Preventive Pest Control Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★☆☆☆Other, Company website testimonials, preventivepestvegas.com/reviews · about 4 months before November 2, 2026

  “They came, sprayed and handed me a year long contract with multiple services. Having already sprayed the house I felt pressured to sign.”

  Anton B.Read on Other

• ★★☆☆☆Other, Company website testimonials, preventivepestvegas.com/reviews · about 4 months before November 2, 2026

  “the company still wants to charge me a cancellation fee because I no longer want to continue paying for a service that has not solved the problem.”

  Anton B.Read on Other

• Other, Company website testimonials, preventivepestvegas.com/reviews · about 4 months before November 2, 2026

  “We have been using these guys for years. Always impressed with their customer service. The guys who come out to the house are always nice and polite.”

  Kathy T.Read on Other

• Other, Company website testimonials, preventivepestvegas.com/reviews · about 2 months before November 2, 2026

  “working with him was an absolute pleasure! He answered all of our questions in detail and gave us very clear instructions on what to expect.”

  Pasquale P.Read on Other

Five BBB files, none accredited, all rated A+. The El Paso/Las Cruces offices have no BBB file (BBB search for El Paso returned no results); the Albuquerque BBB file (“Preventive Pest Control, LLC”) has the same name as the El Paso license holder (Texas LLC, mailing address 5130 2nd St NW, Albuquerque); no record says they are the same entity, and the New Mexico Secretary of State separately lists “Preventive Pest Control, L.L.C.”.

Scored: Complaint record

Complaint themes

• Cancellation charges and contract length on 12-month service agreements (Albuquerque, 2024)
• Billing frequency switched from quarterly to monthly (Albuquerque, 2024)
• Rodent bait stations vs. attic rodent guarantee (Las Vegas, 2025)

BBB profiles

• Main profile · A+View

• Preventive Pest Control · A+ · not accredited · 1 complaint in 3 yearsView

• Preventive Pest Control, LLC · A+ · not accredited · 3 complaints in 3 yearsView

• Preventive Pest Control · A+ · not accredited · 1 complaint in 3 yearsView

• Preventive Pest Control Utah · A+ · not accredited · 0 complaints in 3 yearsView

• Preventive Pest Control Mesquite, LLC · A+ · not accredited · 0 complaints in 3 yearsView

Door-to-door sales: Partial

Partial (historical). One 2022 Indeed review describes summers as a Route Manager/Door to Door Salesman in Albuquerque, and the same brand-wide Indeed profile holds a 2015 Houston-tagged review of the same kind. No current door-to-door recruiting page, summer-sales job post, solicitor-permit action or customer report of reps at the door was found for Nevada, California, New Mexico, Texas (El Paso) or Utah. The company sells through phone/online quotes, free inspections and technicians. Searches for door-to-door/summer-sales posts returned other companies only. One historical first-hand account is “partial” under the VERIFY-BRIEF scale. Nothing else was found for the other states.

• “I worked for Preventive Pest Control for several summers as a Route Manager/Door to Door Salesman so I could learn sales”

  indeed.com · retrieved October 28, 2026¹⁶

  Indeed employee review, “Route Manager, Salesman”, Albuquerque, New Mexico, dated Nov 3, 2022 (brand-wide employer profile). Historical, single first-hand employee account of a summer door-to-door route program in the New Mexico operation.

• “A short causacin guy came to my home and I agreed to only 3 visits by Preventative Pest Control.”

  bbb.org · retrieved November 2, 2026¹⁷

  BBB complaint 09/26/2024 (Preventive Pest Control, LLC, Albuquerque file). Ambiguous: a salesman “came to my home” (could be an unsolicited visit or a requested estimate); not counted as door-to-door or as a no-soliciting report.

Contract terms and pricing

• Company FAQ (brand hub preventivepestcontrol.com): the service agreement cannot be canceled at any time; customers “agree to stay with Preventive Pest Control for at least one year”. The FAQ names New Mexico, Arizona, Texas, Utah, Nevada and California as the brand’s states.¹⁸

  “No. When you sign the service agreement, you agree to stay with Preventive Pest Control for at least one year.”

