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How do I cancel Croach Pest Control, and is there a cancellation fee?

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Editor · Research and verification: Handshake Research Desk

As of October 11, 2026, Croach Pest Control’s own terms or statements set a 12-month minimum term. In a BBB complaint response, Croach Pest Control said: “The agreement also specifies a $200 early termination fee.” Five customer accounts describe terms misstated at the sale. Its sales and contract fairness score is 4.5 out of 10.

What the record says about cancelling Croach Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

  • 12-month service agreement required (company FAQ).18

    “Why do you require a 12-month agreement? A 12-month service plan ensures long-term protection.”

  • Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.19

    “consisting of two services back to back in the first two consecutive months followed by service as outlined in the calendar schedule on the front page”

  • Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.19

    “any controversy or claim between them arising out of relating to this agreement shall be settled exclusively by arbitration ... Commercial Arbitration Rules then in force of the American Arbitration Association ... SHALL BE LIMITED TO THE AMOUNTS PAID BY CUSTOMER TO CROACH”

  • Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).10

    “the customer signed a service agreement that includes five services per year, which is our standard frequency ... The agreement also specifies a $200 early termination fee”

  • Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).10

    “This fee applies regardless of the reason for cancellation and is designed to cover costs already incurred by scheduling and providing service.”

  • A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told cancelling would cost 75% of the $150 fee (BBB review 05/11/2026); a Trustpilot reviewer reported being quoted a ‘$300+’ cancellation fee.10

    “now I get a bill for $489 cancellation fee”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Croach Pest Control’s score on this factor: 4.5 out of 10.

  • 12-month minimum term18, 19

    Counted in the score: −1

  • Early-cancellation fee $20010

    Counted in the score: −2

  • Mandatory arbitration / class-action waiver19

    Counted in the score: −0.5

  • Customer accounts of terms misstated at the sale (5 documented)10, 17, 25, 30

    Counted in the score: −2

Sources

The sources cited on this page, numbered as in the full list on the Croach Pest Control review. Dates are when our researchers retrieved each page.

  1. 10.bbb.orgContracts and sales · Retrieved October 11, 2026
  2. 17.google.comContracts and sales · Retrieved October 11, 2026
  3. 18.croach.comContracts and sales · Retrieved October 11, 2026
  4. 19.croach.comContracts and sales · Retrieved October 11, 2026
  5. 25.Google — Mount Vernon, Washingtongoogle.com · Customer reviews · Retrieved October 11, 2026
  6. 30.Facebook — national page (Croach)facebook.com · Customer reviews · Retrieved October 11, 2026