Natura Pest Control (Nevada and Idaho) Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• Google, Reno, Nevada · about 6 months before Oct 28, 2026

  “Max was great! He touched base with me 1 hour prior to my appointment. He was already working on the exterior of the house and he worked his way into the house.”

  Chris P.Read on Google

• Google, Reno, Nevada · about a month before Oct 28, 2026

  “Jonathan is a great tech and nice guy, to boot. He took time to listen and focused his energy on thoroughly inspecting our home.”

  Greg F.Read on Google

Profile scope: Reno, Nevada file; Local BBB: BBB, Mountain West & Pacific Southwest; address 5955 Equity Ave, Reno, Nevada 89502 (BBB’s spelling; the office is 5595 Equity Ave); alternate name Natura Pest Services, LLC The Reno file also carries an unresolved BBB advertising review of environmental claims.

Scored: Complaint record (−1.5)

BBB profiles

• Main profile · A+View

• Meridian, Idaho file; Local BBB: BBB Great West + Pacific; address 3650 S Eagle Rd, Meridian, Idaho 83642; alternate name Natura Home Services LLC · C- · not accredited · 1 complaint in 3 yearsView

  Lists naturapc.com as its website.

Door-to-door sales: Partial

Rated partial. Door-to-door selling is documented by the owner: the Reno launch (2017) and two acquisitions were grown with door-to-door reps, 2023 was ‘a big door-to-door growth year’, and a 2023 Reno sales-rep review describes door-to-door sales. 2022 had no door-to-door, the company also adds 900 to 1,000 accounts a year through Google LSA, organic search and referrals, and in the April 2026 podcast the owner said they are ‘pausing door-to-door’. No current (2026) summer-sales job post, solicitor permit or customer review describing a rep at the door was found. Owner’s view on door-to-door ethics (podcast): ‘certainly ethical’, while warning against it as a sole channel.

• “After the sale he never wanted to be tight financially again, so Natura charged a good amount and sold on value, still door-to-door.”

  pestcontrolseo.com · retrieved October 28, 2026⁸

• “Natura now loses 15% to 16% a year. In 2023, a big door-to-door growth year, it hit 18%. In 2022 they ran no door-to-door, still grew between 10% and 20%, and lost about 12%.”

  pestcontrolseo.com · retrieved October 28, 2026⁸

• “Outside door-to-door, Natura adds 900 to 1,000 accounts a year through Google LSA, organic Google and referrals. They’re pausing door-to-door and going hard into other channels.”

  pestcontrolseo.com · retrieved October 28, 2026⁸

• “Reno reached $1.2M to $1.5M in its first year, paid its reps and cash flowed.”

  pestcontrolseo.com · retrieved October 28, 2026⁸

• “Right after an acquisition. If route density isn’t tight, put a door-to-door team on top to densify. Natura did it with 2 acquisitions.”

  pestcontrolseo.com · retrieved October 28, 2026⁸

• “August 19, 2023 Good opportunities Sales Representative Reno, NV Door to door sales. Can be difficult but also very rewarding.”

  indeed.com · retrieved October 12, 2026¹⁰

  Employee review on the Indeed profile whose reviews are all from Reno/Sparks, Nevada; capture of October 12, 2026, re-read on October 28, 2026 returned 403.

• “Andrew Burress and Greg Young met more than 15 years ago as college students making door-to-door summer sales for pest control companies.”

  editions.mydigitalpublication.com · retrieved October 28, 2026³

Contract terms and pricing

• Website offer: initial treatment for $99, ‘regularly $378’ (over 70% off the initial service).¹¹

  “Get Your Initial Treatment For $99 REGULARLY $378”

• Five year-round ‘365’ plans (Essential: four-season general pest; Plus: general pest + rodents or garden; Complete: general pest + rodents and garden; Rodents; Garden), each with a ‘Pest Free Guarantee’ and 48-hour service response. No term length, renewal, cancellation or fee terms are stated.⁹

  “Natura Pest Control offers five year-round service plans”

• Pest-Free Guarantee: additional treatments at no extra charge if pests return between scheduled visits.⁹

  “If pests return between scheduled visits, we’ll perform additional treatments at no extra charge.”

