How do I cancel Axiom Eco-Pest Control, and is there a cancellation fee?
As of October 11, 2026, Axiom Eco-Pest Control’s own terms or statements set an 18-month minimum term. Customers report early-cancellation fees such as $299. We found no published renewal, cancellation-method or dispute terms. Four customer accounts describe terms misstated at the sale. Its sales and contract fairness score is 2.0 out of 10.
What the record says about cancelling Axiom Eco-Pest Control
Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.
Axiom said in a January 2026 BBB response that a customer’s agreement ran 18 months and that the term “is also printed in bold on the agreement near the consumers signature”.8
“The duration is also printed in bold on the agreement near the consumers signature.”
Company FAQ does not state a cancellation fee; it tells customers to ask, before booking, what pricing or promotions apply and what cancellation or contract terms come with the plan.16
“what pricing or promotions apply, and what cancellation or contract terms come with the plan.”
Several BBB complainants (2026) report a $299 early-cancellation charge.8
“charge me a early cancellation fee on January 14th 2026 for $299 without my consent”
A BBB complainant’s sign-up notes (April 2025): $159 initial, $139 quarterly, 2-year contract, 30-day written notice to cancel. These are consumer-reported terms.8
“90-day service $159 initial, $139 quarterly 2 year contract, quarterly, transfers properties, 30 day written notice to cxl”
A BBB complainant (April 2026) says service continues after the agreed term unless the customer calls during a specified window, and cancelling early triggered a $299 fee quote.8
“she said the service agreement allows them to continue taking money from my card unless I call during the specified time”
Thumbtack reviewer quote (March 2026, Washington): two-year term, $150 first visit, $125 per visit.17
“they wanted to do a two year estimate 150 for first visit 125 for monthly visits”
Google reviewer (Central Point, Oregon) says the salesperson described a 6-month contract with no cancellation fee, but at cancellation it was 18 months.14
“We got told by the sales person that it was a 6 month contract and that there was no cancelation fee.”
In customers’ words
Excerpts cited for the minimum term, fee or cancellation method, quoted exactly.
“After a year of service there are more ants than when they started. They said if I canceled service before the year was up I had pay. I let a year go by, then they told me I signed an 18 month contract. Charged me 300.00 to get them to stop. Scam!”
1 star · Google · Central Point, Oregon · about 5 months before Oct 11, 2026 · Ben D.
“We got told by the sales person that it was a 6 month contract and that there was no cancelation fee. The sales person showed us on his phone that there is no cancelation fee. But now when we tried to cancel its 18 month contract now. This is super frustrating that they are going back on their word”
1 star · Google · Central Point, Oregon · about 11 months before Oct 11, 2026 · Michelle
“I signed up for quarterly service with the salesman matching the price I was paying for a different company. He assured me the price was for the entirety of the 18 month contract. Unfortunately for me, I didn't read the contract he …”
1 star · Google · Redmond, Washington · about 4 months before Oct 11, 2026 · Patricia L.
“Shady Company, dont bother to tell anyone that you will charge them 299 to cancel. That is not upfront and honest. They are all about making money and not helping the customer. A honest, reliable company would inform someone when they are soliciting, hey if for any reason you want to cancel in 12 mo”
1 star · Google · Garden City, Idaho · about a month before Oct 11, 2026 · Nick T.
“I had Axiom for a year and they were no help at all. At the time I signed up for regular service they claimed to come out for any added needed service at no charge, but that turned out to be a lie. I finally cancelled and the "specialist" on the phone charged me a $119 cancellation fee.”
1 star · Google · Redmond, Washington · about 5 months before Oct 11, 2026 · Wendy C.
How it affects the Handshake Score
Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Axiom Eco-Pest Control’s score on this factor: 2.0 out of 10.
18-month minimum term8, 14, 15
Counted in the score: −2
Early-cancellation fee $2998, 9, 13, 14
Counted in the score: −2
Customer accounts of terms misstated at the sale (4 documented)13, 14, 15
Counted in the score: −2
Customer accounts of reps ignoring no-soliciting signs or knocking late (6 documented)8, 9, 12, 13
Counted in the score: −1
Unpublished renewal, cancellation-channel & dispute terms8, 14, 16, 17
Counted in the score: −1
Sources
The sources cited on this page, numbered as in the full list on the Axiom Eco-Pest Control review. Dates are when our researchers retrieved each page.
- 8.bbb.orgContracts and sales · Retrieved October 11, 2026
- 9.bbb.orgContracts and sales · Retrieved October 11, 2026
- 12.google.comContracts and sales · Retrieved October 11, 2026
- 13.google.comContracts and sales · Retrieved October 11, 2026
- 14.google.comContracts and sales · Retrieved October 11, 2026
- 15.google.comContracts and sales · Retrieved October 11, 2026
- 16.axiompest.comContracts and sales · Retrieved October 11, 2026
- 17.thumbtack.comContracts and sales · Retrieved October 11, 2026