Natran Green Pest Control Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

BBB search for “Natran” returns two entries, both NATRAN, LLC: the main Houston address and an alternate address (1717 W 22nd St, Houston) that resolves to the same file. One file covers the company; its locations are all in Texas.

Scored: Complaint record (−1.5)

Complaint themes

• Billing after a one-time service (2024)

BBB profiles

• Main profile · NRView

• NATRAN, LLC · NR (Not Rated) · not accredited · 1 complaint in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No first-hand evidence of door-to-door selling found. The company recruits technicians, inside sales and customer-experience staff, and sells through web/phone leads and free inspections. The page now returns only the site template, so it could not be verified and is not used. Search snippets pairing “Natran Green Jobs” with door-to-door canvassing come from multi-employer Facebook job-group and Indeed list pages and are not attributable. No customer review read mentions a rep at the door. Value left “unknown”.

• “Whether you’re looking to join us as a technician, inside sales specialist, or customer experience representative”

  natran.com · retrieved October 28, 2026⁷

• “2 of 2 Job Opportunities”

  recruiting.paylocity.com · retrieved October 28, 2026⁸

  Open postings October 28, 2026: “Experienced Specialty Pest Control Technician” (Houston, 10/26/2026) and “Standard Pest Control Technician” (Austin, 10/16/2026). No sales role posted.

• “Complete this form to have a GreenPro certified team member contact you to schedule your FREE inspection.”

  natran.com · retrieved October 28, 2026⁶

Contract terms and pricing

• Website plans (Houston, Austin and The Woodlands pages): Ecozone, initial service starting at $249, then starting at $51 per month; Ecozone Plus, initial starting at $279, then starting at $61 per month; Ecozone Premium adds subterranean termites. No contract length is stated on the plan pages.⁹

  “Initial Service: starting at $249 Starting at: $51 per month”

• Company website Legal Terms, “Subscriptions” section (Natran, LLC; last updated January 01, 2025): subscriptions continue and renew automatically unless canceled, with recurring charges until cancellation, and default to month-to-month billing after the agreement’s term. The billing-cycle sentence was filled in by the company and refers to “the terms of the agreement”, i.e. its service agreement, not to website use.²

  “Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order.”

  Scored: Sales and contract fairness (−0.5)

• Same Legal Terms: a subscription can be canceled at any time by contacting the company using the listed contact details (phone (+1)713-868-5588, email office@natran.com or mail), effective at the end of the current paid term.²

  “You can cancel your subscription at any time by contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term.”

• Same Legal Terms: binding AAA arbitration of Disputes, with a class-action and representative-action waiver. The clause sits in the unedited template’s Dispute Resolution section (“These Legal Terms and your use of the Services”); no service agreement on file refers to it, so whether it governs the pest-control service contract is not established.²

  “If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration.”

• Payment: a credit card on file is required for any recurring service; checks and cash for single services only.⁶

  “We require credit cards on file for any recurring service. Checks and cash will be accepted for single services only and are due at the time of the service.”

• Guarantee: 100% satisfaction guarantee; the company says it will refund the customer’s money if it cannot satisfy needs and expectations.¹⁰

  “Our satisfaction guarantee is simple: if we can’t satisfy your needs and expectations we’ll refund your money.”

• Historical (2018) company statement in a Voyage Houston interview: “EcoPlus Annual Pest & Rodent Protection Packages at $54 a month” and “Natranized Annual” packages from $79 a month. Eight years old and not repeated on the current site; recorded for context, not used as a current minimum term.⁵

  “EcoPlus Annual Pest & Rodent Protection Packages at $54 a month”

• First-hand BBB complaint (01/05/2024, Unanswered): a one-time-service customer says they told the company “no auto renewal”, paid by check, and that the company later sent an inspector without permission (Oct 10 2023) and billed $225.16. A billing dispute; no statement by a rep about term, price or cancellation is alleged.¹¹

  “used Natran service on a one time basis and told them clearly no auto renewal”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB of Greater Houston and South Texas · Complaint summaryScored: Complaint record (−1.5)

  BBB of Greater Houston and South Texas, file “NATRAN, LLC” (12460 Northwest Freeway, Houston; covers the headquarters and corporate-owned locations; file opened 11/7/2014): 1 complaint in the last 3 years, 0 in the last 12 months. The one displayed (01/05/2024, Billing Issues) is marked Unanswered. Not accredited; BBB rating “Not Rated” (insufficient information). No pattern-of-complaints alert shown. 0 customer reviews.¹¹

• 2017 · U.S. Bankruptcy Court, S.D. Tex. (RECAP) · OtherN/A

  CourtListener RECAP search for “Natran” (October 28, 2026): no federal case with Natran, LLC as a party. One 2017 S.D. Tex. personal bankruptcy lists “Natran, LLC” among creditors (a debt owed to the company); not a claim against it and not scored.³³

