Croach Pest Control Review

Name: Croach Pest Control review
Item: Croach Pest Control
Rating: 8.4
Author: Handshake News & Reviews

Verified October 11, 2026

Coeur d'Alene, Post Falls and Hayden, Idaho

By the Handshake Research Desk

Croach Pest Control ranks #9 in our Pacific Northwest pest control rankings, with a Handshake Score of 8.4 out of 10.

This page draws on 58 public sources retrieved between October 11, 2026 and October 12, 2026, and the record was verified on October 11, 2026. The numbers link to the page each fact came from; the full list is at the bottom.

Handshake Score

8.4/10

Ranked #9

Customer satisfaction: 8.7
Complaint record: 10.0
Sales and contracts: 4.5
Licensing: 9.0
Legal record: 10.0

#9 in Pacific Northwest pest control Croach Pest Control

Door-to-door sales:: Yes
Ownership:: Independent
Confidence:: Medium

Croach Pest Control has 8,286 Google reviews across 11 PNW listings, averaging 4.9. Its company-wide BBB profile shows an A- grade and 13 complaints in the last three years.

4.9 ★ on Google (8,286)
BBB rating: A-

Croach Pest Control at a glance
Legal name	TJ CROACH LLP^{2, 3, 4, 5}
Headquarters	Hayden, Idaho^{6, 7, 8}
Founded	2009⁶
Ownership	Independent^{6, 9}
PNW locations	11 in Washington, Oregon and Idaho See locations
Services	General pest; rodent; ants; wasps/bees; spiders; cockroaches; bed bugs; mosquito; tick; silverfish; stink bugs; fleas; millipedes; termite (North Carolina and South Carolina only); rodent exclusion; attic insulation/cleaning; crawl space repair/cleaning; commercial pest control⁵
Sales model	Door-to-door: Yes See evidence
Licenses on file	15 records (Washington 7, Oregon 4, Idaho 4) See licenses
Website	croach.com

Research notes on these facts (4)

Legal name: Croach operates through several related entities. Idaho SOS: TJ CROACH LLP (record 0000012573, filed 01/28/2009, Active-Existing, Good Standing) and Croach ID LLC (0003747873, filed 01/15/2020). Oregon SOS: TJW CROACH LLC (foreign LLC, jurisdiction Washington, registry 853204-98, PPB 6160 SW Arctic Dr, Beaverton). Washington L&I: CROACH NW LLC (UBI 604 089 345) and PEST FREE dba of parent T J CROACH LLP (UBI 602 900 640). Website footer: “T J Croach LLP”. BBB lists entity type as LLLP and alternate name “TJ Croach, LLP”. Washington SOS CCFS could not be queried directly (bot verification).
Headquarters: Sources disagree. BBB labels the Hayden, Idaho address its headquarters; the Idaho SOS record for TJ CROACH LLP lists principal address 12919 NE 126TH PL, #B, KIRKLAND, Washington 98034 and mailing address 11626 N Tracey Rd, Hayden, Idaho; BestCompany lists 3773 W 5th Ave Ste 201, Post Falls, Idaho 83854. All three entity filings (Idaho LLP, Idaho LLC, Oregon FLLC) use the Hayden mailing address.
Founded: Idaho SOS initial filing for TJ CROACH LLP is 01/28/2009; website copyright reads 2009-2026. ThreeBestRated’s Boise listing says “Since 2008” (not corroborated).
Ownership: Website describes Croach as family-owned. BBB lists principals Joshua Crosby and Timothy Acheson; Idaho SOS registered agent and Oregon SOS manager is Tim Acheson; Washington L&I lists ACHESON, TIMOTHY H as partner/member. No evidence found of franchise, PE or acquisition (web search budget ran out before an exhaustive check).

Our research

How we scored it

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 using only verified records. Each line below is a figure or deduction from our scoring run of October 11, 2026, linked to the records it relies on.

Handshake Score breakdown for Croach Pest Control
Factor	Weight	Score
Customer satisfaction	30%	8.7
Complaint record	20%	10.0
Sales and contract fairness	20%	4.5
Licensing and compliance	15%	9.0
Legal and regulatory record	15%	10.0
Handshake Score		8.4/10

Customer satisfaction 8.7/10 · 30% of the score

Google 4.86 across 8,286 PNW reviews^{15, 16, 17, 20, 21, 22, 23, 24, 25, 26, 27}
Other platforms 4.41/5 (HomeAdvisor/Angi 4.6, HomeAdvisor/Angi 4.3, BBB reviews 2.5 company-wide, Facebook 3.0 company-wide)^{12, 28, 29, 30}
Blended 4.68/5

Complaint record 10.0/10 · 20% of the score

13 BBB complaints in 3 yrs ÷ 15,038 (national Google review total (Trustindex mirror of Croach’s Google listings); rule 1(B)) = 0.9 per 1,000 (company-wide) → 10
- BBB profile⁶
- BBB Great West + Pacific, October 11, 2026¹⁰
- Trustindex (aggregator) — national³⁴

Sales and contract fairness 4.5/10 · 20% of the score

−112-month minimum term
- 12-month service agreement required (company FAQ).¹⁸
- Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.¹⁹
−2Early-cancellation fee $200
- Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).¹⁰
- Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).¹⁰
- A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told cancelling would cost 75% of…¹⁰
−0.5Mandatory arbitration / class-action waiver
- Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.¹⁹
−2Customer accounts of terms misstated at the sale (5 documented)^{10, 17, 25, 30, 37}

Licensing and compliance 9.0/10 · 15% of the score

−1Advertised license number doesn’t check out: Washington License #65377 advertised on Croach’s Portland/Beaverton page; WSDA shows the Commercial Applicator license Invalid and the licensee not employed by any company
- Washington · WSDA Pesticide Licensing · 65377^{41, 42}

Legal and regulatory record 10.0/10 · 15% of the score

No deductions: the record shows no scored problems for this factor.

Workplace score 5.5/10 · not part of the Handshake Score

We rate how companies treat employees separately, from employee-review sites, and keep it out of the Handshake Score.

Employee rating 3.20/5 (Indeed 3.2 from 66)
- Indeed (employee reviews)¹⁴

How we review companies Handshake Score v1.2.1 (rules v1.0.5, confidence v1.2.1)

What customers say

We recorded 22 review profiles on 11 platforms and 77 verbatim excerpts. Ratings and counts are as each site showed them on the date retrieved.

Customer ratings of Croach Pest Control by platform and location
Platform and scope	Rating	Reviews	Link
GoogleBoise, IdahoIn scoreRetrieved October 11, 2026	4.9/5	1,617	View
GooglePost Falls, Idaho (Spokane / Post Falls branch)In scoreRetrieved October 11, 2026	4.9/5	1,477	View
GoogleBeaverton, Oregon (Portland / Beaverton branch)In scoreRetrieved October 11, 2026	4.9/5	1,404	View
GoogleMukilteo, Washington (Everett / Mukilteo branch)In scoreRetrieved October 11, 2026	4.9/5	1,270	View
GoogleSumner, Washington (Sumner / Puyallup branch)In scoreRetrieved October 11, 2026	4.9/5	1,129	View
GoogleHayden, Idaho (Coeur d’Alene / Hayden branch)In scoreRetrieved October 11, 2026	4.9/5	497	View
GoogleKirkland, Washington (Seattle / Kirkland branch)In scoreRetrieved October 11, 2026	4.4/5	406	View
GoogleTacoma, WashingtonIn scoreRetrieved October 11, 2026	4.8/5	252	View
GoogleMount Vernon, WashingtonIn scoreRetrieved October 11, 2026	4.5/5	108	View
GoogleWashington service-area listing (pin near Kennewick; phone 509-581-0570 per croach.com Tri-Cities branch)In scoreRetrieved October 11, 2026	4.8/5	68	View
GoogleIdaho service-area listing (pin near Lewiston; Kooskia / Lewiston branch)In scoreRetrieved October 11, 2026	4.6/5	58	View
BBBHayden, Idaho HQ profile (includes corporate-owned locations)In scoreRetrieved October 11, 2026	2.5/5	6	View
HomeAdvisor / AngiMukilteo, Washington (T J Croach, LLP)In scoreRetrieved October 11, 2026	4.6/5	190	View
HomeAdvisor / AngiBeaverton, Oregon (Croach)In scoreRetrieved October 11, 2026	4.3/5	82	View
Trustpilotnational (reviewer describes an Idaho HOA)Retrieved October 11, 2026	3.2/5	1	View
Facebooknational page (Croach)In scoreRetrieved October 11, 2026	—	11	View
BestCompanynationalRetrieved October 11, 2026	4.5/5	170	View
Washington Consumers' CheckbookKirkland, WashingtonRetrieved October 11, 2026	—	44	View
Trustindex (aggregator)nationalRetrieved October 11, 2026	4.9/5	15,038	View
TrustburnnationalRetrieved October 11, 2026	4.1/5	10	View
Experience.comMukilteo, Washington (T J Croach, LLP)Retrieved October 11, 2026	—	0	View
Othernational (PissedConsumer page for www.croach.com; the one review shown is from Kirkland, Washington)Retrieved October 12, 2026	1.4/5	3	View

“In score” marks the profiles counted in the customer-satisfaction factor.

