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Romex Pest & Termite Control vs. Spidexx Pest Control & Termite

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Editor · Research and verification: Handshake Research Desk

Romex Pest & Termite Control ranks #21 of 164 and Spidexx Pest Control & Termite ranks #56 of 164 in the West, with Handshake Scores of 8.4 and 7.9 out of 10. Both have locations on file in Louisiana. Romex Pest & Termite Control also has locations in Oklahoma and Texas, and Spidexx Pest Control & Termite in California, Iowa, Minnesota, Nebraska and Nevada.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

#21 of 164 in the West

Romex Pest & Termite Control8.4/10

Handshake Score. #21 of 164 in the West

#56 of 164 in the West

Spidexx Pest Control & Termite7.9/10

Handshake Score. #56 of 164 in the West

Romex Pest & Termite Control and Spidexx Pest Control & Termite at a glance
Romex Pest & Termite ControlSpidexx Pest Control & Termite
Rank#21 of 164 in the West#56 of 164 in the West
ConfidenceHighMedium
Provisional scoreNoNo
Door-to-door salesYes3, 9, 10, 11, +8Yes8, 9, 10, 11
OwnershipSubsidiaryParent: Rollins, Inc.3, 6, 7, 8Independent3, 4, 6, 7
HeadquartersPleasant Grove, Utah2, 3, 4Urbandale, Iowa3
States on fileLouisiana, Oklahoma and Texas12 locationsCalifornia, Iowa, Louisiana, Minnesota, Nebraska and Nevada6 locations
Record verifiedOctober 27, 2026October 27, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: Romex Pest & Termite Control and Spidexx Pest Control & Termite
Romex Pest & Termite ControlSpidexx Pest Control & Termite
Customer satisfaction 35%9.49.2
Romex Pest & Termite Control scores higher on customer satisfaction (9.4 vs. 9.2).
Complaint record 10%8.08.5
Spidexx Pest Control & Termite scores higher on complaint record (8.5 vs. 8.0).
Sales and contract fairness 15%4.07.0
Spidexx Pest Control & Termite scores higher on sales and contract fairness (7.0 vs. 4.0).
Licensing and compliance 15%10.010.0
Tied on licensing and compliance (10.0 each).
Legal and regulatory record 15%10.010.0
Tied on legal and regulatory record (10.0 each).
Handshake Score8.4/107.9/10
Romex Pest & Termite Control has the higher Handshake Score (8.4 vs. 7.9).

Workplace

We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).

Workplace scores: Romex Pest & Termite Control and Spidexx Pest Control & Termite
Romex Pest & Termite ControlSpidexx Pest Control & Termite
Workplace score7.3N/A
Romex Pest & Termite Control has a workplace score of 7.3; Spidexx Pest Control & Termite isn’t rated.

Review platforms

Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: Romex Pest & Termite Control and Spidexx Pest Control & Termite
Romex Pest & Termite ControlSpidexx Pest Control & Termite
Google listings in the West126
Google reviews35,1756,886
Google average4.94.8

Romex Pest & Termite Control 17 review profiles

Review profiles recorded for Romex Pest & Termite Control
Platform and scopeRatingReviewsSource
GoogleLeander, Texas4.8/54,465View
GoogleProsper, Texas4.8/54,451View
GoogleGrand Prairie, Texas5.0/54,421View
GooglePlano, Texas4.9/52,846View
GoogleFlint, Texas4.8/52,465View
GoogleSan Antonio, Texas4.8/51,388View
GoogleMcKinney, Texas4.9/51,103View
GoogleTexas2.3/512View
GoogleTexas5.0/52View
GoogleEdmond, Oklahoma4.9/59,612View
GoogleTulsa, Oklahoma4.9/51,701View
GoogleSlidell, Louisiana4.9/52,709View
BBBPlano, Texas HQ profile — reviews for HQ and corporate-owned locations1.31/526View
BBBEdmond, Oklahoma profile1.5/52View
FacebookRomex Pest Control page—292View
BBBBBB complaints, Plano, Texas HQ profile—88View
BBBBBB complaints, Edmond, Oklahoma profile—2View

Spidexx Pest Control & Termite 11 review profiles

Review profiles recorded for Spidexx Pest Control & Termite
Platform and scopeRatingReviewsSource
GoogleBloomington, Minnesota4.7/51,937View
GoogleUrbandale, Iowa4.8/51,471View
GoogleRohnert Park, California4.9/5838View
GoogleNew Orleans, Louisiana4.9/5919View
GoogleLa Vista, Nebraska4.8/5644View
GoogleReno, Nevada4.8/51,077View
BBBUrbandale, Iowa BBB file1.57/57View
BBBTampa, Florida BBB file3.0/52View
YelpUrbandale, Iowa—2423
YelpEden Prairie, Minnesota——24
BBBBloomington / Eden Prairie, Minnesota BBB file1.0/55View

Better Business Bureau

Romex Pest & Termite Control. Its BBB profile shows a B grade and 90 complaints in the last three years across its BBB files.

