Killum Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Scored: Complaint record

Complaint themes

• Billing continued for termite monitoring and pest service the customer says was not performed (2025, answered, customer rejected the response)

BBB profiles

• Main profile · A+View

• Killum Pest Control · A+ · accredited · 1 complaint in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: no summer or door-to-door sales recruiting, no job posts for D2D reps, and no reviews, BBB complaints or mirrored Yelp reviews describing Killum reps at the door. The company sells by phone, online estimate requests and free inspections. None returned D2D material. Badge: not found.

• “Contact our office for a quote over the phone.”

  killum.com · retrieved October 28, 2026⁵

  Sales channel stated by the company: quotes by phone; free inspections and an online estimate form on every page.

• “Call our office or request a quote online and we will schedule an inspection at a time that works for your household.”

  killum.com · retrieved October 28, 2026⁶

Contract terms and pricing

• Company FAQ: payment is due when each service is performed (cash, checks, Discover, Visa, MasterCard).⁵

  “We require payment at the time that service is provided.”

• Company residential page: service is offered as a one-time treatment or on a monthly, bimonthly, quarterly or semiannual schedule; optional warranty service plans give free return visits within the covered period. No contract length, renewal, cancellation or dispute terms are published on the site.⁶

  “Some homes need a one time treatment. Others do better on a monthly, bimonthly, quarterly or semiannual schedule that stays ahead of seasonal pressure.”

• Company residential page: the basic treatment warranties roaches, ants and silverfish; warranty service plans are available.⁶

  “Basic treatment will warranty roaches, ants and silverfish.”

• Company statement (BBB reply dated 08/19/2025 on the Pearland/Texas BBB file): the customer bought the company’s “annual renewable” Killum plan on July 26, 2017: annual pest control with quarterly visits plus Sentricon termite protection, billed as a monthly credit-card charge; the company describes the service continuing from 2017 until the customer emailed in 2025 to cancel (and, in August 2022, the customer asking to keep the service when the company moved to cancel it for missed payments), and refers to station removal “like we are supposed to and it says in the service agreement” (a signed service agreement that is not published).⁷

  “to provide our annual renewable Killum REMOVEDon July 26, 2017. Our service was to provide annual pest control with quarterly visits for certain pests and provide termite protection with our Sentricon Termite Colony Elimination System”

  Scored: Sales and contract fairness (−0.5)

• Company’s own site (Our Services page) and its business description on its MapQuest listing (Pearland): the KILLUM COMPLETE service is the company’s “Premier Residential Service”, covering 13 common pests including subterranean and Formosan termites, with quarterly treatment and twice-yearly Sentricon monitoring and free return visits; the house must qualify. The same page lists a basic residential treatment (warranty on roaches, ants and silverfish) and one-time, monthly, bimonthly, quarterly, semiannual and warranty services. No term, renewal or cancellation terms stated for any plan.^{8, 9}

  “With the KILLUM COMPLETE SERVICE, anytime you have a pest problem we will come back out at no additional charge. Your house must qualify for the KILLUM COMPLETE.”

• Company FAQ: residential and commercial inspections are free with no obligation; wood-destroying-insect reports for property sales carry a fee.⁵

  “Residential or commercial inspections are free of charge, with no obligation.”

• Customer report (Angi, Lake Jackson profile, Jennifer K., July 2014): quoted $89.99 for the initial service and $79.99 every 3 months for quarterly service.¹⁰

  “$89.99 for the initial service and then $79.99 after that every 3 months”

• Customer report (Angi, Lake Jackson profile, Robert D., July 2013): the company asked him to renew his contract. Shows a contract with a renewal step existed then; no term, renewal mechanism or fee stated.¹⁰

  “They wanted to renew my contract, and they I just laughed at them.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB of Greater Houston and South Texas · Complaint summaryScored: Complaint record