Notes on these figures (12)

11 profiles: Themes derived from Newest and Lowest-rated reviews read across all Croach PNW Google listings; not computed per listing.
BBB, Hayden, Idaho HQ profile (includes corporate-owned locations): Two of the six reviews (DeAnna W., karen y.) duplicate complaints/reviews also posted on Google. Not all reviews state a location.
HomeAdvisor / Angi, Mukilteo, Washington (T J Croach, LLP): Star distribution shown: 5★ 79%, 4★ 16%, 3★ 3%, 2★ 1%, 1★ 2%. Page says ‘This pro has maintained an average of 4.5+ star throughout their time with Angi.’
HomeAdvisor / Angi, Beaverton, Oregon (Croach): Star distribution shown: 5★ 68%, 4★ 17%, 3★ 1%, 2★ 5%, 1★ 9%.
Trustpilot, national (reviewer describes an Idaho HOA): Unclaimed profile; TrustScore 3.2 shown with a single 1-star review.
Facebook, national page (Croach): Public page shows ‘50% recommend (11 reviews)’; remaining reviews require login.
BestCompany, national: Most reviews are 4-6+ years old and many carry a ‘VERIFIED CUSTOMER’ label. Breakdown shown: 5★ 76%, 4★ 15%, 3★ 2%, 2★ 0%, 1★ 7% (171 reviews in the breakdown vs 170 in the header). BestCompany discloses it may receive referral compensation.
Washington Consumers' Checkbook, Kirkland, Washington: ‘44 ratings’ and ‘66% gave a “superior” overall rating’; Checkbook’s Top Rating for Quality: NO. Detailed scores require registration.
Trustindex (aggregator), national: Aggregated count matches croach.com’s ‘15,034 Google reviews’ badge closely and shows recent Google-listing reviews; distribution shown 5★ 14201, 4★ 376, 3★ 68, 2★ 69, 1★ 324. Treated as a mirror of Google, not an independent platform.
Trustburn, national: All 10 reviews are 2-3 years old, from single-review accounts, with near-identical generic wording; low evidentiary value.
Experience.com, Mukilteo, Washington (T J Croach, LLP): Unclaimed profile, ‘Sorry! No reviews found for this Profile’.
Other, national (PissedConsumer page for www.croach.com; the one review shown is from Kirkland, Washington): PissedConsumer (platform: PissedConsumer). Page header: ‘www.croach.com’, ‘1.4’, ‘3 rated reviews’. Only one full review is shown on the public page (Kirkland, Washington, 2017): the reviewer says a door-to-door rep told them there was no service agreement, then they were billed a $200 cancellation fee and threatened with collections. The other two reviews were not visible, so no themes are recorded. Croach’s side is not shown.

What reviewers praise

Google, 11 listings^{15, 16, 17, 20, +7}

Named technicians praised as thorough, punctual, friendly and communicative (most 5-star reviews name a specific tech) — 11 listings
Wasp/hornet nest and cobweb removal — 11 listings
Service summaries/notes after each visit appreciated — 11 listings

BBB, Hayden, Idaho HQ profile¹²

Individual technician praised (two reviews for the same tech)

HomeAdvisor / Angi, 2 profiles^{28, 29}

Fast response to wasp/hornet nests — Mukilteo, Washington
Knowledgeable named technicians — Mukilteo, Washington
Punctual, professional technicians — Beaverton, Oregon

BestCompany, national profile³¹

Thorough, on-time technicians

What reviewers criticize

Google, 11 listings^{15, 16, 17, 20, +7}

Sales rep at the door said customer could cancel any time; customer later hit with an early-cancellation fee or a longer required service count — 11 listings
Missed or incomplete treatments (nests not removed, tech in driveway briefly, bait boxes not checked) — 11 listings
Scheduling/communication problems and unreturned calls — 11 listings
Accounts sent to collections after cancellation disputes — 11 listings

