How do I cancel Preventive Pest Control, and is there a cancellation fee?

What the record says about canceling Preventive Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company FAQ (brand hub preventivepestcontrol.com): the service agreement cannot be canceled at any time; customers “agree to stay with Preventive Pest Control for at least one year”. The FAQ names New Mexico, Arizona, Texas, Utah, Nevada and California as the brand’s states.¹⁸

  “No. When you sign the service agreement, you agree to stay with Preventive Pest Control for at least one year.”

• Company FAQ: “Do we have to sign up for an entire year? Yes.” The company asks customers to stay at least 12 months on a bi-monthly or quarterly schedule.¹⁸

  “we simply ask that you stay with us for at least 12 months”

• Company FAQ: after the first year “you can stay as long as you’d like”; the FAQ does not say whether the agreement renews automatically, how to cancel, or what fee applies to early cancellation. A moving customer in one of the brand’s states can transfer service free of charge.¹⁸

  “After that you can stay as long as you’d like.”

• Website terms and conditions (preventivepestsocal.com) cover only use of the website (cookies, license, comments, linking); they contain no service-agreement, cancellation or arbitration terms. The brand hub’s “Terms and Conditions” page (preventivepestcontrol.com/terms-and-conditions/) is a website privacy policy with no service-agreement, cancellation or arbitration terms either, and the hub Satisfaction Guarantee page lists guarantees (including a 2-year price lock) but no cancellation, renewal or arbitration terms.^{19, 20, 21}

  “These terms and conditions outline the rules and regulations for the use of Preventive Pest Control’s Website”

• Company reply (BBB complaint 09/26/2024, Albuquerque file): “per your request, the contract was cancelled earlier today and the early termination fee was waived”; the company attached “a copy of the original service agreement” (a separate signed agreement exists and is not published). The complainant says an electronic copy showed 12 months and that the company threatened a cancellation fee and credit-bureau reporting.¹⁷

  “the contract was cancelled earlier today and the early termination fee was waived. I have attached a copy of the original service agreement.”

• Company reply (BBB complaint 04/25/2024, Albuquerque file): offers to “refund $360.38 of the cancellation fee” if the customer cancels the agreement; says billing is monthly “to spread the payments out” and that technicians review the “most salient points of the service agreement” before service.¹⁷

  “If you would like to cancel the agreement without getting the weeds serviced, I can refund $360.38 of the cancellation fee.”

• Customer report (BBB complaint, Albuquerque file, 10/03/2024): contracted 6-11-24 for quarterly service; on canceling was told “an addituonal $239.00” would be charged; “It states if for any reason I am not able to pay, they can charge me that amount.” Company reply 10/22/2024: “I will terminate the contract and waive all cancellation fees.”¹⁷

  “The lady said they would charge me an addituonal $239.00. I looked at the contract. It states if for any reason I am not able to pay, they can charge me that amount.”

• Customer report (company-site testimonial feed, Las Vegas, 2/5 stars): handed “a year long contract with multiple services” after the first spray and felt pressured to sign; “the company still wants to charge me a cancellation fee” (no amount given).²²

  “the company still wants to charge me a cancellation fee because I no longer want to continue paying for a service that has not solved the problem.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Preventive Pest Control’s score on this factor: 5.0 out of 10.

• 12-month minimum term¹⁸

  Counted in the score: −1

• Early-cancellation fee $239¹⁷

  Counted in the score: −2

• Customer accounts of terms misstated at the sale (1 documented)^{17, 45}

  Counted in the score: −1

• Unpublished renewal, cancellation-channel & dispute terms^{11, 17, 18, 19}

  Counted in the score: −1

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