proof. Pest Control Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★Google, Aurora, Colorado · ~June 2026 (4 months ago)

  “Dre did an outstanding job! He was friendly, professional, and took the time to explain everything he was doing. He arrived on time, was very thorough”

  Sadie D.Read on Google

• ★☆☆☆☆BBB, Aurora, Colorado file · September 1, 2024

  “Their product does not work and you are locked into paying a close out fee for the "discount" you got at the beginning, over 300 dollars.”

  Felicia D.Read on BBB

• ★★★★★Google, Aurora, Colorado · ~August 2026 (2 months ago)

  “They always respond promptly and come back out to take care of any issues I may bring to there attention.”

  Donna Z.Read on Google

• ★☆☆☆☆BBB, Aurora, Colorado file · July 5, 2024

  “Their tech showed up at our home without the right tools to complete the job. The service was for a wasp nest removal and treatment.”

  Leoanrd O.Read on BBB

• ★★★★★Google, Reno, Nevada · ~June 2026 (4 months ago)

  “We have proof pest control come out quarterly and are always pleased with the communication and professionalism of the technicians.”

  Ashley S.Read on Google

• ★★★★★Google, Reno, Nevada · ~August 2026 (2 months ago)

  “Troy has been here twice. Both times he's been on time, polite, knowledgeable, respectful and got right to work.”

  AndyRead on Google

Profile scope: Six single-state BBB files, all in the West: Aurora, Colorado (A+, 1 complaint); Colorado Springs, Colorado (A+, 1); Reno, Nevada (A+, 1); Orem, Utah (Not Rated, 0; 3 Orem addresses); Chandler, Arizona and Mesa, Arizona (Not Rated, 0). Separate files exist for Michigan, Massachusetts and New York offices (outside the region; not used).

Scored: Complaint record

Complaint themes

• Missed scheduled services while billing continued
• Cancellation by email refused (call required)
• Payment processing

BBB profiles

• Main profile · A+View

• proof. Pest Control (Orem, Utah; alternate name Proof Pest Control IV, LLC) · not accredited · 0 complaints in 3 yearsView

  Recorded: “BBB does not have sufficient information to issue a rating on this business.”

• proof. Pest Control (Reno, Nevada; alternate name Proof Pest Control VIII, LLC) · not accredited · 1 complaint in 3 yearsView

  Recorded: “Proof Pest Control VIII, LLC”

• proof. Pest Control (Aurora, Colorado) · not accredited · 1 complaint in 3 yearsView

  Recorded: “BBB File Opened: 4/10/2019”

• proof. Pest Control (Colorado Springs, Colorado; alternate name Proof Pest Control IX, LLC) · not accredited · 1 complaint in 3 yearsView

  Recorded: “Proof Pest Control IX, LLC”

• proof. Pest Control (Chandler, Arizona; Rodent Control) · not accredited · 0 complaints in 3 yearsView

  Recorded: “BBB File Opened: 5/1/2022”

• proof. Pest Control (Mesa, Arizona; Rodent Control) · not accredited · 0 complaints in 3 yearsView

  Recorded: “3343 N Reseda Circle Ste 43”

Door-to-door sales: Yes

Door-to-door: yes. First-hand Indeed reviews describe summer door-knocking sales (Michigan 2021) and a “Route Manager (Door to Door Sales)” role (Boston 2020), and a Reno, Nevada BBB complainant describes the company coming to the home and selling service there (2024). A Facebook group post from Huntington, New York about Proof reps soliciting despite no-soliciting signs was seen only as a search snippet (outside the region; not counted). No West recruiting site or solicitor-permit record was found; city permits were not searched.

• “You knock doors and sell pest control all summer.”

  indeed.com · retrieved October 28, 2026¹⁰

  Indeed review titled “Door to door sales”, Sales Representative, Michigan, September 5, 2021 (first-hand; outside the 24 states).

• “Route Manager (Door to Door Sales)”

  indeed.com · retrieved October 28, 2026³

  Indeed review, Boston, Massachusetts, January 3, 2020 (job title as shown; outside the 24 states).