BBB, Hayden, Idaho HQ profile¹²

Cancellation fees
Unfinished or ineffective work
Door-to-door contract disputes

HomeAdvisor / Angi, Beaverton, Oregon²⁹

Annual agreement / disputed signature

BestCompany, national profile³¹

Technician turnover
Billing disputes

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

★★★★★Google, Boise, Idaho · about 3 days before Oct 11, 2026
“Joe did a great job taking care of our extermination needs today which included rodent and hornet/wasp extermination and general pest inspection.”
Jan M.From “Newest” sortRead on Google
★☆☆☆☆Google, Boise, Idaho · about 3 months before Oct 11, 2026
“I had requested hornets nest be removed. Just noticed I still have some. Since my last service was 2 weeks ago, Gil states they could be new. Since I did renew and closed my annual service they are not willing to come back out.”
Carrie G.From “Lowest” sortRead on Google
★★★★★Google, Boise, Idaho · edited about 5 days before Oct 11, 2026
“All services were provided as listed. Good Job! Thanks”
Robert S.From “Newest” sortRead on Google
★☆☆☆☆Google, Boise, Idaho · about 2 months before Oct 11, 2026
“Recently signed up with this company and am regretting my decision. The initial treatment the tech did not do what I asked of him with removing wasp nests and did not thoroughly get rid of all the webs that they showed me during sign up. Had to call them back out same day to finish their job.”
Trisha C.From “Lowest” sortRead on Google
★★★★★Google, Boise, Idaho · about 5 days before Oct 11, 2026
“Edwin was SO kind did an amazing job and ensured to communicate before and after the work was done.”
Lianai S.From “Newest” sortRead on Google
★☆☆☆☆Google, Boise, Idaho · edited about 4 months before Oct 11, 2026
“Communication, reading notes on your account, leaving notes on the account, following instructions, rescheduling appointments, providing credits when they are offered and following through with them, all of these things are not this companies strong suit.”
BTFrom “Lowest” sortRead on Google
★★★★★Google, Post Falls, Idaho · edited about 5 days before Oct 11, 2026
“Croach Pest Control services are excellent and a good value. Patrick, Service Technician Pat does professional and thorough work. He’s on-time, and gives me a summary of what he has found if anything.”
Dave W.From “Newest” sortRead on Google
★☆☆☆☆Google, Post Falls, Idaho · about 4 months before Oct 11, 2026
“We had Paul Hartley out for a consultation. From the first phone call, I could tell he did not want to service our house. Access is a tram across the river or a 2 1/2 mile drive down our driveway. On the phone he acted like he would not be able to service our home.”
Scott H.From “Lowest” sortRead on Google
★★★★★Google, Post Falls, Idaho · about a week before Oct 11, 2026
“Friendly, knowledgeable service. Nice to talk to and informative.”
Randall A.From “Newest” sortRead on Google
★☆☆☆☆Google, Post Falls, Idaho · about 3 months before Oct 11, 2026
“Does not return calls when asked to come back 5 days later because we still had insect problems. Not paying for bad service and not returning calls after service. Been over a month since service.”
Linda W.From “Lowest” sortRead on Google
★★★★★Google, Post Falls, Idaho · edited about a week before Oct 11, 2026
“We have seen very few bugs and are very pleased. I also appreciate that you let me know exactly what you do each visit. Keep up the good work”
Grace L.From “Newest” sortRead on Google
★☆☆☆☆Google, Post Falls, Idaho · about 8 months before Oct 11, 2026
“We have been a customer for over a year and been happy until.. while on vacation got a reminder of the upcoming service. It suggested to call if any issues with the service.”
Keith W.From “Lowest” sortRead on Google
★★★★★Google, Beaverton, Oregon · about 3 days before Oct 11, 2026
“Excellent Costomer service!! Tony is amazing in the job he did. Very professional. Very kind. Good yo see him again.”
Jennifer G.From “Newest” sortRead on Google
★☆☆☆☆Google, Beaverton, Oregon · edited about 7 years before Oct 11, 2026
“This is what you missed today, in addition there is also another nest up in the eves as well. 060319 Addendum to initial post. So... my re-re-service was scheduled today, Monday 6th, and 30 minutes before anticipated arrival I was notified that it would be necessary to re-schedule.”
Craig S.From “Lowest” sortRead on Google
★★★★★Google, Beaverton, Oregon · about 4 days before Oct 11, 2026
“Tyler did a great job and very knowledgeable!!! He’s very personable, respectful and answers any questions you may have…”
john F.From “Newest” sortRead on Google
★☆☆☆☆Google, Beaverton, Oregon · edited about 5 years before Oct 11, 2026
“Sales rep in the field are known for signing you up and not explaining the pricing/agreement properly. I was told I would get a 30 day review after my initial service to ensure my ants are gone. I was charged $130 twice for this.”
Erica B.From “Lowest” sortRead on Google
★★★★★Google, Beaverton, Oregon · edited about a week before Oct 11, 2026
“Tyler serviced our home yesterday, he introduced himself and wanted to know if we had any concerns. He did a great job checked all box traps, checked eaves, he put together a plan to get rid of yellowjackets in a corner of house.”
Jana S.From “Newest” sortRead on Google
★☆☆☆☆Google, Beaverton, Oregon · about 2 years before Oct 11, 2026
“Do not use them. We were promised if we moved they wouldn’t charge us. We tried to transfer to new address and instead of transferring they sent us to collections with no communication and less then 30 days after our request.”
Ashley G.From “Lowest” sortRead on Google
★★★★★Google, Mukilteo, Washington · about a day before Oct 11, 2026
“William with Crouch is absolutely amazing. Always on time, goes above and beyond and is truly wonderful. He has been servicing our home for many years now and we have been incredibly happy!”
Nadya K.From “Newest” sortRead on Google
★☆☆☆☆Google, Mukilteo, Washington · about 3 months before Oct 11, 2026
“After a follow up appointment I still have multiple wasp nests and spider webs all around the home. I also asked if the glue traps could be replaced and that too was missed. I have been a customer for over a year and this was an absolute disappointment!”
Andrew J.From “Lowest” sortRead on Google
★★★★★Google, Mukilteo, Washington · edited about 4 days before Oct 11, 2026
“Marcus from Croach, was professionalism, courteous and did a thorough job! Very pleased.”
Donna F.From “Newest” sortRead on Google
★☆☆☆☆Google, Mukilteo, Washington · about 4 years before Oct 11, 2026
“The technician totally missed the problem, telling me it was rats, when in fact it was a sewer leak. Instead of being directed to a plumber she provided me with an estimate of $8000 to replace all my insulation, saying it was completely infested with rats.”
David C.From “Lowest” sortRead on Google
★★★★★Google, Mukilteo, Washington · edited about a week before Oct 11, 2026
“Great. Thorough and very pleasant.”
Suellen A.From “Newest” sortRead on Google
★☆☆☆☆Google, Mukilteo, Washington · about a year before Oct 11, 2026
“I had a very disappointing experience with Croach Pest Control today. The technician who came to my home was extremely rude, spoke loudly the entire time, and seemed to lack basic knowledge about the service.”
Anirudh K.From “Lowest” sortRead on Google
★★★★★Google, Sumner, Washington · edited about a week before Oct 11, 2026
“Tim is great. Prices are reasonable.”
Erin G.From “Newest” sortRead on Google
★☆☆☆☆Google, Sumner, Washington · about a year before Oct 11, 2026
“Michael texted me if he could come in early and I agreed. He never knocked or rang the door bell. Not sure if he showed up or not. I was expecting him to at least leave a note on the door he performed the service but nothing. I’m not happy with their service.”
Puneet S.From “Lowest” sortRead on Google
★★★★★Google, Sumner, Washington · edited about a week before Oct 11, 2026
“As always, Ryan is amazing and does a thorough job. He always has a smile is polite and thorough. Thank you Ryan!!”
Robin M.From “Newest” sortRead on Google
★☆☆☆☆Google, Sumner, Washington · about 3 years before Oct 11, 2026
“I have had nothing but issues with Croach, thus far. During the consultation, I was told that I would always be given a 1 hour warning before anyone showed up to my house. My first experience was an employee showing up unannounced and trying to wear his muddy shoes into my house.”
Lauren V.From “Lowest” sortRead on Google
★★★★★Google, Sumner, Washington · about a week before Oct 11, 2026
“Awesome job as always!”
Jennifer C.From “Newest” sortRead on Google
★☆☆☆☆Google, Sumner, Washington · about a year before Oct 11, 2026
“We set an appointment for Friday. We were sent notice that the appointment could not be kept. No one called to reschedule.”
Rob P.From “Lowest” sortRead on Google
★★★★★Google, Hayden, Idaho · about 4 days before Oct 11, 2026
“Casey was very thorough. Thank you!”
Karen K.From “Newest” sortRead on Google
★☆☆☆☆Google, Hayden, Idaho · about a week before Oct 11, 2026
“Not sure what their problem is, but we’ve used them for years now all of a sudden we have a issue at our Lake house they came up did have to work charge us full price and everything using to come back and finish! Now we’re out $1200 and they have not finished the job.”
DeAnna W.From “Newest” sortRead on Google
★★★★★Google, Hayden, Idaho · edited about 5 days before Oct 11, 2026
“He was very friendly and helpful!”
Kim A.From “Newest” sortRead on Google
★☆☆☆☆Google, Hayden, Idaho · edited about 4 months before Oct 11, 2026
“Originally wrote a review for Paul, who provided great service. However, this updated review is for the company/management, not the technicians. Recently canceled service due to scheduling issues.”
j H.From “Lowest” sortRead on Google
★★★★★Google, Mount Vernon, Washington · about 8 months before Oct 11, 2026
“Zack was very knowledgeable and did everything to get rid of our rodent problem. Not only in garage but crawl space and exterior. Thanks Zack”
Jeanne V.From “Newest” sortRead on Google
★★☆☆☆Google, Hayden, Idaho · about a year before Oct 11, 2026
“I felt it was a hurried job, the yellow jacket nest below my deck has been totally unaffected by the treatment and they are just as active if not more so than before. The tech was here for a total of 45 minutes of which 15 were spent talking to me and sitting in his vehicle in my driveway.”
Jane K.From “Lowest” sortRead on Google
★★★★★Google, Washington service-area listing · about 2 years before Oct 11, 2026
“Josh, Calvin and Cam did a great service. I fully recommend to hire the pest control company.”
Lois C.From “Newest” sortRead on Google
