Spidexx Pest Control & Termite vs. Aptive Pest Control
Spidexx Pest Control & Termite ranks #56 of 164 and Aptive Pest Control ranks #150 of 164 in the West, with Handshake Scores of 7.9 and 6.5 out of 10. Both have locations on file in California, Iowa, Minnesota, Nebraska and Nevada. Spidexx Pest Control & Termite also has locations in Louisiana, and Aptive Pest Control in Washington, Oregon, Idaho, Arizona, Colorado, Kansas, Missouri, New Mexico, Oklahoma, Texas and Utah.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
| Spidexx Pest Control & Termite | Aptive Pest Control | |
|---|---|---|
| Rank | #56 of 164 in the West | #150 of 164 in the West |
| Confidence | Medium | High |
| Provisional score | No | No |
| Door-to-door sales | Yes8, 9, 10, 11 | Yes6, 7, 8, 9, +13 |
| Ownership | Independent3, 4, 6, 7 | PE-backedParent: Citation Capital (majority stake, announced Aug 27, 2024)4 |
| Headquarters | Urbandale, Iowa3 | Provo, Utah3 |
| States on file | California, Iowa, Louisiana, Minnesota, Nebraska and Nevada6 locations | Washington, Oregon, Idaho, Arizona, California, Colorado, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, New Mexico, Oklahoma, Texas and Utah75 locations |
| Record verified | October 27, 2026 | October 14, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| Spidexx Pest Control & Termite | Aptive Pest Control | |
|---|---|---|
| Customer satisfaction 35% | 9.2 | 8.3 |
| Spidexx Pest Control & Termite scores higher on customer satisfaction (9.2 vs. 8.3). | ||
| Complaint record 10% | 8.5 | 7.0 |
| Spidexx Pest Control & Termite scores higher on complaint record (8.5 vs. 7.0). | ||
| Sales and contract fairness 15% | 7.0 | 3.5 |
| Spidexx Pest Control & Termite scores higher on sales and contract fairness (7.0 vs. 3.5). | ||
| Licensing and compliance 15% | 10.0 | 7.0 |
| Spidexx Pest Control & Termite scores higher on licensing and compliance (10.0 vs. 7.0). | ||
| Legal and regulatory record 15% | 10.0 | 5.5 |
| Spidexx Pest Control & Termite scores higher on legal and regulatory record (10.0 vs. 5.5). | ||
| Handshake Score | 7.9/10 | 6.5/10 |
| Spidexx Pest Control & Termite has the higher Handshake Score (7.9 vs. 6.5). | ||
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| Spidexx Pest Control & Termite | Aptive Pest Control | |
|---|---|---|
| Workplace score | N/A | 5.3 |
| Aptive Pest Control has a workplace score of 5.3; Spidexx Pest Control & Termite isn’t rated. | ||
Review platforms
Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| Spidexx Pest Control & Termite | Aptive Pest Control | |
|---|---|---|
| Google listings in the West | 6 | 78 |
| Google reviews | 6,886 | 183,017 |
| Google average | 4.8 | 4.6 |
Spidexx Pest Control & Termite 11 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleBloomington, Minnesota | 4.7/5 | 1,937 | View |
| GoogleUrbandale, Iowa | 4.8/5 | 1,471 | View |
| GoogleRohnert Park, California | 4.9/5 | 838 | View |
| GoogleNew Orleans, Louisiana | 4.9/5 | 919 | View |
| GoogleLa Vista, Nebraska | 4.8/5 | 644 | View |
| GoogleReno, Nevada | 4.8/5 | 1,077 | View |
| BBBUrbandale, Iowa BBB file | 1.57/5 | 7 | View |
| BBBTampa, Florida BBB file | 3.0/5 | 2 | View |
| YelpUrbandale, Iowa | — | 24 | 23 |
| YelpEden Prairie, Minnesota | — | — | 24 |
| BBBBloomington / Eden Prairie, Minnesota BBB file | 1.0/5 | 5 | View |
Aptive Pest Control 117 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleFife, Washington | 4.6/5 | 7,731 | View |
| GooglePortland, Oregon | 4.5/5 | 6,599 | View |
| GoogleOregon service-area listing | 4.8/5 | 1,266 | View |
| GoogleWashington service-area listing | 4.9/5 | 305 | View |
| GoogleWashington service-area listing | 4.6/5 | 283 | View |
| GoogleOregon service-area listing | 4.2/5 | 186 | View |
| GoogleWashington service-area listing | 4.2/5 | 169 | View |
| GoogleIdaho service-area listing | 4.5/5 | 37 | View |
| GoogleEverett, Washington | 4.7/5 | 2,372 | View |
| GoogleMeridian, Idaho | 4.3/5 | 634 | View |
| GoogleSpokane Valley, Washington | 4.4/5 | 297 | View |
| Trustpilotnational profile | 4.4/5 | 40,045 | View |
Better Business Bureau
Spidexx Pest Control & Termite. Its BBB profile shows an A+ grade and 2 complaints in the last three years across its BBB files.
