How do I cancel proof. Pest Control, and is there a cancellation fee?

What the record says about canceling proof. Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Standard residential plan (Pest-Free Guarantee, “PFG”) is a 12-month agreement that converts to month-to-month after the 12 months.¹³

  “The PFG is a year long agreement (12 months). After the 12 months have been fulfilled, it turns into a month to month agreement”

• Early termination: the company says customers can cancel any time but a cancellation fee may apply before the agreement is completed; no amount is published.¹³

  “Customers can cancel anytime, however there might be a "cancellation fee" if the agreement is terminated before the agreement is completed.”

• No published service agreement, terms of service or arbitration clause was found: the site’s policies are a privacy policy and SMS terms only (no arbitration or class waiver in either). Arbitration and auto-renewal language in the signed agreement, if any, is unknown.¹⁶

  “Potential Fees for SMS Messaging”

• Promotions page: $25 off one treatment (initial service), $25 off next month’s bill, 1 month free offers.¹⁷

  “Take a look at our current discounts and offers to learn how you can save on your pest control service.”

• Cancellation channel: the company’s own BBB reply (Colorado Springs file, 07/11/2024) states its policy is for customers to call in to cancel any account; the complainant says an emailed cancellation was refused (complainant’s account).¹⁴

  “Our policy is to call into cancel any account is for privacy and security reasons.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. proof. Pest Control’s score on this factor: 8.0 out of 10.

• 12-month minimum term¹³

  Counted in the score: −1

• Auto-renews¹³

  Counted in the score: −0.5

• Phone-only cancellation¹⁴

  Counted in the score: −0.5

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