  BBB of Greater Houston and South Texas file “Killum Pest Control” (Pearland, Texas 77581; lists both the Lake Jackson 979 numbers and the Pearland 281 number): 1 complaint in the last 3 years, 0 in the last 12 months. The complaint (07/25/2025, customer service) alleges monthly billing from 2017 to 2025 for termite-station monitoring and pest service that was not consistently performed; the company answered on 08/19/2025 (says service was documented, forgave a $338.24 balance) and the customer rejected the response. BBB Accredited since 10/21/2011, rating A+. No pattern-of-complaints alert shown. 0 customer reviews.⁷

• October 28, 2026 · Texas Comptroller of Public Accounts · PermitN/A

  Texas franchise-tax status: right to transact business FORFEITED for missing reports/payments, while the SOS registration shows ACTIVE. Date of forfeiture not shown. Not an SOS revocation or dissolution.²

• October 28, 2026 · Federal courts (RECAP archive) · Search resultN/A

  CourtListener RECAP search for “Killum Pest Control”: 5 cases, all bankruptcies of other businesses (Aleon Metals, Kiromic BioPharma, Gulf Chemical & Metallurgical, and two Arizona/North Carolina debtors) that list Killum Pest Control as a creditor or service-contract counterparty. Two of the hits (Tucson, Arizona; Springerville & Show Low, Arizona) are a different, unrelated Arizona business of the same name. No suit against Killum Pest Control, Inc. found. Not scored.²⁰

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

No employee reviews on file.

Awards and certifications

• BBB Accredited Business (A+), BBB of Greater Houston and South Texas, since 2011³

  Source shown; issuer check not recorded

• Blue Ribbon Small Business Award winner (top 100), U.S. Chamber of Commerce²³

  Source shown; issuer check not recorded

  Verified through trade press (PCT), not the issuer’s site; the company’s awards page dates it 2014-2015.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Houston Chronicle “Best of the Best” best pest control company in Houston, 2022, 2023, 2024 and 2025 (company awards page; not verified on chron.com, whose page redirected to a general index).²⁴

• Other awards listed by the company: 2018 Business of the Quarter (Brazoria County Alliance), 2016 Dream Big Small Business of the Year (U.S. Chamber), 2010-2016 Best Pest Control (Pearland/Friendswood Journal), 2015 BBB Award of Excellence, 2012 Pearland Chamber Business of the Year, 2002 Business Leader of the Year.²⁴

• 45,000+ homes treated.¹

• 100% guarantee: free re-treatment if the pest problem isn’t solved.¹

• Oldest pest control business in Brazoria County and the largest pest control business office there.⁴

• Fleet of 30+ technicians serving Brazoria, Fort Bend, Harris and Galveston counties.⁴

• Exclusive independent pest control company for the Houston Zoo and official provider for the Houston SaberCats (company-supplied sponsored article).²²

• Eric Melass named a PCT Magazine “40 under 40” winner in 2003 (company About page; not verified on PCT).⁴

Mentions

• Community Impact (Pearland - Friendswood - Manvel) · News · Date not shown · Positive toneRead

  Killum Pest Control protects Pearland homes for nearly 3 decades

  Business profile of the Pearland service center with VP of Operations Eric Melass: company history (originally Kellum Pest Patrol, bought by Corky Melass in 1973, Pearland branch from 1998), services and plan frequencies.

  “Services can be provided one time, monthly, bi-monthly, quarterly and semiannually.”

• Community Impact (sponsored content) · Other · Date not shown · Positive toneRead

  Killum Pest Control: Family-owned business keeps the Gulf Coast pest-free for generations (sponsored)

  Paid sponsored article written from information supplied by the company: history back to founder Gerald Killum (1959), 1973 purchase by Corky Melass, Pearland location opened 2014, over 40 employees. Company-supplied, so treated as claims.

  “We started from a one-man operator that was my dad in 1973 to having over 40 employees”

• PCT Online · Trade press · Date not shown · Positive toneRead

  Killum Community Excellence Award

  Trade-press note that the US Chamber of Commerce named Killum (Lake Jackson, Texas) a Blue Ribbon Small Business Award winner, entering it in a public-vote Community Excellence Award.