Aptive Pest Control. Its company-wide BBB profile shows an A+ grade and 1,326 complaints in the last three years.
| Spidexx Pest Control & Termite | Aptive Pest Control | |
|---|---|---|
| BBB grade | A+5, 7, 25 | A+3 |
| Accredited | No | No |
| Complaints, last 3 years | 2, across 2 BBB files | 1,326, company-wide |
| BBB customer reviews | 1.57/5 average from 7 reviews | 1.46/5 average from 842 reviews |
| Profile scope | Not recorded | National HQ profile (Provo, Utah) covering headquarters and corporate-owned locations; no separate Washington, Oregon and Idaho BBB profile found. |
| Retrieved | November 2, 2026 | October 11, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
Spidexx Pest Control & Termite 10 terms
Company-published California service terms (Spidexx Pest Control CA Inc.): after the initial 12-month period the agreement stays in effect until canceled in writing with 30 days notice (continues until the customer cancels; written notice, not phone-only).12
Company-published California terms: canceling before the end of the 12-month period forfeits all coupons and discounts; “applicable termination fees” are mentioned for delinquent accounts but no amount is stated.12
Company-published California terms: mandatory AAA arbitration and a class/collective action waiver in the service agreement.12
Company terms page (spidexx.com/terms-conditions, headed “Notice To Owner / Tenant”, with the pesticide list, liability and late-payment terms of the pest-control service agreement; not website-use terms): mandatory arbitration under AAA Commercial Arbitration Rules for claims “relating to this agreement”. The page says nothing about term length, renewal or cancellation; those are in the signed agreement, which is not published outside California.13
Company-stated (BBB reply, Urbandale Iowa file, 11/30/2023): the contract has a cancellation fee; on 12/01/2023 the company removed the early termination fee and a $35 collections fee for this customer. No standard amount is stated by the company.9
Customer report (BBB complaint 11/30/2023, Urbandale Iowa file, first-hand): “year long contract” at $50/month; told on canceling that a $229 cancellation fee was owed.9
Company website refers to a separate signed service agreement (“as outlined in your service agreement”, “subject to the scope and terms of the service agreement”), which is not published outside California.14
Customer report (BBB review 08/23/2024, first-hand, Urbandale Iowa file): reps explained fees poorly; the initial fee was charged again within the first month; canceling is “another fee” (no amount).8
Company website terms: late payment 2% per month after 30 days; $35 returned-check fee.13
Out-of-region context (Tampa Florida BBB file, outside the 24 states): two 2024 complaints cite a $229 cancellation or early-termination fee, and the company’s 05/20/2024 reply says the agreement emailed after the sale outlines the early termination fee.15
Aptive Pest Control 8 terms
No termite treatment (except a newer Termite Protection service in the Cleveland, Cincinnati and Columbus areas), no wildlife and no bee treatment; interior included at no extra cost (company FAQ).5
Pennsylvania AG (2019): one-year agreements required repaying the initial-treatment ‘discount’ if the customer canceled in the first year; contracts were signed on an iPad with a copy promised by email.23
Delaware AG (2026) alleged undisclosed contract termination fee and iPad-only contracts.8
BBB complainants (2026) repeatedly cite a $199/$199.99 cancellation fee and 24-month contracts (customer statements, not company terms).18
Meridian, Idaho Trustpilot reviewer (Sep 2026): $199 cancellation fee and $75 monthly payments not explained at signing (customer statement).10
Everett-branch Trustpilot reviewers mention an 18-month contract and a two-year contract (customer statements).11
Website Terms of Use: disputes go to binding arbitration with a jury/class waiver; service-agreement disputes are governed by the separate services agreement (not public). The 8th Circuit enforced the services-agreement arbitration clause in VonDeylen (2026).24
