Is Aptive Pest Control legit?

Licenses

Company pesticide licenses in each Pacific Northwest state where it has a location, with the status the issuing agency showed on the date retrieved.

• Washington

  Washington State Department of Agriculture (pesticide licensing): Commercial Applicator³⁴

  Status: Renewed · Number 109060 · Expires 12/31/2026

• Washington

  Washington State Department of Agriculture (company search): WSDA company record³⁵

  Status: 4 branches listed; designated CA license 109060 Renewed (expires 12/31/2026)

• Washington

  Washington State Department of Agriculture: Commercial Applicator³⁶

  Status: Commercial Applicator: Invalid; Commercial Operator: Renewed · Number 106925 · Expires Commercial Operator 12/31/2026

• Oregon

  Oregon Department of Agriculture (pesticide licensing): Commercial Pesticide Operator³⁷

  Status: Active · Number AG-L1040231CPO · Expires 31-DEC-26

• Idaho

  Idaho licenses individual pesticide applicators, not companies, so there is no company license to look up.

• Cost it points

  Advertised license number doesn’t check out: Washington 106925 advertised as Aptive’s Commercial Applicator license; WSDA shows its Commercial Applicator status Invalid (‘not a designated Commercial Applicator for any company’)³⁶

  Counted in the score: −1

Better Business Bureau record

• Its company-wide BBB profile shows an A+ grade and 1,326 complaints in the last three years.

  Not BBB accredited.

  387 complaints filed in the last 12 months.³

  Full BBB record

What customers say

Ratings and counts as each site showed them on the date retrieved.

• Google

  19,879 reviews across 11 Pacific Northwest listings, averaging 4.6 out of 5 (weighted by review count).^{14, 15, 16, 17, 22, 23}

• Trustpilot

  4.4 out of 5 from 40,045 reviews (national profile).²⁹

  Retrieved October 11, 2026

• BestCompany.com

  4.6 out of 5 from 13,054 reviews (national profile).³²

  Retrieved October 11, 2026

• BBB

  1.46 out of 5 from 842 reviews (national HQ profile).³¹

  Retrieved October 11, 2026

• Trustpilot

  4.5 out of 5 from 208 reviews (Portland, Oregon).¹²

  Retrieved October 11, 2026

• Trustpilot

  4.3 out of 5 from 187 reviews (Everett, Washington).¹¹

  Retrieved October 11, 2026

Review excerpts and the themes customers raise are on the company’s review page.

Legal and regulatory record

Only resolved government actions count toward the score. Pending lawsuits, private suits and allegations are listed as such; they are allegations, not findings.

• Pennsylvania AG consent order: $220,000 for alleged violations of 2019 settlement (right to cancel, soliciting without permits) (2023)⁴²

  Counted in the score: −3

• Pennsylvania AG settlement ($101,430 incl. restitution) resolving allegations about door-to-door permits, missing contract copies and cancellation notices, and ignored cancellations (2019)²⁰

  Counted in the score: −1.5

• Delaware AG filed a settlement in the Court of Chancery requesting an order awarding the state $600,000 and directing Aptive to take specific actions to prevent future violations. The AG said Aptive used high-pressure door-to-door pitches, misrepresented contracts, failed to disclose a contract termination fee and required iPad-only contract signing; Aptive is alleged to have violated the Consumer Fraud Act, Deceptive Practices Act and Home Solicitation Sales Act. Court approval was pending as reported on July 29, 2026.⁸

  July 29, 2026 · Delaware (Court of Chancery) · Settlement · Not scored

• Trade blog report of the 8th Circuit VonDeylen ruling compelling arbitration.⁴⁴

  March 6, 2026 · 8th Circuit (reported) · Lawsuit · Not scored

• Moxie Pest Control v. Nielsen (Aptive Environmental and employees as defendants): Moxie alleges Aptive employees bribed Moxie staff for confidential sales data to recruit summer reps. The 10th Circuit reversed dismissal of the CFAA claim and partly reversed summary judgment for Aptive, remanding CFAA, DTSA and UTSA claims. No final liability finding.⁷

  January 21, 2026 · U.S. Court of Appeals, 10th Circuit (No. 24-4076) · Lawsuit · Not scored

• VonDeylen v. Aptive Environmental: class-action complaint alleging TCPA violations from text messages sent to a former customer (D. Minn., filed May 31, 2024). Appeal No. 24-3578 was argued Oct 23, 2025; a March 6, 2026 TCPAWorld report says the 8th Circuit reversed and remanded with instructions to compel arbitration and stay the case.⁴³

  May 31, 2024 · D. Minnesota 0:24-cv-02051; 8th Cir. No. 24-3578 · Lawsuit · Not scored

• Aptive Environmental v. Town of Castle Rock (Colorado): Aptive won; the court affirmed an injunction against the town’s 7 p.m. curfew on commercial door-to-door solicitation as a First Amendment violation.⁶

  May 15, 2020 · U.S. Court of Appeals, 10th Circuit (No. 18-1166), 959 F.3d 961 · Lawsuit · Not scored

Four other records (complaint summaries and permits) are on its review page.

Does it sell door to door?

• Yes: the research record documents the company selling door to door.

  Sales evidence

How it ranks

• #16 in Pacific Northwest pest control

  Handshake Score 6.2 out of 10, High confidence.

  Strongest: licensing and compliance (9.0/10). Weakest: sales and contract fairness (4.5/10).

  How we scored itFull rankings

Related

• Aptive Pest Control review
• How to cancel Aptive Pest Control
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• Pacific Northwest pest control rankings