Las Vegas Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Single BBB file at the Henderson (Pabco Rd) office; the company operates only in the Las Vegas valley, so the file is Nevada-scoped. No pattern-of-complaints alert shown. All 8 complaints have a business response.

Scored: Complaint record

Complaint themes

• Cancellation difficulty and billing after canceling
• Recurring charges the customer says were not agreed
• Term and fee not explained at a phone sale
• Long holds / no callback

BBB profiles

• Main profile · A-View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found. The BBB complaints describe sign-ups by phone (“rushed me into signing an agreement over the phone”, 05/18/2026), by an emailed electronic PDF contract (10/03/2024) and online (07/15/2026). A CERTUS-wide “Outside Sales Professional” posting that names Las Vegas Pest Control among its brands describes an assigned territory, leads and prospecting, with no door-knocking wording, and was posted for Puyallup, Washington. Searches for door-to-door, summer sales and “came to my door” found nothing for this company. Indeed shows an “Inside Sales” reviewer and an “Outside Sales Representative” salary page (snippet), neither describing door-to-door.

Contract terms and pricing

• Company-stated (BBB “Additional Information”, supplied by the business): coverage is for “general household insects stated on your agreement”, with free re-treatments and, if not satisfied in 60 days, a refund of the last service as a credit. This refers to a separate customer agreement, which is not published.³

  “Las Vegas Pest Control will protect your home and family from general household insects stated on your agreement. We will provide re-treatments at no additional cost.”

• Company proposal attached by a complainant (BBB, 08/24/2026): “Quarterly Service” priced $99.00 initial and $40.00/month (initial discounted $50 “to win customer from another company”). The company’s reply says the customer “signed up for services ... with all the terms” and added a card “for monthly payments”. No term length, renewal or fee is shown.¹⁰

  “Quarterly Service $99.00 $40.00/month”

• Customer report (BBB, 05/18/2026, NV-only file): a 12-month contract and a $250 cancellation fee, quoted when the customer tried to cancel two days after the first service; sold over the phone. One report only.¹⁰

  “The sales agent rushed me into signing an agreement over the phone and never clearly explained that it was a 12-month contract or that there would be a $250 cancellation fee.”

• Customer report (BBB, 10/17/2025): told by the corporate office that cancellation must be in writing; the customer could not find a working email address.¹⁰

  “I then called the corporate office in REMOVEDand the woman told me I had to put it in writing in order to cancel my services.”

• Customer report (BBB, 10/03/2024): sign-up by an electronic PDF contract with a monthly subscription; charged for the next month a day after the initial service; refunded $84 after canceling.¹⁰

  “Called to schedule an initial service and was told to sign up via an electronic PDF contract for their service and monthly subscription.”

• Website: one-off service or an ongoing plan, “with no pressure”; 100% satisfaction guarantee with free return visits. No contract length, renewal, cancellation or dispute terms are published on the site; the FAQ says pricing is set after inspection.^{11, 12}

  “We can offer you a range of extermination services ranging from a one-off service to an ongoing plan to help with your pest problem.”

• Website Terms & Conditions cover use of the website only (no service terms, no arbitration clause); the governing-law clause names Washington, Oregon and Idaho, a template shared with CERTUS’s Pacific Northwest brands.¹³

  “Any claim relating to Las Vegas Pest Control's website shall be governed by the laws of the State of Washington, the State of Oregon, and the State of Idaho without regard to its conflict of law provisions.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB of Southern Nevada, Henderson file (the company’s only BBB file; all locations are in Nevada) · Complaint summaryScored: Complaint record

  BBB rating A-, accredited since 10/22/2012; the rating reason is “8 complaint(s) filed against business”. 8 complaints in the last 3 years, 4 in the last 12 months; all 8 are published (10/03/2024 to 08/24/2026): 7 Answered, 1 Resolved, 0 Unanswered. Themes: trouble canceling and billing after canceling, recurring charges the customer says were not agreed, terms not explained at a phone sale (12-month term, $250 fee), long holds.^{3, 10}

• October 28, 2026 · Nevada Attorney General, Bureau of Consumer Protection · Complaint summaryN/A

  No Nevada AG action found: a targeted search of ag.nv.gov, agri.nv.gov and dir.nv.gov for “Las Vegas Pest Control” returned nothing about the company; the AG publishes no complaint data. Searches for lawsuits, settlements and “attorney general” with the company name, and for CERTUS lawsuits or settlements, found no case.

