Romex Pest & Termite Control Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: HQ profile (Plano, Texas) — “includes complaints for Romex Pest & Termite Control’s headquarters and its corporate-owned locations”; BBB lists 6 locations: Plano Texas (HQ), La Verkin Utah, St George Utah, Slidell Louisiana, an Edmond-area Oklahoma address (3825 NW 166th St D4, shown as “Bray, OK”) and, on page 2 of the list, a further “Romex Pest Control, LLC” entry at PO Box 911644, St George, Utah. No Mississippi location is listed. The Flint, Texas branch page is not in the list but links to this HQ and shows its totals.

Scored: Complaint record (−0.5)

Complaint themes

• Early-termination fee of $250 (+ tax, $270.63) charged on cancellation, often said to be undisclosed at the door
• Sales reps’ statements that customers could cancel anytime / no contract
• Reps ignoring no-soliciting signs
• Missed, short or exterior-only services
• Billing after cancellation; threats of collections

BBB profiles

• Main profile · BView

• Romex Pest & Termite Control (HQ) · B · not accredited · 88 complaints in 3 yearsView

• ROMEX Pest Control (branch of HQ)View

• Romex Pest Control (branch of HQ)View

• Romex Pest Control, LLC (branch of HQ)View

• Romex Pest Control (separate profile) · D · not accredited · 2 complaints in 3 yearsView

Door-to-door sales: Yes

Door-to-door selling is confirmed by the parent’s own acquisition release (“door-to-door marketing”) and by first-hand accounts in Texas (Austin, Tyler area, Gilmer, Hallsville, Bullard), Oklahoma (an Edmond-listing review thanking the rep who knocked) and Louisiana (Slidell BBB review). Two East Texas posts describe reps on hoverboards; one says the reps are college students from Utah. The City of Bullard, Texas warned residents in May 2026 that Romex had no solicitor permit there. The company also hires in-home termite sales reps.

• “In addition to door-to-door marketing, Romex has grown through data-driven decisions and is known for eco-friendly operations.”

  rollins.com · retrieved October 27, 2026³

  company-wide

• “This was a door-to-door sale. A Romex representative solicited me in person at my home (2018 REMOVED) on Saturday, June 20, 2026, and I signed there.”

  bbb.org · retrieved October 27, 2026⁹

  BBB HQ profile (Texas, Oklahoma, Louisiana and Utah); complaint 08/30/2026 cites Texas Business & Commerce Code and a Texas AG complaint

• “Thank you to Jack M. for knocking on our door and taking the time to educate me about Romex and all the services offered.”

  google.com · retrieved October 27, 2026¹⁰

  Edmond / Oklahoma City, Oklahoma Google listing

• “The city published a notice to its Facebook page, informing residents the city has not issued a solicitors permit to Romex Pest Control.”

  tylerpaper.com · retrieved October 27, 2026¹¹

  Bullard, Texas

• “The name in the shirt says Romex, they are riding on hoverboards.”

  facebook.com · retrieved October 27, 2026¹²

  Gilmer, Texas (public Facebook group post)

• “He is a legit outside salesman for Romex Pest Control out of Tyler.”

  facebook.com · retrieved October 27, 2026¹³

  Anderson County, Texas (public Facebook group post)

• “Beware College students from Utah going door to door soliciting for ROMEX pest control.”

  facebook.com · retrieved October 27, 2026¹⁴

  Hallsville, Texas (public Facebook group post)

• “A door-to-door salesman ignored my large “no soliciting” sign and proceeded to ring my doorbell and knock multiple times.”

  reddit.com · retrieved October 27, 2026¹⁵

• “Feb 24, 2022 — Horrible shady company. - Door to Door Sales Representative Romex Pest Control Employee Review”

  glassdoor.com · retrieved October 27, 2026¹⁶

• “They will solicit all through neighborhoods for days.”