West Trustpilot branch-page reviewers (2026) report a $199 early-cancellation fee (Van Nuys/Los Angeles, California; Yorba Linda/Orange County, California; Oklahoma City, Oklahoma; Houston, Texas), a “$200” fee (St. Louis, Missouri) and a $195 fee (Ankeny/Des Moines, Iowa), with contract lengths of one year (Orange County), 18 months (Frisco/Fort Worth, Texas) and 24 months / 2 years (Los Angeles; Des Moines). One Oklahoma City reviewer says canceling required the $199 fee plus continued $29 monthly payments for the rest of the term. Customer statements, not company terms.25
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
Spidexx Pest Control & Termite 14 records (Minnesota 2, Iowa 5, Nevada 2, California 2, Louisiana 2, Nebraska 1)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Minnesota | Minnesota Department of Agriculture (MDA), Pesticide & Fertilizer ManagementStructural Pest Control Company: SPIDEXX PEST CONTROL IA LLC, 8904 Wentworth Ave S, Bloomington (Hennepin) | 20215357 | Current (expiration date in the future; MDA lookup shows no status word) | December 31, 2026 | 27, 28 |
| Iowa | Iowa Department of Agriculture and Land Stewardship (IDALS), Pesticide BureauCommercial applicator company license: SPIDEXX PEST CONTROL, Urbandale (Polk County) | 08841-001 | Current (expiration date in the future; lookup shows no status word) | December 31, 2026 | 29 |
| Iowa | Iowa Department of Agriculture and Land Stewardship (IDALS), Pesticide BureauCommercial applicator company license: Spidexx Pest Control IA, LLC, La Vista (Out of State - 00) | 11438-001 | Current (expiration date in the future) | December 31, 2026 | 29 |
| Iowa | Iowa Department of Agriculture and Land Stewardship (IDALS), Pesticide BureauCommercial applicator company license: Spidexx Pest Control IA, LLC, Bloomington (Out of State - 00) | 11657-001 | Current (expiration date in the future) | December 31, 2027 | 29 |
| Iowa | Iowa Secretary of State, Business Entities SearchForeign LLC (Utah): SPIDEXX PEST CONTROL IA, LLC; registered agent Taylor Spaulding, 3321 109th St, Urbandale; principal office St. George, Utah | 556096 | Active | Not shown | 2 |
| Iowa | Iowa Secretary of State, Business Entities SearchForeign LLC (Utah): SPIDEXX PEST CONTROL IA LLC (earlier registration, filed 3/31/2016; principal office Twin Falls, Idaho) | 520285 | Inactive | Not shown | 2 |
| Nevada | Nevada Department of Agriculture, Pest Control SectionPest control business (company number 7166, “SPIDEXX PEST CONTROL”); 12 licensed individuals listed under it | 7166 | Listed in NDA 2026 Licensed Operators report (dated September 2, 2026); licenses expire December 31, 2026 | December 31, 2026 | 30 |
| California | Structural Pest Control Board (SPCB), Department of Consumer AffairsCompany Registration (Pest & Termite Control): Spidexx Pest Control Ca Inc, 5625 State Farm Dr Unit 34, Rohnert Park (Sonoma) | PR 9288 | Active | Not shown | 31 |
| California | California Department of Pesticide Regulation (DPR), business license listDPR Businesses.csv record, type code PCM (code not defined in the file): SPIDEXX PEST CONTROL CA INC, county of operation Sonoma; mailing address 782 S River Rd Unit 85, St. George, Utah | 47767 | Issued/renewed 9/15/2026 | December 31, 2027 | 32 |
| Louisiana | Louisiana Department of Agriculture and Forestry (LDAF), Structural Pest Control CommissionStructural Place of Business Permit: H2S2 Holding, LLC DBA Spidexx Pest Control, 5440 Mounes St. Suite 114, New Orleans (Orleans) | 004KA9 | Active (on the list revised April 20, 2026) | June 30, 2026 | 33 |
| Louisiana | Louisiana Secretary of State, Commercial DivisionH2S2 HOLDINGS, LLC (Utah LLC qualified in LA 10/18/2023); trade name SPIDEXX PEST CONTROL registered 10/18/2023 (expires 10/18/2033) | 45638729Q | Active; Annual Report Status In Good Standing; last report filed 10/8/2026 | Not shown | 6, 34 |
| Nebraska | Nebraska Department of Agriculture (NDA), Pesticide ProgramIndividual commercial applicator licenses only (no company license for ground pest control) | Not shown | Not looked up (no applicator names tied to the La Vista branch) | Not shown | see record |
| Minnesota | Minnesota Secretary of State, Business FilingsForeign LLC (Utah): Spidexx Pest Control IA, LLC (original filing 2/19/2020 as Spidexx Pest Control LLC); manager Coleman Spaulding; principal executive office 8904 Wentworth Ave S, Bloomington | 1143205100025 | Active / In Good Standing | Not shown | 35 |
