Official Pest Prevention Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★☆☆☆BBB, Elk Grove, California headquarters file · 05/09/2026

  “Have been a customer over a year and will be switching soon. Wish I had checked the bbb grade sooner, F is accurate.”

  EL V.Read on BBB

• ★★☆☆☆BBB, Elk Grove, California headquarters file · 05/09/2026

  “They come every other month as scheduled.They send an email the day before service.”

  EL V.Read on BBB

• ★☆☆☆☆BBB, Elk Grove, California headquarters file · 03/25/2024

  “I was then transferred to someone else who stated I would need to pay the rest of my contract.”

  Eric S.Read on BBB

• Angi, Elk Grove, California profile · May 2026

  “Worse company ever. Hired to spray for spiders. Spiders still in my home .From my outside cameras no one was coming out to spray. I cancelled the contract and they were giving me the run around trying to cancel. Now they want to charge me.”

  Claufis M.Read on Angi

• Angi, Elk Grove, California profile · August 2026

  “Despite our full compliance and continued payments for the past two years, the roach infestation remains unresolved.”

  Essam A.Read on Angi

• Angi, Elk Grove, California profile · February 2026

  “They had the best rates, came any time that I called them, very helpful, very professional, explained each step of the way, they were awesome!”

  Rhea L.Read on Angi

• Angi, Elk Grove, California profile · April 2025

  “They came out promptly and seem to have implemented an effective solution for getting rats under control”

  April G.Read on Angi

• Angi, Elk Grove, California profile · September 2024

  “I paid for a groupon to use this vendor in April 2023. they came only once. They asked I sign a receipt for their service. I said I am not a native english speaker. I said I could not understand but they pressured me to sign saying it was for a receipt. They say now this is a a subscription”

  F W.Read on Angi

  First-hand: signed a document described as a receipt that the company now treats as a subscription (Groupon purchase, Elk Grove, California Angi profile).

Single BBB file for the company (HQ plus corporate-owned locations). No pattern-of-complaints alert shown. Unanswered count 5 = the BBB rating reason and the 5 complaints marked Unanswered on page 1.

Scored: Complaint record (−1.5, −1)

Complaint themes

• Incomplete rodent exclusion / repair work
• Billing after cancellation or non-renewal
• Held to one-year agreement
• Slow or no response

BBB profiles

• Main profile · FView

Door-to-door sales: Yes

Rated yes: the company’s current site headlines its team as “The Crew Behind Every Knock On Your Door”, its careers page recruits college students for summer jobs to “schedule appointments for customers who want pest control” (the student summer-sales model), a first-hand BBB complaint describes a salesperson at the customer’s gate past a No soliciting sign in October 2024, and a 2014 employee review lists door-to-door sales in neighborhoods as a job duty. The founders began by selling door-to-door. The company also sells through an inbound phone line, web quotes and events (county fair). No job post explicitly titled door-to-door was readable (ZipRecruiter and Indeed blocked).

• “Meet The Crew Behind Every Knock On Your Door”

  officialpestprevention.com · retrieved October 28, 2026⁸

• “Need to make $$ for school? Official Pest Prevention hires college students for full and part time summer job positions.”

  officialpestprevention.com · retrieved October 28, 2026⁹

• “Schedule appointments for customers who want pest control.”

  officialpestprevention.com · retrieved October 28, 2026⁹

• “This salesperson from this company walked through my gate without permission and was very pushy to me, even though I had a "No soliciting" sign on my house.”

  bbb.org · retrieved October 28, 2026¹⁰

  BBB complaint on the Elk Grove, California headquarters file (sale on 10-18-2024)

• “door to door sales in neighborhoods of the servicing area”

  simplyhired.com · retrieved October 28, 2026¹¹

  Indeed review (shown on SimplyHired) by an Office Manager, Elk Grove, California

• “In the 1990s, two brothers began selling pest control services door-to-door during their summer breaks to earn money for college.”

  officialpestprevention.com · retrieved October 28, 2026³

• “My rep that sold me the service at the county fair is the samr guy performing my service”

  officialpestprevention.com · retrieved October 28, 2026⁸

  Google review shown in the company website widget (mirror of Google); shows a non-door channel (county fair).

• “They have a special line to sign up for service”

  bbb.org · retrieved October 28, 2026¹²

  BBB review (EL V.): an inbound sign-up phone line also exists.