★★☆☆☆Google, Hayden, Idaho · about 8 months before Oct 11, 2026
“Technician Kody copies and pasted his notes for each of our properties. We are unable to determine usefulness and effectiveness of his applications.”
Scott J.From “Lowest” sortRead on Google
★★★★★Google, Washington service-area listing · about 3 years before Oct 11, 2026
“David has been great to work with. He’s extremely professional and always explains what he’s seeing and what he’s doing to ensure we are pest free!”
Scott H.From “Newest” sortRead on Google
★☆☆☆☆Google, Kirkland, Washington · about a year before Oct 11, 2026
“Very disappointed with how this company handled a referral agreement. Josh Star and his boss, Chris, clearly promised a full year of free service if I referred 4 new customers.”
cisco W.From “Lowest” sortRead on Google
★★★★★Google, Idaho service-area listing · about 3 years before Oct 11, 2026
“Excellent! Thorough, professional service. Consistent communication. Professional and thoughtful. Jeremy and Paul have been great to work with!”
M N.From “Newest” sortRead on Google
★☆☆☆☆Google, Kirkland, Washington · about 5 years before Oct 11, 2026
“BE SURE TO READ THEIR CONTRACT! Massive cancellation fee! After receiving two scheduled services from Croach, our pest problem was not resolved. The ants returned in no time at all, for which they had some excuse about disturbing their nest or whatever.”
Lauren A.From “Lowest” sortRead on Google
★★★★★Google, Idaho service-area listing · about 4 years before Oct 11, 2026
“I know the technician Blake and would highly recommend him. Great guy, very dedicated and kind!”
Cade L.From “Newest” sortRead on Google
★☆☆☆☆Google, Kirkland, Washington · about 8 years before Oct 11, 2026
“I am highly disappointed with this company. I signed up for pest control services with Croach back in 2016. I signed up for monthly services which were meant to run $60 a month. Great!”
Shaun D.From “Lowest” sortRead on Google
★★★★★Google, Idaho service-area listing · about 4 years before Oct 11, 2026
“Tommy Moore is very professional and knowledgeable. Another great job Tommy.”
Steve A.From “Newest” sortRead on Google
★☆☆☆☆Google, Tacoma, Washington · edited about 6 years before Oct 11, 2026
“I requested a free inspection from Croach due to presence of rodent droppings in the crawlspace. I had a prompt response from one of the technicians. He came to my place then sent me a cost estimate for a monthly subscription service. There was no written assessment of his inspection.”
Amy T.From “Lowest” sortRead on Google
★★★★★BBB, Hayden, Idaho HQ profile · 08/09/2024
“Bre is lovely. She is very knowledgeable and professional. I felt very comfortable with her. I wasn't pressured to purchase anything at all.”
Candace J.Read on BBB
★☆☆☆☆Google, Tacoma, Washington · about 7 years before Oct 11, 2026
“absolutely terrible! We called a week ago to get them to come out and take care of 3 bee's nests in the walls. This is included in our quarterly plan.”
sid S.From “Lowest” sortRead on Google
★★★★★HomeAdvisor / Angi, Mukilteo, Washington · Jul 2025
“the others were all about trying to rope you into a contract for year round service - not something I need orwanted, and John never even brought it up.”
Steve O.Read on HomeAdvisor / Angi
★☆☆☆☆Google, Tacoma, Washington · about 9 years before Oct 11, 2026
“I have used this pest control service for over a year. In that time I have had to have them come back to perform the services they were paid to do over again as the services were not done originally. I finally cancelled today as they have not filled bait stations and have just let them run empty.”
Margaret S.From “Lowest” sortRead on Google
★★★★★HomeAdvisor / Angi, Mukilteo, Washington · Sep 2025
“Their guy, John, was very knowledgeable and was able to remove the yellow jacket nest underground right next to our koi pond without using poison”
Dre T.Read on HomeAdvisor / Angi
★☆☆☆☆Google, Mount Vernon, Washington · about 3 months before Oct 11, 2026
“Used to be reliable and responsive nearly a decade ago.The work has become sloppy and it is hard to get hold of them”
Sam V.From “Newest” sortRead on Google
★★★★★HomeAdvisor / Angi, Mukilteo, Washington · Jan 2025
“Ryan is amazing. Trustworthy, kind, and informative. A pleasure to have him here.”
Sheri B.Read on HomeAdvisor / Angi
★☆☆☆☆Google, Mount Vernon, Washington · about 7 months before Oct 11, 2026
“The Sales guy (Robert H.) lied to us. Told me I'd only need to complete two services and then I could cancel at any time without a cancellation fee. Come to find out, you need to complete 7 services.”
Holly M.From “Newest” sortRead on Google
★★★★★HomeAdvisor / Angi, Beaverton, Oregon · May 2026
“He was very informative and he was really good!”
Lori K.Read on HomeAdvisor / Angi
★☆☆☆☆Google, Mount Vernon, Washington · edited about 8 months before Oct 11, 2026
“He told me a price and I agreed, we paid it. Each visit after that no services were performed and I let them know this, nothing changed I canceled now they are threatening to file a lien on our home… Be Careful with the business!!”
Lori S.From “Lowest” sortRead on Google
★★★★☆HomeAdvisor / Angi, Beaverton, Oregon · Nov 2023
“Very responsive and showed up on time. Not thrilled with the annual service agreement”
Natasha E.Read on HomeAdvisor / Angi
★☆☆☆☆Google, Mount Vernon, Washington · edited about 6 years before Oct 11, 2026
“Beware the door-to-door salesman. Fast talking, sign the contract now. Lots of promises on service. The whole pitch smelled funny. The neighbor was smarter than me and did not fall for their business model. I had trouble with getting to the right scheduler.”
Don R.From “Lowest” sortRead on Google
★★★★★HomeAdvisor / Angi, Beaverton, Oregon · Oct 2022
“As always very professional and timely. I've been with Croach since 2013, and have had no major issues.”
Robert F.Read on HomeAdvisor / Angi
★☆☆☆☆Google, Mount Vernon, Washington · about 6 years before Oct 11, 2026
“From day one I was told that I could have quarterly or bi monthly service AND that you could cancel at any time. Neither of those things are true. I called immediately to request quarterly service and they repeatedly lied to me. Then they would not let me cancel for 14 months.”
Tami F.From “Lowest” sortRead on Google
★★☆☆☆Google, Washington service-area listing · about 3 years before Oct 11, 2026
“I am not one to complain, they have a product that works ok at best, I hate wasps and spiders and after 4 years I still have both, I talked to the tech that came multiple times about it and yet still have both. Gave ample time for them to make a difference and they did not.”
Elliott D.From “Newest” sortRead on Google
★☆☆☆☆Google, Idaho service-area listing · about 8 years before Oct 11, 2026
“They no showed me on three straight appointments to service my house, very unreliable. I ended up going with a different outfit, I wouldn’t waste your time.”
James F.From “Lowest” sortRead on Google
★☆☆☆☆Google, Idaho service-area listing · about 6 years before Oct 11, 2026
“Door to door solicitation in my neighborhood today. A gentleman walking door to door, playing on his phone - on porches when clearly no one was home. Tried to state that he was working for another neighbor - that I’ve never heard of.”
Bill J.From “Lowest” sortRead on Google
★☆☆☆☆Google, Idaho service-area listing · about 8 years before Oct 11, 2026
“Dishonest , Check them out at the Better business bureau. Very sad”
Cynthia B.From “Lowest” sortRead on Google
★☆☆☆☆BBB, Hayden, Idaho HQ profile · 10/04/2026
“weve used them for years now all of a sudden we have a issue ... Now were out $1200 and they have not finished the job. Theyve canceled on us three times to do the winter prep”
DeAnna W.Read on BBB
★★☆☆☆BBB, Hayden, Idaho HQ profile · 05/11/2026
“The technician who sprayed around our house, shop and barn was friendly; however, we consistently had the technician return within two weeks to repeat spraying due to spiders and earwigs returning.”
Gerald R.Read on BBB
★☆☆☆☆BBB, Hayden, Idaho HQ profile · 08/29/2025
“Man came to my door, told him I was moving but to go ahead and do one service. They came to do a 2nd service and I let them because I was still here. They say I have a signed contract”
karen y.Read on BBB
★☆☆☆☆BBB, Hayden, Idaho HQ profile · 06/29/2024
“one of their technicians left my back gate ajar ... One of my dogs nudged the gate open, got out, and ended up getting killed on the busy road near my house.”
Frank S.Read on BBB
★☆☆☆☆HomeAdvisor / Angi, Beaverton, Oregon · May 2021
“Horrible. This company is awful. Now they’re sending me threatening letters to pay for something I never signed or agreed on with a fake signature.”
Brett A.Read on HomeAdvisor / Angi
★☆☆☆☆Trustpilot, national profile · Sep 17, 2026
“the Croach representative was knocking on my 80 year old mother's door and started his sales pitch about how Croach would keep the bugs and hornets away for a year. What he did not explain, was that the $100 charge included what amounts to a subscription service for $40 each quarter.”
T MRead on Trustpilot
★☆☆☆☆Other, national profile · Nov 03, 2017
“A Croach representative came to my home and offered an introductory service offer of 50 dollars to spray around the house the house for bugs and knock any bees nests off from under the eaves.”
Caryn D.Read on Other
Facebook, national page · August 14 (year not shown)
“This is a rip off company.They told us we could cancel anytime , no problem. I did and now they say i owe $200. Do not trust these people.”
Darlene L.Read on Facebook
BestCompany, national profile · about 3 years before Oct 11, 2026
“I have been doing it for three months and I still have ants, spiders, bees, insects. , I spoke to the manager Ashley and she was such a rude and despotic person with me”
Arlen R. (Bothell, Washington)Read on BestCompany
BestCompany, national profile · about 4 years before Oct 11, 2026
“They have charged us for extra services twice and have refused to make it right.”
Brandi C. (Puyallup, Washington)Read on BestCompany
BestCompany, national profile · about 6 years before Oct 11, 2026
“prior to the current tech I experienced a revolving door of technicians. I'd get to know a specific tech and they'd get to know my property then they'd be gone.”
Buster M. (Spanaway, Washington)Read on BestCompany
BestCompany, national profile · about 6 years before Oct 11, 2026
“They are very thorough and they are nice people respectful and pleasant.”
Judi (Puyallup, Washington)Read on BestCompany
Washington Consumers' Checkbook, Kirkland, Washington
“Always cordial and thorough during their visit.”
Name not shownRead on Washington Consumers' Checkbook