| Nevada | Nevada Secretary of State, ORION Business Entity SearchForeign LLC (Utah): Spidexx Pest Control FL, LLC (the only “Spidexx” entity ORION returned); registered in Nevada 09/22/2022; managing members Coleman Spaulding, Taylor Spaulding and Jonathan Hobbs | NV20222576541 | Active | Not shown | 36 |
Aptive Pest Control 41 records (Washington 4, Oregon 2, Idaho 2, Washington, Oregon and Idaho 1, California 8, Texas 7, Colorado 3, Utah 2, Minnesota 1, Arizona 1, Iowa 2, Kansas 1, Missouri 2, Oklahoma 2, Nevada 1, Nebraska 1, New Mexico 1)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Washington | Washington State Department of Agriculture (pesticide licensing)Commercial Applicator (designated CA for Aptive Environmental LLC) + Commercial Operator; categories Ornamental Insect and Disease, PCO General | 109060 | Renewed | 12/31/2026 | 130 |
| Washington | Washington State Department of Agriculture (company search)WSDA company record (CompanyId 633, UBI 6035903090002) for Aptive Environmental LLC, site address Everett Washington, with branches at Spokane Valley Washington, Portland Oregon, Fife Washington and Everett Washington | Not shown | 4 branches listed; designated CA license 109060 Renewed (expires 12/31/2026) | Not shown | 131 |
| Washington | Washington State Department of AgricultureCommercial Applicator (the number Aptive’s own licenses page lists for Washington branches) | 106925 | Commercial Applicator: Invalid; Commercial Operator: Renewed | Commercial Operator 12/31/2026 | 132 |
| Oregon | Oregon Department of Agriculture (pesticide licensing)Commercial Pesticide Operator; IIHS General Pests, Structural Pests; Ornamental & Turf Herbicide, Insecticide & Fungicide; Public Health | AG-L1040231CPO | Active | 31-DEC-26 | 133 |
| Idaho | Idaho State Department of Agriculture (applicator licensing)Professional (individual applicator, Boise, Ada County; categories CO IP OP) | 61561 | Listed (no status field shown) | 12/31/2027 | 134 |
| Oregon | Oregon Secretary of State, Corporation DivisionForeign LLC (Utah) | 1191892-98 | ACT | Next renewal 02-25-2027 | 2 |
| Idaho | Idaho Secretary of StateForeign Limited Liability Company (formed in Utah) | 3472242 | Active-Existing | AR Due Date 04/30/2027 | 135 |
| Washington | Washington Secretary of State (via OpenCorporates; CCFS blocked automated access)FOREIGN LIMITED LIABILITY COMPANY | 603590309 | Active | Not shown | 136 |
| Washington, Oregon and Idaho | Aptive Environmental (company’s own licenses page)Company-published list | OR: AG-L1040231CPO; WA: 106925; ID: 61561 | Company claim | Not shown | 137 |
| California | Structural Pest Control Board (Department of Consumer Affairs)Branch Office registration (Pest Control) | BR5558 | Active | Not shown | 138 |
| California | Structural Pest Control Board (Department of Consumer Affairs)Branch Office registration (Pest Control) | BR5559 | Active | Not shown | 138 |
| California | Structural Pest Control Board (Department of Consumer Affairs)Branch Office registration (Pest Control) | BR5560 | Active | Not shown | 138 |
| California | Structural Pest Control Board (Department of Consumer Affairs)Branch Office registration (Pest Control) | BR5561 | Active | Not shown | 138 |
| California | Structural Pest Control Board (Department of Consumer Affairs)Branch Office registration (Pest Control) | BR5632 | Active | Not shown | 138 |
| California | Structural Pest Control Board (Department of Consumer Affairs)Branch Office registration (Pest Control) | BR5633 | Active | Not shown | 138 |
| California | Structural Pest Control Board (Department of Consumer Affairs)Branch Office registration (Pest Control) | BR5824 | Active | Not shown | 138 |
| California | Structural Pest Control Board (Department of Consumer Affairs)Company Registration (Pest Control); the company’s principal registration | PR8062 | Active | Not shown | 138 |
| Texas | Texas Department of Agriculture (Structural Pest Control Service)Commercial Business license (categories PTL) | 0733039 | Current (listed on the TDA current Commercial Business report) | 03/31/2027 | 139 |
| Texas | Texas Department of Agriculture (Structural Pest Control Service)Commercial Business license (categories PTL) | 0733040 | Current (listed on the TDA current Commercial Business report) | 03/31/2027 | 139 |
| Texas | Texas Department of Agriculture (Structural Pest Control Service)Commercial Business license (categories PTL) | 0733041 | Current (listed on the TDA current Commercial Business report) | 03/31/2027 | 139 |
