Cypress Creek Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Single Houston, Texas file for the brand (second address on the same file: PO Box 690548, Houston); the company operates only in the Houston area.

Scored: Complaint record

BBB profiles

• Main profileView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found. The website sells through quote/schedule forms and phone (contact page form; ‘Talk to a Cypress Creek representative’); no sales-rep or summer-sales job posts were found (HireVeterans lists 0 jobs; Indeed reviews are from technicians and foggers). Web searches for the company name with ‘door to door’, ‘salesman’ and ‘solicitor’ returned nothing about this company. Residential mosquito/community fogging is sold to HOAs and civic clubs. Left ‘unknown’ rather than ‘no’ because absence of evidence is not proof.

Contract terms and pricing

• Standard residential plan is the quarterly Healthy House program; a Premier tier adds a broader warranty and attic rodent monitoring. No term length, renewal or cancellation terms are stated.¹¹

  “we developed the Healthy House program, a quarterly residential service designed to control the most common household pests.”

• One-time service is offered as an alternative to the quarterly program.¹²

  “Whether you need one time service or enroll into our Healthy House quarterly program, we are here to help you say “Goodbye to the Bugs!””

• Promotions: $50 off the initial service for new quarterly customers; one-year warranty with fire ant treatment (limited time); $10 Starbucks card per referral.¹³

  “As an introductory offer to all of our new quarterly customers, we would like to extend $50 off your initial pest control service.”

• Satisfaction guarantee claimed for the Healthy House program (no written guarantee terms published).¹¹

  “With our detailed inspection and treatment of the most popular pest hangouts around your home, we guarantee your satisfaction.”

• Pricing is not published; the FAQ says it depends on pest, treatment frequency, severity and square footage.¹⁴

  “Pricing depends on several factors like the type of pest, frequency of treatment (Healthy House Program), the severity of the issue, and square footage of your home.”

• The website’s Legal page is terms of use for the website only (effective March 31, 2014): Texas law and exclusive Texas venue for disputes about use of the Site; no arbitration or class-action waiver. No service agreement, minimum term, auto-renewal or cancellation terms are published anywhere on the site (home, about, residential, Healthy House, FAQ, coupons, contact, legal pages checked).¹⁵

  “you hereby consent to the exclusive jurisdiction and venue of courts in Texas in all disputes arising out of or relating to the use of the Site.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB (Houston, Texas file) · Complaint summaryScored: Complaint record

  BBB of Greater Houston and South Texas file (opened 1/1/1994; 8722 Rockmore, Houston, plus a PO Box 690548 address on the same file): Not Rated (‘The business’s BBB file information is being reviewed and/or updated’), not accredited, 0 complaints and 0 customer reviews. Business management J Mark Ivey, President.^{9, 25}

• November 21, 2025 · Texas (Texas Department of Agriculture) · EnforcementN/A

  TDA Structural Pest Control enforcement report: case 00048913 against the sister entity Cypress Creek Mosquito Control LLC (license 0667952), ‘Incomplete/incorrect use records’, closed with a WARNING and no penalty (Date Final November 21, 2025). Per the TDA rule a warning with no penalty is recorded, not scored.³⁰

  Rolling 12-month report (file of October 27, 2026). No rows for the pest-control license 0869374.

• May 5, 2017 · US District Court, S.D. Texas · LawsuitN/A

  Wild v. Cypress Creek Pest Control, Inc., No. 4:17-cv-01406 (S.D. Tex.): a private federal suit (the docket’s ‘Register of Copyrights Notified’ entry indicates a copyright claim) filed May 5, 2017; a notice of dismissal was entered May 30 and a dismissal May 31, 2017 (case terminated May 31, 2017). Closed by dismissal; private suit, not scored. CourtListener’s case-law (opinion) search for the company name returned no results.^{31, 32}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• In business since 1968; family owned.⁵

• Serves over 12,000 homes and businesses in Houston.¹

• One of the largest independently owned full-service pest control companies in Texas.⁵

• QualityPro certified since 2016. Not verified: the company did not appear in QualityPro’s Find-a-Pro results for its HQ ZIP 77064 on October 28, 2026.^{5, 37}

• Largest private mosquito control operator in Texas; provides mosquito control to over 800 communities, cities, towns, chemical plants and manufacturing facilities, with up to 21 vehicles at night.²

• Service area: Houston, Katy, Spring, Sugar Land, The Woodlands.³⁸

Mentions

• Pest Management Professional (PMP) · Trade press · June 28, 2018 · Positive toneRead

  Cypress Creek celebrates 50 years

  Short news item on the company’s 50th year; it began in 1968 as Mark Ivey’s mosquito-fogging summer job; Zach Ivey is second-generation president.