• Customer report (BBB Meridian, Idaho complaint of 03/01/2026, unanswered): a $150 promotional sign-up fee and $60 per month; about $700 paid over about a year for three services; says service frequency and the promotional discount were misrepresented at enrollment. Customer report, not company terms.¹²

  “I enrolled in a pest control program that required a $150 promotional sign-up fee and $60 per month for ongoing service.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• March 1, 2026 · BBB Great West + Pacific (Meridian, Idaho file) · Complaint summaryScored: Complaint record (−1.5)

  BBB complaint (Meridian, Idaho file), Product Issues, status Unanswered: customer paid a $150 promotional sign-up fee and $60/month, about $700 over roughly a year for three services, and says the service frequency and promotional discount were misrepresented at enrollment; asks for a partial refund and cancellation.¹²

• October 20, 2025 · BBB, Mountain West & Pacific Southwest (Reno, Nevada file) · Complaint summaryN/A

  BBB advertising review (not a government action): on 10/20/2025 BBB asked Natura Pest Control (Reno file) to substantiate, modify or discontinue broad environmental claims (‘eco-friendly’, ‘organic-based’) on its signage and website; as of 01/05/2026 BBB says the business had not done so. Not scored.⁶

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• ‘5000+ 5-Star Google Reviews’ (home page).⁹

• Recognized as the best pest control company in Reno by the Reno Gazette Journal; featured in Pest Management Magazine. The RGJ award (year, category) was not verified with RGJ.⁹

• Eco-friendly / organic-based treatments (the subject of BBB’s unresolved advertising review).¹¹

• Member of the NPMA (company text on its Nextdoor page; not verified with NPMA).³²

• Owner says the business has rebuilt to about $7M in revenue and adds 900 to 1,000 accounts a year outside door-to-door (podcast, owner’s statement).⁸

• Footer of every page: ‘License #: NV20171092136’ (this is the company’s Nevada Business ID).⁴

• Company press releases (Press Advantage, October 2026) announce expansion of services to Boise, Idaho.³³

Mentions

• Pest Management Professional (September 2025 digital edition) · Trade press · August 29, 2025 · Positive toneRead

  Building an eco-conscious empire

  Profile of Reno-headquartered Natura and co-owners Andrew Burress and Greg Young: the Reno office opened in 2017, the pair opened Proterra Pest Control in Tri-Cities, Washington in 2020, and the business is 95% residential.

  “In 2017, he reached out to Burress to open a Natura office in Reno, Nev. Burress started as the director of sales and soon became a co-owner. In 2020, the pair opened a new office in Tri-Cities, Wash., under the brand name Proterra Pest Control.”

• Pest Control SEO (Dan Leibrandt) · Podcast · April 22, 2026 · Neutral toneRead

  Greg Young on Selling Natura for Over $4M and Rebuilding to About $7M (Pest Control Legends, Episode 25)

  Owner interview write-up: Young sold the first (California) Natura in January 2017, the Vancouver partners bought out the California owners’ share of that branch, and Young restarted in Reno in April 2017. Covers door-to-door use, churn (15-16% a year) and a pause in door-to-door selling.

  “In January 2017, Greg Young sold his first pest control company for over $4M. By April he was starting over in Reno, Nevada, under the same name, Natura Pest Control, and he has since built back to roughly $7M in revenue.”

• Facebook (owner’s page) · Other · Date not shown · Neutral toneRead

  Andrew Burress Facebook post: 'Natura Pest Control - Boise Formerly EcoSense Pest Control'

  Owner’s post saying the Boise operation was formerly EcoSense Pest Control, consistent with the owner’s statement that Natura grew through 2 acquisitions. Search snippet only; Facebook pages were not fetched.

  “Coming soon to a home near you! Natura Pest Control - Boise Formerly EcoSense Pest Control.”

• LinkedIn · Other · Date not shown · Neutral toneRead

  Andrew Burress LinkedIn headline

  Headline names Burress as owner of both Natura Pest Control and Proterra Pest Control. Search snippet only.

  “Andrew Burress. Owner of: @Natura Pest Control @proterra pest control Based in Reno, NV Outdoorsman, family man, and bug pro.”

• MapQuest · Directory · Date not shown · Neutral toneRead

  MapQuest listing 'Natura Pest Control', 7801 N Robinson Ave Ste J2, Oklahoma City, Oklahoma

  Directory listing in Oklahoma City whose description (‘Generated from the website’) describes the Nevada/Idaho company. When read it showed hours (‘Closed until Thu 8 am’), not a permanent-closure flag. Kept as an unresolved lead (see gaps).

  “7801 N Robinson Ave Ste J2, Oklahoma City, OK, 73116-7787 Natura Pest Control is a leading provider of eco-friendly pest management solutions in Nevada and Idaho”

Reddit hasn’t been searched for this company yet.

5 locations on file in Idaho (2), Nevada (3).