| Texas | Texas Department of Agriculture (Structural Pest Control Service)Commercial Business license (categories PTL) | 0733043 | Current (listed on the TDA current Commercial Business report) | 03/31/2027 | 139 |
| Texas | Texas Department of Agriculture (Structural Pest Control Service)Commercial Business license (categories PTL) | 0806563 | Current (listed on the TDA current Commercial Business report) | 04/30/2027 | 139 |
| Texas | Texas Department of Agriculture (Structural Pest Control Service)Commercial Business license (categories PTL) | 0806564 | Current (listed on the TDA current Commercial Business report) | 04/30/2027 | 139 |
| Texas | Texas Comptroller of Public Accounts (franchise tax account status; SOS registration)Business registry: Aptive Environmental, LLC (Utah LLC registered in Texas; SOS file 0802382605) | 32059491798 | ACTIVE (right to transact; SOS registration ACTIVE since 02/02/2016) | Not shown | 140 |
| Colorado | Colorado Department of Agriculture (CDA)Commercial Applicator (business) license; categories 110, 110G, 206, 207, 302, 304 | 16053 | Current (the search lists current valid licenses) | 12/31/2026 | 141 |
| Colorado | Colorado Department of Agriculture (CDA)Commercial Applicator (business) license; categories 110, 206, 207, 302, 304 | 17876 | Current (the search lists current valid licenses) | 12/31/2026 | 141 |
| Colorado | Colorado Secretary of State business entities (data.colorado.gov dataset)Business registry: Aptive Environmental, LLC (foreign LLC, formed in Utah) | 20171057357 | Good Standing | Not shown | 142 |
| Utah | Utah Department of Agriculture and Food (UDAF) Pesticide Program4000 - Commercial Pesticide Business | 4000-2022 | Active | 12/31/2027 | 143 |
| Utah | Utah Department of Agriculture and Food (UDAF) Pesticide Program4000 - Commercial Pesticide Business | 4000-2807 | Active | 12/31/2027 | 143 |
| Minnesota | Minnesota Department of Agriculture (MDA)Structural Pest Control Company License | 20171554 | Current (license period 01/01/2026–12/31/2026) | 12/31/2026 | 144 |
| Arizona | Arizona Department of Agriculture, Pest Management Division (Office of Pest Management)Business License (qualifying party Jose Francisco Guevara, QP license 32255, categories 0, 1, 2A, 3; Active to 05/31/2027) | 9521 | Active | QP categories and branch office expire 05/31/2027 | 145 |
| Iowa | Iowa Department of Agriculture and Land Stewardship (IDALS)Commercial applicator (company) license | 10085-001 | Current (expiration December 31, 2026) | December 31, 2026 | 146 |
| Iowa | Iowa Department of Agriculture and Land Stewardship (IDALS)Commercial applicator (company) license, out-of-state location | 10197-001 | Current (expiration December 31, 2026) | December 31, 2026 | 146 |
| Kansas | Kansas Department of Agriculture (KDA)Pesticide Business License (categories 3 and 7) | 7291 | Current (categories expire 12/31/2026) | 12/31/2026 | 147 |
| Missouri | Missouri Department of Agriculture (Bureau of Pesticide Control)Pesticide Business (MOPlants USAPlants Idaho) | 002J8H | Active | Not shown | 148 |
| Missouri | Missouri Department of Agriculture (Bureau of Pesticide Control)Pesticide Business (MOPlants USAPlants Idaho), Kansas City office | 002J0Y | Active | Not shown | 148 |
| Oklahoma | Oklahoma Department of Agriculture, Food and Forestry (ODAFF) Pesticide LicensingPesticide License (company) | 9492 | Current | 09/30/27 | 149 |
| Oklahoma | Oklahoma Department of Agriculture, Food and Forestry (ODAFF) Pesticide LicensingPesticide License (company) | 9682 | Current | 09/30/27 | 149 |
| Nevada | Nevada Department of Agriculture (Pest Control Section)Pest Control Business License (company number on the 2026 Licensed Operators roster) | 6988 | Listed on the 2026 roster (report dated Sept. 2, 2026) with 9 licensed operators | 12/31/2026 | 150 |
| Nebraska | Nebraska Department of Agriculture (NDA)Individual-only state: Nebraska licenses commercial pesticide applicators, not companies | Not shown | Not looked up (individual-only state; no company record exists) | Not shown | 137 |
| New Mexico | New Mexico Department of Agriculture (NMDA)Pesticide Business record (agency business record state) | Not shown | Not looked up (NMDA lookup terms restrict commercial use) | Not shown | 137 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
Spidexx Pest Control & Termite 2 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