• “They visited our home as were moving in and quite busy. They offered pest control services”

  bbb.org · retrieved October 28, 2026¹¹

  BBB complaint on the Reno, Nevada file dated 12/09/2024 (first-hand): the company came to the customer’s home and sold service there.

• “This guy trolling cashill neighborhood.”

  nextdoor.com · retrieved October 28, 2026¹²

  Nextdoor post on the Reno proof. Pest Control page by K. H., Reno, Nevada, 19 Sep 25, attached to a video (not viewed); read as a rep canvassing a Reno neighborhood, but the post does not say door-to-door or name the company in text.

Contract terms and pricing

• Standard residential plan (Pest-Free Guarantee, “PFG”) is a 12-month agreement that converts to month-to-month after the 12 months.¹³

  “The PFG is a year long agreement (12 months). After the 12 months have been fulfilled, it turns into a month to month agreement”

  Scored: Sales and contract fairness (−1, −0.5)

  Answer in the guarantee page FAQ accordion.

• Early termination: the company says customers can cancel any time but a cancellation fee may apply before the agreement is completed; no amount is published.¹³

  “Customers can cancel anytime, however there might be a "cancellation fee" if the agreement is terminated before the agreement is completed.”

• Cancellation channel: the company’s own BBB reply (Colorado Springs file, 07/11/2024) states its policy is for customers to call in to cancel any account; the complainant says an emailed cancellation was refused (complainant’s account).¹⁴

  “Our policy is to call into cancel any account is for privacy and security reasons.”

  Scored: Sales and contract fairness (−0.5)

• Guarantee: unlimited free re-services between scheduled services; the guarantee “is not in relation to NEVER seeing bugs”.¹³

  “We offer unlimited reservices if pest issues arise in between scheduled services.”

• Billing is monthly on the plan (company BBB reply on the Reno file); a Reno customer paid $40-60 per quarterly visit per a Google price tag.¹¹

  “As you stated the services are billed on a monthly basis”

• No published service agreement, terms of service or arbitration clause was found: the site’s policies are a privacy policy and SMS terms only (no arbitration or class waiver in either). Arbitration and auto-renewal language in the signed agreement, if any, is unknown.¹⁶

  “Potential Fees for SMS Messaging”

• Promotions page: $25 off one treatment (initial service), $25 off next month’s bill, 1 month free offers.¹⁷

  “Take a look at our current discounts and offers to learn how you can save on your pest control service.”

• Company reply on Nextdoor (Chandler, 2021): non-subscription pricing is available to try the service before subscribing to the Pest-Free Guarantee.¹⁸

  “We encourage everyone try out our year-round protection through our Pest-Free Guarantee. However, we do offer great pricing if you want to try us out before subscribing.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB Mountain West & Pacific Southwest · Complaint summaryScored: Complaint record

  BBB Reno, Nevada file (proof. Pest Control / Proof Pest Control VIII, LLC): A+, not accredited, 1 complaint in 3 years (12/09/2024, service/billing; answered by the company, which offered to waive a month).¹¹

• October 28, 2026 · BBB Great West + Pacific · Complaint summaryScored: Complaint record

  BBB Aurora, Colorado file: A+, not accredited, 1 complaint in 3 years (07/16/2024, billing for quarterly services not performed 2019-2024; company issued a refund; customer accepted, status Resolved).⁴⁹

• October 28, 2026 · BBB of Southern Colorado · Complaint summaryScored: Complaint record, Sales and contract fairness (−0.5)

  BBB Colorado Springs, Colorado file (Proof Pest Control IX, LLC): A+, 1 complaint in 3 years (07/10/2024, complainant’s account: no visits since January; emailed cancellation refused and told to call). Company answered 07/11/2024 citing its call-in-to-cancel policy.¹⁴

• October 28, 2026 · BBB Mountain West & Pacific Southwest · Complaint summaryScored: Complaint record

  BBB Orem, Utah file (Proof Pest Control IV, LLC; 3 Orem addresses), Chandler, Arizona file and Mesa, Arizona file: 0 complaints each; Orem, Chandler and Mesa are Not Rated.^{50, 51, 52}