Better Business Bureau

BBB record for Croach Pest Control
BBB rating	A-⁶
Accredited	No
Complaints, last 3 years	13
Complaints filed, last 12 months	3
BBB customer reviews	2.5/5 average from 6 reviews
Retrieved	October 11, 2026

BBB shows ‘3 complaints filed in the last 12 months’; it does not show a ‘closed in last 12 months’ figure on the pages loaded. Branch addresses in Beaverton Oregon, Mukilteo Washington and Sumner Washington roll up to this profile. Business categories include Insulation Contractors.

Scored: Complaint record

Complaint themes

Early-termination/cancellation fee ($200 typical; one $489 bill) after door-to-door sale
Rep allegedly said customer could cancel any time / contract signed on rep’s phone
Service frequency differs from what was sold (second visit after 30 days, then quarterly)
Services not performed or incomplete
Referral promise not honored (resolved)
Account sent to collections

BBB profiles

Main profile · A-View

Contracts and sales practices

Door-to-door sales: Yes

Door-to-door selling is documented in customer complaints and reviews: BBB HQ-profile complaints (locations mostly not stated), Google reviews on Kirkland Washington, Post Falls Idaho, Beaverton Oregon, Mount Vernon Washington and Lewiston-area Idaho listings, and a Trustpilot review involving Idaho. Indeed reviews from sales staff in Post Falls and Boise, Idaho describe walking neighborhoods. Croach’s own careers pages describe an in-house/in-field ‘Sales Inspector’ role (Kirkland/Tacoma/Everett) and do not mention door-to-door or summer sales; Indeed shows ‘Outbound Sales Representative’ (Hayden, Idaho) and ‘Sales Associate’ (Post Falls, Idaho) reviewers. No city solicitor permits were located.

“08/14/2026 ... The employee came to our house and sold us a pest service. He said that we could cancel anytime with no problem. We could only sign his cell phone.”
bbb.org · retrieved October 11, 2026¹⁰
“06/16/2026 ... A door-to-door sales representative came to my father's home and induced him into signing a contract.”
bbb.org · retrieved October 11, 2026¹⁰
“07/23/2025 ... Salesman from Croach Pest Control came to my door selling environmentally responsible pest control on or about 6/25/2025.”
bbb.org · retrieved October 11, 2026¹⁰
“06/05/2024 ... A door-to-door salesman from Croach Pest Control visited my home on April 23, 2024, and offered a one-time pest service for $100.”
bbb.org · retrieved October 11, 2026¹¹
“karen y ... 08/29/2025 ... Man came to my door, told him I was moving but to go ahead and do one service.”
bbb.org · retrieved October 11, 2026¹²
“the Croach representative was knocking on my 80 year old mother's door and started his sales pitch”
trustpilot.com · retrieved October 11, 2026¹³
Trustpilot review dated Sep 17, 2026; reviewer says the HOA is among “the biggest builders in Idaho”.
“December 12, 2022 Stressful and long hours Sales Associate Post Falls, ID It's very stressful to walk up to a house after you've been circling a neighborhood for 10 hours.”
indeed.com · retrieved October 11, 2026¹⁴
“April 15, 2023 ... Sales Associate Idaho ... Wish I could stay longer than one summer!”
indeed.com · retrieved October 11, 2026¹⁴
“April 7, 2024 Terrible Sales Member Boise, ID ... I moved down to Boise off of a promise that I would make tons of money”
indeed.com · retrieved October 11, 2026¹⁴
“Be aware of their door-to-door sales, because they lie and use tactics to trap you in an expensive agreement.”
google.com · retrieved October 11, 2026¹⁵
Peng C., 1 star, Kirkland Washington listing, “9 years ago” as displayed. Verified against the October 12, 2026 headless capture (sort=Lowest); live Google Maps now shows a limited signed-out view.
“One of their “salesmen” knocked on my door”
google.com · retrieved October 11, 2026¹⁶
Jared S., 1 star, Post Falls Idaho listing, “2 years ago” as displayed. Verified against the October 12, 2026 headless capture (sort=Lowest); live Google Maps now shows a limited signed-out view.
“Even their person who answers the phone said this is an issue they've been having with their door to door sales reps.”
google.com · retrieved October 11, 2026¹⁷
Erica B., 1 star, Beaverton Oregon listing, “Edited 5 years ago” as displayed. Verified against the October 12, 2026 headless capture (sort=Lowest); live Google Maps now shows a limited signed-out view.

Contract terms and pricing

12-month service agreement required (company FAQ).¹⁸
“Why do you require a 12-month agreement? A 12-month service plan ensures long-term protection.”
Scored: Sales and contract fairness (−1)
Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.¹⁹
“consisting of two services back to back in the first two consecutive months followed by service as outlined in the calendar schedule on the front page”
Scored: Sales and contract fairness (−1)
Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.¹⁹
“any controversy or claim between them arising out of relating to this agreement shall be settled exclusively by arbitration ... Commercial Arbitration Rules then in force of the American Arbitration Association ... SHALL BE LIMITED TO THE AMOUNTS PAID BY CUSTOMER TO CROACH”
Scored: Sales and contract fairness (−0.5)
If customer is not home on service day, Croach services the exterior and charges the normal service charge.¹⁹
“CROACH® will service the residence and leave a record on the Customer’s door. The customer agrees to pay the normal service charge for this outside service.”
Late payment over 30 days: service can be discontinued, collection costs/attorney fees and interest ‘at the highest legal rate’.¹⁹
“interest at the highest legal rate will be assessed for the period of delinquency”
No guarantee of complete elimination of pests.¹⁹
“nor does CROACH® guarantee complete elimination of pests”
Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).¹⁰
“the customer signed a service agreement that includes five services per year, which is our standard frequency ... The agreement also specifies a $200 early termination fee”
Scored: Sales and contract fairness (−2)
Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).¹⁰
“This fee applies regardless of the reason for cancellation and is designed to cover costs already incurred by scheduling and providing service.”
Scored: Sales and contract fairness (−2)
A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told cancelling would cost 75% of the $150 fee (BBB review 05/11/2026); a Trustpilot reviewer reported being quoted a ‘$300+’ cancellation fee.¹⁰
“now I get a bill for $489 cancellation fee”
Scored: Sales and contract fairness (−2)
Monthly billing available; recurring visits monthly, bi-monthly or quarterly.¹⁸
“Our service plan is structured around recurring visits at set intervals - monthly, bi-monthly, or quarterly ... We offer monthly billing so you can spread out the cost of your service.”