November 2, 2026 · Complaint summaryUsed in complaint record, sales and contract fairness
BBB serving Greater Iowa, Quad Cities, and Siouxland Region
Urbandale Iowa BBB file (not accredited, rating A+): 1 complaint in the last 3 years (11/30/2023, answered: the company removed the early termination fee and $35 collections fee), 0 in the last 12 months. The complaint alleges a door-to-door rep said the subscription could be canceled and omitted a large cancellation fee.9
November 2, 2026 · Complaint summaryUsed in complaint record
BBB of Minnesota and North Dakota
Bloomington/Eden Prairie Minnesota BBB file (not accredited, rating C-): 1 complaint in the last 3 years and 0 in the last 12 months; BBB gives the C- reason as failure to respond to 1 complaint. The complaint text is not published, so its content is unknown.25, 26
Aptive Pest Control 29 records
Legal and regulatory score: 5.5/10. Records counted in it: 2 of 29.
May 26, 2023 · SettlementScored: legal record
Pennsylvania (Allegheny County Court of Common Pleas)
Consent order: Aptive to pay $220,000 ($195,000 civil penalties + $25,000 costs) over alleged violations of its 2019 settlement (not honoring right to cancel, soliciting without permits). Original AG page now returns 404; verified via Internet Archive copy.151
April 17, 2019 · SettlementScored: legal record
Pennsylvania
$101,430 settlement incl. $57,635 restitution for 300+ consumers, resolving the Attorney General’s allegations of door-to-door solicitation without municipal permits, no contract copies or cancellation notice, and ignored cancellations. Original AG page now 404; verified via Internet Archive copy.23
October 28, 2026 · Complaint summaryUsed in complaint record
BBB Mountain West & Pacific Southwest (national HQ profile, Provo Utah) and its branch pages
Live re-check of the national HQ profile: BBB rating now B+ (“Failure to respond to 1 complaint: s filed against business”), 1,323 complaints in the last 3 years, 361 in the last 12 months, 854 customer reviews; the profile “includes complaints for the headquarters and corporate-owned locations”. Branch pages in the West (Oklahoma City, Oklahoma, BBB Oklahoma; St. Louis, Missouri, BBB Greater Missouri) link to the HQ file and show the same totals (1,323 complaints; 1.47 average of 854 reviews), so no West state has its own BBB complaint record. A separate San Diego, California profile surfaced in search (…-1126-172015391) returns 404.3, 164, 165, 166, +2
October 28, 2026 · Complaint summaryShown only
Arizona Department of Agriculture, Pest Management Division (Office of Pest Management)
OPM’s list of adjudicated complaints in the last 3 years for business license 9521 shows one complaint, no. 101143, adjudicated 09/23/2024 and Dismissed. No disciplinary action.169
October 11, 2026 · Complaint summaryUsed in complaint record
BBB Mountain West & Pacific Southwest (national HQ profile, Provo Utah)
BBB’s national HQ profile for Aptive Environmental, LLC (Provo, Utah; covers headquarters and corporate-owned locations) shows 1,326 complaints in the last 3 years, 387 of them filed in the last 12 months. No separate Washington, Oregon or Idaho BBB profile was found.18
October 11, 2026 · Complaint summaryShown only
Federal courts (RECAP archive)
CourtListener RECAP shows 66 federal cases mentioning ‘Aptive Environmental’ (many incidental, e.g. bankruptcy creditor listings). A search limited to Washington, Oregon and Idaho district and bankruptcy courts plus the 9th Circuit returned no Aptive dockets.156
September 15, 2026 · SettlementShown only
California Superior Court, County of Contra Costa (case no. C23-01524; coordinated with Thornton, Sacramento case no. 24CV017264)
Dennis Bullard and Kory Thornton v. Aptive Environmental, LLC: California wage-and-hour class action and PAGA case (complaint filed June 21, 2023 in Contra Costa County; alleged unpaid minimum and overtime wages, missed meal breaks, wage-statement, expense-reimbursement and final-pay violations). Settled with a $3,750,000 gross settlement fund ($200,000 PAGA penalties); preliminary approval April 9, 2026; final order and judgment signed September 15, 2026 (filed September 17, 2026). The class is estimated at 3,068 current and former non-exempt California employees. The order states the settlement is not an admission of wrongdoing. Employment matter: scored under Workplace, not legal and regulatory record.159, 160, 161