  “Killum Pest Control has been named a Blue Ribbon Small Business Award Winner by the US Chamber of Commerce as one of the top 100 award winners”

Reddit hasn’t been searched for this company yet.

2 locations on file in Texas (2).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 2,230 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 10 independent websites cited (25 or more earns a point).
• Too few independent non-Google reviews to blend in (Google only).

How confidence is set

Gaps in the record

• Was not run. Search results were used only as leads; every cited fact comes from a fetched page.
• Pearland Service Center: no TDA commercial business license row of its own on the 26 Oct 2026 current-licenses report (only TPCL 0568878, Brazoria County). TDA requires a license per business location; recorded as a gap, not deducted (wave TDA rule).
• Pearland branch opening date conflicts: Community Impact news says 1998; the company-supplied sponsored article says 2014; the About page says HQ moved to 224 Plantation Dr on December 26, 2014 “while still running” the Pearland service center. Not resolved.
• Service contract not published: no minimum term, cancellation fee, cancellation channel or arbitration terms on the site; the company’s BBB reply refers to a signed “service agreement” that isn’t published. The KILLUM COMPLETE plan is described by the company as annual and renewable.
• Google: lowest-rating sort could not be opened in the view on either listing, so only the default (most relevant) reviews were read; negative excerpts come from what that view showed (Lake Jackson), BBB, Angi and mirrored Yelp.
• Yelp: yelp.com returned 403. Review counts and excerpts were read on MapQuest (mirror); no rating read; not scored.
• Facebook: the page linked from killum.com (facebook.com/Killum-Pest-Control-Inc-273702475997741) shows “This content isn’t available right now” logged out; no recommendation figure.
• Trustpilot: no page for killum.com (404/403). Thumbtack, HomeAdvisor (separate from Angi), Nextdoor and Porch not found or not checked (no searches).
• Employee reviews: Indeed returned a Cloudflare verification page (403); no Glassdoor or Indeed profile surfaced in a web search; RepVue not checked. No employee ratings recorded; Workplace not scored.
• Houston Chronicle Best of the Best 2022-2025: chron.com page loaded a general index, so the awards are recorded as company claims only.
• Regulatory: TDA enforcement report (rolling 12 months to October 26, 2026) has 0 rows for Killum; older TDA enforcement history is not published. Texas AG publishes no complaint data; no AG, FTC or consent-order item found in web search. OSHA establishment search not run (the Texas source guide records a human-verification check). Brazoria/Harris county district-court dockets not searched (no free statewide trial-court search).
• Door-to-door: no evidence found; the job-posting lead (SimplyHired technician posting) timed out and was not used.
• Entity note: an unrelated “Killum Pest Control” operates in Arizona: Killum Pest Control Scottsdale LLC (killumpestcontrol.com, (480) 466-9696, owner Christopher Eles per its site; Google listing CID 12627622611696228251, 4.8 (52), in the Arizona third-party pull), plus Tucson and Springerville/Show Low entries in bankruptcy creditor lists. Different owner, website and phone, nothing links it to the Texas company; not included. Arizona licensing was not looked up because the Texas company has no Arizona office, listing or claim.
• Reddit: no Killum thread surfaced in a web search; Reddit not searched directly.
• That domain and phone belonged to Rasberry’s Pest Professionals (Pearland) in Wayback captures through 2021, and 281deadbug.com now redirects to killum.com. This suggests Killum took over that business or its domain, but the company site names only two offices (Lake Jackson, Pearland) and no acquisition record was found. (2) Angleton, Texas 77515 (no street address), CID 8582545177644370748, killum.com, phone (979) 849-6738 (a Killum number), 5.0 (8), marked permanently closed in the third-party pull (last updated June 4, 2023); live Google read failed twice (socket error). It already sits outside the review totals.

Open questions

• League City listing (441 State Hwy 3, 3 reviews, website 281deadbug.com, formerly Rasberry’s Pest Professionals, now redirecting to killum.com): is it a Killum office or an acquired business? Not added; no effect on the score.
• Forfeiture date not shown.