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Licenses and registrations for Croach Pest Control
State	Authority and type	Number	Status	Expires	Source
Washington	WSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP)	99029 (designated Commercial Applicator Ian Frazier)	Renewed	12/31/2026	³⁸
Washington	WSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP and TJW Croach LLC)	84548 (designated Commercial Applicator Michele Cruzat)	Renewed	12/31/2026	³⁹
Washington	WSDA Pesticide LicensingCommercial Applicator (designated CA for Croach NW LLC)Croach’s Spokane, Seattle and Lewiston pages advertise ‘WA Pest Control License #96949’. WSDA company search for ‘Croach’ returned 10 rows: Croach, Croach NW LLC (Hayden Idaho, Post Falls Idaho), Croach Services, TJ Croach LLP (Mount Vernon, Mukilteo, Kirkland), TJW Croach LLC (Beaverton Oregon).	96949 (designated Commercial Applicator Donald Martin Lynd)	Renewed	12/31/2026	⁴⁰
Washington	WSDA Pesticide LicensingCommercial Applicator / Commercial Operator / Structural Pest Inspector (individual)Croach’s Portland/Beaverton page advertises ‘WA License #65377’. WSDA (re-opened live) shows this individual license (Zehner, John Matthew, Clark County Washington) with Commercial Applicator ‘Invalid’ and the licensee not employed by any company. Why Croach advertises it is not resolved. The same individual holds the ODA license AG-L0167886CPA that Croach advertises.Scored: Licensing and compliance (−1)	65377	Commercial Applicator: Invalid; Commercial Operator: Renewed (12/31/2026), ‘not employed by any company’	Not shown	^{41, 42}
Oregon	Oregon Department of Agriculture (pesticide licensing)Commercial Pesticide Operator (TJW CROACH LLC dba CROACH)	AG-L1043809CPO	Active	31-DEC-26	⁴³
Oregon	Oregon Department of Agriculture (pesticide licensing)Commercial Pesticide Applicator (individual; ODA record does not show employer)Advertised by Croach on its Portland/Beaverton page; ODA does not show an employer, so the link to Croach rests on Croach’s own page.	AG-L0167886CPA	Active	31-DEC-26	⁴³
Idaho	Idaho State Department of Agriculture (applicator licensing)Professional applicator (categories CO IP OP PH), individual: Donald Lynd, Spokane Washington	59863	Listed (record shows expiration 12/31/2027; 0 of 16 CE credits)	12/31/2027	^{44, 45}
Idaho	Idaho State Department of Agriculture (applicator licensing)ISDA’s applicator summary for license 88390 also returned ‘No Active licenses found’. ThreeBestRated’s Boise listing shows ‘License #57670’. These may be inactive or non-applicator numbers; not verified.	57670 and 88390 (as advertised)	ISDA lookup returned ‘No Active licenses found’ for both numbers	Not shown	^{46, 47}
Washington	Washington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (dba PEST FREE; parent T J CROACH LLP; UBI 602 900 640)	PESTFF*894K4	Active	02/28/2028	⁴⁸
Washington	Washington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (CROACH NW LLC; UBI 604 089 345)	CROACNL742DR	Active	03/19/2028	⁴⁹
Oregon	Oregon Construction Contractors BoardCCB contractor license (TJW CROACH LLC)	254243	Active	Not shown	⁵⁰
Idaho	Idaho Secretary of StateBusiness registration: TJ CROACH LLP (Limited Liability Partnership, Idaho)	0000012573	Active-Existing, Good Standing	AR due 01/31/2027	⁷
Idaho	Idaho Secretary of StateBusiness registration: Croach ID LLC (Idaho LLC)	0003747873	Active-Existing	AR due 01/31/2027	³
Oregon	Oregon Secretary of StateBusiness registration: TJW CROACH LLC (foreign LLC, home jurisdiction Washington)Oregon authority was administratively revoked twice (06-28-2018 and 07-01-2021) and reinstated (01-14-2021 and 12-17-2024). The detail URL is session-bound; reach it via https://egov.sos.state.or.us/br/pkg_web_name_srch_inq.do_name_srch?p_name=croach&p_regist_nbr=&p_srch=PHASE1&p_print=FALSE&p_entity_status=ACTINA and click 853204-98.	853204-98	ACT (Active); next renewal 04-30-2027	04-30-2027	⁴
Washington	Washington Secretary of State (via OpenCorporates mirror)Washington registrations: T J CROACH LLP, CROACH NW LLC, TJW CROACH LLCStatus could not be confirmed on ccfs.sos.wa.gov (bot verification blocked the search API).	602900640 / 604089345 / 603202164	Active per OpenCorporates mirror (not verified on Washington CCFS)	Not shown	^{51, 52, 53, 54}

Legal and regulatory record

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

October 11, 2026 · BBB Great West + Pacific · Complaint summaryScored: Complaint record
BBB HQ profile (Hayden, Idaho; covers corporate-owned locations, including non-PNW branches): 13 complaints in 3 years, 3 in the last 12 months. The most common published complaint is a disputed early-cancellation fee after sign-up ($200 in several cases; one $489 bill). Several complaints describe door-to-door sales, and some say reps told customers they could cancel any time. Others concern missed or incomplete service.¹⁰
October 11, 2026 · Washington · Complaint summaryN/A
Washington L&I contractor records for PEST FREE (T J CROACH LLP) and CROACH NW LLC show no license violations, no lawsuits against the bond, no L&I tax debts and no workplace safety inspections in the prior 6 years.⁴⁸
October 11, 2026 · Oregon · Complaint summaryN/A
Oregon CCB record for TJW CROACH LLC shows no complaints, no civil penalties or sanctions, and no administrative suspensions in the past 10 years.⁵⁰
June 16, 2026 · BBB (location not stated) · Complaint summaryN/A
BBB complaint (filed by the customer’s child): a door-to-door rep allegedly initiated an unauthorized $150 Zelle transfer into the customer’s father’s bank account to secure the sale; Croach later adjusted the account to a zero balance and closed it.¹⁰
August 5, 2025 · BBB / Kirkland, Washington · Complaint summaryN/A
BBB complaint (resolved): sales rep and supervisor promised a referral deal (4 referrals = 1 free year) outside Croach’s standard program; Croach acknowledged ‘a commitment was made by one of our representatives’ and said it would honor it. The same story appears as a 1-star review on the Kirkland, Washington Google listing.¹⁰
December 13, 2023 · State AG (name redacted on BBB; quoted letter cites RCW 42.56, Washington) · Complaint summaryN/A
BBB complaint over a $200 cancellation fee and an account sent to collections. Croach’s 01/09/2024 response says the state AG (name redacted by BBB) closed the complaint through its informal resolution process; the quoted closing letter is addressed to ‘Croach NW’ and cites RCW 42.56 (Washington’s Public Records Act). The consumer rejected the response and said they were reopening the case.¹¹
July 1, 2021 · Oregon · PermitN/A
Oregon SOS administratively revoked TJW CROACH LLC’s authority to transact business in Oregon on 06-28-2018 and 07-01-2021 (reason not stated on the record); reinstated 01-14-2021 and 12-17-2024. Now active.⁴

Workplace

Workplace score: 5.5/10. It is not part of the Handshake Score.

Employee ratings of Croach Pest Control
Platform	Rating	Reviews	Link
IndeedRetrieved October 11, 2026Indeed company page name is ‘Croach Services’ (WSDA also lists a ‘Croach Services’ company record). Sub-ratings: Work-life balance 2.7, Pay and benefits 3.0, Job security and advancement 3.0, Management 3.1, Culture 3.1; ‘Work wellbeing score is 57’. Reviewer job titles include Sales Associate, Outbound Sales Representative and Sales Representative.	3.2/5	66	View
GlassdoorRetrieved October 11, 2026Blocked (HTTP 403 ‘Humans only’); not verified.	—	—	View

What employees praise

Indeed¹⁴

Family feel in Post Falls office
Owners accessible
Commission/production pay can be good

What employees criticize

Indeed¹⁴

Long days (12-13 hours) for technicians
Sales reps: long walking days, pay/commission transparency, unkept promises (housing, training)
Management criticism
Sales team prioritized over techs

Mentions, awards and claims

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

‘If pest activity occurs between regularly scheduled services, Croach® will return and retreat the affected areas at no additional charge.’ (pest-free guarantee)⁹
14K+ customer reviews, 60+ licensed technicians, 15+ years experience.⁵
15,034 Google reviews (site badge).⁵
Family-owned; ‘more than 15 years’ of service.⁹
Serves seven states.⁵
‘Voted Boise Favorites Best Pest Control 2024 and 2025’ (not verified with the award issuer).⁴⁷
Uses EPA-approved products applied in precise amounts and locations (FAQ).¹⁸
Licensed, bonded, insured; advertises Idaho licenses #59863, #57670, #88390 and Washington #96949.⁴⁵
Most services take 20-40 minutes.¹⁸
If you move, Croach will transfer service or adjust the plan.¹⁸
Hiring: Indeed posting for a Pest Control Technician in Littleton, Colorado lists $45,000-$55,000 a year and ‘Competitive pay + Commission’.⁵⁷
Careers: sales inspector role is in-house/in-field in Kirkland/Tacoma/Everett, salary plus commission.⁵⁸

Mentions

ThreeBestRated · Directory · 2026 · Positive toneRead
Best Pest Control Companies in Boise, ID
Listicle includes Croach Pest Control Boise (4.7 score, 6058 West Corporal Lane) and describes bi-monthly and quarterly home service.
“Croach Pest Control Boise is a chain pest control company offering home protection and prevention services.”
Washington Consumers’ Checkbook · Directory · Date not shown · Mixed toneRead
Croach – Exterminators, Kirkland WA
Consumer-rating directory: 44 ratings, 66% superior overall; not given Checkbook’s top quality rating.
“66% gave a "superior" overall rating”
BestCompany · Directory · February 2, 2024 (last updated) · Mixed toneRead
Croach review (BestCompany)
Editorial profile (overall score 7.7) lists the re-treatment guarantee and attic/crawl services as positives, limited locations and undisclosed job pay as negatives; marks QualityPro Certified ‘No’.
“QualityPro Certified No”

On Reddit

We found no Reddit discussion of Croach Pest Control (search run October 12, 2026).