July 29, 2026 · SettlementShown only
Delaware (Court of Chancery)
Delaware AG filed a settlement in the Court of Chancery requesting an order awarding the state $600,000 and directing Aptive to take specific actions to prevent future violations. The AG said Aptive used high-pressure door-to-door pitches, misrepresented contracts, failed to disclose a contract termination fee and required iPad-only contract signing; Aptive is alleged to have violated the Consumer Fraud Act, Deceptive Practices Act and Home Solicitation Sales Act. Court approval was pending as reported on July 29, 2026.8
June 30, 2026 · EnforcementShown only
Texas Department of Agriculture (Structural Pest Control Service)
TDA case 00049188 against Aptive Environmental LLC (license 0733039, Austin): “operating without a license”, closed with an administrative penalty of $1,000.00 (date final 06/30/2026). No settlement or order beyond the administrative penalty is shown.158
May 27, 2026 · EnforcementShown only
San Bernardino County Agricultural Commissioner (California)
County agricultural commissioner administrative civil penalty, NOPA EA-36-2026-136 (structural civil penalty): $250 final fine against APTIVE ENVIRONMENTAL (Corona branch BR 5558); code sections 3CCR 6738.1(a); incident date May 27, 2026. A fine under $5,000 with no settlement, consent order or judgment.157
May 20, 2026 · PermitShown only
Hopewell Township, Pennsylvania
Hopewell Township (Beaver County, Pennsylvania) revoked all solicitation permits issued to Aptive Environmental LLC, citing repeated violations of local solicitation regulations; Aptive reps may no longer solicit there. A municipal permit action outside the West; not a settlement, consent order or judgment, so not scored.170
May 19, 2026 · EnforcementShown only
Solano County Agricultural Commissioner (California)
County agricultural commissioner administrative civil penalty, NOPA EA-48-2026-015 (structural civil penalty): $250 final fine against APTIVE ENVIRONMENTAL CONCORD (Concord branch BR 5824); code sections 3CCR 6678; incident date May 19, 2026. A fine under $5,000 with no settlement, consent order or judgment.157
May 14, 2026 · EnforcementShown only
San Diego County Agricultural Commissioner (California)
County agricultural commissioner administrative civil penalty, NOPA EA-37-2026-076 (agricultural civil penalty): $2,200 final fine against APTIVE ENVIRONMENTAL INC (San Diego branch BR 5560); code sections FAC 12973, 3CCR 6970; incident date May 14, 2026. A fine under $5,000 with no settlement, consent order or judgment.157
April 20, 2026 · EnforcementShown only
San Bernardino County Agricultural Commissioner (California)
County agricultural commissioner administrative civil penalty, NOPA EA-36-2026-138 (structural civil penalty): $250 final fine against APTIVE ENVIRONMENTAL (Corona branch BR 5558); code sections 3CCR 6738.1(b); incident date April 20, 2026. A fine under $5,000 with no settlement, consent order or judgment.157
March 6, 2026 · LawsuitUsed in sales and contract fairness
8th Circuit (reported)
Trade blog report of the 8th Circuit VonDeylen ruling compelling arbitration.153
February 5, 2026 · EnforcementShown only
San Diego County Agricultural Commissioner (California)
County agricultural commissioner administrative civil penalty, NOPA EA-37-2026-068 (structural civil penalty): $1,700 final fine against APTIVE ENVIRONMENTAL INC (San Diego branch BR 5560); code sections 3CCR 6738; incident date February 5, 2026. A fine under $5,000 with no settlement, consent order or judgment.157
January 21, 2026 · LawsuitShown only
U.S. Court of Appeals, 10th Circuit (No. 24-4076)
Moxie Pest Control v. Nielsen (Aptive Environmental and employees as defendants): Moxie alleges Aptive employees bribed Moxie staff for confidential sales data to recruit summer reps. The 10th Circuit reversed dismissal of the CFAA claim and partly reversed summary judgment for Aptive, remanding CFAA, DTSA and UTSA claims. No final liability finding.7
December 4, 2025 · EnforcementShown only
Texas Department of Agriculture (Structural Pest Control Service)
TDA case 00048776 against Aptive Environmental LLC (license 0733043, Dallas/Plano): “failure to timely register employees” and “use inconsistent with labeling”, closed with a WARNING and no penalty (12/04/2025). Recorded, not scored (warnings carry no penalty).158