Workplace score: 7.3/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Certified Best Pick (3rd year), Best Pick Reports (EBSCO Research), 2026²⁵

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Founded in 2006 by owner Gordon Doran; “Houston’s Original Green Pest Control Company”.¹⁰

• GreenPro and QualityPro certified technicians; member of NPMA. Not verified with the issuer: QualityPro’s Find a Pro company search for “Natran” returned no company (the claim is about technicians, which the directory does not list).^{10, 41}

• 100% satisfaction guarantee with refund.¹⁰

• Same-day service for calls before 2 pm.³

• Site review widget: 4.9 from 2,342 reviews (company-displayed aggregate; not used).³

• Footprint: Houston and Austin areas of Texas only.¹

Mentions

• Voyage Houston · News · December 19, 2018 · Positive toneRead

  Meet Gordon Doran of Natran Green Pest Control

  Owner profile/interview: founding story (2006), botanical products, growth and hiring challenges; lists 2018 annual package prices.

  “Natran Green Pest Control was founded in 2006 — as Houston’s original green pest services provider — with a dedicated mission of protecting people, pets and the planet.”

• HouseMethod (Today’s Homeowner) · Blog · Date not shown · Mixed toneRead

  Natran Green Pest Control Review

  Consumer review site: recommends Natran for all-natural pest control but says prices are on the high side and service is limited to Houston and Austin.

  “Prices are on the high side”

• Nextdoor · Directory · Date not shown · Positive toneRead

  Natran Green Pest Control - Houston, Texas

  Nextdoor business page with a site-generated summary of neighbor recommendations (eco-friendly, punctual, pet-safe). The “no-contract” wording is Nextdoor’s summary, not a company statement.

  “If you're looking for a green, reasonably priced, no-contract home pest control service, Natran Green Pest Control is a top choice.”

• Reddit · Reddit · Date not shown · Neutral tone

  Reddit search

Reddit hasn’t been searched for this company yet.

3 locations on file in Texas (3).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• 2,507 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 21 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• No locations outside Texas found; the company says it serves only the Houston and Austin areas. No office in any other covered state.
• The Woodlands: service-area Google listing with no address and no TDA business license of its own (Montgomery County); served from the Houston branch per the site footer. Recorded as a gap, not deducted (wave TDA rule).
• TDA enforcement report (rolling 12 months to October 26, 2026): no rows for “NATRAN”, “Natran Green Pest Control”, 0700815 or 0838309. Older enforcement history is not in the file.
• Door-to-door: unverified. An expired US National Labor Exchange “Direct Sales Representative” posting attributed to Natran (Houston) was summarized by a web search as mentioning door-to-door canvassing; the page now shows only the site template, so the claim could not be checked. No other D2D evidence.
• Contract: no service agreement is published. Minimum term and early-cancellation fee unknown; arbitration clause exists only in the website Legal Terms template (service-contract coverage not established).
• Yelp (403), Indeed (Cloudflare 403) and Glassdoor company pages (Cloudflare 403) blocked; Glassdoor figure taken from its search-results page; Indeed rating only in a search snippet (not scored).
• Pest Management Professional article “Natran appoints branch manager” (2019) returned 403 (human-verification check); not cited.
• BBB rating is “Not Rated” (insufficient information); BBB gives no letter grade.
• Texas AG: no public complaint dataset (Public Information Act request needed). State district courts (re:SearchTX) need an account; not searched. CourtListener federal search: no case with Natran, LLC as a party.
• OSHA establishment search shows a human-verification check for automated browsers; not searched.
• Natran Global Expansion, LLC: SOS status INACTIVE with franchise tax ended; date and reason not shown on the free Comptroller page (SOSDirect is paid). Not the licensed operating entity; not treated as a registration lapse of the company.
• GreenPro/QualityPro/NPMA claims not verified on the issuers’ sites (QualityPro company search returned no Natran entry; no public GreenPro technician lookup).
• Austin branch address differs slightly between the company site (#307, 78741) and Google (#305, 78744).
• TDA republished the report on October 28, 2026 (Last-Modified 28 Oct 2026); a raw string scan of that copy also found no NATRAN or either license number (not parsed row by row). TDA current-licenses CSV re-downloaded October 28, 2026 (Last-Modified 26 Oct 2026): both NATRAN LLC rows unchanged.
• No new searches were run (verification used the record’s URLs, links on those pages and agency files only).

Open questions

• Orange’s copy of the same template has only the generator default and was held website-only.
• It is the weaker of the two sales and contract fairness readings.