  Scored: Sales and contract fairness (−1)

• Company FAQ: “Do we have to sign up for an entire year? Yes.” The company asks customers to stay at least 12 months on a bi-monthly or quarterly schedule.¹⁸

  “we simply ask that you stay with us for at least 12 months”

  Scored: Sales and contract fairness (−1)

• Company FAQ: after the first year “you can stay as long as you’d like”; the FAQ does not say whether the agreement renews automatically, how to cancel, or what fee applies to early cancellation. A moving customer in one of the brand’s states can transfer service free of charge.¹⁸

  “After that you can stay as long as you’d like.”

• Satisfaction guarantee (brand location pages, e.g. El Paso): additional service at no extra charge until satisfied, otherwise a 100% refund or credit back to the account.¹¹

  “If you are not happy with the results, we will provide additional service with no extra charge until you are completely satisfied. Otherwise, you can request for a 100% refund or credit back to your account.”

• Website terms and conditions (preventivepestsocal.com) cover only use of the website (cookies, license, comments, linking); they contain no service-agreement, cancellation or arbitration terms. The brand hub’s “Terms and Conditions” page (preventivepestcontrol.com/terms-and-conditions/) is a website privacy policy with no service-agreement, cancellation or arbitration terms either, and the hub Satisfaction Guarantee page lists guarantees (including a 2-year price lock) but no cancellation, renewal or arbitration terms.^{19, 20, 21}

  “These terms and conditions outline the rules and regulations for the use of Preventive Pest Control’s Website”

• Customer report (BBB complaint, Albuquerque file, 10/03/2024): contracted 6-11-24 for quarterly service; on canceling was told “an addituonal $239.00” would be charged; “It states if for any reason I am not able to pay, they can charge me that amount.” Company reply 10/22/2024: “I will terminate the contract and waive all cancellation fees.”¹⁷

  “The lady said they would charge me an addituonal $239.00. I looked at the contract. It states if for any reason I am not able to pay, they can charge me that amount.”

  Scored: Sales and contract fairness (−2)

• Company reply (BBB complaint 09/26/2024, Albuquerque file): “per your request, the contract was cancelled earlier today and the early termination fee was waived”; the company attached “a copy of the original service agreement” (a separate signed agreement exists and is not published). The complainant says an electronic copy showed 12 months and that the company threatened a cancellation fee and credit-bureau reporting.¹⁷

  “the contract was cancelled earlier today and the early termination fee was waived. I have attached a copy of the original service agreement.”

• Company reply (BBB complaint 04/25/2024, Albuquerque file): offers to “refund $360.38 of the cancellation fee” if the customer cancels the agreement; says billing is monthly “to spread the payments out” and that technicians review the “most salient points of the service agreement” before service.¹⁷

  “If you would like to cancel the agreement without getting the weeds serviced, I can refund $360.38 of the cancellation fee.”

  Scored: Sales and contract fairness (−2, −1)

• Customer report (company-site testimonial feed, Las Vegas, 2/5 stars): handed “a year long contract with multiple services” after the first spray and felt pressured to sign; “the company still wants to charge me a cancellation fee” (no amount given).²²

  “the company still wants to charge me a cancellation fee because I no longer want to continue paying for a service that has not solved the problem.”

• Introductory offers advertised: Southern California “Save $75 Off Your Initial Service”; St. George “$39.95 first service”; Utah “$49 first service” with a “Lifelong pest-free guarantee”; Las Vegas and Albuquerque sites list no prices on the pages read.^{23, 24, 25}

  “Save $75 Off Your Initial Service When You Sign Up Today”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• November 2, 2026 · BBB of Southern Nevada (Las Vegas file “Preventive Pest Control”, 3566 Polaris Ave Ste 3A) · Complaint summaryScored: Complaint record

  BBB file (opened 1/22/2003, rating A+, not accredited): 1 complaint in the last 3 years, 0 in the last 12 months. The one displayed (01/23/2025, Service or Repair Issues, Answered): a customer says exterior rodent bait stations were sold as keeping rodents out of the attic and the company would not stand behind a “100% guaranteed” contract; the company replied that stations only monitor/control activity and that it had sealed entry points in 2024. No pattern-of-complaints alert shown. 0 customer reviews.^{2, 43}

• November 2, 2026 · BBB (Albuquerque file “Preventive Pest Control, LLC”, 5130 2nd St NW Ste A) · Complaint summaryScored: Complaint record, Sales and contract fairness (−1)