Overall confidence in this score: Medium, 5 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 4 of 5 factors scored (not scored: sales and contract fairness).
• 5,328 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 17 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• No published service agreement, terms of service, FAQ on contracts, or cancellation policy on naturapc.com (page sitemap read October 28, 2026; site FAQ has no contract questions). Minimum term, auto-renewal, cancellation channel and fee, and arbitration are unknown.
• Google reviews: ‘limited view’ shows only a few ‘most relevant’ (positive) reviews; negative Google reviews could not be read, so Google themes are left empty.
• Yelp business pages returned 403 (Reno); only a search-snippet rating (4.3 from 111) is recorded, not scored. Angi, HomeAdvisor, Thumbtack and Trustpilot: no profile for this company found in two searches each. Facebook pages not fetched (platform terms); Facebook recommendations not recorded.
• Glassdoor returned 403 (and its terms forbid scraping); its employer page pools this company with the Washington and Oregon Natura. Indeed re-read on October 28, 2026 returned 403; the October 12, 2026 capture is used. RepVue: nothing found.
• Nevada Department of Agriculture enforcement is not published online (NRS 555.350 actions would need a public-records request). Idaho ISDA enforcement: no public list.
• Primary Principal for NDA license 7017 not attributable (PDF text extraction scrambles the Categories column).
• Idaho: no individual applicator identified, so no ISDA person lookup was run (ISDA licenses individuals only).
• Courts: CourtListener showed a human-verification check (not attempted). Washoe County and Idaho iCourt/Odyssey portals were not searched. Web searches for lawsuit / attorney general / settlement with the company name found nothing about this company (not proof of absence).
• Nevada AG: no site search exists; press releases were not browsed. Idaho AG site search for ‘Natura’ returned nothing related (https://www.ag.idaho.gov/?s=Natura).
• OSHA establishment search not run (human-verification check; Nevada is a state-plan state, Idaho federal).
• Oklahoma lead unresolved: a MapQuest listing at 7801 N Robinson Ave Ste J2, Oklahoma City (showing opening hours, not marked permanently closed; description ‘Generated from the website’ describes the Nevada/Idaho company) and a Facebook page titled ‘Natura Pest Control Oklahoma | Reno NV’ (search snippet). Oklahoma licensing/registry was not looked up.
• Reno Gazette Journal ‘Best of Reno’ award claimed by the company was not verified (RGJ winner galleries not found by search).
• The Idaho assumed name ‘Natura Pest Services’ (5163527, Rexburg mailing address) could not be tied to this company.
• Boise office described on the owner’s Facebook as ‘Formerly EcoSense Pest Control’ (search snippet); the acquisition date and terms were not found.
• Reddit: one targeted search found no thread about this company (r/Reno results were about other topics).
• Sister brand Proterra Pest Control (Kennewick, Washington; same owners, different brand and LLC) is not researched here.
• BBB pages (Reno and Meridian) returned a human-verification check (“Just a moment...”, 403) on re-read. The NDA license report was read from the October 27, 2026 capture (not re-downloaded).
• Not resolved; neither page is scored for the Washington company and this company scores only its own Reno/Sparks Indeed page.

Open questions

• With no contract terms and no other sales-conduct finding, sales and contract fairness is not scored.
• Oklahoma lead (MapQuest Oklahoma City listing with hours and a ‘Natura Pest Control Oklahoma | Reno NV’ Facebook page): not resolved.
• Sister brand Proterra Pest Control (Kennewick, Washington; same co-owners Young and Burress per PMP) is not part of this record.
• A search result here shows one (‘Natura Pest Control of Vancouver, WA’). Nothing here depends on it.

Notes on identity

• (1) Greg Young co-founded the first Natura in Turlock, Calif. in 2012 and partnered with Jake Claus and his wife on a Vancouver, Washington branch; in 2017 Terminix bought the California business and ‘the Vancouver partners offered to buy out the California owners’ share of that branch’ (Pest Control Legends podcast). Young then started over in Reno in April 2017 ‘under the same name’. (2) Today the two have different legal entities, different owners (Washington: Jake and Jana Claus and Eric Bassett; Nevada and Idaho: Greg Young, Andrew Burress, Ana Weston), different websites (naturapestcontrol.com vs naturapc.com), separate BBB files (Vancouver 1296-90001599 vs Reno 1126-90019584 and Meridian 1296-1000179259) and separate Google listings. Conclusion: not the same company; researched in full. Nothing in natura-pest-control’s files was edited. Shared names to keep apart: a Glassdoor employer page (E5469362) pools reviews from Reno and from Portland/Vancouver, and a MapQuest search snippet lists a ‘Natura Pest Control’ at 232 W Larch Rd Ste G, Tracy, California, presumably the California business sold in 2017. Sister brand: Proterra Pest Control of Tricities LLC, opened in 2020 by Burress and Young under a different brand (PMP); not added to locations because it trades under another name and entity. Separation confirmed. The podcast write-up (re-read live) says ‘the Vancouver partners offered to buy out the California owners’ share of that branch’ when Terminix bought the California business; BBB files, websites, Google listings and the Indeed page are distinct. No Google listing, BBB file, review figure or employee figure here appears in natura-pest-control’s files (its customer satisfaction.google is Vancouver, Portland, Ridgefield and a Washington service-area listing; its no employee reviews are on file). PMP (Sept 2025) says Young ‘later opened the first Natura company in Vancouver, Wash.’; that is the pre-2017 history, not current ownership.