Pest Control 3 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 27, 2026 · Complaint summaryUsed in complaint record
company-wide (Texas, Colorado and Oklahoma)
BBB: 29 complaints in the last 3 years and 11 in the last 12 months on the headquarters profile, which covers the headquarters and corporate-owned locations (the Denver, Colorado Springs and Oklahoma City profiles show the same totals). Of the 27 complaints displayed, 22 are ‘Answered’ and 5 ‘Resolved’; none shows as unanswered.11
July 28, 2026 · EnforcementShown only
Texas (Texas Department of Agriculture, Structural Pest Control Service)
TDA enforcement case 00049452 against TPCL 0566614 (Berrett Pest Control Services Inc’s Harris County/Houston business license): violations ‘Failure to comply with training or supervision requirements’, ‘Failure to maintain apprentice/technician training records’ and ‘Incomplete/incorrect use records’; agency action WARNING on each, no penalty; date final 07/28/2026.45
October 27, 2025 · EnforcementUsed in licensing and compliance
Texas (Texas Department of Agriculture, Structural Pest Control Service)
TDA enforcement case 00045353 against TPCL 0683929 (Berrett Pest Control Services Inc’s Travis County/Austin business license): violation ‘Working without an apprentice license’; agency action ADMINISTRATIVE PENALTY, $1,000.00; date final 10/27/2025.45
Romex Pest & Termite Control 4 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 27, 2026 · Complaint summaryUsed in complaint record
BBB serving North Central Texas (HQ profile covering corporate-owned locations in Texas, Oklahoma, Louisiana and Utah)
BBB HQ profile: 88 complaints in the last 3 years, 38 in the last 12 months; rating B (reason given: the 88 complaints); not accredited. 73 complaint texts are displayed (pages 1–8): 41 marked Answered, 32 Resolved, none Unanswered. Types among displayed: Billing 33, Product 11, Service or Repair 10, Order 8, Sales and Advertising 7, Customer Service 4. Most recent complaints describe a $250 (+ tax $270.63) early-termination fee charged on cancellation, door-to-door sales misstatements, and missed services; the company’s usual reply is that it waived all fees and closed the account.9
October 27, 2026 · Complaint summaryUsed in complaint record
Better Business Bureau Oklahoma (Edmond, Oklahoma profile, separate file opened 9/2/2025)
Separate Edmond, Oklahoma BBB profile: 2 complaints in 3 years (1 in 12 months), one of them Unanswered (10/14/2025, cancellation fee and phone-only handling); rating D for failure to respond to 1 complaint and length of time in business; 2 reviews averaging 1.5.46
August 30, 2026 · Complaint summaryShown only
Texas Attorney General (consumer complaint, per the complainant)
A Texas customer’s BBB complaint says she also filed a consumer complaint with the Texas Attorney General over a door-to-door sale (no cancellation form given; charges after a timely 3-day cancellation). Romex waived the fees on BBB. A consumer filing, not an AG action; no Texas, Oklahoma or Louisiana AG action naming Romex was found.9
May 15, 2026 · PermitShown only
City of Bullard, Texas
The City of Bullard posted a notice that it had not issued a solicitors permit to Romex Pest Control, which the city said had been interacting with homeowners in Bullard, and urged residents to ask solicitors for a city permit. A city notice, not a citation or penalty; no further action was reported.11
Keep reading
- Berrett Pest Control review#16 of 164 in the West
- Romex Pest & Termite Control review#21 of 164 in the West
- Is Berrett Pest Control legit?Licenses, BBB record and legal history
- Is Romex Pest & Termite Control legit?Licenses, BBB record and legal history
- The Pacific Northwest pest control rankingsThe full rankings, with every factor score
- How we review companiesThe five factors, their weights and what we count
Other comparisons with these companies
- Berrett Pest Control vs. Presto-X Pest Control
- Berrett Pest Control vs. Croach Pest Control
- Berrett Pest Control vs. EnviroPest
- Berrett Pest Control vs. Elevate Pest Control
- Bulwark Exterminating vs. Berrett Pest Control
- Palisade Pest Control vs. Berrett Pest Control
- ClearDefense Pest Control vs. Romex Pest & Termite Control
- Romex Pest & Termite Control vs. Fox Pest Control
- Romex Pest & Termite Control vs. Spidexx Pest Control & Termite
- Romex Pest & Termite Control vs. J&J Exterminating
- Bulwark Exterminating vs. Romex Pest & Termite Control
- Palisade Pest Control vs. Romex Pest & Termite Control