EcoGen Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★BBB, Las Vegas, Nevada · 01/15/2026

  “They have been consistently good about showing up on time, communicating etc. The technicians that I have had to my home have all been very professional and courteous (and friendly!)”

  Kat B.Read on BBB

• ★★★★★BBB, Las Vegas, Nevada · 01/09/2026

  “I like that I can call EcoGen and they will come out free of charge in between any scheduled visit to do an additional spray of our home.”

  Alison L.Read on BBB

• ★★★★★BBB, Las Vegas, Nevada · 01/02/2026

  “Communication is clear, appointments are handled on time, and the work is done thoroughly.”

  JD T.Read on BBB

• Facebook, EcoGen Pest Control page · April 8 (year not shown)

  “Company does not return calls to address over billing and service concerns. My husband has been trying to speak to someone and no one will call him back.”

  Stephanie G.Read on Facebook

• Angi, Angi listing URL ecogen-pest-control-llc · February 2022

  “We will definitely recommend Mike and EcoGen Pest Control to our friends and family!”

  Barbara S.Read on Angi

Profile scope: Single file for EcoGen Pest Control, LLC, 3696 N Rancho Dr, Las Vegas, Nevada (the brand operates only in Southern Nevada). Since the August 2025 sale some EcoGen customers post on Las Vegas Pest Control’s BBB file instead; those reviews and any complaints there belong to that file and are not added here.

Scored: Complaint record

BBB profiles

• Main profileView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: no summer-sales or D2D job posts, no recruiting site, no solicitor permits, and no review read that describes a rep at the door (2 targeted searches). A 2016 Indeed review by a commission “Sells Rep” is the only sales-role trace; it is not evidence of door-to-door selling. Left unknown.

• “Full commission base job making as much as you want.”

  indeed.com · retrieved October 28, 2026⁷

  Only Indeed review (August 28, 2016), job title “Pest Control Sells Rep”, Las Vegas, Nevada. It shows a commission sales role in 2016 but does not say the role was door-to-door.

• “Opportunity to supplement income with sales and other bonuses.”

  ecogenpest.com · retrieved October 28, 2026⁸

  Current employment page advertises technician (route service) roles only; no door-to-door or summer sales posting.

Contract terms and pricing

• Published terms set an initial 12-month period; canceling before it ends forfeits all coupons and discounts (no amount stated).⁹

  “Cancellation of this Agreement prior to the end of the 12 month period will result in forfeiture of all coupons and discounts.”

  Scored: Sales and contract fairness (−1)

  EcoGen Terms and Conditions page (linked from the Contact page), “Terms and Conditions Issued: February 15, 2015”, amended effective May 15, 2021; live on October 28, 2026.

• After the initial 12 months the agreement continues until the customer cancels in writing with 30 days’ notice.⁹

  “Following the initial 12 month period, this Agreement will remain in effect until cancelled in writing with 30 days notice of cancel date.”

  Scored: Sales and contract fairness (−1, −0.5)

• Mandatory arbitration of any claim relating to the agreement (AAA Commercial Rules).⁹

  “Both the Customer and EcoGen agree that any controversy or claim between them arising out of or relating to this Agreement shall be settled exclusively by arbitration.”

  Scored: Sales and contract fairness (−0.5)

• Class, collective and representative action waiver (amendment effective May 15, 2021).⁹

  “All claims between you and EcoGen must be brought in the customer’s individual capacity and not as a plaintiff or class member in any purported class, collective or representative proceeding.”

  Scored: Sales and contract fairness (−0.5)

• Termination fees are mentioned only for severely delinquent accounts; no amount or formula is published.⁹

  “When the account is determined to be severely delinquent, any applicable termination fees will be added to the outstanding balance”

• Recurring service is typically every 60 or 90 days.¹⁰

  “The service typically consists of a scheduled visit every other month (60 days) or every three months (90 days)”

• Re-treatment guarantee between scheduled visits at no charge.¹

  “We guarantee if you see any live pest activity in between scheduled visits we will return to re-treat the problem area at no charge, usually within 24 hours.”

• Terms say amendments take effect automatically; customers who decline must close their account.⁹

  “If you would prefer to decline such changes you will need to close your account with EcoGen prior to the applicable date.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

No legal or regulatory records on file.

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Inc. 5000 (No. 4,578), Inc., 2024³⁰

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• In business since 2012 (“Celebrating 12+ Years”).¹

• Recognized by HomeAdvisor as the most highly rated pest control company in Las Vegas.¹

• Website review widget says “EXCELLENT, Based on 607 reviews” (company-curated; not a platform figure).¹

• Locally owned and operated (still stated after the August 2025 CERTUS acquisition).¹⁰

• Fully licensed and insured (no license number advertised on the pages read).¹

• Serves Las Vegas, Henderson, North Las Vegas, Pahrump, Boulder City and other Southern Nevada areas; a Pahrump service page exists but lists no Pahrump address.³¹

Mentions

Reddit hasn’t been searched for this company yet.