Contract terms and pricing

• The published General Terms and Conditions are incorporated into all of the company’s service contracts and control over any inconsistent contract term.¹³

  “1.1 These General Terms and Conditions – Official Pest Prevention (these “Conditions”) are incorporated into all contracts for pest control or other services made by Official Pest Prevention Inc. or its applicable subsidiary”

• Contract period: one year from the effective date unless the agreement states otherwise.¹³

  “3.1 Unless explicitly stated otherwise in the Agreement, the “Contract Period” is one (1) year/years from the effective date of the Agreement.”

  Scored: Sales and contract fairness (−1)

• Automatic renewal: the agreement renews for another year unless either party gives notice at least three months before the end of the term.¹³

  “If such notice is not given, the Agreement is automatically renewed and extended for an additional one (1) year from the end of the initial Contract Period or any renewal period.”

  Scored: Sales and contract fairness (−0.5)

• Disputes: New York law; suits must be brought in federal or New York state courts in the Southern District of New York; both parties waive jury trial. No arbitration clause and no class-action waiver appear in the Conditions.¹³

  “MUST BE INSTITUTED IN THE FEDERAL COURTS OF THE UNITED STATES OF AMERICA OR THE COURTS OF THE STATE OF NEW YORK IN EACH CASE LOCATED IN THE SOUTHERN DISTRICT OF NEW YORK”

• Three-business-day right to cancel, by mailed or delivered written notice to the Elk Grove (Laguna Springs Dr) office.¹³

  “To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, to Official Pest Prevention at 9250 Laguna Springs Dr Suite 101, Elk Grove, CA 95758.”

• Annual fee may rise each year; increases above 8% require three months’ notice and allow written termination.¹³

  ““Permitted Increase” means, with respect to any annual fee, a percentage increase of not more than 8% of the prior year’s aggregate annual fee.”

• Company (BBB reply, May 16, 2024): customers can cancel services with 30 days’ written notice.¹⁴

  “According to Official Pest Prevention's contract customers will receive free reservices in between regular services and can cancel services with a 30-day written notice.”

  Context: the reply answers a customer who phoned on 5/1/24 to cancel because she could not afford service; it names no fee or amount and does not say whether the 30-day notice applies inside the initial one-year term. The same reply then says the customer’s original contract was with Pegasus Pest Control, whose agreement “did not have the same contract agreement requirements”, and that Official would honor the Pegasus terms and refund $83. The 30-day written notice does not appear in the published Conditions.

• Company (BBB reply, April 1, 2024): a confirmation call tells customers that the one-year service agreement cannot be canceled until it has been met; the $49 initial service is discounted on the expectation of a full year.¹²

  “there is a confirmation call to inform the customer about the one-year service agreement and that they would not be able to cancel the service until the service agreement has been met”

  Scored: Sales and contract fairness (−1, −3)

• First-hand BBB complaint (January 18, 2024): after canceling in December 2022 the customer was billed monthly for the rest of the 12-month contract and sent to collections; the company replied it would explain why the contract was billed out for the remainder of the year.¹⁴

  “But for some stupid reason they want me to pay for a 12 month contract.”

  Scored: Sales and contract fairness (−3)

• First-hand BBB review (Eric S., March 25, 2024): told he would have to pay the rest of his contract when moving out of a rental.¹²

  “I was then transferred to someone else who stated I would need to pay the rest of my contract.”

  Scored: Sales and contract fairness (−3)

• First-hand BBB complaint (July 15, 2026): locked into a one-year contract at $69.99 a month; asked to cancel and was told billing would continue.¹⁰

  “When I asked to get out of the contract and cancel the service because they are not living up to their guarantee, I was told no, I would still be billed $69.99 per month.”

  Scored: Sales and contract fairness (−3)

• First-hand BBB complaint (March 20, 2025): a phoned-in cancellation was reversed because the customer did not return the company’s confirmation call; the company refunded $158.¹⁰

  “Apparently, it is their normal practice to call you back after you cancel to "confirm" the cancellation and because I did not get the message and call them back, they kept charging me.”

• First-hand BBB review (Rebecca W., December 11, 2023): asked not to renew, then was billed for four months after the term because she did not call again; the company replied she had agreed to reach back out when the contract ended.¹²

  “When I called they said I didnt call again to cancel even though they read back to me my notes on file that I requested NOT to extend.”