  “Ivey started out pulling a thermal fogger behind his 8N Ford Tractor because he did not have a driver’s license.”

• PCT (Pest Control Technology) · Video · February 12, 2021 · Neutral toneRead

  Cross-Country PMP Conversations with Court: Episode 13 — Zach Ivey

  Trade-press video interview with Zach Ivey, president of Cypress Creek Pest Control, recorded in Houston.

  “Court Parker (Bug Busters) stopped in Houston, Texas, where he caught up with Zach Ivey, president of Cypress Creek Pest Control.”

• Lazybrook Civic Club (Houston neighborhood) · Other · March 20, 2014 · Positive toneRead

  Mosquito Spraying in Lazybrook

  Civic club chose the company for weekly neighborhood mosquito spraying in 2013 and voted to renew in 2014 and 2015.

  “Voting to renew services with Cypress Creek Pest Control was approved at the March 28th, 2014 Civic Club Meeting.”

• City of Meadows Place, Texas · Other · March 27, 2019 · Neutral toneRead

  Mosquito Spraying

  City notice that Cypress Creek Mosquito Control would spray the whole city two nights weekly, April–October 2019.

  “Cypress Creek Mosquito Control will begin spraying the entire City for mosquito’s beginning April 1, 2019 thru October 30, 2019 two nights weekly.”

• HireVeterans · Directory · Date not shown · Neutral toneRead

  Cypress Creek Pest Control, Inc. employer profile

  Employer profile (company-written) listing association memberships; 0 open jobs.

  “we are members of The Great Houston Pest Control Association, Texas Pest Control Association, Houston Safety Council, to name a few.”

Reddit hasn’t been searched for this company yet.

3 locations on file in Texas (3).

Overall confidence in this score: Medium, 6 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 2,505 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 16 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• No published service agreement: minimum term, auto-renewal, cancellation method/fee and arbitration for the Healthy House program are unknown. The website Legal page covers site use only.
• Door-to-door: no evidence either way; left ‘unknown’.
• Google reviews: limited view only (5 readable reviews on the main listing, lowest-first sort unavailable); star values mostly not visible.
• Yelp blocked (HTTP 403); only a MapQuest mirror (55 reviews) was read. Not scored.
• No Angi, HomeAdvisor, Thumbtack, Trustpilot or Nextdoor profile found by web search.
• Facebook: only the public header (96% recommend, 222 reviews) was readable; individual recommendations need login.
• Glassdoor: no page found; RepVue not checked (no sales org evidenced). Indeed reviews subpage behind a Cloudflare check; overview read.
• QualityPro: company claim not confirmed on QualityPro’s Find-a-Pro (ZIP 77064 search did not list it); company-name search returned no results list.
• Montgomery listing: no separate TDA business license or company-site mention; recorded, no deduction (TDA rule for offices without their own license).
• Texas AG: no public complaint dataset; web searches found no AG action naming the company.
• OSHA establishment search not run; a web search found no OSHA record naming the company.
• Courts: Harris County district court and re:SearchTX not searched (account required); federal RECAP search via CourtListener found one 2017 dismissed copyright suit.
• Reddit: no threads found by web search for the company name.
• TDA enforcement report covers only the last 12 months; older enforcement history not available.
• The company website’s second review widget (‘Based on 97 reviews’) does not name its source; not used.
• Neither returned any legal or regulatory item about the company.
• Its website shows a Katy address and a different phone (214) 774-4543, and nothing ties it to Cypress Creek; treated as a separate business and not added (no reviews, so no scoring effect).
• No separate BBB file or Google listing found for Cypress Creek Mosquito Control, L.L.C. (BBB search ‘Cypress Creek Mosquito Control’ near Houston: no results, October 28, 2026).
• PMP (mypmp.net) returned a Cloudflare check on the October 28, 2026 re-read; quotes are from our capture of the same day.
• HireVeterans page shows a banner ‘This business will be closing on 12/31/2026’; it appears to be a notice about the HireVeterans site itself, not about Cypress Creek (whose site, Google and Facebook pages were active on October 28, 2026). Not recorded as a company fact.

Open questions

• Montgomery listing (12807 Devlin Downs Ln) is the company’s own Google listing but its address appears nowhere else (company site, Comptroller, TDA); possibly a residence-based or satellite listing. Kept; 4 reviews, negligible scoring effect.
• BBB file is ‘Not Rated’ (file being reviewed/updated) with 0 complaints; complaint record scores the 0-complaint rate with no grade deduction. If BBB later assigns a grade, complaint record should be re-read.
• No service agreement is published; contract terms remain unknown and sales and contract fairness is not scored (no terms, no conduct findings).