1 location on file in Nevada (1).

Overall confidence in this score: Low (provisional), 3 of 11 points.

What keeps it from rating higher:

• Verifier rated the licensing low (high earns a point).
• 1,386 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 23 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• No Google review excerpts or themes collected.
• Pahrump: Patch and Birdeye show an “EcoGen Pest Control-Pahrump” listing at 4201 Savoy Blvd, Pahrump, Nevada 89061, (775) 258-1642, linked to ecogenpest.com/pest-control-pahrump-nv/, with 7 Google reviews (Birdeye mirror; both pages re-opened October 28, 2026). No record matches the Pahrump phone (775) 258-1642, “4201 Savoy”, or the domain ecogenpest.com other than that one, and the other Pahrump pest listings in the pull belong to other businesses. EcoGen’s own Contact and Pahrump pages list no Pahrump address (the Contact page names only 3696 N Rancho Dr).
• Nevada licensing: EcoGen holds no company license in NDA’s 2026 Licensed Operators report (Sept 2, 2026). Its former license 6695 is known only from a scribd.com search snippet of a 2015 list (not fetched). Whether the office now operates under Las Vegas Pest Control license 6673 could not be confirmed: the report lists no offices, addresses or trade names, and NDA has no searchable lookup. A phone check with NDA Las Vegas (702) 668-4591 would settle it (agents do not call). Re-download of the report on October 28, 2026 returned a human-verification check page.
• NDA pest-control enforcement is not published online; no disciplinary record could be checked. Public-records request needed.
• Nevada Attorney General: no complaint data published; no press release naming EcoGen found (search). Clark County court portal not searched (not tested). CourtListener search returned a human-verification page (not attempted further). Nevada OSHA / federal OSHA establishment search not run.
• Yelp (CLOSED listing, 474–478 reviews, 4.9) and the second Yelp listing retitled “Las Vegas Pest Control, formerly EcoGen” seen only in search snippets; Yelp terms forbid automated access, so not fetched and not scored.
• HomeAdvisor: no EcoGen profile found by search, although the company cites HomeAdvisor recognition. Trustpilot and Thumbtack: no EcoGen profile found. Angi: the EcoGen listing URL now shows a Utah company (EcoLine), so not attributable.
• Glassdoor: no EcoGen page found by search. Indeed has 1 review (2016). CERTUS parent employer pages seen only in search results (not scored under the parent-page ruling).
• Door-to-door: no evidence either way beyond one 2016 commission “Sells Rep” Indeed review; Clark County / City of Las Vegas solicitor permits not checked.
• Facebook logged-out view shows only the aggregate (94% of 26) and one review; the rest need login (not attempted).
• Published terms are EcoGen’s 2015 terms with 2021 amendments, live and linked from the Contact page on October 28, 2026; whether customers signing since the CERTUS sale (Aug 2025) get a different (CERTUS or Las Vegas Pest Control) agreement is unknown. The only hints are indirect: EcoGen’s Customer Login goes to CERTUS’s PestConnect portal, and a customer review on Las Vegas Pest Control’s BBB file reports a 12-month contract and a $250 cancellation fee quoted by that sister brand. Nothing ties a fee or a different agreement to EcoGen, so it is not used.
• Searches used: 32 of 40 (9 from the identity check, 23 in this round).
• Nevada pest-control licensing: the 2026 Licensed Operators report has no ECOGEN row and no company number 6695; the only RINEHART rows are two individual licenses under 0000 INACTIVE. Whether EcoGen’s office operates under license 6673 (Las Vegas Pest Control) or is unlicensed cannot be settled from public sources (no NDA lookup, no office list); only an NDA call (702) 668-4591 or a records request can. No deduction is taken.

Open questions

• Does EcoGen’s Las Vegas office operate under Las Vegas Pest Control license 6673, or does EcoGen hold its own NDA license that the 2026 report omits? Only an NDA call or records request can settle it (licensing and compliance would become -1.5 if a lapse of a branch-level license were confirmed).
• Does the Nevada LLC cure its Default (annual list due 02/28/2026) before the charter is revoked under NRS 86.274(2) on 03/01/2027? If it reaches Revoked, licensing and compliance takes a registration lapse (-0.5).
• Is the “EcoGen Pest Control-Pahrump” listing an open Google listing? Not in the third-party pull and not readable live; not added.
• Do customers signing since the August 2025 CERTUS sale get a different agreement than the 2015/2021 terms published on ecogenpest.com?