  Scored: Sales and contract fairness (−0.5)

• First-hand BBB complaint (February 24, 2026, 15-year customer): cites the contract’s sections 7.1 (perform pest control) and 7.2 (commercially reasonable efforts); those section numbers and wording match sections 7.1 and 7.2 of the published General Terms and Conditions.^{10, 13}

  “Official was violating their contract which states they: perform pest control (7.1), and use commercially reasonable efforts(7.2).”

• Annual fee payable annually in advance; the Conditions give the customer no right to end the agreement early for convenience. The customer may terminate only for Official’s uncured or repeated breach (13; pro-rata refund of the prepaid annual fee), a fee increase above the Permitted Increase (5.2; effective the day before the next annual fee is due), a rejected change of terms (6.3; pro-rata refund), or force majeure lasting more than six months (12.2, either party).¹³

  “5.1 The Customer undertakes to pay an annual fee as set out in the Agreement. The annual fee shall be paid annually in advance”

  Scored: Sales and contract fairness (−3)

• Company BBB replies refer to a separate written service agreement sent to complainants: “A copy of the service agreement will be attached to this response” (01/22/2024) and “Attached is a copy of the contract for the service agreement” (10/09/2024). The attached documents are not visible on BBB and no signed agreement is published. The published Conditions define the Agreement as the customer contract and say the two are one document.^{10, 13, 14}

  “A copy of the service agreement will be attached to this response to answer any questions regarding the service agreement.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB of Northeast California, Elk Grove headquarters file · Complaint summaryScored: Complaint record (−1.5, −1)

  BBB rating F (“Failure to respond to 5 complaint: s”; 19 complaints). 19 complaints in the last 3 years, 6 in the last 12 months; the file covers headquarters and corporate-owned locations. 18 of the 19 are published across two pages (07/29/2026 back to 12/20/2023): 5 Unanswered (all in 2026), 6 Answered, 7 Resolved (tally of both pages, October 28, 2026). Themes: incomplete rodent exclusion and repairs, billing after cancellation, being held to the one-year term, slow response.^{4, 10}

• August 19, 2025 · Solano County Agricultural Commissioner (California) · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner administrative civil penalty, NOPA EA-48-2025-050 (structural civil penalty): $500 final fine against “OFFICIAL PEST PREVENTION” (company registration PR 9103); code section 3CCR 6738; incident date August 19, 2025. A fine under $5,000 with no settlement, consent order or judgment.²⁵

  Same file and lookup; one row for this NOPA; license number matches PR 9103.

• August 4, 2025 · Sacramento County Agricultural Commissioner (California) · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner administrative civil penalty, NOPA EA-34-2026-011 (penalty type ACP): $500 final fine against “Official Pest Prevention, Inc.” (company registration PR 9103); code section 3CCR 6678; incident date August 4, 2025. A fine under $5,000 with no settlement, consent order or judgment.²⁵

  One row for this NOPA. The license number matches PR 9103. Dated by incident date (the file has no final-order date).

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Angi Super Service Award, Angi, 2025²³

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• More than 30,000 customers served since 2000; fleet of 100+ vehicles and 150+ staff; serves Oroville to Bakersfield and Fremont to Placerville.³

• 100% satisfaction guarantee.²⁹

• One-year warranty on exclusion work; re-treat guarantee.³

• SMART electronic rodent monitoring backed by a lifetime re-treat guarantee.³⁰

• Website lists a Stockton Branch Manager, but the offices listed are Elk Grove, West Sacramento, Fresno and Yuba City; no Stockton address is published.³¹

• Acquired Pegasus Pest Control’s customers (company BBB reply, 2024: “acquired by Official Pest last year”); a 2023 complainant says she originally signed with Sniper Pest Control.¹⁴

• Founded in Elk Grove in 2000 (“Serving Northern California Since 2000”).⁸

Mentions

• Pest Control Technology (PCT) · Trade press · December 20, 2021 · Neutral toneRead

  Anticimex Acquires Official Pest Prevention

  Anticimex acquired the Elk Grove company founded in 2000 by Jeff and Jamie Davenport, which bought brother John Davenport’s Fresno business in 2013.

