Is The Bug Master legit?

Licenses

Company pesticide licenses in each state where it has a location, with the status the issuing agency showed on the date retrieved.

• Texas

  Texas Department of Agriculture (TDA) Structural Pest Control Service: Commercial Business License²⁷

  Status: Active (listed on TDA current-licenses report) · Number TPCL 0566854 · Expires 07/31/2027

• Texas

  Texas Department of Agriculture (TDA) Structural Pest Control Service: Commercial Business License²⁷

  Status: Active (listed on TDA current-licenses report) · Number TPCL 0566852 · Expires 07/31/2027

• Texas

  Texas Department of Agriculture (TDA) Structural Pest Control Service: Commercial Business License²⁷

  Status: Active (listed on TDA current-licenses report) · Number TPCL 0779874 · Expires 02/28/2027

Better Business Bureau record

• Its BBB profile shows an A+ grade and 3 complaints in the last three years.

  BBB accredited since 4/1/1988.^{3, 9, 26}

  Full BBB record

What customers say

Ratings and counts as each site showed them on the date retrieved.

• Google

  6,516 reviews across 10 western US listings, averaging 4.9 out of 5 (weighted by review count).^{12, 13, 14, 15, 16, 17}

• Yelp

  3.5 out of 5 from 82 reviews (Austin, Texas).^{24, 25}

  Retrieved October 27, 2026

Review excerpts and the themes customers raise are on the company’s review page.

Legal and regulatory record

Only resolved government actions count toward the score. Pending lawsuits, private suits and allegations are listed as such; they are allegations, not findings.

• TDA enforcement case 00049359 against TPCL 0566854 (Austin business license): violations “WORKING OUT OF CATEGORY” and “OTHER”; agency action WARNING, no penalty; date final 08/21/2026. A warning with no penalty is not a resolved government penalty and is not scored.²⁹

  August 21, 2026 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · Enforcement · Not scored

• Abash Exterminating sued a former employee to enforce his employment agreement, then added Bug Master Exterminating Service, Inc. as a defendant, alleging interference with business relations and unfair competition by using Abash’s trade secrets obtained when Bug Master hired him; Abash later nonsuited Bug Master. Bug Master appealed the denial of its sanctions motion; the court affirmed (12/31/2002). Private business dispute, resolved, over 20 years old; not scored.³⁰

  December 31, 2002 · Texas, Third Court of Appeals (Austin); Travis County 261st District Court No. 99-00846 · Lawsuit · Not scored

• Home buyers who found termites after closing sued the sellers, realtors and others, including Bug Master Exterminating Service, Inc., which had done the FHA termite inspection on closing day and found no termites. The appeal concerns the sellers only; the outcome of the claim against Bug Master is not shown. Private, about 29 years old; not scored.³¹

  June 26, 1997 · Texas, Third Court of Appeals (Austin), No. 03-96-00574-CV · Lawsuit · Not scored

Three other records (complaint summaries and permits) are on its review page.

Does it sell door to door?

• N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

  Sales evidence

How it ranks

• #6 of 164 in the West

  Handshake Score 8.8 out of 10, High confidence.

  Strongest: licensing and compliance (10.0/10). Weakest: sales and contract fairness (8.5/10).

  How we scored itFull rankingsBulwark Exterminating vs. The Bug MasterClearDefense Pest Control vs. The Bug MasterSureguard Lawn & Pest vs. The Bug Master

Related

• Rankings by state
• How we review companies