How do I cancel EcoGen Pest Control, and is there a cancellation fee?

What the record says about canceling EcoGen Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Published terms set an initial 12-month period; canceling before it ends forfeits all coupons and discounts (no amount stated).⁹

  “Cancellation of this Agreement prior to the end of the 12 month period will result in forfeiture of all coupons and discounts.”

• After the initial 12 months the agreement continues until the customer cancels in writing with 30 days’ notice.⁹

  “Following the initial 12 month period, this Agreement will remain in effect until cancelled in writing with 30 days notice of cancel date.”

• Mandatory arbitration of any claim relating to the agreement (AAA Commercial Rules).⁹

  “Both the Customer and EcoGen agree that any controversy or claim between them arising out of or relating to this Agreement shall be settled exclusively by arbitration.”

• Class, collective and representative action waiver (amendment effective May 15, 2021).⁹

  “All claims between you and EcoGen must be brought in the customer’s individual capacity and not as a plaintiff or class member in any purported class, collective or representative proceeding.”

• Termination fees are mentioned only for severely delinquent accounts; no amount or formula is published.⁹

  “When the account is determined to be severely delinquent, any applicable termination fees will be added to the outstanding balance”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. EcoGen Pest Control’s score on this factor: 8.0 out of 10.

• 12-month minimum term⁹

  Counted in the score: −1

• Auto-renews⁹

  Counted in the score: −0.5

• Mandatory arbitration / class-action waiver⁹

  Counted in the score: −0.5

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