We searched Reddit directly for Croach (7 posts returned, none about this company) and read each post’s title and opening text. Comment threads weren’t fetched yet. Reddit threads are shown for context and aren’t part of the Handshake Score, except that first-hand Pacific Northwest reports of terms misstated at the sale or of ignored no-soliciting signs count toward sales and contract fairness, like any other report.

Locations

11 locations on file in Washington (6), Oregon (1), Idaho (4).

Croach Pest Control locations in the Pacific Northwest
City	Address	Phone	Source
Kirkland, Washington	12525 131st Ct NE, Kirkland, Washington 98034Seattle/Kirkland	425-202-7890	¹⁸
Kennewick, Washington	Not shownTri-Cities/Kennewick	509-581-0570	¹⁸
Mukilteo, Washington	8221 44th Ave W, Mukilteo, Washington 98275Mukilteo/Everett	425-650-0443	¹⁸
Sumner, Washington	13704 24th St E, Ste A106, Sumner, Washington 98390Sumner/Puyallup	253-331-2376	¹⁸
Tacoma, Washington	11106 25th Ave E Ste B, Tacoma, Washington 98445Tacoma	253-235-0663	²⁴
Mount Vernon, Washington	1404 Riverside Dr Ste G, Mount Vernon, Washington 98273Mt. Vernon	360-899-1191	²⁵
Post Falls, Idaho	955 Innovation Way, Ste B, Post Falls, Idaho 83854Spokane, Washington/Post Falls, Idaho	208-262-8224	¹⁸
Hayden, Idaho	11626 N Tracey Rd., Hayden, Idaho 83835Coeur d’Alene/Hayden	208-262-8224	¹⁸
Kooskia, Idaho	Not shownKooskia/Lewiston	208-926-3100	¹⁸
Boise, Idaho	6058 W Corporal Ln, Boise, Idaho 83704Boise	208-600-1810	¹⁸
Beaverton, Oregon	6160 SW Arctic Dr, Beaverton, Oregon 97005Portland/Beaverton	503-430-5974	¹⁸

What we couldn’t verify

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

8,286 Pacific Northwest Google reviews behind customer satisfaction (10,000 or more earns full points).
Some figures in the score are company-wide or national, not Pacific Northwest-specific.
Verifier rated the customer reviews medium (high earns a point).
Verifier corrected or removed 12.7% of the items checked (10% or fewer earns a point).
23 independent websites cited (25 or more earns a point).

How confidence is set

Verifier’s confidence by section
Identity	High
Licensing	High
Legal and regulatory	High
Customer reviews	Medium
BBB	High
Employee reviews	High
Mentions	High
Sales model	High

Gaps in the record

Web search done October 12, 2026 (6 queries): no news or trade-press coverage, no Reddit threads (none in the direct Reddit search the same day either), and no state AG (Washington, Oregon and Idaho) or FTC action, settlement or lawsuit naming Croach surfaced. Still not checked: city solicitor-permit records, and Thumbtack/Porch/Birdeye/Yelp profile discovery (not searched).
No Reddit discussion found for Croach on October 12, 2026 (SociaVault Reddit search API; 7 posts returned, none about this company). Comment threads weren’t fetched. Two earlier web searches (Croach + reddit + Seattle/Boise/Spokane; Croach + reddit + door-to-door) also returned no Reddit threads.
Yelp returned HTTP 403 for both a guessed business URL and a search page. No Yelp data.
Glassdoor returned 403 (‘Humans only’); Comparably returned a press-and-hold bot check. No ratings recorded.
Nextdoor requires login. Facebook shows only one public review excerpt plus the ‘50% recommend (11 reviews)’ summary.
Porch and Birdeye searches returned 404; no Croach profiles found. No Thumbtack profile found (web search only).
Washington SOS CCFS search API blocked by bot verification (‘System verification in progress’). Washington entity numbers come only from the OpenCorporates mirror and Washington L&I.
Idaho ISDA lookup is per individual applicator. #59863 (D. Lynd) was found. #57670 and #88390, which Croach advertises on its Boise/Kooskia/Lewiston pages, returned ‘No Active licenses found’. Idaho has no company-level pesticide license record to check.
Croach’s Portland page advertises Washington License #65377. WSDA shows that license’s Commercial Applicator status as ‘Invalid’ and the licensee as not employed by any company. Either the page is out of date or the number is wrong; not resolved.
No lawsuits found: CourtListener RECAP and opinion searches for ‘TJ Croach’, ‘T J Croach’, ‘TJW Croach’, ‘Croach NW’, ‘Croach Pest’ and croach+pest returned nothing relevant. One 2026 S.D. Tex. bankruptcy docket (Carbon Health Technologies) matched ‘TJ Croach’, probably a creditor/service list. Not opened, not recorded.
AG searches: Idaho AG site search returned ‘No Results Found’ (https://www.ag.idaho.gov/?s=croach). Washington AG and Oregon DOJ site searches loaded no visible results (JS-rendered or redirected), so they are inconclusive. Web searches on October 12, 2026 for Croach with attorney general / settlement / lawsuit (Washington, Oregon and Idaho) and with FTC / consent order / assurance of voluntary compliance returned only actions against other pest companies; nothing naming Croach.
No trade-press (PCT, PMP) or local news coverage found via site searches of pctonline.com, mypmp.net and spokesman.com.
Awards not verified: ‘Boise Favorites Best Pest Control 2024 and 2025’ is a company claim only; an October 12, 2026 web search for Croach + “Boise Favorites” found no issuer page. BestCompany marks QualityPro Certified ‘No’; the QualityPro directory could not be loaded. NPMA membership not checked.
BBB’s ‘complaints closed in last 12 months’ figure was not shown on the pages loaded (only ‘3 complaints filed in the last 12 months’).
Google Maps excerpts were loaded by headless sort (‘Newest’ and ‘Lowest’). Review dates are relative (‘3 months ago’) as displayed on October 11, 2026.
Google Maps loaded only one review sort for some listings after retries: Kirkland, Washington and Tacoma, Washington (‘Lowest’ only, so no recent excerpts), and the Washington Tri-Cities service-area listing (‘Newest’ only). Rating and count come from each listing header.
Verification October 11, 2026: live Google Maps now shows a signed-out “limited view” (about 5 reviews, no sort, review counts hidden on some listings). Google review excerpts were checked against the research captures saved about an hour earlier; ratings were re-confirmed live on all 11 listings.
GuildQuality (Boise profile) and HomeAdvisor city listing pages surfaced in web search: GuildQuality has no reviews (‘Leave the first review’), and the HomeAdvisor city pages did not show Croach in a headless load, so search-snippet HomeAdvisor figures (4.16/86, 4.31/81) were not recorded and the listings they belong to are unconfirmed.
PissedConsumer shows 3 rated reviews for www.croach.com but only one (Kirkland, Washington, 2017) is visible; the other two (described by the search engine as from Illinois) could not be read or tied to a Croach branch.

Open questions

Google Maps: excerpts (including 3 door-to-door quotes) verified against captures from October 12, 2026 02:07-02:34 UTC, not live; the live view is limited. Live counts are not shown for the Beaverton, Kirkland, Tacoma, Mount Vernon and Lewiston-area listings (ratings confirmed live).
Washington #65377 and Oregon AG-L0167886CPA, both advertised on Croach’s Portland page, belong to the same individual (John M. Zehner). WSDA shows him not employed by any company; his current tie to Croach is unconfirmed.
Idaho #57670 and #88390, advertised on Croach’s Boise/Lewiston/Kooskia pages, return ‘No Active licenses found’ at ISDA; what they are is unresolved.
Washington SOS CCFS still not checked directly (bot verification); Washington entity status rests on OpenCorporates and Washington L&I.
2023 BBB/AG complaint: the AG letter quoted by Croach cites RCW 42.56 (Washington). The consumer said they were reopening it and filing with the AG of Croach’s home state; outcomes unknown.
Oregon CCB record 254243 shows ‘See also: 53161 202939 205272’; those numbers belong to Alpha Pest Control Inc (expired) and Rentokil North America Inc. The link is unexplained and not recorded as a fact.
Coverage limits carried over from research: no web search, so news, lawsuits, AG actions and Reddit remain unchecked. A BBB reviewer (06/29/2024) said they would sue; no case was looked for. Update October 12, 2026: Reddit has since been searched directly (SociaVault Reddit search API); see the Reddit gap.