  BBB file (rating A+ per BBB search listing, not accredited): 3 complaints in the last 3 years, 0 in the last 12 months, all shown with a company response (statuses Resolved, Answered, Resolved): 10/03/2024 billing (quarterly service, $239 cancellation charge; company later waived all cancellation fees); 09/26/2024 order issues (customer says they never agreed to 12 months and never got a copy; company says it canceled and waived the early termination fee); 04/25/2024 billing (customer says “Salesmen lied to me and switched contacts from quarterly to monthly without my knowledge”; company says both documents show monthly billing and offers to refund $360.38 of the cancellation fee). 0 customer reviews. No pattern-of-complaints alert shown.^{17, 45}

• November 2, 2026 · BBB serving Utah (Draper file “Preventive Pest Control Utah”) and Preventive Pest Control Mesquite, LLC file (St. George) · Complaint summaryScored: Complaint record

  Draper file “Preventive Pest Control Utah” (rating A+ per BBB search listing, not accredited): 0 complaints. “Preventive Pest Control Mesquite, LLC” file (Las Vegas/St. George, rating A+, not accredited, business started 5/4/2009): 0 complaints. No alerts shown.^{7, 48, 49, 51}

• November 2, 2026 · BBB (Anaheim file “Preventive Pest Control”, Preventive Pest Control SoCal Inc, 1025 N Shepard St) · Complaint summaryScored: Complaint record

  BBB file (opened 10/25/2013, rating A+, not accredited): 1 complaint in the last 3 years, 0 in the last 12 months; BBB publishes no details of it (“Published complaint details may be unavailable”), so its type and status are unknown. No pattern-of-complaints alert shown. 0 customer reviews.^{5, 46}

Workplace score: 6.3/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Company says each of its 9 locations is locally owned and operated, with the “Preventive Guarantee”.⁶

• Company hub lists branches in Texas (El Paso), New Mexico (Albuquerque, Santa Fe, Las Cruces) and Utah (Ogden, Provo, Salt Lake City, Sandy); Las Vegas, Southern California and Houston are on separate sites (the hub redirects /locations/houston/ and /locations/las-vegas/ to them).⁶²

• Company LinkedIn page claims service in California, Texas, Utah, Nevada, Arizona and Tennessee, “over one million quality services”, and 201-500 employees.³

• Arizona: the old preventivepestaz.com domain now redirects to Northwest Exterminating; no Arizona location is listed here. Outside the 24 covered states, Tennessee (Nashville) appears on Indeed/LinkedIn only.⁶³

• Southern California site claims “23 Years in Business” and “2,500+ Google reviews”; the St. George site says “For over 25 years”.^{23, 24}

• Las Vegas BBB profile (company-supplied text): “Locally-owned and operated, Preventive Pest Control has been protecting Las Vegas homes and businesses for 24 years”, serving Henderson, Summerlin, North Las Vegas, Pahrump, Boulder City and Mesquite, Nevada, “with a satellite location covering most parts of Southern Utah”.²

Mentions

• St. George News (sponsored/contributed content) · News · August 7, 2023 · Positive toneRead

  ‘A very buggy area’: Preventive Pest Control stops creepy-crawlies from entering Southern Utah homes

  Paid/contributed profile of the St. George branch quoting founder Greg Hunt on the company’s history (founded in New Mexico in 1996, once 13 branches in seven states) and its service area.

  “At one point, the company consisted of 13 branches in seven states.”

• Reddit r/Albuquerque · Reddit · Date not shown · Positive toneRead

  Cost of preventative pest control? : r/Albuquerque

  A search-result snippet from the r/Albuquerque thread shows a user saying they have been on an affordable contract with Preventive Pest Control for over 20 years (page not opened; not used in any scored input).

  “I've been on an affordable contract with Preventive Pest Control for over 20 years.”

Reddit hasn’t been searched for this company yet.