• October 28, 2026 · Arizona (Arizona Department of Agriculture, OPM) · Search resultN/A

  Arizona OPM adjudicated complaints: none for license 9858 in the last 3 years (detail-page panel), and a 5-year adjudicated complaint search for “proof” found no records.^{2, 53}

• October 28, 2026 · Colorado (CDA) · Search resultN/A

  Colorado Department of Agriculture finalized pesticide enforcement tables SFY 2017-2025: no row naming Proof Pest Control on the pages the viewer rendered. The viewer rendered only the first page of each multi-page table (page 1 of 5 for SFY 2024), so these are partial reads and the negative is NOT a full-table check.^{54, 55, 56, 57, 58}

• October 28, 2026 · Colorado (Attorney General) · Search resultN/A

  Colorado Attorney General site search for “proof pest control”: no results.⁵⁹

• October 28, 2026 · Federal / state appellate (CourtListener) · Search resultN/A

  CourtListener: no opinions and no federal dockets (RECAP) for “proof pest control”.^{60, 61}

• December 28, 2023 · Nevada (employee review) · Complaint summaryN/A

  Allegation only (not a government finding): an Indeed review by a Reno, Nevada pest control technician says management was “Unwilling to adhere to local agriculture laws and regulations”. No Nevada enforcement record was found or is published online.¹⁰

Workplace score: 7.3/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Nextdoor Neighborhood Favorite (Reno), Nextdoor, 2022¹²

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Serves residents and businesses in Michigan, Massachusetts, Colorado, Utah, Arizona, Nevada and New York.¹

• Company timeline: founded 2014; first office Wixom, Michigan (2015); Ashland, Massachusetts and an operations center in Mesa, Arizona plus a marketing office in Orem, Utah (2016); Colorado and Utah service (2018); Arizona service (2019); New York and Nevada branches (2021); more Michigan and Colorado offices (2022).⁴

• Offices outside the 24 covered states: Marlborough, Massachusetts; Rochester, Ann Arbor, Wixom, Grand Rapids and Okemos (Lansing), MI; Deer Park (Long Island), New York.¹

• Buys other pest control companies (acquisitions page: LOI, 45-60 day due diligence, asset purchase).⁶⁷

• Botanically derived/eco-friendly products “used in daycares and hospitals”; Pest-Free Guarantee covering 30+ pests with free re-services.¹

Mentions

• Nextdoor · Award · 2022 · Positive toneRead

  Nextdoor Neighborhood Favorite 2022 (Reno)

  Nextdoor badge on the Reno business page.

  “Proof Pest Control was a Neighborhood Favorite in 2022.”

• Today’s Homeowner · Directory · February 25, 2025 · Positive toneRead

  10 Best Pest Control Companies in Orem, Utah

  Listicle includes proof. Pest Control’s Orem office (search snippet only; page not fetched).

  “proof. Pest Control. 1002 S State St, Orem, UT 84097 (801) 999-1017 proofpest.com.”

• YouTube · Podcast · Date not shown · Neutral toneRead

  Allan Draper of Proof. Pest Control | PCM 103

  Industry podcast interview with the co-founder (search snippet only).

  “Allan Draper is the founder of Proof. Pest Control”

• Facebook group (Huntington, New York) · Forum · Date not shown · Negative toneRead

  Has anyone else been solicited by Proof Pest Control?

  Long Island residents discuss Proof door-to-door reps; outside the 24 states and seen only as a summary-style snippet, so nothing is quoted or counted.

• Nextdoor · Forum · June 18, 2021 · Neutral toneRead

  Nextdoor Chandler page: customer question on contracts

  A Chandler resident asked whether a contract is needed for best pricing; the company replied that non-subscription pricing exists.

  “Do you require a contract to get your best pricing?”

Reddit hasn’t been searched for this company yet.

7 locations on file in Arizona (2), Colorado (2), Nevada (1), Utah (2).

Overall confidence in this score: Medium, 5 of 11 points.