  bbb.org · retrieved October 27, 2026¹⁷

  Slidell, Louisiana BBB branch page (review by Bethany L)

• “Outside Sales Representative Plano, TX $75,000 - $100,000 a year”

  indeed.com · retrieved October 27, 2026¹⁸

  Indeed job listing shown on the reviews page

• “Termite Sales Rep - In-Home Closings, Uncapped Commission Romex Pest Control Plano (TX) On-site USD 75,000 - 100,000”

  jobleads.com · retrieved October 27, 2026¹⁹

  job board listing (now offline); in-home termite sales, Plano, Texas

Contract terms and pricing

• Company terms: recurring service plans are canceled by written notice; prepaid amounts are refunded minus any early termination fee set in the service agreement (the fee amount is not published on the site).²⁰

  “Service Plan Cancellations: Recurring service plans may be cancelled with written notice. Prepaid amounts for future services will be refunded minus any applicable early termination fees specified in your service agreement.”

  Scored: Sales and contract fairness (−2)

• Company terms set Texas law and the courts of Dallas County, Texas, for disputes; the website terms contain no arbitration clause or class-action waiver. The service agreement itself was not seen.²⁰

  “Venue: Any legal action arising from these Terms shall be brought in the state or federal courts located in Dallas County, Texas.”

• Company claim on pricing: no hidden fees; recurring plans are every-other-month to quarterly.¹

  “No hidden fees — the price we quote is the price you pay.”

• The website contact form offers a “Canceling my Romex account” request type, so cancellation is not phone-only per the company’s own channels.²¹

  “Canceling my Romex account”

• A Texas customer quotes the signed agreement (Section 11(a)): cancellation by written notice within three business days of signing; after that a $250 early termination fee applies.⁹

  “Section 11(a) says the $250 early termination fee applies only "after the three-business-day period."”

  Scored: Sales and contract fairness (−2)

• Customer reports the early-cancellation fee as $250 plus tax ($270.63).⁹

  “Was then told of $250 (+ tax = $270.63) cancellation fee!”

  Scored: Sales and contract fairness (−2)

• Customer told by the office they had a 12-month contract with a $250 cancellation fee.²²

  “Their office told me we had signed up for a 12 month contract and if we wanted to cancel it, they would charge a $250 cancellation fee.”

  Scored: Sales and contract fairness (−1, −2)

• Customer on a 12-month service plan charged a $250 cancellation fee after moving.²³

  “I relied on that statement when agreeing to their 12-month service plan.”

  Scored: Sales and contract fairness (−1, −2)

• Customer describes being pushed to sign a one-year contract; $270 fee charged on cancellation.²⁴

  “they were extremely aggressive and persistent in pushing a one-year service contract.”

  Scored: Sales and contract fairness (−1)

• Customer says Romex wants service continued for the next 18 months or a $250-plus-tax cancellation fee.⁹

  “I am not allowed to cancel the services which Romex wants me to continue for the next 18 months unless I pay them $250.00 dlls plus taxes for cancellation fees that were not explained at the beginning on 05/25/2026.”

  Scored: Sales and contract fairness (−1)

• Customer says the paper contract stated 12 months / 6 treatments while Romex claimed an electronically signed 18-month contract.²⁵

  “Romex Pest Control is now claiming that I electronically signed a separate 18-month contract, which was never clearly disclosed or explained to me at the time of signing.”

  Scored: Sales and contract fairness (−1)

• Oklahoma customer told the $250 cancellation fee applied; says Romex required a phone call and would not handle it by email.²⁶

  “They refused to discuss anything with me via email and required a phone call.”

  Scored: Sales and contract fairness (−2)

• Oklahoma customer facing a $250 cancellation fee.²⁷

  “now looking at a $250 cancellation fee.”

  Scored: Sales and contract fairness (−2)

• East Texas commenter says Romex canceled on them and charged a $270 cancellation fee.¹³

  “He may not be a scam, but the company canceled on me and charged me a $270 cancellation fee.”