Spidexx Pest Control & Termite. Its BBB profile shows an A+ grade and 2 complaints in the last three years across its BBB files.

BBB records: Romex Pest & Termite Control and Spidexx Pest Control & Termite
Romex Pest & Termite ControlSpidexx Pest Control & Termite
BBB gradeB4, 9, 17, 44, +2A+5, 7, 25
AccreditedNoNo
Complaints, last 3 years90, across 2 BBB files2, across 2 BBB files
BBB customer reviews1.31/5 average from 26 reviews1.57/5 average from 7 reviews
Profile scopeHQ profile (Plano, Texas) — “includes complaints for Romex Pest & Termite Control’s headquarters and its corporate-owned locations”; BBB lists 6 locations: Plano Texas (HQ), La Verkin Utah, St George Utah, Slidell Louisiana, an Edmond-area Oklahoma address (3825 NW 166th St D4, shown as “Bray, OK”) and, on page 2 of the list, a further “Romex Pest Control, LLC” entry at PO Box 911644, St George, Utah. No Mississippi location is listed. The Flint, Texas branch page is not in the list but links to this HQ and shows its totals.Not recorded
RetrievedOctober 27, 2026November 2, 2026
Profiles

Contract terms

Terms as recorded from the linked sources.

Romex Pest & Termite Control 15 terms

  • Company terms: recurring service plans are canceled by written notice; prepaid amounts are refunded minus any early termination fee set in the service agreement (the fee amount is not published on the site).20

  • Company terms set Texas law and the courts of Dallas County, Texas, for disputes; the website terms contain no arbitration clause or class-action waiver. The service agreement itself was not seen.20

  • Company claim on pricing: no hidden fees; recurring plans are every-other-month to quarterly.1

  • The website contact form offers a “Canceling my Romex account” request type, so cancellation is not phone-only per the company’s own channels.21

  • A Texas customer quotes the signed agreement (Section 11(a)): cancellation by written notice within three business days of signing; after that a $250 early termination fee applies.9

  • Customer reports the early-cancellation fee as $250 plus tax ($270.63).9

  • Customer told by the office they had a 12-month contract with a $250 cancellation fee.22

  • Customer on a 12-month service plan charged a $250 cancellation fee after moving.23

  • Customer describes being pushed to sign a one-year contract; $270 fee charged on cancellation.24

  • Customer says Romex wants service continued for the next 18 months or a $250-plus-tax cancellation fee.9

  • Customer says the paper contract stated 12 months / 6 treatments while Romex claimed an electronically signed 18-month contract.25

  • Oklahoma customer told the $250 cancellation fee applied; says Romex required a phone call and would not handle it by email.26

  • Oklahoma customer facing a $250 cancellation fee.27

  • East Texas commenter says Romex canceled on them and charged a $270 cancellation fee.13

  • Second-hand: a commenter says reps don’t tell customers it is a year contract costing about $1,200 (about the commenter’s mother).12

Spidexx Pest Control & Termite 10 terms

  • Company-published California service terms (Spidexx Pest Control CA Inc.): after the initial 12-month period the agreement stays in effect until canceled in writing with 30 days notice (continues until the customer cancels; written notice, not phone-only).12

  • Company-published California terms: canceling before the end of the 12-month period forfeits all coupons and discounts; “applicable termination fees” are mentioned for delinquent accounts but no amount is stated.12

  • Company-published California terms: mandatory AAA arbitration and a class/collective action waiver in the service agreement.12

  • Company terms page (spidexx.com/terms-conditions, headed “Notice To Owner / Tenant”, with the pesticide list, liability and late-payment terms of the pest-control service agreement; not website-use terms): mandatory arbitration under AAA Commercial Arbitration Rules for claims “relating to this agreement”. The page says nothing about term length, renewal or cancellation; those are in the signed agreement, which is not published outside California.13

  • Company-stated (BBB reply, Urbandale Iowa file, 11/30/2023): the contract has a cancellation fee; on 12/01/2023 the company removed the early termination fee and a $35 collections fee for this customer. No standard amount is stated by the company.9

  • Customer report (BBB complaint 11/30/2023, Urbandale Iowa file, first-hand): “year long contract” at $50/month; told on canceling that a $229 cancellation fee was owed.9

  • Company website refers to a separate signed service agreement (“as outlined in your service agreement”, “subject to the scope and terms of the service agreement”), which is not published outside California.14

  • Customer report (BBB review 08/23/2024, first-hand, Urbandale Iowa file): reps explained fees poorly; the initial fee was charged again within the first month; canceling is “another fee” (no amount).8