What keeps it from rating higher:

• 2,951 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 19 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Arizona Corporation Commission search is CAPTCHA-gated and OpenCorporates (Arizona, Utah and Nevada) returned a “Checking your browser” human-verification check; fetching stopped. Legal entity names/status for Arizona, Utah and Nevada are not verified from registries (Utah and Nevada LLC names come from UDAF and BBB only).
• Utah Division of Corporations search is gated by Cloudflare Turnstile; not attempted.
• Nevada ORION business search did not load (timeouts/socket errors on three attempts); Nevada entity status not verified.
• Arizona OPM shows no registered branch office for license 9858, so the Phoenix office (2810 S 24th St) has no branch registration of its own; recorded, not deducted.
• Nevada NDA license report shows no status, insurance or category fields reliably (PDF text scrambled); NDA enforcement is not published online (public-records request needed).
• UDAF enforcement history requires a GRAMA request; Utah DCP legal-actions database offline; Utah and Colorado state courts are subscription-only; Arizona court search uses verification words; Nevada county court portals not searched. CourtListener (federal) only.
• State AG complaint data: Arizona confidential, Colorado, Nevada and Utah not published. Colorado AG site search: no results; Arizona, Nevada and Utah AG press releases not searched.
• OSHA establishment search not run (human-verification page).
• Contract terms beyond the guarantee FAQ are unpublished: no service agreement, terms of service or arbitration clause found on proofpest.com; whether the signed agreement has arbitration is unknown. Cancellation fee amount not published (company says one “might” apply).
• Google Maps signed-out view shows only “most relevant” reviews and sorting was unavailable: negative Google excerpts are under-sampled. Phoenix and Orem (1002 S State St) listings could not be loaded live (network timeouts).
• Yelp returned 403 (Aurora page) and Glassdoor returned a “Humans only” human-verification check: Yelp and Glassdoor ratings are snippet-only and not scored.
• No Angi, HomeAdvisor, Trustpilot or Thumbtack profile was found in searches. Birdeye (aggregator: 3,482 reviews Wixom, 1,607 Aurora) seen only in snippets; excluded from scoring.
• Door-to-door: no West recruiting page or city solicitor-permit record found; the company careers page (/careers/) returns 404.
• Reddit and the Huntington, New York Facebook group were seen only in search snippets (login walls); not quoted.
• Pages the viewer did not render could be missed.
• Indeed, Facebook, Nextdoor and Glassdoor were not re-read (their terms restrict automated access).
• The Phoenix (2810 S 24th St) and Orem (1002 S State St) Google listings could not be read live.
• The Draper brothers’ ownership interest in the Aurora LLC (Proof Pest Control III, LLC) is not documented; the Colorado Secretary of State record shows no members or managers, and BBB lists only Steven M Shuler as Owner/Member.
• A second CourtListener request now returns a “Let’s confirm you are human” check; fetching stopped. Colorado AG site search also timed out on re-read.
• Network drops prevented live re-reads of the Arizona OPM business and complaint search pages, the Colorado AG search, and the proofpest.com promos and SMS terms pages. The OPM company detail page for license 9858 (Active, no branch offices, adjudicated-complaint panel link) was re-read live.

Open questions

• Are the Draper brothers members of Proof Pest Control III, LLC (Aurora)? BBB lists only Steven M Shuler as Owner/Member and the Colorado SOS record shows no members. Aurora is 45% of the West Google total.
• Complaint record sits at the edge of the 1-per-1,000 band (3 / 2,951 = 1.017). Live counts (Aurora 1,348, Colorado Springs 260, Reno 835) would put the base at 3,010 and the rate at 0.997 (10 points instead of 8.5; preview 7.9 instead of 7.8).
• Workplace uses two Indeed pages (4.2/24 and 3.1/9): preview 7.8 with both, 7.9 with the 24-review page alone.
• Colorado CDA enforcement tables (SFY 2017-2025) were only readable as page 1 of each viewer PDF; Nevada and Utah enforcement is not published.
• Phoenix office (2810 S 24th St) has no Arizona OPM branch registration (license 9858 lists no branch offices); recorded as a gap, not scored.