15 locations on file in California (5), Nevada (2), New Mexico (2), Texas (1), Utah (5).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 9,456 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 21 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Google Maps pages were NOT opened or checked (the site forbids automated access); all Google counts are third-party crawl values. Google Maps was not opened.
• Yelp (Las Vegas, Anaheim, Irvine pages exist), Facebook, Indeed (fresh pull) and Glassdoor were not fetched: their terms forbid automated access. Glassdoor was blocked (“Humans only”). Search results gave no usable Yelp rating. RepVue: no profile found.
• Angi/HomeAdvisor: no brand rating found (the HomeAdvisor URL found for Las Vegas is an empty review form). Trustpilot: none found. Thumbtack Las Vegas 4.9/70 recorded but mirrors Google (all five visible reviews “From Google”). Birdeye (Provo, 81 reviews) is an excluded aggregator and not recorded as a platform.
• BBB: all five files show 0 customer reviews, so BBB contributes nothing to customer satisfaction.
• California: only the Anaheim Company Registration (PR 4321) appears in the SPCB monthly file (snapshot October 1, 2026); no Branch Office (BR) rows were found for the Corona, Irvine, Mission Viejo or Rancho Cucamonga listings (the file omits canceled licenses; absence proves nothing). No row in the county agricultural-commissioner civil-penalty file (September 2024 to August 2026) for “Preventive”, “prevent” or PR 4321. SPCB disciplinary decisions (“_do” PDFs) were not searched because no accusation was found; California Secretary of State status not verified (bizfile blocked; OpenCorporates browser check).
• Nevada: NDA publishes only a roster PDF (no status, insurance or enforcement fields) and no enforcement list; nothing on enforcement could be checked. Nevada Secretary of State ORION search timed out on repeated attempts; entity status for Preventive Pest Control Las Vegas, LLC is not verified.
• New Mexico: not looked up (NMDA lookup terms restrict commercial use). The Texas LLC was read from the Texas Comptroller. A search of nmdoj.gov for the company returned no listed results (the site publishes no per-company complaint data).
• Texas: El Paso business license 0904764 is current on the TDA report. TDA enforcement report (rolling 12 months to October 26, 2026): no rows for “Preventive” or 0904764. The Las Cruces, New Mexico service-area listing is covered by New Mexico (no license lookup).
• Utah: AIMS lists two Preventive business licenses (4000-421 Salt Lake, 4000-1010 “LV LLC”); neither is tied by the record to the St. George, Provo, Ogden or Bluffdale offices. UDAF enforcement records are not published online; Utah Division of Corporations is behind Turnstile.
• Legal: searches for lawsuit, attorney general, settlement, class action, consent order, FTC and state agriculture actions for Nevada, California, New Mexico and Utah returned no result about this company (results were unrelated). Court dockets (Clark County 8th JD, Orange County Superior, Bernalillo County, Utah Xchange) were not searched directly. OSHA establishment search was not run (human-verification check). Preventive Pest Control, LLC (C.D. Cal. 2:19-cv-01420, copyright, opened Feb 2019, terminated May 2019); Wild v. Preventive Pest Control Mesa LLC (D. Ariz. 2:19-cv-04500, copyright, terminated June 2020; Arizona entities); and Ecosure Pest Control v. Eclipse Marketing (D. Utah 2:09-cv-01108, contract, names Preventive Pest Control Utah, LLC as an added defendant in 2010, terminated Jan 2013).
• Contract terms: the only published terms are the brand FAQ (12-month minimum, no cancellation at any time) and website-use terms. The signed service agreement is not published (the company cites it in BBB replies), so renewal, cancellation channel, arbitration and the early-cancellation fee are not company-stated. Neither gives renewal, cancellation-channel, early-cancellation-fee or arbitration terms.
• Ownership: each local entity names a different principal; the ownership split of any entity is not public. Greg Hunt’s role is stated only in sponsored St. George News content (2023) and in the Texas Comptroller record for the Houston LLC.
• Reddit: search found only one relevant thread snippet (r/Albuquerque); Reddit pages were not opened. No Las Vegas, Albuquerque or Orange County news about the company was found beyond the sponsored St. George piece.
• No branch-specific rating exists.

Open questions

• By the structural tests (hub, LinkedIn, Indeed, common owner Greg Hunt) it is the same kind of branch as these 15 locations.
• Entity structure: each local entity names a different principal (Burns, Lowe, Elkins, McGee); ownership splits are not public. Treated as company-run (no franchise or licensee evidence).
• Early-cancellation fee: both Albuquerque fee reports were waived by the company; counted as a flat fee above $150.
• Indeed 3.5 (69) is a brand-wide profile shared with Houston (17 reviews Houston-tagged) and includes other locations (Nashville, former Arizona).
• Utah license 4000-1010 (PREVENTIVE PEST CONTROL LV LLC, expires 12/31/2026) is not tied by the record to a specific office; the New Mexico, Nevada, California and Utah business registries could not be read.
• California branch registrations (BR) for Corona, Irvine, Mission Viejo and Rancho Cucamonga do not appear in the SPCB file; a gap, not a deduction.