  • Company website terms: late payment 2% per month after 30 days; $35 returned-check fee.13

  • Out-of-region context (Tampa Florida BBB file, outside the 24 states): two 2024 complaints cite a $229 cancellation or early-termination fee, and the company’s 05/20/2024 reply says the agreement emailed after the sale outlines the early termination fee.15

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Romex Pest & Termite Control 11 records (Texas 6, Oklahoma 2, Louisiana 3)

Licenses and registrations for Romex Pest & Termite Control
StateAuthority and typeNumberStatusExpiresSource
TexasTexas Department of AgricultureCommercial business license (categories PTL)0747351Active (listed in TDA current-license report)09/30/20275
TexasTexas Department of AgricultureCommercial business license (categories PT)0899149Active (listed in TDA current-license report)12/31/20265
TexasTexas Department of AgricultureCommercial business license (categories PTL)0899167Active (listed in TDA current-license report)12/31/20265
TexasTexas Department of AgricultureCommercial business license (categories PT)0933548Active (listed in TDA current-license report)04/30/20275
TexasTexas Department of AgricultureCommercial business license (categories PT)0945485Active (listed in TDA current-license report)09/30/20275
OklahomaOklahoma Department of Agriculture, Food and ForestryPesticide License (commercial business)8943Active (unexpired categories 3A, 7A, 7B)December 31, 202647, 48
OklahomaOklahoma Department of Agriculture, Food and ForestryPesticide License (commercial business)10074Active (unexpired categories 3A, 7A, 7B)December 31, 202648, 49
LouisianaLouisiana Department of Agriculture and ForestryStructural Place of Business Permit0021DGActive (as of the LDAF list revised April 20, 2026)6/30/202650
TexasTexas Comptroller of Public Accounts (franchise tax permit holders, data.texas.gov)Limited liability company (franchise tax account)Taxpayer 32061246545; SOS file 0802518013SOS status A; right to transact business ANot shown2
LouisianaLouisiana Secretary of StateLimited Liability Company (Non-Louisiana)Charter 43306869QActive; Annual Report Status In Good StandingNot shown8
LouisianaLouisiana Secretary of StateLimited Liability Company (Non-Louisiana)Charter 47269723QActive; In Good StandingNot shown7

Spidexx Pest Control & Termite 14 records (Minnesota 2, Iowa 5, Nevada 2, California 2, Louisiana 2, Nebraska 1)

Licenses and registrations for Spidexx Pest Control & Termite
StateAuthority and typeNumberStatusExpiresSource
MinnesotaMinnesota Department of Agriculture (MDA), Pesticide & Fertilizer ManagementStructural Pest Control Company: SPIDEXX PEST CONTROL IA LLC, 8904 Wentworth Ave S, Bloomington (Hennepin)20215357Current (expiration date in the future; MDA lookup shows no status word)December 31, 202627, 28
IowaIowa Department of Agriculture and Land Stewardship (IDALS), Pesticide BureauCommercial applicator company license: SPIDEXX PEST CONTROL, Urbandale (Polk County)08841-001Current (expiration date in the future; lookup shows no status word)December 31, 202629
IowaIowa Department of Agriculture and Land Stewardship (IDALS), Pesticide BureauCommercial applicator company license: Spidexx Pest Control IA, LLC, La Vista (Out of State - 00)11438-001Current (expiration date in the future)December 31, 202629
IowaIowa Department of Agriculture and Land Stewardship (IDALS), Pesticide BureauCommercial applicator company license: Spidexx Pest Control IA, LLC, Bloomington (Out of State - 00)11657-001Current (expiration date in the future)December 31, 202729
IowaIowa Secretary of State, Business Entities SearchForeign LLC (Utah): SPIDEXX PEST CONTROL IA, LLC; registered agent Taylor Spaulding, 3321 109th St, Urbandale; principal office St. George, Utah556096ActiveNot shown2
IowaIowa Secretary of State, Business Entities SearchForeign LLC (Utah): SPIDEXX PEST CONTROL IA LLC (earlier registration, filed 3/31/2016; principal office Twin Falls, Idaho)520285InactiveNot shown2
NevadaNevada Department of Agriculture, Pest Control SectionPest control business (company number 7166, “SPIDEXX PEST CONTROL”); 12 licensed individuals listed under it7166Listed in NDA 2026 Licensed Operators report (dated September 2, 2026); licenses expire December 31, 2026December 31, 202630
CaliforniaStructural Pest Control Board (SPCB), Department of Consumer AffairsCompany Registration (Pest & Termite Control): Spidexx Pest Control Ca Inc, 5625 State Farm Dr Unit 34, Rohnert Park (Sonoma)PR 9288ActiveNot shown31
CaliforniaCalifornia Department of Pesticide Regulation (DPR), business license listDPR Businesses.csv record, type code PCM (code not defined in the file): SPIDEXX PEST CONTROL CA INC, county of operation Sonoma; mailing address 782 S River Rd Unit 85, St. George, Utah47767Issued/renewed 9/15/2026December 31, 202732
LouisianaLouisiana Department of Agriculture and Forestry (LDAF), Structural Pest Control CommissionStructural Place of Business Permit: H2S2 Holding, LLC DBA Spidexx Pest Control, 5440 Mounes St. Suite 114, New Orleans (Orleans)004KA9Active (on the list revised April 20, 2026)June 30, 202633
LouisianaLouisiana Secretary of State, Commercial DivisionH2S2 HOLDINGS, LLC (Utah LLC qualified in LA 10/18/2023); trade name SPIDEXX PEST CONTROL registered 10/18/2023 (expires 10/18/2033)45638729QActive; Annual Report Status In Good Standing; last report filed 10/8/2026Not shown6, 34
NebraskaNebraska Department of Agriculture (NDA), Pesticide ProgramIndividual commercial applicator licenses only (no company license for ground pest control)Not shownNot looked up (no applicator names tied to the La Vista branch)Not shownsee record
MinnesotaMinnesota Secretary of State, Business FilingsForeign LLC (Utah): Spidexx Pest Control IA, LLC (original filing 2/19/2020 as Spidexx Pest Control LLC); manager Coleman Spaulding; principal executive office 8904 Wentworth Ave S, Bloomington1143205100025Active / In Good StandingNot shown35
NevadaNevada Secretary of State, ORION Business Entity SearchForeign LLC (Utah): Spidexx Pest Control FL, LLC (the only “Spidexx” entity ORION returned); registered in Nevada 09/22/2022; managing members Coleman Spaulding, Taylor Spaulding and Jonathan HobbsNV20222576541ActiveNot shown36

Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

Romex Pest & Termite Control 4 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 27, 2026 · Complaint summaryUsed in complaint record

    BBB serving North Central Texas (HQ profile covering corporate-owned locations in Texas, Oklahoma, Louisiana and Utah)

    BBB HQ profile: 88 complaints in the last 3 years, 38 in the last 12 months; rating B (reason given: the 88 complaints); not accredited. 73 complaint texts are displayed (pages 1–8): 41 marked Answered, 32 Resolved, none Unanswered. Types among displayed: Billing 33, Product 11, Service or Repair 10, Order 8, Sales and Advertising 7, Customer Service 4. Most recent complaints describe a $250 (+ tax $270.63) early-termination fee charged on cancellation, door-to-door sales misstatements, and missed services; the company’s usual reply is that it waived all fees and closed the account.9

  • October 27, 2026 · Complaint summaryUsed in complaint record

    Better Business Bureau Oklahoma (Edmond, Oklahoma profile, separate file opened 9/2/2025)

    Separate Edmond, Oklahoma BBB profile: 2 complaints in 3 years (1 in 12 months), one of them Unanswered (10/14/2025, cancellation fee and phone-only handling); rating D for failure to respond to 1 complaint and length of time in business; 2 reviews averaging 1.5.46

  • August 30, 2026 · Complaint summaryShown only

    Texas Attorney General (consumer complaint, per the complainant)

    A Texas customer’s BBB complaint says she also filed a consumer complaint with the Texas Attorney General over a door-to-door sale (no cancellation form given; charges after a timely 3-day cancellation). Romex waived the fees on BBB. A consumer filing, not an AG action; no Texas, Oklahoma or Louisiana AG action naming Romex was found.9

  • May 15, 2026 · PermitShown only

    City of Bullard, Texas

    The City of Bullard posted a notice that it had not issued a solicitors permit to Romex Pest Control, which the city said had been interacting with homeowners in Bullard, and urged residents to ask solicitors for a city permit. A city notice, not a citation or penalty; no further action was reported.11

Spidexx Pest Control & Termite 2 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • November 2, 2026 · Complaint summaryUsed in complaint record, sales and contract fairness

    BBB serving Greater Iowa, Quad Cities, and Siouxland Region

    Urbandale Iowa BBB file (not accredited, rating A+): 1 complaint in the last 3 years (11/30/2023, answered: the company removed the early termination fee and $35 collections fee), 0 in the last 12 months. The complaint alleges a door-to-door rep said the subscription could be canceled and omitted a large cancellation fee.9

  • November 2, 2026 · Complaint summaryUsed in complaint record

    BBB of Minnesota and North Dakota

    Bloomington/Eden Prairie Minnesota BBB file (not accredited, rating C-): 1 complaint in the last 3 years and 0 in the last 12 months; BBB gives the C- reason as failure to respond to 1 complaint. The complaint text is not published, so its content is unknown.25, 26

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