September 24, 2025 · EnforcementShown only
Contra Costa County Agricultural Commissioner (California)
County agricultural commissioner administrative civil penalty, NOPA EA-07-2026-004 (structural civil penalty): $750 final fine against APTIVE ENVIRONMENTAL (Livermore branch BR 5561); code sections 3CCR 6684, 3CCR 6738; incident date September 24, 2025. A fine under $5,000 with no settlement, consent order or judgment.157
August 12, 2025 · EnforcementShown only
Solano County Agricultural Commissioner (California)
County agricultural commissioner administrative civil penalty, NOPA EA-48-2025-049 (agricultural civil penalty): $750 final fine against APTIVE ENVIRONMENTAL INC (Concord branch BR 5824); code sections 3CCR 6738, 3CCR 6726, FAC 15204; incident date August 12, 2025. A fine under $5,000 with no settlement, consent order or judgment.157
June 25, 2025 · EnforcementUsed in licensing and compliance
Solano County Agricultural Commissioner (California)
County agricultural commissioner administrative civil penalty, NOPA EA-48-2025-044 (structural civil penalty): $250 final fine against APTIVE ENVIRONMENTAL INC (Concord branch BR 5824); code sections 3CCR 6678; incident date June 25, 2025. A fine under $5,000 with no settlement, consent order or judgment.157
February 4, 2025 · EnforcementUsed in licensing and compliance
San Diego County Agricultural Commissioner (California)
County agricultural commissioner administrative civil penalty, NOPA EA-37-2025-049 (structural civil penalty): $1,500 final fine against APTIVE ENVIRONMENTAL INC (San Diego branch BR 5560); code sections 3CCR 6738; incident date February 4, 2025. A fine under $5,000 with no settlement, consent order or judgment.157
November 5, 2024 · EnforcementUsed in licensing and compliance
San Diego County Agricultural Commissioner (California)
County agricultural commissioner administrative civil penalty, NOPA EA-37-2025-047 (structural civil penalty): $1,000 final fine against APTIVE ENVIRONMENTAL INC (San Diego branch BR 5560); code sections 3CCR 6616; incident date November 5, 2024. A fine under $5,000 with no settlement, consent order or judgment.157
October 4, 2024 · EnforcementUsed in licensing and compliance
Solano County Agricultural Commissioner (California)
County agricultural commissioner administrative civil penalty, NOPA EA-48-2024-065 (structural civil penalty): $250 final fine against APTIVE ENVIRONMENTAL SAC (Sacramento company registration PR 8062); code sections FAC 12973; incident date October 4, 2024. A fine under $5,000 with no settlement, consent order or judgment.157
May 31, 2024 · LawsuitUsed in sales and contract fairness
D. Minnesota 0:24-cv-02051; 8th Cir. No. 24-3578
VonDeylen v. Aptive Environmental: class-action complaint alleging TCPA violations from text messages sent to a former customer (D. Minn., filed May 31, 2024). Appeal No. 24-3578 was argued Oct 23, 2025; a March 6, 2026 TCPAWorld report says the 8th Circuit reversed and remanded with instructions to compel arbitration and stay the case.152
July 21, 2020 · PermitShown only
Elmhurst and Burr Ridge, Illinois
Police cited Aptive solicitors for soliciting without required permits (Patch report).155
July 17, 2020 · SettlementShown only
California Superior Court, County of Alameda (Case No. RG19002062)
Vaughn v. Aptive Environmental, LLC (Alameda Superior Court RG19002062): a wage-and-hour and PAGA case (LWDA PAGA file LWDA-CM-633082-18, filed by Matern Law Group) resolved by a class settlement administered by CPT Group, with a final approval hearing on July 17, 2020 and an order granting final approval and final judgment dated July 22, 2020 per the LWDA filing. Employment matter more than 5 years old (Workplace lookback is 5 years), so not scored.162, 163
May 15, 2020 · LawsuitShown only
U.S. Court of Appeals, 10th Circuit (No. 18-1166), 959 F.3d 961
Aptive Environmental v. Town of Castle Rock (Colorado): Aptive won; the court affirmed an injunction against the town’s 7 p.m. curfew on commercial door-to-door solicitation as a First Amendment violation.6
June 5, 2018 · PermitShown only
Wilton, Connecticut
Wilton police suspended about 25 Aptive reps’ peddling permits after finding none held the Connecticut DEEP license required for pest-control sales reps.154
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