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accreditation, BBB of Southern Nevada, 2012³

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Website calls the company “award-winning” (no award named) and offers a 100% satisfaction guarantee.⁸

• More than 20 years of local experience (Henderson service-area page).³⁰

• Family-owned and veteran-led (unclaimed Nextdoor page; outdated since the 2021 CERTUS acquisition). The Pabco Rd Google listing also “Identifies as veteran-owned”.^{14, 29}

• “Our Brands” page lists Ambush Pest Control and Delcon Pest Control as the company’s sister brands (CERTUS). Ambush is a Reno, Nevada brand with its own NDA license (7306); neither is a Las Vegas Pest Control location.³¹

• Las Vegas service-area page carries project write-ups that end “Call Responsible Pest and Scorpion Control” (a CERTUS sister brand in Arizona), i.e. shared template copy.³²

Mentions

• PRWeb (CERTUS press release) · Trade press · October 9, 2025 · Neutral toneRead

  CERTUS Pest Acquires Certified Pest Control in Southwest Florida

  CERTUS press release whose boilerplate names Las Vegas Pest Control among its brands in 10 states and says CERTUS ranks in the PCT Top 100 top 20.

  “CERTUS Pest (CERTUS) operates pest control service brands in 10 U.S. states on the East and West coasts (including Las Vegas Pest Control, PURCOR Pest Solutions, and Responsible Pest & Scorpion Control).”

• CB Insights · Directory · Date not shown · Neutral toneRead

  Las Vegas Pest Control - Products, Competitors, Financials

  Company profile: founded 2006, acquired by Certus on April 15, 2021 (terms not disclosed), headquarters 3011 Rigel Ave, Las Vegas.

  “On April 15, 2021, Las Vegas Pest Control was acquired by Certus. The terms of the transaction were not disclosed.”

• Reddit r/vegaslocals · Reddit · about 2022 ("4y ago") · Positive toneRead

  Pest control? : r/vegaslocals

  A commenter recommends Preventive Pest Control and Las Vegas Pest Control.

  “Preventive Pest Control and Las Vegas Pest Control are both good options.”

• Nextdoor (unclaimed business page) · Directory · Date not shown · Neutral toneRead

  Las Vegas Pest Control - Henderson, Nevada

  Unclaimed page with an old “Our story” text; the recommendations shown are neighbors asking about pest control generally, none rating this company. No recommendation count shown.

  “Las Vegas Pest Control ® is a Full-Service Pest Control Company.”

Reddit hasn’t been searched for this company yet.

4 locations on file in Nevada (4).

Service area as the company states it: Las Vegas valley, Nevada: Boulder City, Henderson, Las Vegas, North Las Vegas, Spring Valley and Sunrise Manor.

Overall confidence in this score: Medium, 6 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 4 of 5 factors scored (not scored: sales and contract fairness).
• 4,473 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 21 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Live automated reads on October 28, 2026: Pabco Rd 2,792, Spencer St 1,156 (same), Pama Ln 533, Whitney Mesa 137. All four link to 369bugs.com.
• Yelp business page blocked (HTTP 403); rating and count unknown. A Yelp search snippet shows “Las Vegas Pest Control (301 reviews)” without saying which page; not scored.
• Glassdoor blocked (Cloudflare “Humans only”, HTTP 403). Indeed shows only 1 review, so the Workplace score has under 20 reviews and is not scored.
• Angi/HomeAdvisor and Thumbtack: no profile for this company found in two targeted searches. Facebook pages (facebook.com/369bugs, facebook.com/lasvegaspestcontrol) not fetched (login wall); Facebook recommendation figures unknown.
• Service agreement not published: the company’s own BBB text refers to “your agreement”, and the website has only website-use terms. Minimum term, auto-renewal, cancellation channel, cancellation fee and arbitration are therefore unknown from the company. One BBB complainant reports a 12-month term and a $250 fee (one report only).
• NDA (Nevada Department of Agriculture) license report has no address, status, insurance or enforcement fields; enforcement is not published online. The Primary Principal for company 6673 could not be read reliably because the PDF text extraction scrambles columns.
• Courts: CourtListener showed a human-verification check (not attempted further); the Clark County (8th Judicial District) portal was not searched. No court case found by web search.
• Nevada OSHA / federal OSHA establishment search not attempted. Nevada AG complaint data not published.
• Door-to-door: no evidence either way beyond phone, PDF and online sign-ups described in BBB complaints; recorded as unknown.
• Acquisition date (April 15, 2021) rests on CB Insights; the CERTUS news post about its Las Vegas acquisitions returned “Post not found” (search result).
• BBB complaints and customer-reviews sub-pages returned HTTP 403 on re-read (main profile re-read live). Indeed returned 403. The NDA license PDF served a human-verification check page; the October 27, 2026 capture was used. The vaia.com job posting timed out.

Open questions

• EcoGen Pest Control: CERTUS acquired it (2025) and MapQuest/Yelp now title it “Las Vegas Pest Control, formerly EcoGen Pest Control”, but its Google listing (4.9, 1,414) and ecogenpest.com still run as EcoGen. Its license status is unknown (no EcoGen row on the NDA report; Nevada SOS shows ECOGEN PEST CONTROL LLC in Default).
• Evolve Pest Control (NDA license 5623) is named with EcoGen by a BBB reviewer as another name of this company; possibly another CERTUS Las Vegas brand. Not researched.
• Live 533 (+147 since the September 8, 2026 third-party record).