Sources

58 distinct pages, numbered in the order they appear in the record. Dates are when our researchers retrieved each page.

1.Company websitecroach.com · Company facts · Retrieval date not recorded
2.sosbiz.idaho.govCompany facts · Retrieved October 11, 2026
3.sosbiz.idaho.govCompany facts · Retrieved October 11, 2026
4.egov.sos.state.or.usCompany facts · Retrieved October 11, 2026
5.croach.comCompany facts · Retrieved October 11, 2026
6.bbb.orgCompany facts · Retrieved October 11, 2026
7.sosbiz.idaho.govCompany facts · Retrieved October 11, 2026
8.bestcompany.comCompany facts · Retrieved October 11, 2026
9.croach.comCompany facts · Retrieved October 11, 2026
10.bbb.orgContracts and sales · Retrieved October 11, 2026
11.bbb.orgContracts and sales · Retrieved October 11, 2026
12.bbb.orgContracts and sales · Retrieved October 11, 2026
13.trustpilot.comContracts and sales · Retrieved October 11, 2026
14.indeed.comContracts and sales · Retrieved October 11, 2026
15.google.comContracts and sales · Retrieved October 11, 2026
16.google.comContracts and sales · Retrieved October 11, 2026
17.google.comContracts and sales · Retrieved October 11, 2026
18.croach.comContracts and sales · Retrieved October 11, 2026
19.croach.comContracts and sales · Retrieved October 11, 2026
20.Google — Boise, Idahogoogle.com · Customer reviews · Retrieved October 11, 2026
21.Google — Mukilteo, Washington (Everett / Mukilteo branch)google.com · Customer reviews · Retrieved October 11, 2026
22.Google — Sumner, Washington (Sumner / Puyallup branch)google.com · Customer reviews · Retrieved October 11, 2026
23.Google — Hayden, Idaho (Coeur d’Alene / Hayden branch)google.com · Customer reviews · Retrieved October 11, 2026
24.Google — Tacoma, Washingtongoogle.com · Customer reviews · Retrieved October 11, 2026
25.Google — Mount Vernon, Washingtongoogle.com · Customer reviews · Retrieved October 11, 2026
26.Google — Washington service-area listing (pin near Kennewick; phone 509-581-0570 per croach.com Tri-Cities branch)google.com · Customer reviews · Retrieved October 11, 2026
27.Google — Idaho service-area listing (pin near Lewiston; Kooskia / Lewiston branch)google.com · Customer reviews · Retrieved October 11, 2026
28.HomeAdvisor / Angi — Mukilteo, Washington (T J Croach, LLP)homeadvisor.com · Customer reviews · Retrieved October 11, 2026
29.HomeAdvisor / Angi — Beaverton, Oregon (Croach)homeadvisor.com · Customer reviews · Retrieved October 11, 2026
30.Facebook — national page (Croach)facebook.com · Customer reviews · Retrieved October 11, 2026
31.BestCompany — nationalbestcompany.com · Customer reviews · Retrieved October 11, 2026
32.BestCompany — nationalbestcompany.com · Customer reviews · Retrieved October 11, 2026
33.Washington Consumers' Checkbook — Kirkland, Washingtoncheckbook.org · Customer reviews · Retrieved October 11, 2026
34.Trustindex (aggregator) — nationaltrustindex.io · Customer reviews · Retrieved October 11, 2026
35.Trustburn — nationaltrustburn.com · Customer reviews · Retrieved October 11, 2026
36.Experience.com — Mukilteo, Washington (T J Croach, LLP)experience.com · Customer reviews · Retrieved October 11, 2026
37.Other — national (PissedConsumer page for www.croach.com; the one review shown is from Kirkland, Washington)pissedconsumer.com · Customer reviews · Retrieved October 12, 2026
38.WSDA Pesticide Licensingagr.wa.gov · Licensing and registrations · Retrieved October 11, 2026
39.WSDA Pesticide Licensingagr.wa.gov · Licensing and registrations · Retrieved October 11, 2026
40.WSDA Pesticide Licensingagr.wa.gov · Licensing and registrations · Retrieved October 11, 2026
41.WSDA Pesticide Licensingagr.wa.gov · Licensing and registrations · Retrieved October 11, 2026
42.WSDA Pesticide Licensingcroach.com · Licensing and registrations · Retrieved October 11, 2026
43.Oregon Department of Agriculture (pesticide licensing)mylicense.oda.state.or.us · Licensing and registrations · Retrieved October 11, 2026
44.Idaho State Department of Agriculture (applicator licensing)applicatorlicensing.isda.idaho.gov · Licensing and registrations · Retrieved October 11, 2026
45.Idaho State Department of Agriculture (applicator licensing)croach.com · Licensing and registrations · Retrieved October 11, 2026
46.Idaho State Department of Agriculture (applicator licensing)applicatorlicensing.isda.idaho.gov · Licensing and registrations · Retrieved October 11, 2026
47.Idaho State Department of Agriculture (applicator licensing)croach.com · Licensing and registrations · Retrieved October 11, 2026
48.Washington Dept. of Labor & Industries (contractor registration)secure.lni.wa.gov · Licensing and registrations · Retrieved October 11, 2026
49.Washington Dept. of Labor & Industries (contractor registration)secure.lni.wa.gov · Licensing and registrations · Retrieved October 11, 2026
50.Oregon Construction Contractors Boardsearch.ccb.state.or.us · Licensing and registrations · Retrieved October 11, 2026
51.Washington Secretary of State (via OpenCorporates mirror)opencorporates.com · Licensing and registrations · Retrieved October 11, 2026
52.Washington Secretary of State (via OpenCorporates mirror)opencorporates.com · Licensing and registrations · Retrieved October 11, 2026
53.Washington Secretary of State (via OpenCorporates mirror)opencorporates.com · Licensing and registrations · Retrieved October 11, 2026
54.Washington Secretary of State (via OpenCorporates mirror)opencorporates.com · Licensing and registrations · Retrieved October 11, 2026
55.Glassdoor (employee reviews)glassdoor.com · Workplace · Retrieved October 11, 2026
56.Best Pest Control Companies in Boise, IDthreebestrated.com · Mentions, awards and claims · Retrieved October 11, 2026
57.indeed.comMentions, awards and claims · Retrieved October 11, 2026
58.croach.comMentions, awards and claims · Retrieved October 11, 2026

How we scored it

Customer satisfaction 8.7/10 · 30% of the score

Complaint record 10.0/10 · 20% of the score

Sales and contract fairness 4.5/10 · 20% of the score

Licensing and compliance 9.0/10 · 15% of the score

Legal and regulatory record 10.0/10 · 15% of the score

Workplace score 5.5/10 · not part of the Handshake Score

What customers say

What reviewers praise

Google, 11 listings15, 16, 17, 20, +7

BBB, Hayden, Idaho HQ profile12

HomeAdvisor / Angi, 2 profiles28, 29

BestCompany, national profile31

What reviewers criticize

Google, 11 listings15, 16, 17, 20, +7

BBB, Hayden, Idaho HQ profile12

HomeAdvisor / Angi, Beaverton, Oregon29

BestCompany, national profile31

In reviewers’ words

Better Business Bureau

Complaint themes

BBB profiles

Contracts and sales practices

Door-to-door sales: Yes

Contract terms and pricing

Licensing and registrations

Legal and regulatory record

Workplace

What employees praise

Indeed14

What employees criticize

Indeed14

Mentions, awards and claims

Awards and certifications

What the company says about itself

Mentions

On Reddit

Locations

What we couldn’t verify

Gaps in the record

Open questions

Sources

Google, 11 listings^{15, 16, 17, 20, +7}

BBB, Hayden, Idaho HQ profile¹²

HomeAdvisor / Angi, 2 profiles^{28, 29}

BestCompany, national profile³¹

Google, 11 listings^{15, 16, 17, 20, +7}

BBB, Hayden, Idaho HQ profile¹²

HomeAdvisor / Angi, Beaverton, Oregon²⁹

BestCompany, national profile³¹

Indeed¹⁴

Indeed¹⁴