  “The Davenport brothers have built a fast-growing pest management firm that continues to generate double digit organic growth year over year.”

• Anticimex US · Directory · Date not shown · Neutral toneRead

  Anticimex company locations (careers page)

  Anticimex US lists Official Pest Prevention as its Northern California company.

  “California (North) Official Pest Prevention”

Reddit hasn’t been searched for this company yet.

5 locations on file in California (5).

Overall confidence in this score: High, 8 of 11 points.

Where it fell short of full marks:

• 13 independent websites cited (25 or more earns a point).
• Verifier rated the customer reviews medium (high earns a point).

How confidence is set

Gaps in the record

• California Secretary of State entity record not read: bizfile Online is blocked and OpenCorporates served a “Checking your browser” page (October 28, 2026). BBB shows “Business Incorporated: 3/14/2000” and Type of Entity Corporation; entity status unverified.
• SPCB branch registrations BR5760, BR5771 and BR5779 all carry the Iron Rock Way, Elk Grove address in the DCA file, so the file does not tie a branch registration to the West Sacramento, Fresno or Yuba City offices. Not a deduction (no confirmed problem).
• BBB records an older SPCB license number 3637 for this business; it is not in the DCA October 1, 2026 file, which omits canceled registrations, so its status could not be checked. Current registration is PR9103 (issued January 6, 2023). The company does not advertise 3637 on its site (none of the pages read print a license number).
• SPCB disciplinary PDFs: guessed file names pr_9103_acc / pr-9103_acc / pr_9103_aacc and the same for 3637 returned 404 (a miss proves nothing); the DCA detail page is blocked.
• CourtListener served a human check; no court search done. No lawsuits found in web searches (lawsuit, class action, settlement, wage-and-hour). A 2025 Indeed reviewer alleges a “history of labor-related lawsuits... wage and hour violations”; not verified.
• California Attorney General press-release search for “Official Pest Prevention” returned no results (oag.ca.gov, October 28, 2026). No FTC, DA or SPCB action found.
• Cal/OSHA establishment search not run (OSHA results page serves a human check).
• Yelp (HTTP 403), Indeed (Cloudflare 403), Glassdoor (“Humans only”) and ZipRecruiter (Cloudflare) blocked; Yelp count and Glassdoor count recorded from search snippets only; Indeed rating seen only as a SimplyHired mirror (3.5/51) and a conflicting snippet (2.71); none scored.
• Google review excerpts not collected (Maps reviews not expanded); listings checked for rating, count and address only.
• No Trustpilot, Thumbtack, HomeAdvisor or Facebook rating found in searches. A Facebook page “Official Pest Control Vacaville” and a “Pest Pros - Fresno CA” page (BBB lists alternate name “Pest Control Pros”) were seen in snippets; their relation to the company was not verified.
• No Reddit threads about the company found (search snippets).
• Not added to locations.
• The company’s individual signed service agreement was not seen; the published General Terms and Conditions state they are incorporated into all contracts and control over inconsistent terms.
• The finishing pass (October 28, 2026) ran no new searches.
• Workplace: no employer rating could be read on the platform’s own page (Indeed and Glassdoor blocked), so no employee rating is scored.
• Google Maps listing pages were not re-read because google.com/robots.txt disallows /maps?
• BBB’s “Find Local Branches” list for the Elk Grove file was not read.
• The SimplyHired re-read (October 28, 2026) shows the Indeed-mirrored 3.5 from 51 reviews but did not render review text. Indeed, Glassdoor and Yelp were not re-read (blocked at research time); their snippet-only figures stay unscored.

Open questions

• Read as silent on fee (adopted, consistent with Orkin, TriGuard and Axiom), the company-stated whole-remaining-term obligation sets the >=50% band (-3; sales and contract fairness 4.5; preview 7.7). Read as a company-stated fee of “none”, the most favorable company figure would win (sales and contract fairness 7.5; preview 8.2).
• sales and contract fairness.arbitration: the published Conditions choose exclusive New York courts and say they control over any inconsistent contract term, but company replies refer to an attached written service agreement that is not published. Adopted false (stated forum term, Stride clarification); the alternative (unknown) changes no points because auto-renewal and the written-notice channel are stated outright.
• Yuba City Google count 315 (third-party record of August 16, 2026) looks stale against 357-392 seen elsewhere in the same crawl.