  Scored: Sales and contract fairness (−2)

• Second-hand: a commenter says reps don’t tell customers it is a year contract costing about $1,200 (about the commenter’s mother).¹²

  “It is legit but they don’t tell you it’s a year contract and it will cost like $1200.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB serving North Central Texas (HQ profile covering corporate-owned locations in Texas, Oklahoma, Louisiana and Utah) · Complaint summaryScored: Complaint record (−0.5)

  BBB HQ profile: 88 complaints in the last 3 years, 38 in the last 12 months; rating B (reason given: the 88 complaints); not accredited. 73 complaint texts are displayed (pages 1–8): 41 marked Answered, 32 Resolved, none Unanswered. Types among displayed: Billing 33, Product 11, Service or Repair 10, Order 8, Sales and Advertising 7, Customer Service 4. Most recent complaints describe a $250 (+ tax $270.63) early-termination fee charged on cancellation, door-to-door sales misstatements, and missed services; the company’s usual reply is that it waived all fees and closed the account.⁹

• October 27, 2026 · Better Business Bureau Oklahoma (Edmond, Oklahoma profile, separate file opened 9/2/2025) · Complaint summaryScored: Complaint record (−0.5)

  Separate Edmond, Oklahoma BBB profile: 2 complaints in 3 years (1 in 12 months), one of them Unanswered (10/14/2025, cancellation fee and phone-only handling); rating D for failure to respond to 1 complaint and length of time in business; 2 reviews averaging 1.5.⁴⁶

• August 30, 2026 · Texas Attorney General (consumer complaint, per the complainant) · Complaint summaryN/A

  A Texas customer’s BBB complaint says she also filed a consumer complaint with the Texas Attorney General over a door-to-door sale (no cancellation form given; charges after a timely 3-day cancellation). Romex waived the fees on BBB. A consumer filing, not an AG action; no Texas, Oklahoma or Louisiana AG action naming Romex was found.⁹

• May 15, 2026 · City of Bullard, Texas · PermitN/A

  The City of Bullard posted a notice that it had not issued a solicitors permit to Romex Pest Control, which the city said had been interacting with homeowners in Bullard, and urged residents to ask solicitors for a city permit. A city notice, not a citation or penalty; no further action was reported.¹¹

Workplace score: 7.3/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• PCT Top 100 (No. 52 on the 2023 list, based on 2022 revenue), Pest Control Technology magazine, 2023⁵²

  Source shown; issuer check not recorded

  A ranking by revenue, not a quality award. The 70 is its 2021 rank. Romex says it ranked No. 39 ($29.7M, 2024 revenue) on a later list; not verified on PCT.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• 28,000+ five-star reviews; founded 2016⁶

• 120K+ customers served and 807K+ services completed¹

• Ranked No. 39 on the PCT Top 100 with $29.7M revenue (2024)⁵⁴

• Licensed in all four states; Sentricon Certified Specialist¹

• 100% satisfaction guarantee with free retreatments between scheduled visits¹

• Nearly 200 team members⁵⁵

• Runs independently after the Rollins acquisition (same local management and staff)⁵⁴

Mentions

Reddit hasn’t been searched for this company yet.

12 locations on file in Louisiana (1), Oklahoma (2), Texas (9).

Overall confidence in this score: High, 8 of 11 points.

Where it fell short of full marks:

• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the legal and regulatory record medium (high earns a point).
• 17 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• The other 8 listings (Leander/Austin, Prosper, Plano, Flint/Tyler, San Antonio, McKinney, Tulsa, Romex Rodent Control) were also opened live.
• Google review excerpts: Google Maps served a signed-out limited view (about 5 “most relevant” reviews per listing) and the sort-by-lowest menu did not open, so negative Google excerpts could not be read; negative excerpts come from BBB, Facebook and Google Pflugerville.
• Utah: Rollins and the Texas franchise-tax record put the corporate address in Pleasant Grove, Utah; BBB lists La Verkin and St George, Utah addresses under the HQ profile; Indeed lists a “Territory Service Technician-West” job in Pleasant Grove, Utah. Romex advertises service only in Texas, Oklahoma, Louisiana and Mississippi and no Utah Google listing was found, so no Utah location was added. Utah licensing (UDAF) and registry were not checked. The BBB La Verkin address (455 W Center St) is the Google listing of “Romex Pest and Weed Control”, whose About page says it is “a Southern Utah owned and operated” business with owner/operator Brady Mattinson; the BBB St George profile still names Brandon Kraupp as owner (file opened 5/7/2014). Whether the Utah entries on the BBB HQ profile are legacy records is an open question.
• Mississippi operations (Poplarville, Gulfport, Biloxi, Hattiesburg) are outside the 24 covered states and were not researched.
• Oklahoma business registry: sos.ok.gov entity search is behind a Cloudflare Turnstile check; not bypassed, so Oklahoma entity status is not recorded.
• Louisiana LDAF: no searchable web lookup; the April 20, 2026 Place of Business list shows permit 0021DG Active, expiring 6/30/2026. Renewal for 2026-27 could not be confirmed (LDAF points to its mobile app).
• Texas TDA: the certified-applicator report lists Brandon M Kraupp on a Dallas County business account 0973250 (expiry shown as 12/31/4712), which does not appear in the current commercial-business report; not interpreted. The Grand Prairie (Dallas County) and Leander (Williamson County) addresses could not be matched one-to-one to the county-coded TDA licenses.
• TDA enforcement: TDA’s Structural Pest Control Enforcement Report (downloaded October 27, 2026; final actions October 27, 2025 to October 26, 2026; research/states/TX/data/) has no row for Romex, searched by name and by license numbers 0747351, 0899149, 0899167, 0933548, 0945485 and account 0973250. The report is a rolling 12-month window, so older actions are not covered. No ODAFF or LDAF disciplinary action naming Romex was found. Romex has no California location; the CA licensee and county-penalty files also return no Romex rows.
• Courts: no lawsuits or class actions naming Romex were found in web search; Texas re:SearchTX and PACER were not searched (login/paid).
• State AGs: no Texas, Oklahoma or Louisiana AG action or press release naming Romex was found (searches returned only unrelated results); one Texas consumer says she filed an AG complaint.
• Yelp blocked (HTTP 403). Angi, HomeAdvisor, Thumbtack and Trustpilot: no Romex profile found in searches.
• Glassdoor blocked (HTTP 403); rating and count unknown. RepVue: no Romex page (404).
• Reddit blocked (verification page); the r/Austin thread is cited from its search snippet.
• Nextdoor business pages (McKinney, Edmond) show only AI-written neighbor summaries with no ratings or counts; not recorded as review data.
• Contract: the actual Romex service agreement was not available; terms come from the website terms and first-hand complaint quotes. Auto-renewal is not stated in any company source.

Open questions

• Utah: BBB’s HQ location list includes La Verkin and St George, Utah entries. The La Verkin address is the Google listing of Romex Pest and Weed Control (romexutah.com), which describes itself as Southern Utah owned and operated by Brady Mattinson, while BBB’s St George profile names Brandon Kraupp as owner. Whether these are legacy BBB records of a business Romex no longer runs is unresolved; it does not change complaint record’s band.
• Mississippi: Romex’s Gulf Coast operations (Romex Pest Control MSLA LLC) are corporate-owned, but BBB lists no Mississippi location. If Mississippi customers file on the HQ profile, some HQ complaints could be from outside the West; no displayed complaint names a Mississippi place.
• Louisiana LDAF Place of Business permit 0021DG: shown Active on the April 20, 2026 list with a 6/30/2026 expiry; renewal for 2026-27 not confirmable without a web lookup.
• Oklahoma SOS entity status not recorded (Cloudflare check).